Phoenix, AZ · On-site
... on call flow parameters, design and testing requirements • Review, analyze, modify and create ... IVR Call flows within AWS Connect Platform, call routing, and configuration of Amazon Connect ...
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Phoenix, AZ · On-site
... on call flow parameters, design and testing requirements • Review, analyze, modify and create ... IVR Call flows within AWS Connect Platform, call routing, and configuration of Amazon Connect ...
... IVR, cloud migration, scripting, and API integrations . This role will support a voice ... Provide support for system patching, hardening, upgrades, testing, and break/fix remediation.
Quick apply
... IVR, cloud migration, scripting, and API integrations . This role will support a voice ... Provide support for system patching, hardening, upgrades, testing, and break/fix remediation.
$50 - $60/hr
Work with cloud-based contact center (CCaaS), AI speech, natural language IVR, scripting, and API ... Participate in on-call rotation and serve as lead engineer when called upon. * Support voice system ...
$50 - $60/hr
Work with cloud-based contact center (CCaaS), AI speech, natural language IVR, scripting, and API ... Participate in on-call rotation and serve as lead engineer when called upon. * Support voice system ...
Chicago, IL · On-site
$105K - $115K/yr
... testing, and tune performance to maintain a high-quality user experience across voice and ... on-call support rotation for escalated issues.
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Chicago, IL · On-site
$105K - $115K/yr
... testing, and tune performance to maintain a high-quality user experience across voice and ... on-call support rotation for escalated issues.
Atlanta, GA · On-site +1
$66/hr
Cloud base contact center (CCaaS), AI speech, natural language IVR, scripting, and API integration ... Ability to participate in On-Call rotation and serve as lead engineer when called upon. Duties ...
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Atlanta, GA · On-site +1
$66/hr
Cloud base contact center (CCaaS), AI speech, natural language IVR, scripting, and API integration ... Ability to participate in On-Call rotation and serve as lead engineer when called upon. Duties ...
Charlotte, NC · On-site
$119K - $157K/yr
... reviews and on-call rotations, ensuring production systems run smoothly and efficiently ... Preferred : • Experience with Twilio Voice, Programmable Voice APIs, or similar voice/IVR ...
Charlotte, NC · On-site
$119K - $157K/yr
... reviews and on-call rotations, ensuring production systems run smoothly and efficiently ... Preferred : • Experience with Twilio Voice, Programmable Voice APIs, or similar voice/IVR ...
Charlotte, NC · On-site +1
$125K - $200K/yr
Participate in code reviews and on-call rotations, ensuring production systems run smoothly and ... Testing: Strong commitment to automated testing (unit, integration, and load testing)
Charlotte, NC · On-site +1
$125K - $200K/yr
Participate in code reviews and on-call rotations, ensuring production systems run smoothly and ... Testing: Strong commitment to automated testing (unit, integration, and load testing)
$125K - $200K/yr
Participate in code reviews and on-call rotations, ensuring production systems run smoothly and ... Testing: Strong commitment to automated testing (unit, integration, and load testing)
$125K - $200K/yr
Participate in code reviews and on-call rotations, ensuring production systems run smoothly and ... Testing: Strong commitment to automated testing (unit, integration, and load testing)
Lansing, MI · On-site
... the design, configuration, testing and deployment of telephony infrastructure solutions ... Participates in a 24x7 on-call rotation.Telecommunications Engineer Other duties * Active ...
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Lansing, MI · On-site
... the design, configuration, testing and deployment of telephony infrastructure solutions ... Participates in a 24x7 on-call rotation.Telecommunications Engineer Other duties * Active ...
$117K - $154K/yr
... Cisco CVP or similar IVR call flow development Knowledge of Speech Recognition technology ... testing to achieve quality objectives Review established quality requirements and measurement ...
$117K - $154K/yr
... Cisco CVP or similar IVR call flow development Knowledge of Speech Recognition technology ... testing to achieve quality objectives Review established quality requirements and measurement ...
Miami, FL · On-site
Participate in disaster recovery testing and support Microsoft 365 and Azure networking components ... Administer RingCentral UCaaS including provisioning, call routing, IVR, and device support.
Miami, FL · On-site
Participate in disaster recovery testing and support Microsoft 365 and Azure networking components ... Administer RingCentral UCaaS including provisioning, call routing, IVR, and device support.
Miami, FL · On-site
$117K - $154K/yr
... Cisco CVP or similar IVR call flow development Knowledge of Speech Recognition technology ... testing to achieve quality objectives Review established quality requirements and measurement ...
Miami, FL · On-site
$117K - $154K/yr
... Cisco CVP or similar IVR call flow development Knowledge of Speech Recognition technology ... testing to achieve quality objectives Review established quality requirements and measurement ...
$54.75 - $69.75/hr
... Cisco CVP or similar IVR call flow development Knowledge of Speech Recognition technology ... testing to achieve quality objectives Review established quality requirements and measurement ...
$54.75 - $69.75/hr
... Cisco CVP or similar IVR call flow development Knowledge of Speech Recognition technology ... testing to achieve quality objectives Review established quality requirements and measurement ...
Miami, FL · Hybrid
Maintain SAN/NAS storage, enterprise backups, and disaster recovery testing. * Support Azure ... Administer RingCentral UCaaS including provisioning, call routing, IVR, and device support.
Miami, FL · Hybrid
Maintain SAN/NAS storage, enterprise backups, and disaster recovery testing. * Support Azure ... Administer RingCentral UCaaS including provisioning, call routing, IVR, and device support.
Miami, FL · On-site
Participate in disaster recovery testing and support Microsoft 365 and Azure networking components ... Administer RingCentral UCaaS including provisioning, call routing, IVR, and device support.
Miami, FL · On-site
Participate in disaster recovery testing and support Microsoft 365 and Azure networking components ... Administer RingCentral UCaaS including provisioning, call routing, IVR, and device support.
Miami, FL · On-site
Maintain SAN/NAS storage, enterprise backups, and disaster recovery testing. * Support Azure ... Administer RingCentral UCaaS including provisioning, call routing, IVR, and device support.
Miami, FL · On-site
Maintain SAN/NAS storage, enterprise backups, and disaster recovery testing. * Support Azure ... Administer RingCentral UCaaS including provisioning, call routing, IVR, and device support.
Be Seen First
Atlanta, GA · On-site
$40 - $50/hr
Cloud base contact center (CCaaS), AI speech, natural language IVR, scripting, and API integration ... Ability to participate in On-Call rotation and serve as lead engineer when called upon. Duties ...
Quick apply
Be Seen First
Atlanta, GA · On-site
$40 - $50/hr
Cloud base contact center (CCaaS), AI speech, natural language IVR, scripting, and API integration ... Ability to participate in On-Call rotation and serve as lead engineer when called upon. Duties ...
Atlanta, GA · On-site
$64.28/hr
Cloud base contact center (CCaaS), AI speech, natural language IVR, scripting, and API integration ... participate in On-Call rotation and serve as lead engineer when called upon. Duties ...
Atlanta, GA · On-site
$64.28/hr
Cloud base contact center (CCaaS), AI speech, natural language IVR, scripting, and API integration ... participate in On-Call rotation and serve as lead engineer when called upon. Duties ...
Anoka, MN · On-site
$101K - $132K/yr
... IVR and AMI. Working closely with Operations, Engineering, and Technology teams, this position ... Participate in an on-call support rotation System Upgrades, Modernization & Project Leadership
Anoka, MN · On-site
$101K - $132K/yr
... IVR and AMI. Working closely with Operations, Engineering, and Technology teams, this position ... Participate in an on-call support rotation System Upgrades, Modernization & Project Leadership
Anoka, MN · On-site
$101K - $132K/yr
... IVR and AMI. Working closely with Operations, Engineering, and Technology teams, this position ... Participate in an on-call support rotation System Upgrades, Modernization & Project Leadership
Anoka, MN · On-site
$101K - $132K/yr
... IVR and AMI. Working closely with Operations, Engineering, and Technology teams, this position ... Participate in an on-call support rotation System Upgrades, Modernization & Project Leadership
$10.82 - $15.54
7% of jobs
$15.54 - $20.26
16% of jobs
$21.31 is the 25th percentile. Wages below this are outliers.
$20.26 - $24.98
9% of jobs
$24.98 - $29.70
3% of jobs
$29.70 - $34.42
10% of jobs
The median wage is $36.31 / hr.
$34.42 - $39.14
10% of jobs
$39.14 - $43.86
7% of jobs
$43.86 - $48.58
9% of jobs
$49.21 is the 75th percentile. Wages above this are outliers.
$48.58 - $53.30
16% of jobs
$53.30 - $58.02
6% of jobs
$58.02 - $62.74
5% of jobs
$10
$38
$62
Descriptions:
"• Cloud Service administration and support – Amazon Connect, Salesforce
• Configuration of omnichannel contact center, teams, services, and skills.
• Coordinate with business units on call flow parameters, design and testing requirements
• Review, analyze, modify and create call flows, queues, skills, routing profiles, and prompts, on an iterative basis
• Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers
• Designing highly available applications with responsibility for infrastructure robustness, including networking, communications, server hardware and storage
Requirements:
• 5+ years hands-on experience building complex multi and omni channel contact center solutions, ideally SaaS in the cloud
• Experience building IVR Call flows within AWS Connect Platform, call routing, and configuration of Amazon Connect environment
• Hands-on experience with Amazon Web Services such as Lambda, S3, Lex, etc.
• Must know TerraForm Scripting for Connect
• Experience developing solutions and passion for hands-on experience with scripting/coding (e.g. python, java, c#, .NET, or Node.js
• DevOps experience – develop and maintain IVR code, manage CI/CD pipelines for deployment into various environments
• Strong verbal and written communication skills, excellent organizational and prioritization skills
• Analytical and problem-solving skills are required to clarify, analyze and investigate organizational needs, identify potential roadblocks and develop viable, working, and cost-effective solutions
Demonstrated experience operating and troubleshooting in both AWS and Microsoft environments and\or respective telephony technologies"
Skills: Digital : Amazon Web Service(AWS) Cloud Computing
Experience Required: 8-10
Comments for Suppliers: Role: AWS cloud full stack engineer
Location: ONSITE- Phoenix AZ/ Raleigh NC/ Remote
Sourced by ZipRecruiter
It services
501 - 1,000 Employees
Coppell, TX, US
2012
