Overnight Ivr Tester Jobs (NOW HIRING)

JOB TITLE:                               Test Center Manager

REPORTS TO:                          Channel Engagement Manager or Sr. Manager

DEPARTMENT:                         Test Center

LOCATION:                               Massachusetts and New Hampshire

TEST CENTER ADDRESS:      6736- 254 Sheep Davis Rd, Concord, NH,

6737- 1 Chase Park, Seabrook, NH,

6744- 30 Energy Way, Exeter, NH, 5194- 1324

Belmont St Suite 103, Brockton, MA.

Home Base-5855- 70 Blanchard Rd Suite 302, Burlington, MA

• 12 Paid Holidays Off annually based on work schedule
• No selling or quotas
• Office setting environment
• No inventory, stocking, floor moves or overnight shifts!
• Paid training
• Mileage reimbursement 
• Sick time prorated based on start date
• 401K
• Employee Assistance Program
• Vision
• FSA
• Legal
• Vacation

• Full-time +
• Schedule: The site may be open Monday through Saturday 7 am to 6 pm. Saturday availability is required. Occasional evening hours are required. Possibly, Sunday hours.
• Our ideal candidate demonstrates teamwork, with the availability to work various shifts any day - Monday through Saturday - between 7 am and 6:00 pm. Candidate must be open to flexible scheduling and flexible travel schedule.
• Local travel often required on short notice

• Ensure that the facilities, operations, and performance at the assigned test center consistently meets the standards of Prometric and its testing clients.
• Supervise security/verification procedures of test candidates arriving for registration, ensuring that identification and confirming eligibility is carried out correctly.
• Review and approve timesheets and expenses for all staff
• Provide security at the testing facilities by ensuring all locks and security systems are properly used. 
• Has sufficient knowledge of basic technology to resolve common issues
• File detailed reports on any irregular test center situations or complaints
• Operate a DVR, digital camera, telephone system (IVR), and alarm system as and when required.
• Resolve, report or escalate candidate and/or building problems to the appropriate department or manager
• Acts as a TCA to administer tests
• Actively participates in Prometric quality assurance, audit programs and other company initiatives as a team player.
• Maintain a deep knowledge of policies, practices, and procedures.

• High school diploma or equivalent
• College experience a plus

• Minimum of two years of customer service experience required (call center, retail, restaurant, etc.)
• One year of management or supervisory experience required

• Must be 18 years of age to qualify

• Must be able to bend, stoop, and lift up to 40 pounds
• Ability to remain in a stationary position for extended periods while administering exams
• Ability to physically move through the test room every 8-10 minutes and escort candidates to and from the testing room 
• Visual requirements include the ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring the exam
• Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols