Austin, TX · On-site +1
Provide testing using best practices to achieve more "complete" testing of a large scale IVR application * Help mentor team in QA best practices * Identify areas for automation and write automation ...
Austin, TX · On-site +1
Provide testing using best practices to achieve more "complete" testing of a large scale IVR application * Help mentor team in QA best practices * Identify areas for automation and write automation ...
Cleveland, OH · Remote
$55 - $60/hr
Experience with IVR, voice bots, or contact center technologies. * Strong collaboration skills ... Establish and enforce engineering standards, including code quality, testing, and deployment ...
New
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Cleveland, OH · Remote
$55 - $60/hr
Experience with IVR, voice bots, or contact center technologies. * Strong collaboration skills ... Establish and enforce engineering standards, including code quality, testing, and deployment ...
New
Remote Duration: Contract * Bachelor's degree in Computer science or equivalent, with minimum 12 ... testing, and releases on multiple agencies IVR enhancements. * Build Call flow designs, Chat and ...
Remote Duration: Contract * Bachelor's degree in Computer science or equivalent, with minimum 12 ... testing, and releases on multiple agencies IVR enhancements. * Build Call flow designs, Chat and ...
About Us: * Customer Experience Analyst - REMOTE PTP is a fast-growing system integrator that ... Key Responsibilities Call Testing and Assurance: Evaluate the readiness of traditional IVR and ...
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About Us: * Customer Experience Analyst - REMOTE PTP is a fast-growing system integrator that ... Key Responsibilities Call Testing and Assurance: Evaluate the readiness of traditional IVR and ...
Austin, TX · On-site +1
About Us: * Customer Experience Analyst - REMOTE PTP is a fast-growing system integrator that ... Key Responsibilities Call Testing and Assurance: Evaluate the readiness of traditional IVR and ...
Austin, TX · On-site +1
About Us: * Customer Experience Analyst - REMOTE PTP is a fast-growing system integrator that ... Key Responsibilities Call Testing and Assurance: Evaluate the readiness of traditional IVR and ...
About Us: * Customer Experience Analyst - REMOTE PTP is a fast-growing system integrator that ... Key Responsibilities Call Testing and Assurance: Evaluate the readiness of traditional IVR and ...
About Us: * Customer Experience Analyst - REMOTE PTP is a fast-growing system integrator that ... Key Responsibilities Call Testing and Assurance: Evaluate the readiness of traditional IVR and ...
Middletown, PA · On-site +1
$62.75 - $79.75/hr
... IVR, and agent assist voice call. • Migrate from on prem contact center to cloud hosted contact ... Testing Module. Desired Skill Set • 4 years' hands on build and maintenance experience as in ...
Middletown, PA · On-site +1
$62.75 - $79.75/hr
... IVR, and agent assist voice call. • Migrate from on prem contact center to cloud hosted contact ... Testing Module. Desired Skill Set • 4 years' hands on build and maintenance experience as in ...
... testing. Prepare and review test data and execute detailed test plans. Complete any required ... Chatbot/IVR integration Project Life Cycle using Google Dialog Flow from an end to end delivery ...
... testing. Prepare and review test data and execute detailed test plans. Complete any required ... Chatbot/IVR integration Project Life Cycle using Google Dialog Flow from an end to end delivery ...
Bloomfield, CT · On-site +1
Preparation and documentation for testing * Identifying issues and potential solutions, managing ... IVR and Contact center experience.
Bloomfield, CT · On-site +1
Preparation and documentation for testing * Identifying issues and potential solutions, managing ... IVR and Contact center experience.
Sacramento, CA · On-site +1
Work collaboratively with peers and customers to create user-centered IVR designs * Conduct usability testing * Tune applications for optimum performance * Support speech scientist in grammar design ...
Sacramento, CA · On-site +1
Work collaboratively with peers and customers to create user-centered IVR designs * Conduct usability testing * Tune applications for optimum performance * Support speech scientist in grammar design ...
Sacramento, CA · On-site +1
$97K - $133K/yr
Grammar development and testing for speech enabled IVR applications using Nuance Recognizers * Functioning as subject matter expert for all issues relating to speech recognition performance
Sacramento, CA · On-site +1
$97K - $133K/yr
Grammar development and testing for speech enabled IVR applications using Nuance Recognizers * Functioning as subject matter expert for all issues relating to speech recognition performance
Minneapolis, MN · Remote
Minneapolis, MN(Remote) CXone & IVA Implementation * Design and implement IVA workflows using NICE ... Configure IVR, ACD, and routing strategies tailored to business needs. * Develop and maintain ...
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Minneapolis, MN · Remote
Minneapolis, MN(Remote) CXone & IVA Implementation * Design and implement IVA workflows using NICE ... Configure IVR, ACD, and routing strategies tailored to business needs. * Develop and maintain ...
This position is 100% Remote. NICE Contact Center Configuration Specialist Responsibilities ... of IVR scripting in collaboration with operations team leadership. - Developing and maintaining ...
This position is 100% Remote. NICE Contact Center Configuration Specialist Responsibilities ... of IVR scripting in collaboration with operations team leadership. - Developing and maintaining ...
... 100% Remote. NICE Platform Administrator Responsibilities: - Continuous improvement of IVR ... testing, and production. - Maintaining documentation to ensure successful long-term platform ...
... 100% Remote. NICE Platform Administrator Responsibilities: - Continuous improvement of IVR ... testing, and production. - Maintaining documentation to ensure successful long-term platform ...
Eden Prairie, MN · On-site +1
$106K - $146K/yr
Rapidly learn and apply new ecosystem patterns to accelerate bot IVR modernization-adapting to ... testing, release management, and monitoring) in production environments * 3 years of experience ...
Eden Prairie, MN · On-site +1
$106K - $146K/yr
Rapidly learn and apply new ecosystem patterns to accelerate bot IVR modernization-adapting to ... testing, release management, and monitoring) in production environments * 3 years of experience ...
Eden Prairie, MN · On-site +1
$106K - $146K/yr
Rapidly learn and apply new ecosystem patterns to accelerate bot + IVR modernization-adapting to ... testing, release management, and monitoring) in production environments * 3+ years of experience ...
Eden Prairie, MN · On-site +1
$106K - $146K/yr
Rapidly learn and apply new ecosystem patterns to accelerate bot + IVR modernization-adapting to ... testing, release management, and monitoring) in production environments * 3+ years of experience ...
... Amazon Connect IVR and ACD Work Streams. Essential Job Functions Requirements Gathering ... Testing and Quality Assurance: Develop and execute test plans to ensure that systems and ...
... Amazon Connect IVR and ACD Work Streams. Essential Job Functions Requirements Gathering ... Testing and Quality Assurance: Develop and execute test plans to ensure that systems and ...
Testing and Quality Assurance: Develop and execute test plans to ensure that systems and ... Minimum 5 years experience implementing and managing Omni Channel CCaaS Technologies including IVR ...
Testing and Quality Assurance: Develop and execute test plans to ensure that systems and ... Minimum 5 years experience implementing and managing Omni Channel CCaaS Technologies including IVR ...
Austin, TX · On-site +1
$59.25 - $77/hr
Contribute as a member of delivery teams for business case development, design and testing * Assist ... IVR projects * Ability to develop business strategies based on analytical skills and business ...
Austin, TX · On-site +1
$59.25 - $77/hr
Contribute as a member of delivery teams for business case development, design and testing * Assist ... IVR projects * Ability to develop business strategies based on analytical skills and business ...
Testing and Quality Assurance: Develop and execute test plans to ensure that systems and ... Minimum 5 years experience implementing and managing Omni Channel CCaaS Technologies including IVR ...
Testing and Quality Assurance: Develop and execute test plans to ensure that systems and ... Minimum 5 years experience implementing and managing Omni Channel CCaaS Technologies including IVR ...
$11.06 - $17.40
4% of jobs
$17.40 - $23.73
0% of jobs
$23.73 - $30.07
3% of jobs
$30.07 - $36.41
13% of jobs
$41.69 is the 25th percentile. Wages below this are outliers.
$36.41 - $42.74
6% of jobs
$42.74 - $49.08
6% of jobs
$49.08 - $55.42
3% of jobs
The median wage is $60.96 / hr.
$55.42 - $61.76
17% of jobs
$61.76 - $68.09
17% of jobs
$72.32 is the 75th percentile. Wages above this are outliers.
$68.09 - $74.43
9% of jobs
$74.43 - $80.77
22% of jobs
$11
$58
$80
| Aspect | Remote Ivr Testing | Remote Call Center Agent |
|---|---|---|
| Credentials | Basic technical knowledge, sometimes certifications in testing or QA | Customer service skills, communication skills, sometimes certifications in call center operations |
| Work Environment | Primarily remote, working with software and telephony systems | Primarily remote, handling customer calls and inquiries |
| Industry Usage | Telecommunications, software testing, QA | Customer service, sales, support across various industries |
| Search & Comparison Intent | Testing, QA, telephony systems | Customer support, client communication |
Remote Ivr Testing involves evaluating telephony systems and software to ensure proper functionality, often requiring technical skills. Remote Call Center Agents focus on customer interactions and support, emphasizing communication skills. While both roles are remote and industry-related, they serve different functions within telecommunications and customer service sectors.
Sourced by ZipRecruiter
It services
51 - 200 Employees
San Francisco, CA, US
2004
