IVR Tester
San Jose, CA · Remote
Remote 100% Must have * Strong knowledge of IVR systems and telecommunications platforms (ERSA ... Familiarity with automated testing tools (Cyara Velocity ). * Understanding of downstream system ...
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San Jose, CA · Remote
Remote 100% Must have * Strong knowledge of IVR systems and telecommunications platforms (ERSA ... Familiarity with automated testing tools (Cyara Velocity ). * Understanding of downstream system ...
Quick apply
San Jose, CA · Remote
Remote 100% Must have * Strong knowledge of IVR systems and telecommunications platforms (ERSA ... Familiarity with automated testing tools (Cyara Velocity ). * Understanding of downstream system ...
Austin, TX · On-site +1
Provide testing using best practices to achieve more "complete" testing of a large scale IVR application * Help mentor team in QA best practices * Identify areas for automation and write automation ...
Austin, TX · On-site +1
Provide testing using best practices to achieve more "complete" testing of a large scale IVR application * Help mentor team in QA best practices * Identify areas for automation and write automation ...
Remote, but once in a quarter office visit Long Term Contract We are looking for a skilled Cyara ... in testing IVR (Interactive Voice Response) and contact center solutions . This role requires ...
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Remote, but once in a quarter office visit Long Term Contract We are looking for a skilled Cyara ... in testing IVR (Interactive Voice Response) and contact center solutions . This role requires ...
About Us: * Customer Experience Analyst - REMOTE PTP is a fast-growing system integrator that ... Key Responsibilities Call Testing and Assurance: Evaluate the readiness of traditional IVR and ...
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About Us: * Customer Experience Analyst - REMOTE PTP is a fast-growing system integrator that ... Key Responsibilities Call Testing and Assurance: Evaluate the readiness of traditional IVR and ...
Middletown, PA · On-site +1
$62.75 - $79.75/hr
... IVR, and agent assist voice call. • Migrate from on prem contact center to cloud hosted contact ... Testing Module. Desired Skill Set • 4 years' hands on build and maintenance experience as in ...
Middletown, PA · On-site +1
$62.75 - $79.75/hr
... IVR, and agent assist voice call. • Migrate from on prem contact center to cloud hosted contact ... Testing Module. Desired Skill Set • 4 years' hands on build and maintenance experience as in ...
Austin, TX · On-site +1
About Us: * Customer Experience Analyst - REMOTE PTP is a fast-growing system integrator that ... Key Responsibilities Call Testing and Assurance: Evaluate the readiness of traditional IVR and ...
Austin, TX · On-site +1
About Us: * Customer Experience Analyst - REMOTE PTP is a fast-growing system integrator that ... Key Responsibilities Call Testing and Assurance: Evaluate the readiness of traditional IVR and ...
... testing. Prepare and review test data and execute detailed test plans. Complete any required ... Chatbot/IVR integration Project Life Cycle using Google Dialog Flow from an end to end delivery ...
... testing. Prepare and review test data and execute detailed test plans. Complete any required ... Chatbot/IVR integration Project Life Cycle using Google Dialog Flow from an end to end delivery ...
... IVR ACD Campaigns Teams and Routing strategies o Build and automate call center workflows including ... testing and validation Ability to build applications such as MultiFactor Authentication and ...
... IVR ACD Campaigns Teams and Routing strategies o Build and automate call center workflows including ... testing and validation Ability to build applications such as MultiFactor Authentication and ...
Bloomfield, CT · On-site +1
Preparation and documentation for testing * Identifying issues and potential solutions, managing ... IVR and Contact center experience.
Bloomfield, CT · On-site +1
Preparation and documentation for testing * Identifying issues and potential solutions, managing ... IVR and Contact center experience.
Chicago, IL · Remote
$70 - $80/hr
The ideal candidate has experience designing for conversational AI, Microsoft Copilot products, IVR ... Participate in testing to ensure applications function as designed. * Apply human-centered design ...
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Chicago, IL · Remote
$70 - $80/hr
The ideal candidate has experience designing for conversational AI, Microsoft Copilot products, IVR ... Participate in testing to ensure applications function as designed. * Apply human-centered design ...
Sacramento, CA · On-site +1
Work collaboratively with peers and customers to create user-centered IVR designs * Conduct usability testing * Tune applications for optimum performance * Support speech scientist in grammar design ...
Sacramento, CA · On-site +1
Work collaboratively with peers and customers to create user-centered IVR designs * Conduct usability testing * Tune applications for optimum performance * Support speech scientist in grammar design ...
Fort Mill, SC · Remote
$60 - $65/hr
Strong experience with NICE InContact platform including IVR, ACD, Skills, Campaigns, and Routing ... Experience with Postman for API testing and validation. * Full-stack development experience with ...
Fort Mill, SC · Remote
$60 - $65/hr
Strong experience with NICE InContact platform including IVR, ACD, Skills, Campaigns, and Routing ... Experience with Postman for API testing and validation. * Full-stack development experience with ...
Chicago, IL · On-site +1
$70 - $80/hr
The ideal candidate has experience designing for conversational AI, Microsoft Copilot products, IVR ... Participate in testing to ensure applications function as designed. * Apply human-centered design ...
Chicago, IL · On-site +1
$70 - $80/hr
The ideal candidate has experience designing for conversational AI, Microsoft Copilot products, IVR ... Participate in testing to ensure applications function as designed. * Apply human-centered design ...
Chicago, IL · Remote
$70 - $80/hr
The ideal candidate has experience designing for conversational AI, Microsoft Copilot products, IVR ... Participate in testing to ensure applications function as designed. * Apply human-centered design ...
Chicago, IL · Remote
$70 - $80/hr
The ideal candidate has experience designing for conversational AI, Microsoft Copilot products, IVR ... Participate in testing to ensure applications function as designed. * Apply human-centered design ...
Sacramento, CA · On-site +1
$97.60K - $133.30K/yr
Grammar development and testing for speech enabled IVR applications using Nuance Recognizers * Functioning as subject matter expert for all issues relating to speech recognition performance
Sacramento, CA · On-site +1
$97.60K - $133.30K/yr
Grammar development and testing for speech enabled IVR applications using Nuance Recognizers * Functioning as subject matter expert for all issues relating to speech recognition performance
Albany, NY · Remote
$96K - $181K/yr
Lead solution architecture and technical design for IVR and voice bot initiatives. * Design and ... Establish and enforce engineering standards, including code quality, testing, and deployment ...
Albany, NY · Remote
$96K - $181K/yr
Lead solution architecture and technical design for IVR and voice bot initiatives. * Design and ... Establish and enforce engineering standards, including code quality, testing, and deployment ...
$96K - $181K/yr
Lead solution architecture and technical design for IVR and voice bot initiatives. * Design and ... Establish and enforce engineering standards, including code quality, testing, and deployment ...
$96K - $181K/yr
Lead solution architecture and technical design for IVR and voice bot initiatives. * Design and ... Establish and enforce engineering standards, including code quality, testing, and deployment ...
Buffalo, NY · Remote
$96K - $181K/yr
Lead solution architecture and technical design for IVR and voice bot initiatives. * Design and ... Establish and enforce engineering standards, including code quality, testing, and deployment ...
Buffalo, NY · Remote
$96K - $181K/yr
Lead solution architecture and technical design for IVR and voice bot initiatives. * Design and ... Establish and enforce engineering standards, including code quality, testing, and deployment ...
Atlanta, GA · Remote
$96K - $181K/yr
Lead solution architecture and technical design for IVR and voice bot initiatives. * Design and ... Establish and enforce engineering standards, including code quality, testing, and deployment ...
Atlanta, GA · Remote
$96K - $181K/yr
Lead solution architecture and technical design for IVR and voice bot initiatives. * Design and ... Establish and enforce engineering standards, including code quality, testing, and deployment ...
Amherst, NY · Remote
$96K - $181K/yr
Lead solution architecture and technical design for IVR and voice bot initiatives. * Design and ... Establish and enforce engineering standards, including code quality, testing, and deployment ...
Amherst, NY · Remote
$96K - $181K/yr
Lead solution architecture and technical design for IVR and voice bot initiatives. * Design and ... Establish and enforce engineering standards, including code quality, testing, and deployment ...
$11.06 - $17.40
4% of jobs
$17.40 - $23.73
0% of jobs
$23.73 - $30.07
3% of jobs
$30.07 - $36.41
13% of jobs
$41.69 is the 25th percentile. Wages below this are outliers.
$36.41 - $42.74
6% of jobs
$42.74 - $49.08
6% of jobs
$49.08 - $55.42
3% of jobs
The median wage is $60.96 / hr.
$55.42 - $61.76
17% of jobs
$61.76 - $68.09
17% of jobs
$72.32 is the 75th percentile. Wages above this are outliers.
$68.09 - $74.43
9% of jobs
$74.43 - $80.77
22% of jobs
$11
$58
$80
| Aspect | Remote Ivr Testing | Remote Call Center Agent |
|---|---|---|
| Credentials | Basic technical knowledge, sometimes certifications in testing or QA | Customer service skills, communication skills, sometimes certifications in call center operations |
| Work Environment | Primarily remote, working with software and telephony systems | Primarily remote, handling customer calls and inquiries |
| Industry Usage | Telecommunications, software testing, QA | Customer service, sales, support across various industries |
| Search & Comparison Intent | Testing, QA, telephony systems | Customer support, client communication |
Remote Ivr Testing involves evaluating telephony systems and software to ensure proper functionality, often requiring technical skills. Remote Call Center Agents focus on customer interactions and support, emphasizing communication skills. While both roles are remote and industry-related, they serve different functions within telecommunications and customer service sectors.

Contractor
Posted 26 days ago