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Ivr Quality Assurance Jobs (NOW HIRING)

Arete Technologies, Inc.

IVR Tester

Lansing, MI · On-site

IVR QA Analyst/SA6 Locations: Dimondale, MI Postion Type: Contract Duration: 6 + Months Description: IVR Test Analyst Years of Experience: 3 or more years of experience as testing consultant with ...

Expert Technology Services

Telephony QA

Emeryville, CA · On-site

Video - Anticipated Start: 2-3 weeks - Must have a LinkedIn profile for submission - Key Responsibilities: - Test any IVR (Interactive Voice Response) platform - Strong focus on manual IVR testing ...

Jobsbridge

QA Technical Manager

San Ramon, CA · On-site

MUST HAVE: BS/BA degree in computer science, engineering or related discipline Strong experience working with contact center systems and IVR 8+ years of software quality assurance experience o ...

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Ivr Quality Assurance information

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$15

$44

$64

How much do ivr quality assurance jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for ivr quality assurance in the United States is $44.87, according to ZipRecruiter salary data. Most workers in this role earn between $36.54 and $54.57 per hour, depending on experience, location, and employer.

What is IVR Quality Assurance?

IVR Quality Assurance (IVR QA) refers to the process of evaluating and monitoring Interactive Voice Response (IVR) systems to ensure they function correctly and provide a positive user experience. This involves testing call flows, voice prompts, menu options, and system integrations to identify issues or areas for improvement. IVR QA specialists help organizations optimize their automated phone systems by detecting errors, ensuring compliance, and enhancing customer satisfaction.

What are the key skills and qualifications needed to thrive as an IVR Quality Assurance specialist?

To thrive as an IVR Quality Assurance specialist, you need a solid understanding of call center operations, testing methodologies, and voice response technologies, often supported by experience in QA or a related IT field. Familiarity with IVR testing tools, call flow design software, and ticketing systems such as JIRA or HP ALM is typically required. Attention to detail, analytical thinking, and effective communication are vital soft skills for identifying issues and collaborating with cross-functional teams. These competencies ensure accurate testing, high-quality user experiences, and efficient resolution of system defects in IVR implementations.

What are the common challenges faced by IVR Quality Assurance specialists, and how can they address them?

IVR Quality Assurance specialists often encounter challenges such as identifying subtle audio quality issues, ensuring accurate speech recognition across diverse accents, and replicating complex user scenarios. Collaborating closely with developers, linguists, and customer service teams helps address these challenges by providing comprehensive feedback and varied testing perspectives. Staying updated on new telephony technologies and regularly reviewing call flows are also crucial for maintaining high standards and improving the overall customer experience.

What is the difference between Ivr Quality Assurance vs Call Center Quality Assurance?

AspectIvr Quality AssuranceCall Center Quality Assurance
Primary FocusTesting and validating IVR systems for functionality and user experienceMonitoring and evaluating call center agents and interactions
Required SkillsKnowledge of IVR platforms, scripting, and testing toolsCommunication skills, call monitoring, and customer service evaluation
Work EnvironmentTechnical testing labs, software environmentsCall centers, customer service environments
CertificationsQuality assurance, testing certifications, IVR platform trainingCustomer service, call monitoring, quality assurance certifications

While both roles focus on quality assurance, Ivr Quality Assurance specializes in testing and validating IVR systems to ensure seamless automated interactions. Call Center Quality Assurance concentrates on evaluating agent performance and customer interactions. Both roles require quality assurance knowledge but differ in technical versus customer service focus.

Is IVR Quality Assurance a good entry-level job?

IVR Quality Assurance is often suitable as an entry-level role for individuals interested in call center technology and customer service processes. It typically involves monitoring and testing automated phone systems, requiring attention to detail and basic technical skills, with opportunities to learn about telephony systems and quality standards. However, some positions may prefer candidates with prior experience or related certifications.
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Ivr Quality Assurance jobs near you
Infographic showing various Ivr Quality Assurance job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 80% In-person, 13% Hybrid, and 7% Remote job distribution, with an average salary of $93,338 per year, or $44.9 per hour.

IVR QA Analyst

360 IT Professionals

Michigan Center, MI • On-site

Full-time

Re-posted 25 days ago

Job description

Company Description

We are focused on imparting effective business staffing services through high level cost effective solutions. We have a strong foundation built on legacy and emerging technologies, including excellent track record of on-time delivery. We are leaders in providing additional custom IT Services with a proficient approach towards development of emerging mobile-based applications and web based application development. We are emerging as one of the largest private talent sourcing and management firms in the US.

Our client, one of the leading ICT for development - ICT4D - organization, providing low cost solutions using ICT to tackle poverty and to overcome disadvantage, working closely with local communities seeks an accomplished .Net Architect.

Job Description

Role: IVR QA Analyst
Location: Dimondale, MI
Duration: 8 months (with a high possibility of extension)
Interview Type:-Skype/Webcam


Job Requirements / Desired Skills:

  • 5 or more years of experience as testing consultant with emphasis on IVR, telecommunications and contact centre testing.
  • Experience leading projects to completion.
  • Candidate MUST possess excellent communication skills and be a self-starter.
  • Working Experience in a formal SDLC/STLC process and testing methodologies; and adherence to good testing practices Expertise in planning, designing and execution of complex testing solutions including Functional, Regression, and End to End testing
  • Proficiency in ID''ing Test Scenarios, Creating and update Test cases, Test data, Executing test cases, Logging & Tracking Defects
  • Ability to effectively communicate with QA Analysts, Test Leads, Developers and BA''s
  • Must have previous IVR and interface testing experience, including skills based routing testing.
  • Bachelor's Degree in IT, or Business
  • Excel and Rational Experience
  • QA Certification Highly desired
  • Excellent written and verbal communication skills.
Qualifications

IVR QA Analysis

Additional Information

I would love to talk to you if you think this position suits your interest.

If you are looking for rewarding employment and a company that puts its employees first, we would like to work with you. We also offer group health insurance.

NOTE: "Candidates that are offered a position are required to pass pre-employment drug and background screening"

Apply