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Ivr Quality Assurance Jobs (NOW HIRING)

Arete Technologies, Inc.

IVR Test Analyst

Lansing, MI · On-site

... QA Analysts, Test Leads, Developers and BA's -Must have previous IVR and interface testing experience, including skills-based routing testing. -Bachelor's Degree in IT, or Business - required ...

Morgan Stanley

Director, QA Engineer

Alpharetta, GA · Hybrid

$148K/yr

Morgan Stanley Services Group, Inc. is seeking a Director, QA Engineer in Alpharetta, GA to plan ... IVR; * Call Flow; * Call Routing; * Agent Desktop; * BDD test automation; * Keyword Driven test ...

New

Morgan Stanley

Director, QA Engineer

Alpharetta, GA · Hybrid

$148K/yr

Morgan Stanley Services Group, Inc. is seeking a Director, QA Engineer in Alpharetta, GA to plan ... IVR; Call Flow; Call Routing; Agent Desktop; BDD test automation; Keyword Driven test automation;

New

Conduent, Inc.

Lead Quality Analyst

GA · Remote

Identify inefficiencies in current QA workflows and redesign processes to improve speed ... Functional and integration testing MS Dynamics 365 features and Genesys CX (Call routing, IVR flows ...

Arete Technologies, Inc.

IVR Test Lead

Lansing, MI · On-site

$48.25 - $65.75/hr

... QA Analysts, Test Leads, Developers and BA's -Must have previous IVR and interface testing ... experience, including skills-based routing testing and automated web service testing. -Bachelor ...

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Ivr Quality Assurance information

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$15

$44

$64

How much do ivr quality assurance jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for ivr quality assurance in the United States is $44.87, according to ZipRecruiter salary data. Most workers in this role earn between $36.54 and $54.57 per hour, depending on experience, location, and employer.

What is IVR Quality Assurance?

IVR Quality Assurance (IVR QA) refers to the process of evaluating and monitoring Interactive Voice Response (IVR) systems to ensure they function correctly and provide a positive user experience. This involves testing call flows, voice prompts, menu options, and system integrations to identify issues or areas for improvement. IVR QA specialists help organizations optimize their automated phone systems by detecting errors, ensuring compliance, and enhancing customer satisfaction.

What are the key skills and qualifications needed to thrive as an IVR Quality Assurance specialist?

To thrive as an IVR Quality Assurance specialist, you need a solid understanding of call center operations, testing methodologies, and voice response technologies, often supported by experience in QA or a related IT field. Familiarity with IVR testing tools, call flow design software, and ticketing systems such as JIRA or HP ALM is typically required. Attention to detail, analytical thinking, and effective communication are vital soft skills for identifying issues and collaborating with cross-functional teams. These competencies ensure accurate testing, high-quality user experiences, and efficient resolution of system defects in IVR implementations.

What are the common challenges faced by IVR Quality Assurance specialists, and how can they address them?

IVR Quality Assurance specialists often encounter challenges such as identifying subtle audio quality issues, ensuring accurate speech recognition across diverse accents, and replicating complex user scenarios. Collaborating closely with developers, linguists, and customer service teams helps address these challenges by providing comprehensive feedback and varied testing perspectives. Staying updated on new telephony technologies and regularly reviewing call flows are also crucial for maintaining high standards and improving the overall customer experience.

What is the difference between Ivr Quality Assurance vs Call Center Quality Assurance?

AspectIvr Quality AssuranceCall Center Quality Assurance
Primary FocusTesting and validating IVR systems for functionality and user experienceMonitoring and evaluating call center agents and interactions
Required SkillsKnowledge of IVR platforms, scripting, and testing toolsCommunication skills, call monitoring, and customer service evaluation
Work EnvironmentTechnical testing labs, software environmentsCall centers, customer service environments
CertificationsQuality assurance, testing certifications, IVR platform trainingCustomer service, call monitoring, quality assurance certifications

While both roles focus on quality assurance, Ivr Quality Assurance specializes in testing and validating IVR systems to ensure seamless automated interactions. Call Center Quality Assurance concentrates on evaluating agent performance and customer interactions. Both roles require quality assurance knowledge but differ in technical versus customer service focus.

Is IVR Quality Assurance a good entry-level job?

IVR Quality Assurance is often suitable as an entry-level role for individuals interested in call center technology and customer service processes. It typically involves monitoring and testing automated phone systems, requiring attention to detail and basic technical skills, with opportunities to learn about telephony systems and quality standards. However, some positions may prefer candidates with prior experience or related certifications.
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Ivr Quality Assurance jobs near you
Infographic showing various Ivr Quality Assurance job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 80% In-person, 13% Hybrid, and 7% Remote job distribution, with an average salary of $93,338 per year, or $44.9 per hour.

Genesys Cloud / IVR Developer

Syntricate Technologies

Alpharetta, GA • On-site

$53.50 - $73.25/hr

Full-time

Re-posted 28 days ago

Job description

Job Summary:
Syntricate Technologies is a company focused on providing advanced technology solutions, and they are seeking a Genesys Cloud / IVR Developer. The role involves developing and implementing IVR systems using Genesys technologies, with a focus on automation and streamlining processes.
Responsibilities:
• Experience on IVR ( Interactive Voice Response)
• Development experience using C#/Java
• Experience on Genesys Composer Experience in Interaction Routing and Designer (IRD)
• Experience in Interaction Workspace (IW)
• Ability to identify opportunities to automate / streamline where applicable in overall solution
Qualifications:
Required:
• Genesys Engage
• CTI Genesys
• Core Java
• Genesys Inbound Voice
• Experience on IVR (Interactive Voice Response)
• Development experience using C#/Java
• Experience on Genesys Composer
• Experience in Interaction Routing and Designer (IRD)
• Experience in Interaction Workspace (IW)
• 5+ years experience working as a Genesys developer
• Experience on working with CI/CD
• 4+ years working with Genesys Cloud objects and Architect flows
• Ability to identify opportunities to automate / streamline where applicable in overall solution
Company:
Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and project management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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