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Ivr Quality Assurance Jobs (NOW HIRING)

PTP

IVR Test Engineer - REMOTE

Austin, TX · Remote

Help mentor team in QA best practices * Identify areas for automation and write automation scripts * IVR application and environment operations * IVR test planning and test sets * Executing and ...

Syntricate Technologies

IVR Tester

Bethpage, NY · On-site

The role focuses on quality assurance testing, particularly within call center technology systems ... IVR, ACD, Agent Desktop Tools, Call Recording applications, or prior experience in a call center ...

Care Access

Specialist, Quality Assurance

OR · On-site +1

The Quality Assurance Specialist will be responsible for closely monitoring the quality and ... Strong computer skills with demonstrated abilities using clinical trials database, IVR systems ...

IDEALFORCE LLC

QA Tester (28912)

Phoenix, AZ · On-site

... IVR Phone System and Call Center experience (such as call routing) -Bi-Lingual preferred (English and Spanish) Operating Systems/Environment: -Microsoft Office 2010 (Advanced) -Windows (Intermediate ...

Syntricate Technologies

IVR Developer

Chicago, IL · On-site

Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and project management services. Founded in 2004, the company is headquartered in Boston, USA, with a team ...

Apex Systems

$85 - $110/hr

We are seeking a QA Automation Test Engineer to support the testing of AWS Connect phone software ... Identify IVR conditions for requesting test data and prepare smoke testing data. * Validate test ...

New

InterSources Inc

IVR Automation Test Engineer

San Jose, CA · On-site

$54 - $71.25/hr

Responsibilities : • Overall 6-8 years in IT (5-7 years in Quality Assurance) • Excellent ... testing using IVR technologies on any one of the tools Hammer/ Cyara/ Cyclone • Hands-on ...

ClifyX

UI/Web QA Automation Architect

Charlotte, NC · On-site

ClifyX is a company seeking a UI/Web QA Automation Architect. The role focuses on developing and ... Preferred : • IVR • Chat Test automation experience Company : ClifyX provides innovative ...

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Ivr Quality Assurance information

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How much do ivr quality assurance jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for ivr quality assurance in the United States is $44.87, according to ZipRecruiter salary data. Most workers in this role earn between $36.54 and $54.57 per hour, depending on experience, location, and employer.

What is IVR Quality Assurance?

IVR Quality Assurance (IVR QA) refers to the process of evaluating and monitoring Interactive Voice Response (IVR) systems to ensure they function correctly and provide a positive user experience. This involves testing call flows, voice prompts, menu options, and system integrations to identify issues or areas for improvement. IVR QA specialists help organizations optimize their automated phone systems by detecting errors, ensuring compliance, and enhancing customer satisfaction.

What are the key skills and qualifications needed to thrive as an IVR Quality Assurance specialist?

To thrive as an IVR Quality Assurance specialist, you need a solid understanding of call center operations, testing methodologies, and voice response technologies, often supported by experience in QA or a related IT field. Familiarity with IVR testing tools, call flow design software, and ticketing systems such as JIRA or HP ALM is typically required. Attention to detail, analytical thinking, and effective communication are vital soft skills for identifying issues and collaborating with cross-functional teams. These competencies ensure accurate testing, high-quality user experiences, and efficient resolution of system defects in IVR implementations.

What are the common challenges faced by IVR Quality Assurance specialists, and how can they address them?

IVR Quality Assurance specialists often encounter challenges such as identifying subtle audio quality issues, ensuring accurate speech recognition across diverse accents, and replicating complex user scenarios. Collaborating closely with developers, linguists, and customer service teams helps address these challenges by providing comprehensive feedback and varied testing perspectives. Staying updated on new telephony technologies and regularly reviewing call flows are also crucial for maintaining high standards and improving the overall customer experience.

What is the difference between Ivr Quality Assurance vs Call Center Quality Assurance?

AspectIvr Quality AssuranceCall Center Quality Assurance
Primary FocusTesting and validating IVR systems for functionality and user experienceMonitoring and evaluating call center agents and interactions
Required SkillsKnowledge of IVR platforms, scripting, and testing toolsCommunication skills, call monitoring, and customer service evaluation
Work EnvironmentTechnical testing labs, software environmentsCall centers, customer service environments
CertificationsQuality assurance, testing certifications, IVR platform trainingCustomer service, call monitoring, quality assurance certifications

While both roles focus on quality assurance, Ivr Quality Assurance specializes in testing and validating IVR systems to ensure seamless automated interactions. Call Center Quality Assurance concentrates on evaluating agent performance and customer interactions. Both roles require quality assurance knowledge but differ in technical versus customer service focus.

Is IVR Quality Assurance a good entry-level job?

IVR Quality Assurance is often suitable as an entry-level role for individuals interested in call center technology and customer service processes. It typically involves monitoring and testing automated phone systems, requiring attention to detail and basic technical skills, with opportunities to learn about telephony systems and quality standards. However, some positions may prefer candidates with prior experience or related certifications.
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Ivr Quality Assurance jobs near you
Infographic showing various Ivr Quality Assurance job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 80% In-person, 13% Hybrid, and 7% Remote job distribution, with an average salary of $93,338 per year, or $44.9 per hour.

QA Automation with IVR

Robotics Prcocess Automation, LLC

Columbus, OH • On-site

$70 - $98/hr

Other

Posted 15 days ago

Job description

Job Description



  • Experience with functional testing automation tools (Selenium, Java, Cucumber, Python) and with API test automation (Rest Assured, SoapUI, Postman)

  • Proficient in all aspects of the Software Development Life Cycle

  • Proficient knowledge and experience in the following tools: Gradle, Maven, Git, Bit bucket, JIRA, Confluence, qTest, JMeter/Load Runner

  • Strong knowledge of contact center operations, digital banking workflows, and backend banking systems.

  • Proficient in testing IVR, Live Chat, Web and Mobile applications.

  • Experience with enterprise tools such as CCaaS, Operations Desktop, and Admin Tools.

  • Strong analytical and problem-solving skills; ability to trace defects across multiple systems.

  • Excellent communication and stakeholder management abilities.

  • Familiarity with Agile / Scrum methodologies and defect management tools (e.g., JIRA, ALM, etc.).

  • Understanding of UAT best practices, test data management, and end-user validation processes.


ROBOTIC PROCESS AUTOMATION LLC is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. ROBOTIC PROCESS AUTOMATION LLC will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters. Nor will ROBOTIC PROCESS AUTOMATION LLC require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract

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