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Ivr Quality Assurance Jobs (NOW HIRING)

IDEALFORCE LLC

QA Tester (28912)

Phoenix, AZ

... IVR Phone System and Call Center experience (such as call routing) -Bi-Lingual preferred (English and Spanish) Operating Systems/Environment: -Microsoft Office 2010 (Advanced) -Windows (Intermediate ...

Aivanta Tech Inc

IVR Automation Tester

Manhattan, NY · On-site

$50.75 - $67/hr

IVR Automation Tester with Cyara NYC NY (Hybrid) Long Term Overview: We are seeking a skilled ... Collaborate with QA and development teams to resolve issues and improve testing processes. 3. ...

PNC Bank

Quality Assurance Lead

Dallas, TX · On-site

Preferred Skills Analytical Thinking, Controls Testing, Corporate Governance, IVR Testing, Quality Assurance (QA), Quality Support, Software Testing, Spanish Communication, Test Case Development ...

PNC Bank

Quality Assurance Lead

Dallas, TX · On-site

Preferred Skills Analytical Thinking, Controls Testing, Corporate Governance, IVR Testing, Quality Assurance (QA), Quality Support, Software Testing, Test Case Development, Usability Testing ...

Corserv Holdings, Inc.

Senior QA Analyst

Support quality assurance efforts for web, mobile, and IVR applications. * Write clear, concise, and actionable defect reports, test cases, and test documentation that can be easily understood by ...

Corserv Holdings Inc

Senior QA Analyst

Atlanta, GA · On-site

Support quality assurance efforts for web, mobile, and IVR applications. * Write clear, concise, and actionable defect reports, test cases, and test documentation that can be easily understood by ...

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Ivr Quality Assurance information

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How much do ivr quality assurance jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for ivr quality assurance in the United States is $44.87, according to ZipRecruiter salary data. Most workers in this role earn between $36.54 and $54.57 per hour, depending on experience, location, and employer.

What is the difference between Ivr Quality Assurance vs Call Center Quality Assurance?

AspectIvr Quality AssuranceCall Center Quality Assurance
Primary FocusTesting and validating IVR systems for functionality and user experienceMonitoring and evaluating call center agents and interactions
Required SkillsKnowledge of IVR platforms, scripting, and testing toolsCommunication skills, call monitoring, and customer service evaluation
Work EnvironmentTechnical testing labs, software environmentsCall centers, customer service environments
CertificationsQuality assurance, testing certifications, IVR platform trainingCustomer service, call monitoring, quality assurance certifications

While both roles focus on quality assurance, Ivr Quality Assurance specializes in testing and validating IVR systems to ensure seamless automated interactions. Call Center Quality Assurance concentrates on evaluating agent performance and customer interactions. Both roles require quality assurance knowledge but differ in technical versus customer service focus.

Is IVR Quality Assurance a good entry level job?

IVR Quality Assurance is often suitable for entry-level positions, as it typically requires basic technical skills, attention to detail, and understanding of call systems. Many roles offer on-the-job training and do not require extensive prior experience, making it accessible for newcomers to the field.

What are the common challenges faced by IVR Quality Assurance specialists, and how can they address them?

IVR Quality Assurance specialists often encounter challenges such as identifying subtle audio quality issues, ensuring accurate speech recognition across diverse accents, and replicating complex user scenarios. Collaborating closely with developers, linguists, and customer service teams helps address these challenges by providing comprehensive feedback and varied testing perspectives. Staying updated on new telephony technologies and regularly reviewing call flows are also crucial for maintaining high standards and improving the overall customer experience.

What is IVR Quality Assurance?

IVR Quality Assurance (IVR QA) refers to the process of evaluating and monitoring Interactive Voice Response (IVR) systems to ensure they function correctly and provide a positive user experience. This involves testing call flows, voice prompts, menu options, and system integrations to identify issues or areas for improvement. IVR QA specialists help organizations optimize their automated phone systems by detecting errors, ensuring compliance, and enhancing customer satisfaction.

What are the key skills and qualifications needed to thrive as an IVR Quality Assurance specialist?

To thrive as an IVR Quality Assurance specialist, you need a solid understanding of call center operations, testing methodologies, and voice response technologies, often supported by experience in QA or a related IT field. Familiarity with IVR testing tools, call flow design software, and ticketing systems such as JIRA or HP ALM is typically required. Attention to detail, analytical thinking, and effective communication are vital soft skills for identifying issues and collaborating with cross-functional teams. These competencies ensure accurate testing, high-quality user experiences, and efficient resolution of system defects in IVR implementations.
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Ivr Quality Assurance jobs near you
Infographic showing various Ivr Quality Assurance job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, 4% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $93,338 per year, or $44.9 per hour.

Software QA Analyst - Hybrid - Norcross, GA

USAN

Norcross, GA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Salary:

Applicants must be authorized to work for ANY employer in the U.S.

We are unable to sponsor or take over sponsorship of an employment Visa at this time.

No agencies please.


USANis seeking a driven individual to join our team as a Software QA Analyst. This entry-level / junior position provides direct support in building custom IVR applications to help our customers more effectively achieve their mission.The Software QA Analyst tests and validates IVR call flows, customer portals, agent desktop & mobile applications, and customer engagement software products through multiple releases.


The Software QA Analyst is instrumental in improving quality, functionality, reliability, and usability of software products. The successful candidate will have strong verbal & written communication skills, critical thinking skills, and a strong desire for continuous learning.
Duties

  • Write and execute test cases based on product specifications and software requirements to ensure quality of the customer experiencefor IVR applications
  • Perform thorough & efficient test case execution and defect reporting
  • Test web-based applications that utilize the following technologies: HTML, HTML5, CSS,JavaScript, Sencha ExtJS
  • Consult with product development team to evaluate system interfaces, operational requirements, and performance requirements of overall system
  • Recommend design improvements or corrections to software developers and business analysts throughout the development process


Basic Qualifications

  • 1-2 years experience.
  • Bachelors degree in Management Information Systems (MIS), Computer Information Systems (CIS), or another technical-related field.
  • Strong written and verbal communication skills. The candidate must communicate with all levels of the organization including team members, management, customers and third-party vendors
  • Must work well in fast-paced, customer and deadline driven environment with minimal supervision and demonstrate initiative and good judgment
  • Strong technical and analytical skills
  • Ability to manage multiple projects, adapt to changing priorities and demonstrate effective time-management skills to comply with project deadlines
  • Must be very detail-oriented
  • Must be efficient with Microsoft Office 365 products (Outlook, Word, Excel)
  • Must be Fluent in Spanish


Preferred Qualifications

  • Bachelors degree in Computer Science or Information Systems
  • Background in SDLC
  • Experience with IVRs
  • 1-2 years of Software Quality Assurance experience


Job Benefits:

  • Competitive compensation program
  • Outstanding benefits package (including medical, dental, vision and life insurance)
  • 401(k) plan
  • Excellent holiday/vacation plans
  • Employee Referral Bonus Program
  • Annual performance-based bonus


Company Description

United States Advanced Network, In. (USAN) is a privately held corporation based out of Norcross, GA (a suburb of Atlanta, GA). USAN is an AWS Advanced Tier Partner specializing in Amazon Connect, helping organizations design and deploy scalable, AI-driven customer interactions that accelerate time to value and maximize ROI. With over 35 years of deep contact centerexpertise, USAN delivers modern agentic CX solutions and a white-glove approach to optimizing and managing cloud contact center environments through its managed services.


For more information, please visit us atwww.usan.com