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Remote Ivr Testing Jobs (NOW HIRING)

Keybank

Technical Lead

Albany, NY · Remote

$96K - $181K/yr

Lead solution architecture and technical design for IVR and voice bot initiatives. * Design and ... Establish and enforce engineering standards, including code quality, testing, and deployment ...

Keybank

Technical Lead

Buffalo, NY · Remote

$96K - $181K/yr

Lead solution architecture and technical design for IVR and voice bot initiatives. * Design and ... Establish and enforce engineering standards, including code quality, testing, and deployment ...

Keybank

Technical Lead

Pittsburgh, PA · Remote

$96K - $181K/yr

Lead solution architecture and technical design for IVR and voice bot initiatives. * Design and ... Establish and enforce engineering standards, including code quality, testing, and deployment ...

KeyBank

Technical Lead

$96K - $181K/yr

Lead solution architecture and technical design for IVR and voice bot initiatives. * Design and ... Establish and enforce engineering standards, including code quality, testing, and deployment ...

PTP

Senior Speech Scientist - REMOTE

Sacramento, CA · On-site +1

$97K - $133K/yr

Grammar development and testing for speech enabled IVR applications using Nuance Recognizers * Functioning as subject matter expert for all issues relating to speech recognition performance

Miratech

Senior NICE CXOne Engineer

$107K - $146K/yr

Coordinate and execute release planning, development, testing, and deployment of IVR enhancements ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Keybank

Technical Lead

Amherst, NY · Remote

$96K - $181K/yr

Lead solution architecture and technical design for IVR and voice bot initiatives. * Design and ... Establish and enforce engineering standards, including code quality, testing, and deployment ...

GDIT

Telephony Test Engineer

WV · Remote

$75K - $102K/yr

Experience testing ACD/IVR/IVA systems (e.g., Genesys, Avaya, Amazon Connect, NICE CXone, Cisco ... Remote GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of ...

Keybank

Technical Lead

Atlanta, GA · Remote

$96K - $181K/yr

Lead solution architecture and technical design for IVR and voice bot initiatives. * Design and ... Establish and enforce engineering standards, including code quality, testing, and deployment ...

Miratech

$96K - $132K/yr

Coordinate and execute release planning, development, testing, and deployment of IVR enhancements ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Keybank

Technical Lead

Columbus, OH · Remote

$96K - $181K/yr

Lead solution architecture and technical design for IVR and voice bot initiatives. * Design and ... Establish and enforce engineering standards, including code quality, testing, and deployment ...

Miratech

$96K - $132K/yr

Coordinate and execute release planning, development, testing, and deployment of IVR enhancements ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Eltropy Inc.

Onboarding SME - Telephony

$100K - $120K/yr

USA, Remote Compensation: $100,000-$120,000 (Base) Eltropy is looking for an experienced customer ... Support QA testing of voice agent configurations, including DTMF routing, warm/cold transfer flows ...

Cognizant

AWS Connect & Salesforce Architect (Remote)

$70.75 - $87.50/hr

... IVR/contact flows • Voice, chat, and digital channels • Omni-channel customer journeys • ... testing strategy: • SIT / UAT / performance testing • Lead deployment planning: • CI/CD ...

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All JobsRemote Ivr Testing Jobs

Remote Ivr Testing information

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How much do remote ivr testing jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for remote ivr testing in the United States is $58.76, according to ZipRecruiter salary data. Most workers in this role earn between $43.03 and $76.44 per hour, depending on experience, location, and employer.

What is the difference between Remote Ivr Testing vs Remote Call Center Agent?

AspectRemote Ivr TestingRemote Call Center Agent
CredentialsBasic technical knowledge, sometimes certifications in testing or QACustomer service skills, communication skills, sometimes certifications in call center operations
Work EnvironmentPrimarily remote, working with software and telephony systemsPrimarily remote, handling customer calls and inquiries
Industry UsageTelecommunications, software testing, QACustomer service, sales, support across various industries
Search & Comparison IntentTesting, QA, telephony systemsCustomer support, client communication

Remote Ivr Testing involves evaluating telephony systems and software to ensure proper functionality, often requiring technical skills. Remote Call Center Agents focus on customer interactions and support, emphasizing communication skills. While both roles are remote and industry-related, they serve different functions within telecommunications and customer service sectors.

Are there actually remote jobs that pay well?

Remote IVR testing jobs can pay competitive wages, especially for experienced testers with technical skills and knowledge of telephony systems. Pay rates vary based on experience, complexity of the testing, and the employer, with some roles offering hourly rates comparable to on-site positions. These jobs often require attention to detail, familiarity with testing tools, and the ability to work independently from home.

Are there any legit product testing jobs?

Remote IVR testing jobs are legitimate opportunities that involve evaluating interactive voice response systems for functionality and user experience. These roles typically require attention to detail, communication skills, and sometimes familiarity with testing tools or scripts. It's important to verify the employer and avoid scams by researching the company and avoiding upfront payments.

What jobs pay $400 an hour?

Remote IVR testing jobs typically do not pay $400 an hour; such high rates are uncommon in this field. Highly specialized consulting or freelance roles in technology or finance may reach that level, but they usually require extensive experience, certifications, or niche expertise. Most standard testing or QA roles pay significantly less per hour.

What is an IVR tester?

An IVR tester is a professional who evaluates interactive voice response (IVR) systems to ensure they function correctly, including call routing, menu prompts, and user interactions. They often use testing tools and scripts to identify issues and verify system performance before deployment.
More about Remote Ivr Testing jobs
What cities are hiring for Remote Ivr Testing jobs? Cities with the most Remote Ivr Testing job openings:
What are the most commonly searched types of Ivr Testing jobs? The most popular types of Ivr Testing jobs are:
What states have the most Remote Ivr Testing jobs? States with the most job openings for Remote Ivr Testing jobs include:
What job categories do people searching Remote Ivr Testing jobs look for? The top searched job categories for Remote Ivr Testing jobs are:
Remote Ivr Testing jobs near you
Infographic showing various Remote Ivr Testing job openings in the United States as of June 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% Remote job distribution, with an average salary of $122,231 per year, or $58.8 per hour.
Self-Service Programs Specialist I (Remote)

Self-Service Programs Specialist I (Remote)

American Specialty Health Incorporated

Remote

$21.22 - $23.08/hr

Full-time

This job post has expired today. Applications are no longer accepted.

American Specialty Health rating

6.7

Company rating: 6.7 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

254th of 430 rated business services

Job description

Description
American Specialty Health Incorporated (ASH) is seeking a Self-Service Programs Specialist I to join our Self-Service Programs department.
The Self-Service Programs Specialist I monitors, improves, and maintains self-service content, such as generative AI knowledge bases and IVR scripts, to support business goals. The position requires an analytical and/or technical mindset and strong communication skills. The primary goal of the position is to help identify and implement digital self-service opportunities to increase efficiency across the enterprise.
Remote Worker Guidelines
  • Remote Worker Guidelines: This position will be trained remotely and must be able to work from home (WFH) in a designated work area with company-provided technology equipment. This WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network. The internet connection must have a consistent 50 down/10 up Mbps minimum internet speed. 100 down/20 up is recommended to support higher quality video meetings.

Hourly Salary Range
American Specialty Health complies with state and federal wage and hour laws and compensation depends upon candidate's qualifications, education, skill set, years of experience, and internal equity. $21.22 to $23.08 Hourly Wage Range.
Responsibilities
  • Self-service management responsibilities, which may include:
    • Review, edit, and write knowledge base content and voicebot scripts.
    • Monitor and improve upon knowledge base content using information from customer satisfaction scores (CSAT), agent escalation rates, and customer feedback.
    • Participate in call/chat testing after updates are made to ensure they're effective and functioning as intended.
    • Analyze self-service traffic and user engagement metrics using department tools and media.
    • Identify opportunities to increase self-service utilization rates with enhancements and development.
    • Ensure all data and work is compliant with privacy, security, and legal policies.
    • Keep up with program and project updates by participating in meetings with program managers, development teams, strategic partnership, and marketing.
  • Other duties:
    • Work closely with department leads to identify self-service opportunities to improve efficiencies across the organization.
    • Remain current on developments in technology, and share information that supports department and company goals.
    • Develop and present self-service performance updates to stakeholders.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

Qualifications
  • High School Diploma required.
  • Certification/training in AI-related field or an equivalent amount of experience performing digital self-service work, such as Chatbot or IVR required.
  • Proficiency in Microsoft Word, Excel, Outlook, and SharePoint required.
  • Experience in call center environment or self-service media preferred.
  • Health care and/or health insurance experience preferred.
  • Experience in American Specialty Health (ASH) Clinical, Fitness, and/or Health Services preferred.
  • Comfort with technical environments; willingness to learn new applications.
  • Ability to relay technical concepts to nontechnical members of cross-functional teams so that the concepts can be comprehended.
  • Attention to detail and ability to work well under pressure.

Core Competencies
  • Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
  • Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
  • Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
  • Ability to effectively organize, prioritize, multi-task and manage time.
  • Demonstrated accuracy and productivity in a changing environment with constant interruptions.
  • Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions.
  • Ability to exercise strict confidentiality in all matters.

Mobility
  • Primarily sedentary, able to sit for long periods of time.

Physical Requirements
  • Ability to see, speak, and hear other personnel and/or objects. Ability to communicate both in verbal and written form. Ability to travel within and around the facility or Work from Home (WFH) environment. Capable of using a telephone, computer keyboard, and mouse. Ability to lift up to 10 lbs.

Environmental Conditions
  • Work-from-home (WFH) environment.

American Specialty Health is an Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, related medical conditions, breastfeeding, and reproductive health decision-making), gender, gender identity, gender expression, race, color, religion (including religious dress and grooming practices), creed, national origin, citizenship, ancestry, physical or mental disability, legally-protected medical condition, marital status, age, sexual orientation, genetic information, military or veteran status, political affiliation, or any other basis protected by applicable local, federal or state law.
Please view Equal Employment Opportunity Posters provided by OFCCP here.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702.
ASH will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
#LI-Remote #SelfService #AI #ChatBot #Communications

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