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Remote Ivr Testing Jobs (NOW HIRING)

State of Connecticut

Lead Salesforce Developer

Hartford, CT · On-site +1

$117.12K - $147.14K/yr

Hybrid (combination of on-site and remote work). The Role The Salesforce Developers will support ... Participate in peer code reviews and unit testing. * Mentor and guide staff; Conduct performance ...

Inficare Technologies

Senior COTS Developer

$55.75 - $73.75/hr

Job Title - Senior Developer Job Location - Remote Duration - 3+ months Job Summary: The purpose of ... Good Understanding of the Software Development Lifecycle (SDLC) and Software Testing Lifecycle ...

Addison Group

Business Analyst Lead

Oklahoma City, OK · On-site +1

$45 - $65/hr

Oklahoma City, Oklahoma (Open to Remote) Pay Range: $45 - $65 / hour depending on experience ... IVR systems or Web/.COM applications or Notification platforms or System monitoring/watch ...

AmeriSave Mortgage Corp.

$120K - $140K/yr

This is a remote opportunity to work from home. What You'll Do: * Architect and implement robust ... Build tooling and infrastructure for testing, monitoring, and improving voice bot performance ...

AmeriSave Mortgage Corp.

Voice Bot Engineer

$120K - $140K/yr

This is a remote opportunity to work from home. What You'll Do: * Architect and implement robust ... Build tooling and infrastructure for testing, monitoring, and improving voice bot performance ...

Miratech

Genesys Cloud Architect

Arizona City, AZ · Remote

$65.50 - $83.25/hr

IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Miratech

Genesys Cloud Architect

Arizona City, AZ · On-site +1

$65.50 - $83.25/hr

IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

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Remote Ivr Testing information

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How much do remote ivr testing jobs pay per hour?

As of May 31, 2026, the average hourly pay for remote ivr testing in the United States is $58.76, according to ZipRecruiter salary data. Most workers in this role earn between $43.03 and $76.44 per hour, depending on experience, location, and employer.

What is the difference between Remote Ivr Testing vs Remote Call Center Agent?

AspectRemote Ivr TestingRemote Call Center Agent
CredentialsBasic technical knowledge, sometimes certifications in testing or QACustomer service skills, communication skills, sometimes certifications in call center operations
Work EnvironmentPrimarily remote, working with software and telephony systemsPrimarily remote, handling customer calls and inquiries
Industry UsageTelecommunications, software testing, QACustomer service, sales, support across various industries
Search & Comparison IntentTesting, QA, telephony systemsCustomer support, client communication

Remote Ivr Testing involves evaluating telephony systems and software to ensure proper functionality, often requiring technical skills. Remote Call Center Agents focus on customer interactions and support, emphasizing communication skills. While both roles are remote and industry-related, they serve different functions within telecommunications and customer service sectors.

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What cities are hiring for Remote Ivr Testing jobs? Cities with the most Remote Ivr Testing job openings:
What are the most commonly searched types of Ivr Testing jobs? The most popular types of Ivr Testing jobs are:
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Remote Ivr Testing jobs near you
Infographic showing various Remote Ivr Testing job openings in the United States as of May 2026, with employment types broken down into 3% As Needed, 3% Full Time, 6% Temporary, and 88% Contract. Highlights an 38% Physical, 2% Hybrid, and 60% Remote job distribution, with an average salary of $122,231 per year, or $58.8 per hour.
Product Experience Owner - Telephony

Product Experience Owner - Telephony

Gainwell Technologies LLC

Houston, TX • Remote

$80.60K - $115.20K/yr

Other

Medical, Life, Retirement, PTO

Posted 12 days ago

Gainwell Technologies rating

7.7

Company rating: 7.7 out of 10

Based on 72 frontline employees who took The Breakroom Quiz

102nd of 184 rated software companies

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
Provide operational product experience ownership for the enterprise telephony platform within the Performance Enablement Organization (PEO). This role owns how the business experiences and uses telephony capabilities, while the Technology team owns the underlying platform and technical delivery.
The PXO serves as the primary liaison between Technology Product Owners, CX operational leadership, workforce management, quality, reporting, and enablement teams to ensure business needs are clearly translated, platform capabilities are fully understood, and configured solutions meet operational, compliance, and performance expectations.
You will define the operational vision and roadmap for telephony, including how call routing, IVR, omnichannel flows, integrations, and workload management support customer experience, agent workflows, service levels, and regulatory requirements across complex, multi?account environments. You will ensure consistent, scalable, and governed use of telephony capabilities across the CX enterprise, partnering closely with Operational Analysts who execute configuration, testing, and documentation within defined standards and priorities.
Your role in our mission
  • Own and manage the operational roadmap for telephony solutions, including standardization and optimization initiatives.
  • Expert-level understanding of contact center operating models and how telephony design supports customer experience, agent efficiency, SLAs, KPIs, and regulatory compliance.
  • Translate complex operational, compliance, and performance requirements into platform capabilities, configuration standards, and system requirements.
  • Define and enforce enterprise governance standards for call flows, routing logic, IVR design, naming conventions, versioning, and change management.
  • Ensure telephony designs are scalable, repeatable, and aligned to enterprise operating principles.
  • Maintain strong documentation discipline, including operational standards, configuration guidance, governance artifacts, and platform runbooks.
  • Serve as a trusted advisor and subject matter expert to CX operational leadership, workforce management, quality, and enablement partners.
  • Act as the primary liaison between CX stakeholders and Technology Product Owners, ensuring shared understanding of business needs, operational intent, and platform capabilities.
  • Partner with Technology Product Owners during sprint planning, backlog grooming, and delivery execution to preserve operational and compliance intent.
  • Review analyst deliverables for quality, accuracy, alignment to standards, and operational feasibility.
  • Provide guidance and mentorship to Operational Analysts supporting telephony configuration and optimization initiatives.
  • Communicate complex telephony concepts in clear, executive?ready language to support leadership decision?making.
  • Operate effectively in an agile, matrix?based environment.

What we're looking for
  • Bachelor's degree in Business Administration, Information Systems, Operations, Analytics, a related field, or equivalent relevant experience
  • Extensive experience supporting or leading omnichannel contact center operations, with deep emphasis on telephony, AWS Connect strongly preferred
  • Demonstrated experience providing operational product ownership or business consulting for enterprise CX platforms
  • Strong experience working at the intersection of operations, WFM, and technology across complex, multi?account environments
  • Deep experience with enterprise telephony platforms (e.g., AWS Connect, NICE CXone, Genesys, Verint, or comparable solutions)
  • Demonstrated experience leading or scaling telephony capabilities beyond initial implementation

What you should expect in this role
  • Fully remote position.
  • Opportunity to travel through your work up to 10% of the time.

This posting is intended for pipelining. We will accept applications on an ongoing basis.
The pay range for this position is $80,600.00 - $115,200.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

What Gainwell Technologies employees say

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Benefits

Hours and flexibility

Workplace

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About Gainwell Technologies

Sourced by ZipRecruiter

With Health and Cost outcomes that pierce Inequities and Impact Economies, the success of our Nation’s Federal Medicaid program is inextricably tied to the Prosperity of Communities, States and the Nation as a whole. We think that deserves Respect and a Commitment from Innovators who can help those who operate within and around health and human services evolve to meet their goals. At Gainwell, that’s our Sole focus. Built across more than Five Decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet Agencies, Health plans and MCOs where they are on their modernization journeys and propel them into the future of Healthcare. Equally important to our Expanding Technologies and Results. We bring ideas that bring policies to life.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Irving, TX, US

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