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Ivr Analyst Jobs (NOW HIRING)

Key2Source INC

Business Analyst (IVR)

Charlotte, NC · On-site

Business Analyst (IVR) Location: Charlotte, NC (5 days onsite) Duration: long term Role Overview: We are seeking a skilled Business Analyst contractor to join our Virtual Channels team. The ideal ...

Arete Technologies, Inc.

IVR Test Analyst

Lansing, MI · On-site

IVR Test Analyst Years of Experience: 3 or more years of experience as a testing consultant with an emphasis on IVR, telecommunications and contact center testing. Experience leading projects to ...

Syntricate Technologies

IVR Developer

Chicago, IL · On-site

... and analyzing problems. Qualifications : Required : • Minimum 6+ Years of experience as IVR developer and provide technical expertise in all aspects of IVR solution design and application ...

Navtech, Inc.

IVR Developer

Tampa, FL · On-site

The developer's primary responsibilities are to analyze, design, implement and test customized ... Expert knowledge of 1 or more IVR development environment * Hands-on experience with Java ...

EROS Technologies, Inc.

IVR Developer

Sunnyvale, CA · On-site

... skills and data analysis skills, Java, Tomcat and Eclipse IDE knowledge, Preferable - Avaya ... life-cycle IVR projects (analyze, design, build, test, implement, tune, support)" Additional ...

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Ivr Analyst information

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$49K

$88.6K

$123.5K

How much do ivr analyst jobs pay per year?

As of Sep 9, 2026, the average yearly pay for ivr analyst in the United States is $88,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,000.00 and $99,500.00 per year, depending on experience, location, and employer.

What is an IVR analyst?

An IVR Analyst is a professional who designs, monitors, and optimizes Interactive Voice Response (IVR) systems used in call centers and customer service operations. Their responsibilities typically include analyzing call data, creating call flow scripts, testing IVR menus, and ensuring a seamless customer experience. IVR Analysts also work to identify issues, suggest improvements, and collaborate with IT and business teams to enhance system performance. Their work helps organizations automate call handling and improve customer satisfaction.

What are the key skills and qualifications needed to thrive as an IVR analyst, and why are they important?

To thrive as an IVR Analyst, you need expertise in voice response systems, call flow design, and a background in computer science or related fields. Familiarity with IVR platforms (such as Avaya or Genesys), scripting languages, and telephony integration tools is typically required. Strong problem-solving, analytical thinking, and effective communication skills help you collaborate with stakeholders and optimize user experiences. These skills are crucial for delivering efficient automated solutions that enhance customer service while supporting business operations.

What are some common challenges IVR analysts face when optimizing call flows, and how can they overcome them?

IVR Analysts often encounter challenges such as balancing caller satisfaction with business efficiency, addressing technical constraints, and accommodating diverse customer needs. To overcome these issues, they analyze call data to identify bottlenecks, collaborate closely with IT and customer service teams, and regularly update scripts based on user feedback. Staying current with the latest IVR technologies and best practices also helps ensure solutions are both user-friendly and scalable.

What cities are hiring for Ivr Analyst jobs?

Cities with the most Ivr Analyst job openings:

What states have the most Ivr Analyst jobs?

States with the most job openings for Ivr Analyst jobs include:

What are popular job titles related to Ivr Analyst jobs?

For Ivr Analyst jobs, the most frequently searched job titles are:

Infographic showing various Ivr Analyst job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 7% Part Time, 1% Temporary, and 7% Contract. Highlights an 80% Physical, 8% Hybrid, and 12% Remote job distribution, with an average salary of $88,569 per year, or $42.6 per hour.

IVR Business Analyst

Atlanta, GA

Agile Enterprise Solutions
IT Services • 51 - 200 employees
Learn more about Agile Enterprise Solutionsexternal

Full-time

Re-posted 8 days ago

Job description

Job Description
Business Analyst Profile in IVR. Good understanding of IVR features and Domain, Strong Knowledge of Industry best practices . Excellent Analytical skills and Communication ,
Experience: 12+ Years
contact : 972-427-1833


Additional Information

All your information will be kept confidential according to EEO guidelines.

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About Agile Enterprise Solutions

Sourced by ZipRecruiter

AgileES offers a wide gamut of staffing solutions that are best aligned with requirements of the clients to bring super-colossal benefits for the clients At AgileES, every project whether it is small or big, is looked upon with equal proportion of close attention and commitment. For us, all clients are incomparably invaluable. We listen to our clients and come up with the customized hiring solutions to fulfill all recruitment needs. We are with you every step of the way… the way towards peerless success in business by helping you hire the right people with right business acumen, acuity, intelligence and ingenuity.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Frisco, TX, US

Year founded

2005

Social media

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