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Ivr Analyst Jobs (NOW HIRING)

MM International

Genesys IVR developer

Newark, NJ · On-site

Role : Genesys IVR developer Location : Hybrid 3 times a week in Newark, Nj, will take relos ... Analytics solutions enabled with speech-based interfaces and dynamic menu, based on customer ...

Arete Technologies, Inc.

IVR Tester

Lansing, MI · On-site

IVR QA Analyst/SA6 Locations: Dimondale, MI Postion Type: Contract Duration: 6 + Months Description: IVR Test Analyst Years of Experience: 3 or more years of experience as testing consultant with ...

Donato Technologies, Inc

IVR Chatbot

Newark, NJ · On-site

IVR Chatbot Developer (Genesys focus) · Minimum 3-5 years development experience implementing self ... Analytics solutions enabled with speech-based interfaces and dynamic menus based on customer ...

Syntricate Technologies

IVR Tester

Bethpage, NY · On-site

... analysis for any defects Qualifications : Required : • Experience in quality assurance testing • Experience with specific call center technology systems such as IVR, ACD, Agent Desktop Tools ...

MM International

IVR Quality Engineer

Fort Mill, SC · On-site

IVR Quality Engineer Fort Mill, SC or New York City, NY 6 month contract to hire * IVR & Telephony ... Understands session management, data validation, and call log analysis. * Quality Engineering ...

Volto USA

Enterprise IVR Ops Google CCAI

Cincinnati, OH · On-site

$102K - $127K/yr

The Operations Engineer is responsible for advanced troubleshooting, root cause analysis, and ... a large-scale enterprise IVR ecosystem. This role acts as the highest escalation point for ...

Arete Technologies, Inc.

IVR Test Lead

Lansing, MI · On-site

$48.25 - $65.75/hr

... analyzing requirements, creating test scenarios, conditions and scripts, creating and managing test data, performing test execution and managing defect management processes. The IVR Test Lead is ...

Miratech

Senior Java IVR Application Developer

Texas City, TX · On-site +1

$49 - $62.50/hr

Strong troubleshooting and analytical skills * Effective communication and presentation skills ... Understanding of IVR platforms and voice contact center systems * Experience with speech standards ...

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Ivr Analyst information

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$88.6K

$123.5K

How much do ivr analyst jobs pay per year?

As of Sep 9, 2026, the average yearly pay for ivr analyst in the United States is $88,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,000.00 and $99,500.00 per year, depending on experience, location, and employer.

What is an IVR analyst?

An IVR Analyst is a professional who designs, monitors, and optimizes Interactive Voice Response (IVR) systems used in call centers and customer service operations. Their responsibilities typically include analyzing call data, creating call flow scripts, testing IVR menus, and ensuring a seamless customer experience. IVR Analysts also work to identify issues, suggest improvements, and collaborate with IT and business teams to enhance system performance. Their work helps organizations automate call handling and improve customer satisfaction.

What are the key skills and qualifications needed to thrive as an IVR analyst, and why are they important?

To thrive as an IVR Analyst, you need expertise in voice response systems, call flow design, and a background in computer science or related fields. Familiarity with IVR platforms (such as Avaya or Genesys), scripting languages, and telephony integration tools is typically required. Strong problem-solving, analytical thinking, and effective communication skills help you collaborate with stakeholders and optimize user experiences. These skills are crucial for delivering efficient automated solutions that enhance customer service while supporting business operations.

What are some common challenges IVR analysts face when optimizing call flows, and how can they overcome them?

IVR Analysts often encounter challenges such as balancing caller satisfaction with business efficiency, addressing technical constraints, and accommodating diverse customer needs. To overcome these issues, they analyze call data to identify bottlenecks, collaborate closely with IT and customer service teams, and regularly update scripts based on user feedback. Staying current with the latest IVR technologies and best practices also helps ensure solutions are both user-friendly and scalable.

What cities are hiring for Ivr Analyst jobs?

Cities with the most Ivr Analyst job openings:

What states have the most Ivr Analyst jobs?

States with the most job openings for Ivr Analyst jobs include:

What are popular job titles related to Ivr Analyst jobs?

For Ivr Analyst jobs, the most frequently searched job titles are:

Infographic showing various Ivr Analyst job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 7% Part Time, 1% Temporary, and 7% Contract. Highlights an 80% Physical, 8% Hybrid, and 12% Remote job distribution, with an average salary of $88,569 per year, or $42.6 per hour.

Genesys IVR developer

Newark, NJ • On-site

MM International
See more jobs at MM Internationalexternal

Contractor

Re-posted 20 hours ago

Job description

Role: Genesys IVR developer

Location: Hybrid 3 times a week in Newark, Nj, will take relos

Duration: 12 month contract

Needs:
IVR

Genesys Cloud CX

Voice and non voice application experience

Genesys cert would be nice to have


Job Description
Job Description: IVR Chatbot Developer (Genesys focus), Level 3, Hybrid-Newark

9-12 month engagement

In this cutting-edge role, the IVR Bot Developer will contribute to our mission of providing a seamless self-service experience, minimizing the need for live assistance. This developer will be building self-service into the IVR Bot.  The ideal candidate has experience with complex projects (we are designing intuitive solutions that allow callers to communicate naturally and efficiently, beyond simple menu selections).  Key skills/experiences include: Self-Service, API, Conversational Bot

Requirements:

- Minimum 3 to 5 years development experience implementing self-service IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.

- Functional and hands on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot etc.) applications solutioning using Genesys Cloud CX Architect Bot Flows.

- Delivery credentials for Self Service and Analytics solutions enabled with speech-based interfaces and dynamic menu, based on customer treatment strategies.

- Thorough understanding of Genesys Framework, Integration with internal and external components.

- Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.)