Business Analyst Profile in IVR. Good understanding of IVR features and Domain, Strong Knowledge of Industry best practices . Excellent Analytical skills and Communication , Experience: 12+ Years ...
Business Analyst Profile in IVR. Good understanding of IVR features and Domain, Strong Knowledge of Industry best practices . Excellent Analytical skills and Communication , Experience: 12+ Years ...
IVR Quality Analyst Location: Alpharetta, GA/Middle town, NJ Duration: 6 to 12 months Interview: Phone and Skype - Lab Build & Maintenance Procure, install and configure Lab equipment across ...
IVR Quality Analyst Location: Alpharetta, GA/Middle town, NJ Duration: 6 to 12 months Interview: Phone and Skype - Lab Build & Maintenance Procure, install and configure Lab equipment across ...
Genesys Cloud / IVR Developer
Alpharetta, GA · On-site
$53.50 - $73.25/hr
The role involves developing and implementing IVR systems using Genesys technologies, with a focus ... Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and ...
Genesys Cloud / IVR Developer
Alpharetta, GA · On-site
$53.50 - $73.25/hr
The role involves developing and implementing IVR systems using Genesys technologies, with a focus ... Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and ...
Business Systems Analyst
Atlanta, GA · On-site
Our company provides application analysis, design, development and programming, software ... Experience as a BA on at least 1 IVR project * Basic understanding/familiarity with Enterprise IVR ...
Business Systems Analyst
Atlanta, GA · On-site
Our company provides application analysis, design, development and programming, software ... Experience as a BA on at least 1 IVR project * Basic understanding/familiarity with Enterprise IVR ...
Manage and review telephony data from IVR/VoIP systems to assess patientaccess and callcenter ... Analytics and Reporting * Develop and maintain dashboards and reports using BI platforms such as ...
Manage and review telephony data from IVR/VoIP systems to assess patientaccess and callcenter ... Analytics and Reporting * Develop and maintain dashboards and reports using BI platforms such as ...
Manage and review telephony data from IVR/VoIP systems to assess patient-access and call-center ... Analytics and Reporting * Develop and maintain dashboards and reports using BI platforms such as ...
Manage and review telephony data from IVR/VoIP systems to assess patient-access and call-center ... Analytics and Reporting * Develop and maintain dashboards and reports using BI platforms such as ...
Manage and review telephony data from IVR/VoIP systems to assess patientaccess and callcenter ... Analytics and Reporting * Develop and maintain dashboards and reports using BI platforms such as ...
Manage and review telephony data from IVR/VoIP systems to assess patientaccess and callcenter ... Analytics and Reporting * Develop and maintain dashboards and reports using BI platforms such as ...
Accounting Data Analyst
Atlanta, GA · On-site
$100 - $125/hr
... IVR, text, and mobile capabilities. The scalability of its products allows merchants of all sizes ... Position Summary The Accounting Data Analyst leads process automation across the accounting ...
Accounting Data Analyst
Atlanta, GA · On-site
$100 - $125/hr
... IVR, text, and mobile capabilities. The scalability of its products allows merchants of all sizes ... Position Summary The Accounting Data Analyst leads process automation across the accounting ...
Senior Engineer - Cloud Telephony
Atlanta, GA · On-site
$150 - $200/hr
IVR and IVA platforms * AI Agent technologies * CRM integrations * REST APIs * Web services * Middleware technologies * Microsoft Teams Phone * SAML Authentication * Telephony analytics * Workforce ...
Senior Engineer - Cloud Telephony
Atlanta, GA · On-site
$150 - $200/hr
IVR and IVA platforms * AI Agent technologies * CRM integrations * REST APIs * Web services * Middleware technologies * Microsoft Teams Phone * SAML Authentication * Telephony analytics * Workforce ...
Senior Engineer - Cloud Telephony
Atlanta, GA · On-site
$125 - $150/hr
IVR and IVA platforms * AI Agent technologies * CRM integrations * REST APIs * Web services * Middleware technologies * Microsoft Teams Phone * SAML Authentication * Telephony analytics * Workforce ...
Senior Engineer - Cloud Telephony
Atlanta, GA · On-site
$125 - $150/hr
IVR and IVA platforms * AI Agent technologies * CRM integrations * REST APIs * Web services * Middleware technologies * Microsoft Teams Phone * SAML Authentication * Telephony analytics * Workforce ...
Senior Engineer - Cloud Telephony
Atlanta, GA · On-site +1
$100K - $138K/yr
IVR and IVA platforms * AI Agent technologies * CRM integrations * REST APIs * Web services * Middleware technologies * Microsoft Teams Phone * SAML Authentication * Telephony analytics * Workforce ...
Senior Engineer - Cloud Telephony
Atlanta, GA · On-site +1
$100K - $138K/yr
IVR and IVA platforms * AI Agent technologies * CRM integrations * REST APIs * Web services * Middleware technologies * Microsoft Teams Phone * SAML Authentication * Telephony analytics * Workforce ...
Senior Engineer - Cloud Telephony
Atlanta, GA · On-site
$100K - $138K/yr
IVR and IVA platforms * AI Agent technologies * CRM integrations * REST APIs * Web services * Middleware technologies * Microsoft Teams Phone * SAML Authentication * Telephony analytics * Workforce ...
Senior Engineer - Cloud Telephony
Atlanta, GA · On-site
$100K - $138K/yr
IVR and IVA platforms * AI Agent technologies * CRM integrations * REST APIs * Web services * Middleware technologies * Microsoft Teams Phone * SAML Authentication * Telephony analytics * Workforce ...
Healthcare Pega Lead Business Architect (LBA) - REMOTE
Atlanta, GA · On-site
$58.50 - $76/hr
Conduct gap analysis, identify areas for improvement, and drive continuous process optimization ... Strong knowledge of contact center operations, IVR flows, and customer experience * Expertise in ...
Quick apply
Healthcare Pega Lead Business Architect (LBA) - REMOTE
Atlanta, GA · On-site
$58.50 - $76/hr
Conduct gap analysis, identify areas for improvement, and drive continuous process optimization ... Strong knowledge of contact center operations, IVR flows, and customer experience * Expertise in ...
Product Analyst I
Atlanta, GA · Remote
$79K - $116K/yr
We're looking for a Product Analyst I to join our ever evolving E2E Customer Experience ... IVR & Phone, digital communication, AI/Virtual Assistances/Chatbots, etc... * This team's priority ...
Product Analyst I
Atlanta, GA · Remote
$79K - $116K/yr
We're looking for a Product Analyst I to join our ever evolving E2E Customer Experience ... IVR & Phone, digital communication, AI/Virtual Assistances/Chatbots, etc... * This team's priority ...
Customer Service Manager - Duluth, GA (onsite)
Duluth, GA · On-site
$80K - $90K/yr
Technology & Analytical Skills * Strong understanding of call center technologies, including CRM platforms, workforce management tools, IVR systems, and multichannel customer support environments.
Customer Service Manager - Duluth, GA (onsite)
Duluth, GA · On-site
$80K - $90K/yr
Technology & Analytical Skills * Strong understanding of call center technologies, including CRM platforms, workforce management tools, IVR systems, and multichannel customer support environments.
Customer Service Manager - Duluth, GA (onsite)
Duluth, GA · On-site
$80K - $90K/yr
Technology & Analytical Skills * Strong understanding of call center technologies, including CRM platforms, workforce management tools, IVR systems, and multichannel customer support environments.
Quick apply
Customer Service Manager - Duluth, GA (onsite)
Duluth, GA · On-site
$80K - $90K/yr
Technology & Analytical Skills * Strong understanding of call center technologies, including CRM platforms, workforce management tools, IVR systems, and multichannel customer support environments.
Principal Solution Architect
Atlanta, GA · On-site +1
Architect end-to-end CCaaS solutions across voice, IVR, omnichannel, routing, workforce engagement, recording, reporting, and analytics. * Design and lead modernization strategies from legacy contact ...
Principal Solution Architect
Atlanta, GA · On-site +1
Architect end-to-end CCaaS solutions across voice, IVR, omnichannel, routing, workforce engagement, recording, reporting, and analytics. * Design and lead modernization strategies from legacy contact ...
... analytics, Generative AI, transformative technologies, and creative design. We can enhance customer ... Design and build Amazon Connect solutions (contact flows, routing/queues, IVR, prompts, hours ...
... analytics, Generative AI, transformative technologies, and creative design. We can enhance customer ... Design and build Amazon Connect solutions (contact flows, routing/queues, IVR, prompts, hours ...
... analytics, Generative AI, transformative technologies, and creative design. We can enhance customer ... Design and build Amazon Connect solutions (contact flows, routing/queues, IVR, prompts, hours ...
... analytics, Generative AI, transformative technologies, and creative design. We can enhance customer ... Design and build Amazon Connect solutions (contact flows, routing/queues, IVR, prompts, hours ...
... IVR • Ability to deploy and understand large complex projects • Total years of hands-on ... NLB Services is a fast growing consulting, analytics and digital transformation company. Founded in ...
... IVR • Ability to deploy and understand large complex projects • Total years of hands-on ... NLB Services is a fast growing consulting, analytics and digital transformation company. Founded in ...
Ivr Analyst information
What is an IVR analyst?
An IVR Analyst is a professional who designs, monitors, and optimizes Interactive Voice Response (IVR) systems used in call centers and customer service operations. Their responsibilities typically include analyzing call data, creating call flow scripts, testing IVR menus, and ensuring a seamless customer experience. IVR Analysts also work to identify issues, suggest improvements, and collaborate with IT and business teams to enhance system performance. Their work helps organizations automate call handling and improve customer satisfaction.
What are the key skills and qualifications needed to thrive as an IVR analyst, and why are they important?
To thrive as an IVR Analyst, you need expertise in voice response systems, call flow design, and a background in computer science or related fields. Familiarity with IVR platforms (such as Avaya or Genesys), scripting languages, and telephony integration tools is typically required. Strong problem-solving, analytical thinking, and effective communication skills help you collaborate with stakeholders and optimize user experiences. These skills are crucial for delivering efficient automated solutions that enhance customer service while supporting business operations.
What are some common challenges IVR analysts face when optimizing call flows, and how can they overcome them?
IVR Analysts often encounter challenges such as balancing caller satisfaction with business efficiency, addressing technical constraints, and accommodating diverse customer needs. To overcome these issues, they analyze call data to identify bottlenecks, collaborate closely with IT and customer service teams, and regularly update scripts based on user feedback. Staying current with the latest IVR technologies and best practices also helps ensure solutions are both user-friendly and scalable.
What cities in Georgia are hiring for Ivr Analyst jobs?
Cities in Georgia with the most Ivr Analyst job openings:
IVR Business Analyst
Atlanta, GA
Agile Enterprise Solutions •
IT Services • 51 - 200 employees51 - 200 employees
Full-time
Re-posted 8 days ago
Job description
Job Description
Business Analyst Profile in IVR. Good understanding of IVR features and Domain, Strong Knowledge of Industry best practices . Excellent Analytical skills and Communication ,
Experience: 12+ Years
contact : 972-427-1833
Experience: 12+ Years
contact : 972-427-1833
Additional Information
All your information will be kept confidential according to EEO guidelines.
About Agile Enterprise Solutions
Sourced by ZipRecruiter
AgileES offers a wide gamut of staffing solutions that are best aligned with requirements of the clients to bring super-colossal benefits for the clients At AgileES, every project whether it is small or big, is looked upon with equal proportion of close attention and commitment. For us, all clients are incomparably invaluable. We listen to our clients and come up with the customized hiring solutions to fulfill all recruitment needs. We are with you every step of the way… the way towards peerless success in business by helping you hire the right people with right business acumen, acuity, intelligence and ingenuity.
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Frisco, TX, US
Year founded
2005