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Ivr System Analyst Jobs (NOW HIRING)

Northern Base

Cyra Tester

Detroit, MI · Remote

Analyze CYRA reports and troubleshoot failures * Test CXone Studio/Architect IVR flows, routing ... Call drops ,Latency, IVR delay, Queue buildup, System bottlenecks. * Load & Performance Testing.

Tata Consultancy Service Limited

Cyra Tester

Detroit, MI · On-site

$80K - $85K/yr

... • Analyze CYRA reports and troubleshoot failures • Test CXone Studio/Architect IVR flows ... Call drops ,Latency, IVR delay, Queue buildup, System bottlenecks. • Load & Performance Testing.

Arete Technologies, Inc.

IVR Test Analyst

Lansing, MI · On-site

Description: IVR Test Analyst Years of Experience: 3 or more years of experience as a testing ... Performing all system test related activities in support of the business requirements for the ...

Miratech

Senior Java IVR Application Developer

$58.50 - $74.75/hr

Monitor IVR systems and implement operational improvements to enhance customer experience ... Strong troubleshooting and analytical skills * Effective communication and presentation skills

Atria Group LLC

Business Systems Analyst

Atlanta, GA · On-site

... application analysis, design, development and programming, software engineering, systems ... Experience as a BA on at least 1 IVR project * Basic understanding/familiarity with Enterprise IVR ...

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How much do ivr system analyst jobs pay per year?

As of Sep 9, 2026, the average yearly pay for ivr system analyst in the United States is $89,296.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $108,000.00 per year, depending on experience, location, and employer.

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Telecom Solutions & IVR Systems Business Analyst

Charlotte, NC • On-site

Saransh Inc
IT Services • 51 - 200 employees
Learn more about Saransh Incexternal

Contractor

Re-posted 6 days ago

Job description

Roll: Telecom Solutions & IVR Systems Business Analyst

Location: Charlotte, NC - Onsite 5 Days

Type of Position: Contract/C2H

Long Term Contract

Bill-Rate: Competitive

Experience:

10+ years of experience as a Business Analyst, with a primary focus on:

> Telecom solutions

> IVR systems

> Telecom Back Office Operations

> Basic SQL skills, and has worked in Agile environments as a BA, strong communication and interpersonal skills.

Proven track record of collaborating with stakeholders, translating business needs into technical specifications, and leading solution delivery.

Exposure to system integration, testing (including UAT), and optimization within IVR and conversational AI environments.

Skills

  • Expertise in working closely with stakeholders to gather, document, and analyze business requirements, especially for telecom and IVR systems.
  • Strong knowledge of IVR systems, telecom solutions, Prompt Engineering and conversational AI platforms like Kore AI.
  • Proficiency in creating business documentation such as BRDs, functional specs, and process flows
  • Collaborate with business stakeholders, product owners, and technical teams to gather, document, and prioritize business and functional requirements for IVR, conversational AI, and telecom systems.
  • Design and refine IVR and conversational flows to improve user interactions and enhance self-service capabilities, focusing on delivering a seamless customer experience.
  • Analyze business needs, assess the impact of new requirements, and convert them into clear, actionable technical specifications. Exposure to LLM & ML will be added Advantage
  • Create comprehensive documentation, including business requirements documents (BRD), functional specifications, user stories, and process flow diagrams to ensure a clear understanding of project goals.
  • Work closely with development and technical teams to translate business requirements into technical designs and solutions that align with business objectives and technical feasibility.
  • Conduct user acceptance testing (UAT) and validate solutions to ensure they meet the requirements, perform as expected, and provide an optimal customer experience.
  • Serve as a liaison between business, technical teams, and external vendors to ensure project milestones are met and deliverables are aligned with business expectations.
  • Identify opportunities to streamline processes, improve system integration, and optimize performance in IVR and conversational AI systems.
  • Provide guidance and mentorship to junior business analysts, ensuring best practices in business analysis, documentation, and stakeholder communication.

Good to have skills

  • Hands-on experience in system integration, testing, and validation for IVR and telecom systems.
  • Strong communication and collaboration skills to work effectively with business and technical stakeholders.
  • Experience with BSS, billing systems, and integration platforms in the telecom sector                                             

  

Kind regards,

Yousuf Ali

Saransh, Inc.,

Delivery Head

5 Independence Way,

Suite # 225 - Princeton, NJ 08540

Cell: 6094299567 || www.saranshinc.com

a Certified Woman & Minority Business Enterprise (WMBE) 

an Inc. 5000 Company - 2020 

a NJFAST 50 Growing Company - 2020
a Tech Serve Alliance Excellence Award Company - 2019