ZipRecruiter

Log In

1

Ivr System Analyst Jobs (NOW HIRING)

Navtech, Inc.

IVR Developer

Tampa, FL · On-site

The developer's primary responsibilities are to analyze, design, implement and test customized ... Working knowledge of IVR Environments and Operating Systems * Working knowledge of telephony ...

EROS Technologies, Inc.

IVR Developer

Sunnyvale, CA · On-site

... System integration knowledge and experience with Sessions Manager, SIP trunking and Toll-free number setup Participation in several full life-cycle IVR projects (analyze, design, build, test ...

MM International

IVR Quality Engineer

Fort Mill, SC · On-site

Test Automation for Voice Systems: Skilled in tools like Hammer, Cyara, and Twilio for IVR testing ... Understands session management, data validation, and call log analysis. * Quality Engineering ...

Arete Technologies, Inc.

IVR Tester

Lansing, MI · On-site

Title: IVR QA Analyst/SA6 Locations: Dimondale, MI Postion Type: Contract Duration: 6 + Months ... Performing all system test related activities in support of the business requirements for the ...

MM International

Genesys IVR developer

Newark, NJ · On-site

Role : Genesys IVR developer Location : Hybrid 3 times a week in Newark, Nj, will take relos ... Analytics solutions enabled with speech-based interfaces and dynamic menu, based on customer ...

previous page

Showing results 41-60

All JobsIvr System Analyst Jobs

Ivr System Analyst information

See salary details

$41.5K

$89.3K

$141K

How much do ivr system analyst jobs pay per year?

As of Sep 10, 2026, the average yearly pay for ivr system analyst in the United States is $89,296.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $108,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Ivr System Analyst jobs?

For Ivr System Analyst jobs, the most frequently searched job titles are:

Technical Business Analyst

Charlotte, NC • On-site

Avtech Solutions
IT Services • 51 - 200 employees
Learn more about Avtech Solutionsexternal

Other

Posted 14 days ago

Job description

Hello,

Hope you are doing great today...!
I am a Staffing Specialist at Avtech Solutions . I am reaching out to you on an exciting job opportunity with one of our direct clients.

Job Title: Technical Business Analyst

Location: Charlotte NC

Share Your Updated Resume to

Technical Business Analyst - Telecom & Conversational AI (Domain Knowledge mandatory)

Role Summary:
We are seeking a Technical Business Analyst with expertise in Telecom, IVR, and Conversational AI to bridge business requirements and technical solution delivery. The ideal candidate will work with stakeholders, architects, and engineering teams to define, document, and deliver customer experience solutions leveraging Google Dialogflow CX, Genesys Cloud CX, and telecom platforms.

Key Responsibilities:

  • Gather and document business requirements across customer service, retention, billing, provisioning, and telecom operations.
  • Translate requirements into functional specifications, user stories, process flows, and acceptance criteria.
  • Analyze and document IVR call flows, routing logic, and conversational AI journeys using Dialogflow CX.
  • Define integration requirements across CRM, billing, OSS/BSS, Genesys Cloud CX, and other enterprise systems.
  • Perform data analysis to identify process improvements, automation opportunities, and customer experience enhancements.
  • Support UAT activities, test case creation, defect management, and requirements traceability.
  • Collaborate with business stakeholders, conversational designers, and engineering teams to ensure successful solution delivery.

Required Qualifications:

  • 10+ years of experience as a Business Analyst or Technical BA within Telecom, Contact Center, or Customer Experience domains.
  • Hands-on experience with IVR systems, call flows, routing logic, and customer service processes.
  • Experience with Google Dialogflow (CX/ES), Conversational AI, or virtual agent platforms.
  • Knowledge of Genesys Cloud CX and telecom OSS/BSS ecosystems.
  • Strong skills in requirements gathering, process mapping, SQL, data analysis, and system integrations.
  • Excellent stakeholder communication, documentation, and problem-solving skills.

Preferred Qualifications:

  • Experience in customer retention, churn management, or telecom customer care.
  • Exposure to legacy IVR modernization and AI-driven customer experience initiatives.
  • CBAP certification and/or Google Dialogflow CX certification.

Experience with JIRA, Zephyr, TestRail, Power BI, or Tableau

Apply