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Ivr System Administrator Jobs (NOW HIRING)

STI

Epic Client System Administrator (ECSA)

Epic Client System Administrator Location: REMOTE Mostly Remote, may be required to come onsite for ... IVR, BCA and BCAWEB. (essential) Monitors Systempulse and responds to alerts to ensure a highly ...

Trustbridge

Telecom Administrator

Sarasota, FL · On-site

$100 - $125/hr

The Telecom Administrator designs and maintains complex IVR systems and call routing structures. This includes building multi-level menus, configuring routing rules, and implementing time-based ...

Empath Health

Telecom Administrator

Sarasota, FL · On-site

The Telecom Administrator designs and maintains complex IVR systems and call routing structures. This includes building multi-level menus, configuring routing rules, and implementing time-based ...

Empath Health

Telecom Administrator

Sarasota, FL · On-site

$100 - $125/hr

The Telecom Administrator designs and maintains complex IVR systems and call routing structures. This includes building multi-level menus, configuring routing rules, and implementing time-based ...

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Ivr System Administrator information

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How much do ivr system administrator jobs pay per year?

As of Sep 9, 2026, the average yearly pay for ivr system administrator in the United States is $88,927.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $104,000.00 per year, depending on experience, location, and employer.

What is an IVR system administrator?

An IVR (Interactive Voice Response) System Administrator is responsible for managing, configuring, and maintaining IVR systems, which are automated telephony systems that interact with callers, gather information, and route calls to appropriate recipients. They ensure the IVR platform operates efficiently, handle troubleshooting, perform software updates, and may also customize call flows based on business requirements. IVR System Administrators work closely with IT, telecom teams, and business stakeholders to deliver a seamless caller experience and uphold system security and reliability.

What are some common challenges faced by an IVR system administrator when implementing updates or new features?

IVR System Administrators often encounter challenges related to ensuring minimal service disruption when rolling out updates or new features. Coordinating with cross-functional teams—such as network engineers, developers, and customer service managers—is essential to test and validate changes in a staging environment before going live. Additionally, maintaining compatibility with existing telephony infrastructure and integrating with CRM or other backend systems can be complex. Proactive monitoring and thorough documentation help mitigate risks and support smooth transitions.

What are the key skills and qualifications needed to thrive as an IVR system administrator, and why are they important?

To thrive as an IVR System Administrator, you need expertise in telephony systems, voice response technologies, and a solid understanding of networking, often supported by a degree in IT or related certifications. Familiarity with IVR platforms (such as Avaya, Cisco, or Genesys), scripting languages, and system monitoring tools is typically required. Strong problem-solving abilities, attention to detail, and effective communication skills help ensure smooth system operations and collaboration with cross-functional teams. These skills are crucial for maintaining reliable automated phone services that support business operations and enhance customer experiences.

What are popular job titles related to Ivr System Administrator jobs?

For Ivr System Administrator jobs, the most frequently searched job titles are:

Epic Client System Administrator (ECSA)

Remote

STI
See more jobs at STIexternal

Full-time

Re-posted 11 days ago

Job description

Job Title: Epic Client System Administrator
Location: REMOTE
Mostly Remote, may be required to come onsite for Go Live in September.
Duration: 10+ months
Epic Client System Administrator
Installs, configures and deploys via Kuiper the following systems: MyChart, MyChartMobile, CareLink, CareEveryWhere, HyperspaceWeb, EPS, BLOB, Interconnect, WelcomeWeb, IVR, BCA and BCAWEB. (essential)
Monitors Systempulse and responds to alerts to ensure a highly available, stable and secure environment. (essential)
Responsible for Client Systems owned record builds to include EPR's and LWS's, as well printer queue creation. (essential)
Participates in off hours SU deployments and version upgrades as required. (essential)

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