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Ivr System Administrator Jobs (NOW HIRING)

STI

Epic Client System Administrator (ECSA)

Epic Client System Administrator Location: REMOTE Mostly Remote, may be required to come onsite for ... IVR, BCA and BCAWEB. (essential) Monitors Systempulse and responds to alerts to ensure a highly ...

Varite

USA_System Administrator

Phoenix, AZ

$50 - $51.47/hr

IVR and call flow design (Architect) ACD routing and queue management Telephony (SIP, VoIP ... integrations (APIs, CRM systems) Understanding of contact center operations " Hands-on ...

Kentro

Senior IVR Analyst

Catonsville, MD

$145K - $155K/yr

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and ... System Design & Technical Leadership: * CCaaS Architecture: Serve as the technical SME for modern ...

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How much do ivr system administrator jobs pay per year?

As of Jun 10, 2026, the average yearly pay for ivr system administrator in the United States is $88,927.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $104,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IVR System Administrator, and why are they important?

To thrive as an IVR System Administrator, you need expertise in telephony systems, voice response technologies, and a solid understanding of networking, often supported by a degree in IT or related certifications. Familiarity with IVR platforms (such as Avaya, Cisco, or Genesys), scripting languages, and system monitoring tools is typically required. Strong problem-solving abilities, attention to detail, and effective communication skills help ensure smooth system operations and collaboration with cross-functional teams. These skills are crucial for maintaining reliable automated phone services that support business operations and enhance customer experiences.

What is an IVR System Administrator?

An IVR (Interactive Voice Response) System Administrator is responsible for managing, configuring, and maintaining IVR systems, which are automated telephony systems that interact with callers, gather information, and route calls to appropriate recipients. They ensure the IVR platform operates efficiently, handle troubleshooting, perform software updates, and may also customize call flows based on business requirements. IVR System Administrators work closely with IT, telecom teams, and business stakeholders to deliver a seamless caller experience and uphold system security and reliability.

What are some common challenges faced by IVR System Administrators when implementing updates or new features?

IVR System Administrators often encounter challenges related to ensuring minimal service disruption when rolling out updates or new features. Coordinating with cross-functional teams—such as network engineers, developers, and customer service managers—is essential to test and validate changes in a staging environment before going live. Additionally, maintaining compatibility with existing telephony infrastructure and integrating with CRM or other backend systems can be complex. Proactive monitoring and thorough documentation help mitigate risks and support smooth transitions.

System Administrator

Purple Drive Technologies

Irving, TX • On-site

Full-time

Posted 6 days ago

Job description

Overview:
Job Title: System Administrator
Location: Irving, TX
Job Summary:
We are looking for a System Administrator with hands-on experience in Five9 and Genesys PureCloud (Genesys Cloud CX) platforms. The role involves managing, configuring, and supporting contact center systems to ensure smooth operations and high availability.
Key Responsibilities:
  • Administer, configure, and maintain Five9 and Genesys PureCloud platforms.
  • Manage user accounts, profiles, queues, and routing rules.
  • Monitor system performance and troubleshoot issues related to telephony, IVR, and call flows.
  • Coordinate with vendors and internal teams to resolve technical problems.
  • Implement system updates, patches, and integrations as needed.
  • Prepare documentation and provide user support/training when required.
  • Ensure compliance with security and operational standards.

Required Skills & Experience:
  • Hands-on experience with Five9 and Genesys PureCloud administration.
  • Strong understanding of contact center technologies (IVR, ACD, call routing, reporting).
  • Basic knowledge of networking, VoIP, and SIP protocols.
  • Experience in troubleshooting and resolving technical issues.
  • Good communication and problem-solving skills.

Preferred Qualifications:
  • Prior experience in a call center or telecom support environment.
  • Knowledge of integrations with CRM or third-party tools.

Apply