ZipRecruiter

Log In

1

Ivr System Administrator Jobs (NOW HIRING)

Kentro

Senior IVR Analyst

Catonsville, MD · On-site

$145K - $155K/yr

Overview Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and ... System Design & Technical Leadership: * CCaaS Architecture: Serve as the technical SME for modern ...

Kentro

Senior IVR Analyst

Catonsville, MD · On-site

$145K - $155K/yr

Overview Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and ... System Design & Technical Leadership: * CCaaS Architecture: Serve as the technical SME for modern ...

next page

Showing results 1-20

All JobsIvr System Administrator Jobs

Ivr System Administrator information

See salary details

$41K

$88.9K

$137.5K

How much do ivr system administrator jobs pay per year?

As of Jun 17, 2026, the average yearly pay for ivr system administrator in the United States is $88,927.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $104,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IVR System Administrator, and why are they important?

To thrive as an IVR System Administrator, you need expertise in telephony systems, voice response technologies, and a solid understanding of networking, often supported by a degree in IT or related certifications. Familiarity with IVR platforms (such as Avaya, Cisco, or Genesys), scripting languages, and system monitoring tools is typically required. Strong problem-solving abilities, attention to detail, and effective communication skills help ensure smooth system operations and collaboration with cross-functional teams. These skills are crucial for maintaining reliable automated phone services that support business operations and enhance customer experiences.

What is an IVR System Administrator?

An IVR (Interactive Voice Response) System Administrator is responsible for managing, configuring, and maintaining IVR systems, which are automated telephony systems that interact with callers, gather information, and route calls to appropriate recipients. They ensure the IVR platform operates efficiently, handle troubleshooting, perform software updates, and may also customize call flows based on business requirements. IVR System Administrators work closely with IT, telecom teams, and business stakeholders to deliver a seamless caller experience and uphold system security and reliability.

What are some common challenges faced by IVR System Administrators when implementing updates or new features?

IVR System Administrators often encounter challenges related to ensuring minimal service disruption when rolling out updates or new features. Coordinating with cross-functional teams—such as network engineers, developers, and customer service managers—is essential to test and validate changes in a staging environment before going live. Additionally, maintaining compatibility with existing telephony infrastructure and integrating with CRM or other backend systems can be complex. Proactive monitoring and thorough documentation help mitigate risks and support smooth transitions.

Network Infrastructure Support and Maintenance

Management Applications, Inc.

Chambersburg, PA

Full-time

Posted 21 days ago

Job description

Network Infrastructure Support and Maintenance Management Applications, Inc., a leading provider of Network Management, Design and Implementation is seeking individuals for contract positions for the PA Department of Human Services. Please submit a resume and salary requirements to be considered. Job Responsibilities and Experience Requirements (not all inclusive): Server, Network and IVR Support (Support, Maintenance, Disaster Recovery, Backup) Monitor Network Status and Resolve Issues Server Management, Upgrade and Expansion Server Security Management and Support of Network Software (Upgrades, Patches) Management and Support for LAN interfaces to local county data processing networks Management and Support of Voice Gateways (IVR System, Inbound/Outbound Calls) Management and Support of Cisco Call Managers and IVR Platform Management and Support of Content Delivery Network End User and Desktop Support (Help Desk Level 1-3) Manage User Accounts Network Implementation, Installation, Relocation (Including Remote Sites) Desktop/PC/Workstation Support Email/Exchange Support (4000 mailboxes) Management of Citrix Connectivity Print Support and Management Security/VPN/Firewall Asset Tracking Project Management Knowledge Transfer Possible Positions: 1

Local Team Lead: Minimum of (5) years of experience in managing the day-to-day operations and support of a client infrastructure network of similar size and scope as the PACSES Client Infrastructure Network. Minimum of CCENT (Cisco Certified Entry Networking Technician) Certification, or higher). Information Technology Infrastructure Library (ITIL) v3 certification (Foundation level or higher).

2. Server Support Personnel: Minimum of (5) years of experience installing, configuring and troubleshooting Windows platform server. At least one (1) of the following certifications: MCSE Certification for Windows Server 2008, MCSE Certification for Windows Server 2012.

3. LAN/WAN Support Personnel: Minimum of five (5) years of hands-on experience in network design, the installation and configuration of fiber and cat 6 wiring, routers, and layer three switches. Minimum of three (3) years of hands-on experience in web based ACNS version 5.1 or higher

Content Engines, Content Delivery Manager and Content Router. Experience utilizing CISCO monitoring tools and products CCENT (Cisco Certified Entry Networking Technician) Certification, or Higher. Across the LAN/WAN support team, the following certifications must be held by any one (1) or combination of staff members of the LAN/WAN Support team: CCNP (Cisco Certified Network Professional), CCVP (Cisco Certified Voice Professional), CCSP (Cisco Certified Security Professional), or CompTIA Security (+) Accreditation.

4. Internet, Email and Firewall Support Personnel: Minimum of five (5) years of experience in implementing router-to-router VPN encryption and Internet security solutions including PIX. Minimum of five (5) years of experience in configuring and tuning web servers for large, diverse groups of users.

This minimum experience requirement must be met within a seven (7) year period immediately preceding the RFP release date. Minimum of five (5) years of experience in deploying and administering Microsoft Exchange servers. Experience in implementing "thin client" technology is preferred.

CCA (Citrix Certified Administrator) or CCAA (Citrix Certified Advanced Administrator) certification. 5. Help desk and desktop support staff: Minimum of three (3) years of experience in workstation and desktop configuration, and setup and basic LAN implementations.

Must have current experience with MS Windows 7 and develop knowledge of future MS Windows releases (e.g. Windows 10). Hands-on experience in using automated service desk tools (experience in using ServiceNow is preferred)

Job Application Instructions: To be considered for these positions please submit a resume (2 page max) as well as minimum salary requirements. Please prominently feature the skills described above within the resume you submit. YOU MUST SUBMIT YOUR MINIMUM SALARY REQUIREMENTS.

RESUMES WITHOUT MINIMUM SALARY REQUIREMENTS WILL NOT BE CONSIDERED. Compensation: Compensation will be commensurate with experience.

Apply