The NICE Platform Administrator will design and implement systems to provide optimal support ... NICE Platform Administrator Responsibilities: - Continuous improvement of IVR scripting in ...
The NICE Platform Administrator will design and implement systems to provide optimal support ... NICE Platform Administrator Responsibilities: - Continuous improvement of IVR scripting in ...
Mentor: Support and guide UC Administrators in troubleshooting and configuration best practices ... IVR Design: Demonstrated experience designing IVR systems and complex routing logic. * Technical ...
Mentor: Support and guide UC Administrators in troubleshooting and configuration best practices ... IVR Design: Demonstrated experience designing IVR systems and complex routing logic. * Technical ...
... System Administrator Mostly Remote, may be required to come onsite for Go Live in September ... IVR, BCA and BCAWEB. (essential) Monitors Systempulse and responds to alerts to ensure a highly ...
... System Administrator Mostly Remote, may be required to come onsite for Go Live in September ... IVR, BCA and BCAWEB. (essential) Monitors Systempulse and responds to alerts to ensure a highly ...
Position: Systems Administrator with FICO Debt Management Exp Location: Baltimore, MD 21201 ... Experience integrating FICO Debt Manager with multiple peripheral systems including IVR, IPD, debt ...
Position: Systems Administrator with FICO Debt Management Exp Location: Baltimore, MD 21201 ... Experience integrating FICO Debt Manager with multiple peripheral systems including IVR, IPD, debt ...
... IVR, telephony configuration, queue and skill setup, platform changes, and long-term system ... Serve as the primary internal administrator and owner of the company's contact center platform
... IVR, telephony configuration, queue and skill setup, platform changes, and long-term system ... Serve as the primary internal administrator and owner of the company's contact center platform
PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to ... Web applications for IVR and call center software * Integrations to stateful IVR applications
PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to ... Web applications for IVR and call center software * Integrations to stateful IVR applications
... IVR menus, call flows, routing logic, and telephony rules aligned to business needs • Manage ... system governance • Maintain system documentation, change logs, platform standards, and ...
... IVR menus, call flows, routing logic, and telephony rules aligned to business needs • Manage ... system governance • Maintain system documentation, change logs, platform standards, and ...
Build the Future with Us - EquipmentShare is Hiring a Telecommunications Administrator At ... Experience in Call Center administration, IVR systems, Enterprise Telecommunications Infrastructure ...
Build the Future with Us - EquipmentShare is Hiring a Telecommunications Administrator At ... Experience in Call Center administration, IVR systems, Enterprise Telecommunications Infrastructure ...
Build the Future with Us - EquipmentShare is Hiring a Telecommunications Administrator At ... Experience in Call Center administration, IVR systems, Enterprise Telecommunications Infrastructure ...
Build the Future with Us - EquipmentShare is Hiring a Telecommunications Administrator At ... Experience in Call Center administration, IVR systems, Enterprise Telecommunications Infrastructure ...
Syntricate Technologies is seeking a Data Analyst for their Genesys Telephony System. The role ... Responsibilities : • Genesys Cloud design and Administrator, Knowledge of Genesys Architect, IVR ...
Syntricate Technologies is seeking a Data Analyst for their Genesys Telephony System. The role ... Responsibilities : • Genesys Cloud design and Administrator, Knowledge of Genesys Architect, IVR ...
Systems Administrator, Operational Tech
Ramsey, MN · On-site
$101K - $132K/yr
... IVR and AMI. Working closely with Operations, Engineering, and Technology teams, this position ... Monitor system health, conduct log analysis, and support recovery activities * Perform patch ...
Systems Administrator, Operational Tech
Ramsey, MN · On-site
$101K - $132K/yr
... IVR and AMI. Working closely with Operations, Engineering, and Technology teams, this position ... Monitor system health, conduct log analysis, and support recovery activities * Perform patch ...
Systems Administrator, Operational Tech
Ramsey, MN · On-site
$101K - $132K/yr
... IVR and AMI. Working closely with Operations, Engineering, and Technology teams, this position ... Monitor system health, conduct log analysis, and support recovery activities * Perform patch ...
Systems Administrator, Operational Tech
Ramsey, MN · On-site
$101K - $132K/yr
... IVR and AMI. Working closely with Operations, Engineering, and Technology teams, this position ... Monitor system health, conduct log analysis, and support recovery activities * Perform patch ...
Portal Administrator
Washington, DC · On-site
... IVR redirection, from field offices, from forwarded emails, and/or possibly through online chat ... The ticket will contain information on the caller, the type of problem, the system or systems ...
Portal Administrator
Washington, DC · On-site
... IVR redirection, from field offices, from forwarded emails, and/or possibly through online chat ... The ticket will contain information on the caller, the type of problem, the system or systems ...
Five9 Administrator
Mendota Heights, MN · On-site
IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations ... Monitor system performance (network traffic, capacity, security) and recommend optimizations.
Five9 Administrator
Mendota Heights, MN · On-site
IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations ... Monitor system performance (network traffic, capacity, security) and recommend optimizations.
IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations ... Monitor system performance (network traffic, capacity, security) and recommend optimizations.
IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations ... Monitor system performance (network traffic, capacity, security) and recommend optimizations.
Five9 Administrator
Seattle, WA · On-site
IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations ... Monitor system performance (network traffic, capacity, security) and recommend optimizations.
Five9 Administrator
Seattle, WA · On-site
IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations ... Monitor system performance (network traffic, capacity, security) and recommend optimizations.
IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations ... Monitor system performance (network traffic, capacity, security) and recommend optimizations.
IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations ... Monitor system performance (network traffic, capacity, security) and recommend optimizations.
Five9 Administrator
El Segundo, CA · On-site
IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations ... Monitor system performance (network traffic, capacity, security) and recommend optimizations.
Five9 Administrator
El Segundo, CA · On-site
IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations ... Monitor system performance (network traffic, capacity, security) and recommend optimizations.
IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations ... Monitor system performance (network traffic, capacity, security) and recommend optimizations.
IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations ... Monitor system performance (network traffic, capacity, security) and recommend optimizations.
IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations ... Monitor system performance (network traffic, capacity, security) and recommend optimizations.
IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations ... Monitor system performance (network traffic, capacity, security) and recommend optimizations.
Ivr System Administrator information
See salary details
$41K - $49.8K
3% of jobs
$49.8K - $58.5K
6% of jobs
$58.5K - $67.3K
11% of jobs
$70K is the 25th percentile. Wages below this are outliers.
$67.3K - $76.1K
16% of jobs
The median wage is $84.2K / yr.
$76.1K - $84.9K
15% of jobs
$84.9K - $93.6K
14% of jobs
$101.2K is the 75th percentile. Wages above this are outliers.
$93.6K - $102.4K
12% of jobs
$102.4K - $111.2K
9% of jobs
$111.2K - $120K
6% of jobs
$120K - $128.7K
5% of jobs
$128.7K - $137.5K
3% of jobs
$41K
$88.9K
$137.5K
How much do ivr system administrator jobs pay per year?
As of Sep 9, 2026, the average yearly pay for ivr system administrator in the United States is $88,927.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $104,000.00 per year, depending on experience, location, and employer.
What is an IVR system administrator?
An IVR (Interactive Voice Response) System Administrator is responsible for managing, configuring, and maintaining IVR systems, which are automated telephony systems that interact with callers, gather information, and route calls to appropriate recipients. They ensure the IVR platform operates efficiently, handle troubleshooting, perform software updates, and may also customize call flows based on business requirements. IVR System Administrators work closely with IT, telecom teams, and business stakeholders to deliver a seamless caller experience and uphold system security and reliability.
What are some common challenges faced by an IVR system administrator when implementing updates or new features?
IVR System Administrators often encounter challenges related to ensuring minimal service disruption when rolling out updates or new features. Coordinating with cross-functional teams—such as network engineers, developers, and customer service managers—is essential to test and validate changes in a staging environment before going live. Additionally, maintaining compatibility with existing telephony infrastructure and integrating with CRM or other backend systems can be complex. Proactive monitoring and thorough documentation help mitigate risks and support smooth transitions.
What are the key skills and qualifications needed to thrive as an IVR system administrator, and why are they important?
To thrive as an IVR System Administrator, you need expertise in telephony systems, voice response technologies, and a solid understanding of networking, often supported by a degree in IT or related certifications. Familiarity with IVR platforms (such as Avaya, Cisco, or Genesys), scripting languages, and system monitoring tools is typically required. Strong problem-solving abilities, attention to detail, and effective communication skills help ensure smooth system operations and collaboration with cross-functional teams. These skills are crucial for maintaining reliable automated phone services that support business operations and enhance customer experiences.
What are popular job titles related to Ivr System Administrator jobs?
For Ivr System Administrator jobs, the most frequently searched job titles are:
NICE Platform Administrator - Work From Home
Chicago, IL • On-site, Remote
Next Step Systems •
IT Services • 11 - 50 employees11 - 50 employees
Full-time
Medical, Retirement, PTO
Re-posted 5 days ago
Job description
NICE Platform Administrator - Work From Home
We are seeking a NICE Platform Administrator to maintain and improve our NICE inContact platform and connections with external systems. This role combines strong technical expertise with a deep understanding of the law firm's business processes and goals and involves day-to-day collaboration with cross-functional teams and stakeholders. The NICE Platform Administrator will design and implement systems to provide optimal support experiences for clients and efficient workload management for our client support teams. This position is 100% Remote.
NICE Platform Administrator Responsibilities:
- Continuous improvement of IVR scripting in collaboration with operations team leadership.
- Developing and maintaining custom integrations to backend systems such as web services, databases, and reporting infrastructures.
- NICE inContact platform administration: users, skills, points of contact, dispositions, etc.
- Using subject matter expertise on contact center technologies to help design and develop novel workflows and other custom business solutions.
- Implementing and monitoring event alerting and error handling to ensure maximum platform uptime and speedy issue resolution.
- Collaborating with contact center managers, data analysts, attorneys, and technical staff during all phases of project implementation, including requirements, design, development, testing, and production.
- Maintaining documentation to ensure successful long-term platform administration.
- Providing guidance for business decisions on issues such as performance, scalability, reliability, and security.
- Interfacing with management, technical team peers, contact center operations stakeholders, and external vendors.
- Communicating with internal stakeholders with clarity, patience, and focus.
- Planning and executing projects on time, within budget, and with high quality.
- Investigating complex problems and developing resolutions independently.
- Escalating issues that require executive attention.
- Ability to perform with a strong sense of urgency in a fast-paced, demanding environment.
- Other duties as assigned.
NICE Platform Administrator Qualifications:
- Bachelor or Master of Science in Computer Science or Software Engineering.
- 5+ years of experience with NICE inContact products.
- 5+ years of experience with contact center services administration and IVR scripting.
- Expertise in NICE inContact, including experience with UserHub administration and inContact Studio coding.
- Experience with Quality Management, Personal Connection and Workforce Management (WFM) preferred.
- Programming experience in Python, Java, JavaScript/Node, or another common language.
- Experience using open APIs.
- Advanced Microsoft Office skills including expert MS Excel ability.
- Any NICE inContact CXOne certifications: NICE CXOne CIP Core Plus, CIP QM, CIP PC.
- Understanding of software development methodologies and best practices.
- Excellent problem solving and analytical skills with the ability to translate complex business requirements into technical solutions.
- Excellent verbal, written, and interpersonal communication skills, to both technical and non-technical audiences.
- Ability to multi-task and to work independently or as part of a team. Self-directed learner.
- Excellent relationship management, negotiation, and conflict resolution skills.
- Excellent organizational and project governance skills.
- Impeccable attention to detail.
- Excellent customer service skills.
- Must be able to read, write, and speak fluent English.
- This job requires remaining in a stationary position, often standing or sitting for prolonged periods.
- Must be able to lift up to 15 pounds.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Chicago IL Jobs, NICE Platform Administrator, NICE inContact Products, Python, Java, JavaScript, Node, APIs, MS Office, MS Excel, IVR Scripting, Contact Center Services Administration, UserHub Administration, InContact Studio Coding, Quality Management, Workforce Management, Work From Home, Remote, Chicago Recruiters, Information Technology Jobs, IT Jobs, Chicago Recruiting
Looking to hire for similar positions in Chicago, IL or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire NICE Platform Administrators for jobs in Chicago, Illinois and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
Atlanta Georgia IT Recruiters, Austin TX IT Recruiters, Baltimore Executive Staffing, Boston IT Recruiters, Charlotte IT Recruiters, Chicago Recruiting Agency, Cincinnati Executive Search Firms, Cleveland Executive Tech Recruiting, Columbus Technical Recruiters, Dallas Recruiters for IT, Denver Technology Headhunters, Detroit IT Headhunters, Fort Lauderdale Information Technology Recruiters, Houston IT Recruiters, Indianapolis IT Recruiters, Jacksonville IT Recruiters, Kansas City IT Recruiters, Los Angeles IT Recruiters, Miami IT Recruiters, Minneapolis IT Recruiters, Nashville IT Recruiters, New Jersey Tech Recruiters, New York IT Recruiters, Phoenix IT Recruiters, Raleigh IT Recruiters, Salt Lake City IT Recruitment, San Antonio Information Technology Recruiters, San Diego Executive Staffing, San Francisco Executive Search Firms, San Jose Executive Tech Recruiting, Seattle Technical Recruiters, Silicon Valley Tech Recruiters, St. Louis Technology Headhunters, Tampa Technology Headhunters, Washington DC IT Recruiters
Home"NICE Platform Administrator - Work From Home
We are seeking a NICE Platform Administrator to maintain and improve our NICE inContact platform and connections with external systems. This role combines strong technical expertise with a deep understanding of the law firm's business processes and goals and involves day-to-day collaboration with cross-functional teams and stakeholders. The NICE Platform Administrator will design and implement systems to provide optimal support experiences for clients and efficient workload management for our client support teams. This position is 100% Remote.
NICE Platform Administrator Responsibilities:
- Continuous improvement of IVR scripting in collaboration with operations team leadership.
- Developing and maintaining custom integrations to backend systems such as web services, databases, and reporting infrastructures.
- NICE inContact platform administration: users, skills, points of contact, dispositions, etc.
- Using subject matter expertise on contact center technologies to help design and develop novel workflows and other custom business solutions.
- Implementing and monitoring event alerting and error handling to ensure maximum platform uptime and speedy issue resolution.
- Collaborating with contact center managers, data analysts, attorneys, and technical staff during all phases of project implementation, including requirements, design, development, testing, and production.
- Maintaining documentation to ensure successful long-term platform administration.
- Providing guidance for business decisions on issues such as performance, scalability, reliability, and security.
- Interfacing with management, technical team peers, contact center operations stakeholders, and external vendors.
- Communicating with internal stakeholders with clarity, patience, and focus.
- Planning and executing projects on time, within budget, and with high quality.
- Investigating complex problems and developing resolutions independently.
- Escalating issues that require executive attention.
- Ability to perform with a strong sense of urgency in a fast-paced, demanding environment.
- Other duties as assigned.
NICE Platform Administrator Qualifications:
- Bachelor or Master of Science in Computer Science or Software Engineering.
- 5+ years of experience with NICE inContact products.
- 5+ years of experience with contact center services administration and IVR scripting.
- Expertise in NICE inContact, including experience with UserHub administration and inContact Studio coding.
- Experience with Quality Management, Personal Connection and Workforce Management (WFM) preferred.
- Programming experience in Python, Java, JavaScript/Node, or another common language.
- Experience using open APIs.
- Advanced Microsoft Office skills including expert MS Excel ability.
- Any NICE inContact CXOne certifications: NICE CXOne CIP Core Plus, CIP QM, CIP PC.
- Understanding of software development methodologies and best practices.
- Excellent problem solving and analytical skills with the ability to translate complex business requirements into technical solutions.
- Excellent verbal, written, and interpersonal communication skills, to both technical and non-technical audiences.
- Ability to multi-task and to work independently or as part of a team. Self-directed learner.
- Excellent relationship management, negotiation, and conflict resolution skills.
- Excellent organizational and project governance skills.
- Impeccable attention to detail.
- Excellent customer service skills.
- Must be able to read, write, and speak fluent English.
- This job requires remaining in a stationary position, often standing or sitting for prolonged periods.
- Must be able to lift up to 15 pounds.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Chicago IL Jobs, NICE Platform Administrator, NICE inContact Products, Python, Java, JavaScript, Node, APIs, MS Office, MS Excel, IVR Scripting, Contact Center Services Administration, UserHub Administration, InContact Studio Coding, Quality Management, Workforce Management, Work From Home, Remote, Chicago Recruiters, Information Technology Jobs, IT Jobs, Chicago Recruiting
Looking to hire for similar positions in Chicago, IL or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire NICE Platform Administrators for jobs in Chicago, Illinois and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
Atlanta Georgia IT Recruiters, Austin TX IT Recruiters, Baltimore Executive Staffing, Boston IT Recruiters, Charlotte IT Recruiters, Chicago Recruiting Agency, Cincinnati Executive Search Firms, Cleveland Executive Tech Recruiting, Columbus Technical Recruiters, Dallas Recruiters for IT, Denver Technology Headhunters, Detroit IT Headhunters, Fort Lauderdale Information Technology Recruiters, Houston IT Recruiters, Indianapolis IT Recruiters, Jacksonville IT Recruiters, Kansas City IT Recruiters, Los Angeles IT Recruiters, Miami IT Recruiters, Minneapolis IT Recruiters, Nashville IT Recruiters, New Jersey Tech Recruiters, New York IT Recruiters, Phoenix IT Recruiters, Raleigh IT Recruiters, Salt Lake City IT Recruitment, San Antonio Information Technology Recruiters, San Diego Executive Staffing, San Francisco Executive Search Firms, San Jose Executive Tech Recruiting, Seattle Technical Recruiters, Silicon Valley Tech Recruiters, St. Louis Technology Headhunters, Tampa Technology Headhunters, Washington DC IT Recruiters
Home"NICE Platform Administrator - Work From Home
About Next Step Systems
Sourced by ZipRecruiter
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Naperville, IL, US
Year founded
1995