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Ivr Support Jobs (NOW HIRING)

TecTammina

IVR Developer

Tampa, FL · On-site

Company Description Tech Tammina LLC IVR application development and support - both for project deliverables and in production environment. Required to work some after-hours and weekends as needed.

TecTammina

IVR Developer

Dallas, TX · On-site

Company Description Tech Tammina LLC IVR application development and support - both for project deliverables and in production environment. Required to work some after-hours and weekends as needed.

TecTammina

IVR Developer

Newark, DE · On-site

Company Description Tech Tammina LLC IVR application development and support - both for project deliverables and in production environment. Required to work some after-hours and weekends as needed.

Navtech, Inc.

IVR Developer

Tampa, FL · On-site

I have an opportunity for a "Sr IVR Developer" - (Remote till March 2022). and I am looking for a ... Support existing architecture and code * Documents call flows and design as needed Work with other ...

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Ivr Support information

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How much do ivr support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for ivr support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is IVR support?

IVR support refers to assisting with Interactive Voice Response (IVR) systems, which are automated telephony systems that interact with callers, gather information, and route calls to the appropriate recipient. IVR support specialists help design, troubleshoot, and maintain these systems to ensure efficient call handling and improve customer experience. They may also assist users and organizations in configuring IVR menus, integrating them with databases or CRMs, and resolving technical issues.

What are the key skills and qualifications needed to thrive as an IVR Support specialist?

To thrive as an IVR Support specialist, you need a solid understanding of telephony systems, troubleshooting skills, and typically experience with call center technologies or a related technical field. Familiarity with IVR platforms (such as Genesys, Avaya, or Cisco), scripting languages, and ticketing systems is often required. Strong problem-solving abilities, communication skills, and patience help you effectively assist users and resolve technical issues. These competencies ensure seamless caller experiences, quick issue resolution, and efficient maintenance of critical communication infrastructure.

What are some common challenges faced by IVR Support professionals and how can they be addressed?

IVR Support specialists often encounter challenges such as troubleshooting complex call flow issues, managing high call volumes, and ensuring seamless integration with other customer service platforms. Addressing these challenges requires strong problem-solving skills, clear communication with both technical teams and end-users, and a proactive approach to monitoring system performance. Regular training on new IVR technologies and close collaboration with software developers and QA teams also play key roles in quickly identifying and resolving issues, ultimately enhancing the user experience.

What is the difference between Ivr Support vs Call Center Agent?

AspectIvr SupportCall Center Agent
Primary RoleMaintains and troubleshoots Interactive Voice Response systemsHandles inbound/outbound customer calls and provides assistance
Required SkillsTechnical knowledge of telephony systems, troubleshooting, basic scriptingCustomer service, communication skills, problem-solving
Work EnvironmentIT departments, technical support teamsCustomer service centers, call centers
CertificationsTelecommunications or IT certifications often preferredCustomer service or communication certifications optional

While both roles involve communication technology, Ivr Support focuses on maintaining and troubleshooting voice response systems, requiring technical skills. Call Center Agents primarily handle customer interactions, emphasizing communication and customer service skills. Understanding these differences helps job seekers identify the right role based on their skills and interests.

What cities are hiring for Ivr Support jobs?

Cities with the most Ivr Support job openings:

What are popular job titles related to Ivr Support jobs?

For Ivr Support jobs, the most frequently searched job titles are:

Infographic showing various Ivr Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Network Infrastructure Support and Maintenance

Carlisle, PA

Management Applications, Inc.
IT Services • 1 - 10 employees
Learn more about Management Applications, Inc.external

Full-time

Re-posted 8 days ago

Job description

Network Infrastructure Support and Maintenance Management Applications, Inc., a leading provider of Network Management, Design and Implementation is seeking individuals for contract positions for the PA Department of Human Services. Please submit a resume and salary requirements to be considered. Job Responsibilities and Experience Requirements (not all inclusive): Server, Network and IVR Support (Support, Maintenance, Disaster Recovery, Backup) Monitor Network Status and Resolve Issues Server Management, Upgrade and Expansion Server Security Management and Support of Network Software (Upgrades, Patches) Management and Support for LAN interfaces to local county data processing networks Management and Support of Voice Gateways (IVR System, Inbound/Outbound Calls) Management and Support of Cisco Call Managers and IVR Platform Management and Support of Content Delivery Network End User and Desktop Support (Help Desk Level 1-3) Manage User Accounts Network Implementation, Installation, Relocation (Including Remote Sites) Desktop/PC/Workstation Support Email/Exchange Support (4000 mailboxes) Management of Citrix Connectivity Print Support and Management Security/VPN/Firewall Asset Tracking Project Management Knowledge Transfer Possible Positions: 1

Local Team Lead: Minimum of (5) years of experience in managing the day-to-day operations and support of a client infrastructure network of similar size and scope as the PACSES Client Infrastructure Network. Minimum of CCENT (Cisco Certified Entry Networking Technician) Certification, or higher). Information Technology Infrastructure Library (ITIL) v3 certification (Foundation level or higher).

2. Server Support Personnel: Minimum of (5) years of experience installing, configuring and troubleshooting Windows platform server. At least one (1) of the following certifications: MCSE Certification for Windows Server 2008, MCSE Certification for Windows Server 2012.

3. LAN/WAN Support Personnel: Minimum of five (5) years of hands-on experience in network design, the installation and configuration of fiber and cat 6 wiring, routers, and layer three switches. Minimum of three (3) years of hands-on experience in web based ACNS version 5.1 or higher

Content Engines, Content Delivery Manager and Content Router. Experience utilizing CISCO monitoring tools and products CCENT (Cisco Certified Entry Networking Technician) Certification, or Higher. Across the LAN/WAN support team, the following certifications must be held by any one (1) or combination of staff members of the LAN/WAN Support team: CCNP (Cisco Certified Network Professional), CCVP (Cisco Certified Voice Professional), CCSP (Cisco Certified Security Professional), or CompTIA Security (+) Accreditation.

4. Internet, Email and Firewall Support Personnel: Minimum of five (5) years of experience in implementing router-to-router VPN encryption and Internet security solutions including PIX. Minimum of five (5) years of experience in configuring and tuning web servers for large, diverse groups of users.

This minimum experience requirement must be met within a seven (7) year period immediately preceding the RFP release date. Minimum of five (5) years of experience in deploying and administering Microsoft Exchange servers. Experience in implementing "thin client" technology is preferred.

CCA (Citrix Certified Administrator) or CCAA (Citrix Certified Advanced Administrator) certification. 5. Help desk and desktop support staff: Minimum of three (3) years of experience in workstation and desktop configuration, and setup and basic LAN implementations.

Must have current experience with MS Windows 7 and develop knowledge of future MS Windows releases (e.g. Windows 10). Hands-on experience in using automated service desk tools (experience in using ServiceNow is preferred)

Job Application Instructions: To be considered for these positions please submit a resume (2 page max) as well as minimum salary requirements. Please prominently feature the skills described above within the resume you submit. YOU MUST SUBMIT YOUR MINIMUM SALARY REQUIREMENTS.

RESUMES WITHOUT MINIMUM SALARY REQUIREMENTS WILL NOT BE CONSIDERED. Compensation: Compensation will be commensurate with experience.

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