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Ivr Support Jobs (NOW HIRING)

InterSources Inc

IVR Automation Test Engineer

San Jose, CA · On-site

$54 - $71.25/hr

... • Supporting test setup, analyzing defect metrics data and attending defect calls with UAT ... testing using IVR technologies on any one of the tools Hammer/ Cyara/ Cyclone • Hands-on ...

Key2Source INC

Business Analyst (IVR)

Charlotte, NC · On-site

Business Analyst (IVR) Location: Charlotte, NC (5 days onsite) Duration: long term Role Overview ... • Support the testing and deployment of new features and enhancements. • Provide ongoing ...

Arete Technologies, Inc.

IVR Test Analyst

Lansing, MI · On-site

Description: IVR Test Analyst Years of Experience: 3 or more years of experience as a testing ... Performing all system test related activities in support of the business requirements for the ...

ClifyX

IVR Routing Project Manager

Dallas, TX · On-site

... support. • Organizes cross-functional discussions and activities to ensure successful development and implementation of all product enhancements/changes, ensuring work is completed on schedule and ...

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Ivr Support information

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How much do ivr support jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for ivr support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is IVR support?

IVR support refers to assisting with Interactive Voice Response (IVR) systems, which are automated telephony systems that interact with callers, gather information, and route calls to the appropriate recipient. IVR support specialists help design, troubleshoot, and maintain these systems to ensure efficient call handling and improve customer experience. They may also assist users and organizations in configuring IVR menus, integrating them with databases or CRMs, and resolving technical issues.

What are the key skills and qualifications needed to thrive as an IVR Support specialist?

To thrive as an IVR Support specialist, you need a solid understanding of telephony systems, troubleshooting skills, and typically experience with call center technologies or a related technical field. Familiarity with IVR platforms (such as Genesys, Avaya, or Cisco), scripting languages, and ticketing systems is often required. Strong problem-solving abilities, communication skills, and patience help you effectively assist users and resolve technical issues. These competencies ensure seamless caller experiences, quick issue resolution, and efficient maintenance of critical communication infrastructure.

What are some common challenges faced by IVR Support professionals and how can they be addressed?

IVR Support specialists often encounter challenges such as troubleshooting complex call flow issues, managing high call volumes, and ensuring seamless integration with other customer service platforms. Addressing these challenges requires strong problem-solving skills, clear communication with both technical teams and end-users, and a proactive approach to monitoring system performance. Regular training on new IVR technologies and close collaboration with software developers and QA teams also play key roles in quickly identifying and resolving issues, ultimately enhancing the user experience.

What is the difference between Ivr Support vs Call Center Agent?

AspectIvr SupportCall Center Agent
Primary RoleMaintains and troubleshoots Interactive Voice Response systemsHandles inbound/outbound customer calls and provides assistance
Required SkillsTechnical knowledge of telephony systems, troubleshooting, basic scriptingCustomer service, communication skills, problem-solving
Work EnvironmentIT departments, technical support teamsCustomer service centers, call centers
CertificationsTelecommunications or IT certifications often preferredCustomer service or communication certifications optional

While both roles involve communication technology, Ivr Support focuses on maintaining and troubleshooting voice response systems, requiring technical skills. Call Center Agents primarily handle customer interactions, emphasizing communication and customer service skills. Understanding these differences helps job seekers identify the right role based on their skills and interests.

What cities are hiring for Ivr Support jobs?

Cities with the most Ivr Support job openings:

What are popular job titles related to Ivr Support jobs?

For Ivr Support jobs, the most frequently searched job titles are:

Infographic showing various Ivr Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Telephony/IVR Developer

Saint Louis, MO • On-site, Remote

The Timberline Group
See more jobs at The Timberline Groupexternal

Full-time

Re-posted 5 days ago

Job description

6+ month with potential to Convert or Extend
Remote - Must reside in US
Qualifications/Skills Needed:
-The developer needs to be an experienced IVR developer with AWS Connect experience.
•The candidate should have experience building contact flows (both call and chat) in AWS Connect.
•The developer's primary responsibilities are to analyze, design, implement and test customized software applications.
•The developer will have a strong knowledge of software development and design and will have experience working to develop business-
critical applications for contact centers.
DUTIES
-Participate in the design, development and delivery of solutions on IVR solution
•Develop efficient and high-performance call flows
•Create unit tests to maximize code coverage and cover end to end business scenarios
•Support existing architecture and code
•Documents call flows and design as needed Work with other teams to understand scope and design efficient solution
•Collaborates within the Agile framework, fosters a team approach to software development and delivery
•Ensure all code developed follows DevOps practices
PREVIOUS JOB TITLES FOR THIS ROLE
-IVR Engineer
•Telecom Engineer
•Telecom integrations engineer
REQUIRED SKILLS
-Node.JS
-AWS Lambda and DynamoDB
-Terraform
PREFERRED SKILLS
-Genesys Dialer
-Amazon Connect
-AWS SQS, firehose and Event Bridge
Not eligible for Corp2Corp
Candidates must be legally authorized to work in the US without sponsorship.
The Timberline Group
Phone: 636-209-5537
PO Box 565, Sullivan, Mo 63080
www.timberlinegrp.com
resumes@timberlinegrp.com
"Delivering quality solutions through quality people"

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