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Ivr Tester Jobs in California (NOW HIRING)

Expert Technology Services

Telephony QA

Emeryville, CA · On-site

Video - Anticipated Start: 2-3 weeks - Must have a LinkedIn profile for submission - Key Responsibilities: - Test any IVR (Interactive Voice Response) platform - Strong focus on manual IVR testing ...

InterSources Inc

IVR Automation Test Engineer

San Jose, CA · On-site

$54 - $71.25/hr

... testing using IVR technologies on any one of the tools Hammer/ Cyara/ Cyclone • Hands-on experience testing Interactive Voice response system and tool knowledge to test IVR • Ensure the ...

Geico

Staff Engineer - IVR

Palo Alto, CA

$115K - $230K/yr

Our focus is on enhancing self-service rates across all communication channels, from voice (IVR) to ... testing, and monitoring. * Stay at the forefront of AI and distributed systems research, brining ...

GEICO

Staff Engineer - IVR

Palo Alto, CA · On-site

$115K - $230K/yr

Our focus is on enhancing self-service rates across all communication channels, from voice (IVR) to ... testing, and monitoring. * Stay at the forefront of AI and distributed systems research, brining ...

PTP

Testing Team Lead

Rancho Cordova, CA · On-site

Planning web and IVR test efforts to complete the customer experience * Developing and leading others to develop test plans (test cases and test scripts) * Identifying testing efforts required based ...

PTP

Testing Team Lead

Sacramento, CA · On-site

Responsibilities : • Effectively leading a small team of testers to meet project deadlines • Planning web and IVR test efforts to complete the customer experience • Developing and leading ...

Ferric

Staff Field Application Engineer

Santa Clara, CA · On-site

$140K - $180K/yr

IVR Technical Evangelism: Demonstrate Ferric's integrated voltage regulator products, develop ... mixed-signal IC testing. * Lab Skills: Proficiency with oscilloscopes, DMMs, SMUs, DC power ...

Ferric

Staff Field Application Engineer

Santa Clara, CA · On-site

$140 - $180/hr

IVR Technical Evangelism: Demonstrate Ferric's integrated voltage regulator products, develop ... mixed-signal IC testing. * Lab Skills: Proficiency with oscilloscopes, DMMs, SMUs, DC power ...

DirectedLINK LLC

Senior PPC Manager

Los Angeles, CA

$190K - $230K/yr

Create and execute testing roadmaps across copy, bidding, landing pages, and audience strategies ... Troubleshoot issues across Zapier, CallRail, chatbots, IVR routing, and CRM integrations. * Verify ...

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All JobsIvr Tester JobsIvr Tester Jobs in California

Ivr Tester information

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$10

$37

$61

How much do ivr tester jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for ivr tester in California is $37.86, according to ZipRecruiter salary data. Most workers in this role earn between $21.11 and $50.05 per hour, depending on experience, location, and employer.

What is an IVR tester?

IVR Testers are professionals who evaluate Interactive Voice Response (IVR) systems to ensure they function correctly and provide a smooth user experience. They design and execute test cases to check call flows, voice prompts, speech recognition, and system integrations. IVR Testers identify defects, document issues, and work with developers to resolve problems in the IVR systems. Their work is crucial for organizations that rely on automated phone systems to serve customers efficiently.

What does an IVR tester do?

As an IVR tester, your job is to evaluate a device that uses interactive voice response systems. In this role, you may evaluate the performance of the device after each command, test its ability to understand various forms of communication, and help determine whether or not the automation systems of the device meet the expected standards. IVR testers often perform repetitive and random tests, help customize software to the needs of specific industries, and evaluate peripheral systems like audio response units. Most IVR testers work for companies that create and sell IVR systems, rather than working for companies that use these systems.

What are the key skills and qualifications needed to thrive as an IVR tester, and why are they important?

To thrive as an IVR Tester, you need expertise in software testing methodologies, strong analytical skills, and familiarity with IVR systems, often supported by a degree in computer science or a related field. Experience with test automation tools, IVR platforms (like Genesys or Avaya), and scripting languages are commonly required, along with knowledge of QA processes. Strong attention to detail, problem-solving abilities, and effective communication skills help you identify issues and collaborate with development teams. These skills ensure robust and user-friendly IVR solutions, leading to improved customer experiences and system reliability.

What are some common challenges IVR testers face when validating complex call flows, and how can they effectively address these issues?

IVR Testers often encounter challenges such as unpredictable call routing, integration issues with backend systems, and difficulties in replicating real-world user scenarios. To address these, testers use detailed test cases, leverage automation tools for regression testing, and work closely with developers and business analysts to clarify requirements. Regular communication with the development team helps in quickly resolving defects, while maintaining thorough documentation ensures that all scenarios, including edge cases, are properly validated.

What is the difference between Ivr Tester vs Call Center Quality Analyst?

AspectIvr TesterCall Center Quality Analyst
Required CredentialsTechnical skills, testing certificationsQuality assurance, communication skills
Work EnvironmentTesting labs, development teamsCall centers, customer service settings
Industry UsageTelecom, software developmentCustomer service, BPO companies

While both roles focus on improving communication systems, an Ivr Tester primarily tests and ensures the functionality of interactive voice response systems, whereas a Call Center Quality Analyst evaluates overall call quality and customer interactions. The roles overlap in industry and some technical skills but differ in daily tasks and focus areas.

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Ivr Tester jobs near you
Infographic showing various Ivr Tester job openings in California as of August 2026, with employment types broken down into 67% Full Time, 26% Part Time, 6% Contract, and 1% Nights. Highlights an 44% Physical, 1% Hybrid, and 55% Remote job distribution, with an average salary of $78,746 per year, or $37.9 per hour.

IVR Developer

Artech Information System LLC

Sunnyvale, CA • On-site

Contractor

Re-posted 8 days ago

Job description

Company Description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

As the IVR Developer you will work closely with Contact Center telephony (the communication and collaboration system used to manage inbound queries/outbound calls) to design, code, test, implement and support application software.

Qualifications

    IVR development and configurations using Orchestration Designer
    Avaya Experience Portal configurations
    Java and SQL programming
    IVR Unit testing
    Unix Scripting
    Tomcat Administration

Additional Information

All your information will be kept confidential according to EEO guidelines.

Artech logo

About Artech

Sourced by ZipRecruiter

Artech is a leading IT staffing and consulting company based in Morristown, NJ, US. Since its foundation in 1992, Artech has mastered in complementing human expertise with technology and business acumen to produce world-class staffing solutions. The company caters to diverse industry sectors, including financial services, healthcare, telecommunication, energy and utilities, supply chain, and retail. It provides IT consulting, project management, professional and staff augmentation, and managed staffing services. Artech's mission is to provide exceptional IT staffing services to its clients by comprehending their business needs and then crafting a customized staffing strategy. Its notable achievement includes being recognized as one of the largest IT staffing companies in the U.S, according to Staffing Industry Analysts (SIA).

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Morristown, NJ, US

Year founded

1992

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