ZipRecruiter

Log In

1

Ivr Tester Jobs in Virginia (NOW HIRING)

rockITdata

Integration Tester

Arlington, VA · On-site +1

Validate Amazon Lex bot intents, slot types, and fulfillment workflows for IVR Call Taking virtual ... Experience testing serverless AWS applications including Lambda, API Gateway, Kinesis, S3, DynamoDB ...

SteerBridge

Customer Support Lead

Vienna, VA

$100K - $115K/yr

Develop and optimize IVR call flows and customer self-service experiences. * Support implementation of new technologies and operational enhancements. * Conduct User Acceptance Testing (UAT) for new ...

SteerBridge

Customer Support Lead

Vienna, VA · On-site

$100K - $115K/yr

Develop and optimize IVR call flows and customer self-service experiences. * Support implementation of new technologies and operational enhancements. * Conduct User Acceptance Testing (UAT) for new ...

SteerBridge

Customer Support Lead

Vienna, VA · On-site

$100K - $115K/yr

Develop and optimize IVR call flows and customer self-service experiences. * Support implementation of new technologies and operational enhancements. * Conduct User Acceptance Testing (UAT) for new ...

SteerBridge

Customer Support Lead

Vienna, VA · On-site

$100K - $115K/yr

Develop and optimize IVR call flows and customer self-service experiences. * Support implementation of new technologies and operational enhancements. * Conduct User Acceptance Testing (UAT) for new ...

next page

Showing results 1-20

All JobsIvr Tester JobsIvr Tester Jobs in Virginia

Ivr Tester information

What does an IVR tester do?

As an IVR tester, your job is to evaluate a device that uses interactive voice response systems. In this role, you may evaluate the performance of the device after each command, test its ability to understand various forms of communication, and help determine whether or not the automation systems of the device meet the expected standards. IVR testers often perform repetitive and random tests, help customize software to the needs of specific industries, and evaluate peripheral systems like audio response units. Most IVR testers work for companies that create and sell IVR systems, rather than working for companies that use these systems.

What are the key skills and qualifications needed to thrive as an IVR tester, and why are they important?

To thrive as an IVR Tester, you need expertise in software testing methodologies, strong analytical skills, and familiarity with IVR systems, often supported by a degree in computer science or a related field. Experience with test automation tools, IVR platforms (like Genesys or Avaya), and scripting languages are commonly required, along with knowledge of QA processes. Strong attention to detail, problem-solving abilities, and effective communication skills help you identify issues and collaborate with development teams. These skills ensure robust and user-friendly IVR solutions, leading to improved customer experiences and system reliability.

What is an IVR tester?

IVR Testers are professionals who evaluate Interactive Voice Response (IVR) systems to ensure they function correctly and provide a smooth user experience. They design and execute test cases to check call flows, voice prompts, speech recognition, and system integrations. IVR Testers identify defects, document issues, and work with developers to resolve problems in the IVR systems. Their work is crucial for organizations that rely on automated phone systems to serve customers efficiently.

What is the difference between Ivr Tester vs Call Center Quality Analyst?

AspectIvr TesterCall Center Quality Analyst
Required CredentialsTechnical skills, testing certificationsQuality assurance, communication skills
Work EnvironmentTesting labs, development teamsCall centers, customer service settings
Industry UsageTelecom, software developmentCustomer service, BPO companies

While both roles focus on improving communication systems, an Ivr Tester primarily tests and ensures the functionality of interactive voice response systems, whereas a Call Center Quality Analyst evaluates overall call quality and customer interactions. The roles overlap in industry and some technical skills but differ in daily tasks and focus areas.

What are some common challenges IVR testers face when validating complex call flows, and how can they effectively address these issues?

IVR Testers often encounter challenges such as unpredictable call routing, integration issues with backend systems, and difficulties in replicating real-world user scenarios. To address these, testers use detailed test cases, leverage automation tools for regression testing, and work closely with developers and business analysts to clarify requirements. Regular communication with the development team helps in quickly resolving defects, while maintaining thorough documentation ensures that all scenarios, including edge cases, are properly validated.
More about Ivr Tester jobs
What are popular job titles related to Ivr Tester jobs in Virginia? For Ivr Tester jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Ivr Tester jobs in Virginia look for? The top searched job categories for Ivr Tester jobs in Virginia are:
Ivr Tester jobs near you
Infographic showing various Ivr Tester job openings in Virginia as of August 2026, with employment types broken down into 66% Full Time, 26% Part Time, and 8% Contract. Highlights an 50% Physical, 1% Hybrid, and 49% Remote job distribution.

Integration Tester

rockITdata

Arlington, VA • On-site, Remote

Full-time

Re-posted 22 days ago

Job description

Driven by Innovation and built on Trust, rockITdata is a unique SDVOSB services company that partners with leading commercial healthcare/life sciences organizations on cutting edge innovations - think AI, automation and data transformation. We then bring those commercially tested solutions to government entities to deliver predictable, measurable impact for the American taxpayer and consumer.
The Integration Tester is responsible for validating and testing integrations across Amazon Connect, AWS Bedrock, Amazon Kinesis, Salesforce, Verint, and related AWS GovCloud services within a FedRAMP High (IL4) environment. This role ensures that real-time and post-call data pipelines, AI-driven workflows, Salesforce integrations, and operational monitoring components function reliably, securely, and according to business and compliance requirements.
Key Responsibilities
  • Test AWS Lambda functions that orchestrate AI inference calls to Bedrock Agents, process Contact Lens transcript streams, and write structured data to Salesforce
  • Validate real-time data pipelines from Amazon Connect through Kinesis to downstream systems including Bedrock, Salesforce, Verint, and QuickSight
  • Perform integration testing for near-real-time Lambda-to-Salesforce data delivery during live calls for AI Coaching capabilities
  • Validate Salesforce Platform Events and Streaming API integrations used to push coaching prompts to agents in real time
  • Test Lightning Web Components (LWC) within Salesforce agent workspaces to ensure proper display of AI coaching prompts, compliance alerts, recommended actions, and knowledge suggestions
  • Validate Amazon Lex bot intents, slot types, and fulfillment workflows for IVR Call Taking virtual agents
  • Test post-call summarization workflows including Contact Lens transcript processing, Bedrock inference, Guardrails validation, and Salesforce case record creation
  • Verify integrations between AI-generated summaries, call metadata, quality scores, and Verint quality management systems
  • Validate CloudWatch alarms, anomaly detection configurations, operational monitoring dashboards, and alerting workflows
  • Execute integration, regression, end-to-end, system, and user acceptance testing across Dev, Test, UAT, and Production environments
  • Develop and maintain test plans, test cases, automated test scripts, and test evidence documentation
  • Support infrastructure validation for CloudFormation or CDK deployments
  • Participate in DevSecOps processes including automated testing, code validation, security-focused reviews, and CAB-approved deployment verification via ServiceNow
  • Collaborate with Security Engineers to validate TLS 1.2/1.3 encryption, IAM least-privilege access controls, logging, and SIEM integration compliance
  • Identify, document, track, and retest defects through resolution
Required Qualifications
  • 4+ years of experience in software testing, integration testing, or QA engineering within AWS cloud environments
  • Experience testing serverless AWS applications including Lambda, API Gateway, Kinesis, S3, DynamoDB, and CloudWatch
  • Hands-on experience validating Amazon Connect contact flows, Amazon Lex bots, and Contact Lens integrations
  • Experience testing Salesforce integrations including REST/SOAP APIs, Platform Events, Streaming API, or Salesforce Connect
  • Familiarity with Salesforce Lightning Web Components (LWC) testing methodologies
  • Experience validating real-time streaming architectures using Amazon Kinesis Data Streams and/or Firehose
  • Knowledge of API testing tools such as Postman, SoapUI, or equivalent
  • Experience creating and executing automated and manual test cases for distributed systems and integrations
  • Understanding of CI/CD pipelines and DevSecOps testing practices
  • Knowledge of IAM policy validation, VPC networking, and AWS GovCloud security best practices
  • Experience working within FedRAMP, NIST 800-53, or equivalent federal compliance frameworks
  • Strong analytical, troubleshooting, and defect management skills
  • Bachelor's degree in Computer Science, Information Systems, Software Engineering, or related field (or equivalent experience)
Preferred Qualifications
  • AWS certifications such as AWS Certified Developer, Solutions Architect, or DevOps Engineer
  • Experience testing AI/ML inference pipelines and Amazon Bedrock integrations
  • Prior experience supporting FedRAMP High or IL4/IL5 AWS GovCloud programs
  • Familiarity with Amazon QuickSight dashboard validation and reporting
  • Experience testing Verint workforce management or quality management integrations
  • Healthcare industry experience including HIPAA, PHI, or TRICARE environments
  • Experience with ServiceNow change management and CAB approval processes
  • Familiarity with automated testing frameworks for APIs and cloud-native applications

Here at rockITdata, we are committed to following our 10 Guiding Principles.
Our Guiding Principles define our culture. They're who we are, how we work, and what inspires us to be the best. We empower our people to be themselves and encourage an entrepreneurial way of thinking. In our challenging, fast-paced environment, no day is the same.
Know the Why.
Value People Above All Else.
Transparency to a Fault.
Progress, Not Perfection.
Be Good by Doing Good.
Smart People Can Disagree.
Bend but Don't Break.
Represent Your Brand.
Think Differently.
Be Amazing, Be Fearless, Smile, Have Fun!
Interested in joining something unique? Join us on our rockIT ship as we begin to blast off to the next chapter in our organization!
rockITdata has become aware of a recruitment scam where unauthorized individuals are impersonating rockITdata recruiters, issuing fake job offers, and attempting to setup payment for the job seeker's new hire costs. No one is ever required to complete any monetary transactions before starting employment with rockITdata. Legitimate rockITdata communications only come from @rockitdata.com email addresses and our official Applicant Tracking system, JazzHR (@applytojob.com email addresses). Please refer to our official Careers page at www.rockitdata.com/careers to accurately submit your application with us. You may also verify any suspicious communication by contacting our recruitment team directly through our official email, dreamjob@rockitdata.com.
rockITdata is an equal opportunity employer and is committed to non-discrimination in all employment practices and decisions. All qualified applicants will receive consideration for employment without regard to disability status, veteran status or any characteristic protected by Federal, state, or local law.
rockITdata wants all interested and qualified candidates to be able to use our career site to review and apply for employment opportunities. If you have a disability and need an accommodation to access the application process, please contact us for assistance at dreamjob@rockitdata.com.

Apply