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Ivr Tester Jobs in Virginia (NOW HIRING)

Radford Global

Avaya Integration Engineer

Richmond, VA · On-site

... IVR call flows and its role in a complex multi-component environment through visualization and ... testing, implementation and documentation of solutions - Responsible for key system design and ...

SteerBridge

Customer Support Lead

Vienna, VA · On-site

$100K - $115K/yr

Develop and optimize IVR call flows and customer self-service experiences. * Support implementation of new technologies and operational enhancements. * Conduct User Acceptance Testing (UAT) for new ...

Steerbridge

Customer Support Lead

Vienna, VA · On-site

$100K - $115K/yr

Develop and optimize IVR call flows and customer self-service experiences. * Support implementation of new technologies and operational enhancements. * Conduct User Acceptance Testing (UAT) for new ...

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Ivr Tester information

What is an IVR tester?

IVR Testers are professionals who evaluate Interactive Voice Response (IVR) systems to ensure they function correctly and provide a smooth user experience. They design and execute test cases to check call flows, voice prompts, speech recognition, and system integrations. IVR Testers identify defects, document issues, and work with developers to resolve problems in the IVR systems. Their work is crucial for organizations that rely on automated phone systems to serve customers efficiently.

What does an IVR tester do?

As an IVR tester, your job is to evaluate a device that uses interactive voice response systems. In this role, you may evaluate the performance of the device after each command, test its ability to understand various forms of communication, and help determine whether or not the automation systems of the device meet the expected standards. IVR testers often perform repetitive and random tests, help customize software to the needs of specific industries, and evaluate peripheral systems like audio response units. Most IVR testers work for companies that create and sell IVR systems, rather than working for companies that use these systems.

What are the key skills and qualifications needed to thrive as an IVR tester, and why are they important?

To thrive as an IVR Tester, you need expertise in software testing methodologies, strong analytical skills, and familiarity with IVR systems, often supported by a degree in computer science or a related field. Experience with test automation tools, IVR platforms (like Genesys or Avaya), and scripting languages are commonly required, along with knowledge of QA processes. Strong attention to detail, problem-solving abilities, and effective communication skills help you identify issues and collaborate with development teams. These skills ensure robust and user-friendly IVR solutions, leading to improved customer experiences and system reliability.

What are some common challenges IVR testers face when validating complex call flows, and how can they effectively address these issues?

IVR Testers often encounter challenges such as unpredictable call routing, integration issues with backend systems, and difficulties in replicating real-world user scenarios. To address these, testers use detailed test cases, leverage automation tools for regression testing, and work closely with developers and business analysts to clarify requirements. Regular communication with the development team helps in quickly resolving defects, while maintaining thorough documentation ensures that all scenarios, including edge cases, are properly validated.

What is the difference between Ivr Tester vs Call Center Quality Analyst?

AspectIvr TesterCall Center Quality Analyst
Required CredentialsTechnical skills, testing certificationsQuality assurance, communication skills
Work EnvironmentTesting labs, development teamsCall centers, customer service settings
Industry UsageTelecom, software developmentCustomer service, BPO companies

While both roles focus on improving communication systems, an Ivr Tester primarily tests and ensures the functionality of interactive voice response systems, whereas a Call Center Quality Analyst evaluates overall call quality and customer interactions. The roles overlap in industry and some technical skills but differ in daily tasks and focus areas.

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Ivr Tester jobs near you
Infographic showing various Ivr Tester job openings in Virginia as of August 2026, with employment types broken down into 70% Full Time, 24% Part Time, and 6% Contract. Highlights an 57% Physical, 2% Hybrid, and 41% Remote job distribution.

Avaya Integration Engineer

Radford Global

Richmond, VA • On-site

Contractor

Re-posted 26 days ago

Job description

Job Description

Job Title: Avaya Integration Engineer

Location: Richmond VA

Position Type: Contract Position


Job Description:

Basic Qualifications:

- Bachelor's Degree or military experience

- At least 3 years of experience in Contact Center technologies

- At least 3 years of experience in VMWare/VDI, Avaya 1x, CISCO UCCE, CMS Feed, ACD Systems,

- At least 2 years of experience using Java, UI - Html5, Css 3

- At least 1 year of experience technical design and delivery large scale contact center solutions

- At least 1 year of experience in Call Recording Technologies

Preferred Qualifications:

- Master's Degree

- 5+ years of software development experience

- 2+ years of experience in Agile

- 2+ years of experience in Salesforce

- 2+ years of experience in deploying cloud based Contact Center solutions

Responsibilities

***Strong likelihood of conversion for the right candidate; must be currently eligible to work in the US***

- Assist and lead the design and implementation of Cisco Unified Communications products such as Call Manager, Call Manager Express, with emphasis on UCCX, Contact Center & Unity.

- Perform software upgrades on existing Cisco voice deployments

- Provides guidance & leadership to Network Analysts & Network Professionals

- Creation, analysis, and troubleshooting of IVR call flows and its role in a complex multi-component environment through visualization and orchestration.

- Design and development of solutions for contact center ACD deployed in multi-site environment in Avaya and Cisco technologies

- Experience in Avaya 1x, IVR, ACD Systems, CMS Feeds, CTI, IVR Development/Maintenance/Administration

- Demonstrate strong passion and capabilities in innovation and advancement in Contact Center technologies and concepts

- Own the technical design and development of cross-functional, multi-platform application systems.

- Work with business partners, architects, and other groups to identify technical and functional needs of systems, and determine priority of needs.

- Collaborate with performing teams to deliver new capabilities in business applications and/or remediate issues.

- Enforce company policies in areas of development methodology, architecture, security, change and configuration management, compliance, and HR.

- Analyze, define and document requirements for data, workflow, logical processes, hardware and operating system environment

- Coordinate coding, testing, implementation and documentation of solutions

- Responsible for key system design and integration decisions; and for communicating decisions to individuals implementing the system.

- Work with partners, call center suppliers, 3rd party vendors for Capital One

- Provide administrative and end user training for call centers when needed

- Prepare client documentation including Network designs, Network Assessments, IATMP/Security Management/IPT Questionnaires, Implementation Plans and post implementation documentation

- Assist with Managed Services Operations Center requests and trouble tickets on an as needed basis or on a scheduled rotation basis

- Experience with network fundamentals including TCP/IP networking (IPv4/IPv6)

Work Schedule/Travel

Standard Meriplex business hours of 8:00 AM to 5:00 PM with the ability to have a flexible schedule due to work volume and proposal deadlines are a must.

Ability to travel up to 20% may be required based on project requirements.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply