Ivr Testing Jobs in Virginia (NOW HIRING)

Driven by Innovation and built on Trust, rockITdata is a unique SDVOSB services company that partners with leading commercial healthcare/life sciences organizations on cutting edge innovations - think AI, automation and data transformation. We then bring those commercially tested solutions to government entities to deliver predictable, measurable impact for the American taxpayer and consumer.
The Integration Tester is responsible for validating and testing integrations across Amazon Connect, AWS Bedrock, Amazon Kinesis, Salesforce, Verint, and related AWS GovCloud services within a FedRAMP High (IL4) environment. This role ensures that real-time and post-call data pipelines, AI-driven workflows, Salesforce integrations, and operational monitoring components function reliably, securely, and according to business and compliance requirements.
Key Responsibilities

• Test AWS Lambda functions that orchestrate AI inference calls to Bedrock Agents, process Contact Lens transcript streams, and write structured data to Salesforce
• Validate real-time data pipelines from Amazon Connect through Kinesis to downstream systems including Bedrock, Salesforce, Verint, and QuickSight
• Perform integration testing for near-real-time Lambda-to-Salesforce data delivery during live calls for AI Coaching capabilities
• Validate Salesforce Platform Events and Streaming API integrations used to push coaching prompts to agents in real time
• Test Lightning Web Components (LWC) within Salesforce agent workspaces to ensure proper display of AI coaching prompts, compliance alerts, recommended actions, and knowledge suggestions
• Validate Amazon Lex bot intents, slot types, and fulfillment workflows for IVR Call Taking virtual agents
• Test post-call summarization workflows including Contact Lens transcript processing, Bedrock inference, Guardrails validation, and Salesforce case record creation
• Verify integrations between AI-generated summaries, call metadata, quality scores, and Verint quality management systems
• Validate CloudWatch alarms, anomaly detection configurations, operational monitoring dashboards, and alerting workflows
• Execute integration, regression, end-to-end, system, and user acceptance testing across Dev, Test, UAT, and Production environments
• Develop and maintain test plans, test cases, automated test scripts, and test evidence documentation
• Support infrastructure validation for CloudFormation or CDK deployments
• Participate in DevSecOps processes including automated testing, code validation, security-focused reviews, and CAB-approved deployment verification via ServiceNow
• Collaborate with Security Engineers to validate TLS 1.2/1.3 encryption, IAM least-privilege access controls, logging, and SIEM integration compliance
• Identify, document, track, and retest defects through resolution

Required Qualifications

• 4+ years of experience in software testing, integration testing, or QA engineering within AWS cloud environments
• Experience testing serverless AWS applications including Lambda, API Gateway, Kinesis, S3, DynamoDB, and CloudWatch
• Hands-on experience validating Amazon Connect contact flows, Amazon Lex bots, and Contact Lens integrations
• Experience testing Salesforce integrations including REST/SOAP APIs, Platform Events, Streaming API, or Salesforce Connect
• Familiarity with Salesforce Lightning Web Components (LWC) testing methodologies
• Experience validating real-time streaming architectures using Amazon Kinesis Data Streams and/or Firehose
• Knowledge of API testing tools such as Postman, SoapUI, or equivalent
• Experience creating and executing automated and manual test cases for distributed systems and integrations
• Understanding of CI/CD pipelines and DevSecOps testing practices
• Knowledge of IAM policy validation, VPC networking, and AWS GovCloud security best practices
• Experience working within FedRAMP, NIST 800-53, or equivalent federal compliance frameworks
• Strong analytical, troubleshooting, and defect management skills
• Bachelor's degree in Computer Science, Information Systems, Software Engineering, or related field (or equivalent experience)

Preferred Qualifications

• AWS certifications such as AWS Certified Developer, Solutions Architect, or DevOps Engineer
• Experience testing AI/ML inference pipelines and Amazon Bedrock integrations
• Prior experience supporting FedRAMP High or IL4/IL5 AWS GovCloud programs
• Familiarity with Amazon QuickSight dashboard validation and reporting
• Experience testing Verint workforce management or quality management integrations
• Healthcare industry experience including HIPAA, PHI, or TRICARE environments
• Experience with ServiceNow change management and CAB approval processes
• Familiarity with automated testing frameworks for APIs and cloud-native applications

Here at rockITdata, we are committed to following our 10 Guiding Principles.
Our Guiding Principles define our culture. They're who we are, how we work, and what inspires us to be the best. We empower our people to be themselves and encourage an entrepreneurial way of thinking. In our challenging, fast-paced environment, no day is the same.
Know the Why.
Value People Above All Else.
Transparency to a Fault.
Progress, Not Perfection.
Be Good by Doing Good.
Smart People Can Disagree.
Bend but Don't Break.
Represent Your Brand.
Think Differently.
Be Amazing, Be Fearless, Smile, Have Fun!
Interested in joining something unique? Join us on our rockIT ship as we begin to blast off to the next chapter in our organization!
rockITdata has become aware of a recruitment scam where unauthorized individuals are impersonating rockITdata recruiters, issuing fake job offers, and attempting to setup payment for the job seeker's new hire costs. No one is ever required to complete any monetary transactions before starting employment with rockITdata. Legitimate rockITdata communications only come from @rockitdata.com email addresses and our official Applicant Tracking system, JazzHR (@applytojob.com email addresses). Please refer to our official Careers page at www.rockitdata.com/careers to accurately submit your application with us. You may also verify any suspicious communication by contacting our recruitment team directly through our official email, dreamjob@rockitdata.com.
rockITdata is an equal opportunity employer and is committed to non-discrimination in all employment practices and decisions. All qualified applicants will receive consideration for employment without regard to disability status, veteran status or any characteristic protected by Federal, state, or local law.
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