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Ivr Jobs in Virginia (NOW HIRING)

ITCON Services

Call Center Technical Lead

Vienna, VA · On-site

This role ensures that all technology platforms (telephony, CRM, IVR, network, and reporting systems) are secure, reliable, scalable, and compliant with federal standards, enabling seamless multi ...

Geico

Senior Contact Center Data Engineer

Virginia Beach, VA · On-site

$100K - $136K/yr

Lead analysis of contact center, IVR, digital, cloud, customer, workforce, and operational data to identify root causes, quantify business impact, and recommend practical actions. * Build, enhance ...

MANTECH

VoIP Systems Engineer

Mclean, VA · On-site

Integrate telephony systems (e.g., IVR, call routing) into web applications using Ruby on Rails. Modernize legacy code and ensure reliable operation of telephony solutions. * Maintain clear technical ...

MANTECH

VoIP Systems Engineer

Mclean, VA · On-site

Integrate telephony systems (e.g., IVR, call routing) into web applications using Ruby on Rails. Modernize legacy code and ensure reliable operation of telephony solutions. * Maintain clear technical ...

Fairygodboss

Director - Service Technology

Norfolk, VA · On-site

$120 - $150/hr

This program includes Genesys Voice and Chat channels and IVR as well as Co‑Browse and aligns with Salesforce as the HCM platform. You will lead a team that maintains and supports these networks ...

DecisionPoint | Cortek

UCC Supervisor

Alexandria, VA · On-site

Monitor Automated Call Distribution (ACD), Interactive Voice Response (IVR), and Customer Relationship Management (CRM) systems. * Manage documentation and case tracking within CRM platforms.

ManTech

VoIP Systems Engineer

Mclean, VA

$165K - $295K/yr

Integrate telephony systems (e.g., IVR, call routing) into web applications using Ruby on Rails. Modernize legacy code and ensure reliable operation of telephony solutions. * Maintain clear technical ...

SteerBridge

Customer Support Lead

Vienna, VA

$100K - $115K/yr

Develop and optimize IVR call flows and customer self-service experiences. * Support implementation of new technologies and operational enhancements. * Conduct User Acceptance Testing (UAT) for new ...

SteerBridge

Customer Support Lead

Vienna, VA

$100K - $115K/yr

Develop and optimize IVR call flows and customer self-service experiences. * Support implementation of new technologies and operational enhancements. * Conduct User Acceptance Testing (UAT) for new ...

ManTech International

VoIP Systems Engineer

Mclean, VA · On-site

$165K - $295K/yr

Integrate telephony systems (e.g., IVR, call routing) into web applications using Ruby on Rails. Modernize legacy code and ensure reliable operation of telephony solutions. * Maintain clear technical ...

DecisionPoint | Cortek

UCC Supervisor

Alexandria, VA · On-site

Monitor Automated Call Distribution (ACD), Interactive Voice Response (IVR), and Customer Relationship Management (CRM) systems. * Manage documentation and case tracking within CRM platforms.

SteerBridge

Customer Support Lead

Vienna, VA · On-site

$100K - $115K/yr

Develop and optimize IVR call flows and customer self-service experiences. * Support implementation of new technologies and operational enhancements. * Conduct User Acceptance Testing (UAT) for new ...

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Ivr information

See Virginia salary details

$10.5K

$14.4K

$20K

How much do ivr jobs pay per month?

As of Aug 23, 2026, the average monthly pay for ivr in Virginia is $14,375.58, according to ZipRecruiter salary data. Most workers in this role earn between $12,183.33 and $15,283.33 per month, depending on experience, location, and employer.

What is an IVR?

An IVR (Interactive Voice Response) job involves designing, developing, and maintaining automated phone systems that interact with callers through voice or keypad inputs. Professionals in this role configure call routing, integrate IVR systems with databases, and optimize user experience. They may also troubleshoot issues, update scripts, and ensure seamless communication between the system and customers. IVR jobs are common in customer service, banking, healthcare, and telecommunications industries.

What does an IVR do?

As an IVR Specialist, your typical day involves designing, developing, and maintaining IVR flows based on business needs, as well as troubleshooting and optimizing existing scripts to enhance caller experiences. You’ll collaborate with cross-functional teams such as IT, customer service, and business analysts to gather requirements and test new features before deployment. Routine tasks may include monitoring system performance, analyzing call data, and providing documentation or user support for internal stakeholders. This mix of technical and collaborative work ensures the IVR system consistently meets user expectations and business goals.

What are the key skills and qualifications needed to thrive in the IVR position?

To thrive as an IVR (Interactive Voice Response) Specialist, you need a solid understanding of telephony systems, call flow design, and experience with scripting or programming languages related to IVR platforms. Familiarity with tools such as Genesys, Avaya, Cisco, or cloud-based IVR solutions is highly advantageous, and certifications in these systems can enhance your credentials. Strong analytical thinking, problem-solving skills, and effective communication are important for collaborating with stakeholders and translating business requirements into technical solutions. These skills are critical for ensuring smooth and user-friendly IVR experiences that improve customer satisfaction and operational efficiency.

What are popular job titles related to Ivr jobs in Virginia?

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What job categories do people searching Ivr jobs in Virginia look for?

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Ivr jobs near you
Infographic showing various Ivr job openings in Virginia as of August 2026, with employment types broken down into 58% Full Time, and 42% Contract. Highlights an 81% In-person, 5% Hybrid, and 14% Remote job distribution, with an average salary of $172,507 per year, or $82.9 per hour.

Call Center Technical Lead

ITCON Services

Vienna, VA • On-site

Other

Re-posted 17 days ago

Job description

Technical Lead

The Technical Lead is responsible for the overall technical architecture, implementation, operation, and maintenance of all contact center systems and infrastructure supporting the DOL National Contact Center (NCC). This role ensures that all technology platforms (telephony, CRM, IVR, network, and reporting systems) are secure, reliable, scalable, and compliant with federal standards, enabling seamless multi-channel customer service delivery.

  • Lead technical architecture: Design and oversee all contact center systems (telephony, CRM, IVR, network).
  • Manage system implementation & integration: Ensure all technologies are properly deployed and integrated.
  • Oversee infrastructure & network: Maintain system availability, performance, and redundancy.
  • Ensure security & compliance: Enforce federal security standards (FISMA, NIST) and data protection.
  • Monitor and optimize performance: Track system performance and implement improvements.
  • Handle incidents & escalations: Resolve critical system issues and outages.
  • Manage changes: Oversee system updates, upgrades, and releases with minimal disruption.
  • Lead technical team: Supervise IT staff and provide technical guidance.
  • Support reporting & documentation: Maintain system documentation and provide technical reports.

Ensure continuity of operations: Manage disaster recovery and COOP readiness.

Education: Bachelor's degree in Business Administration, Management, IT, or related field preferred

Minimum requirements experience:

  • 8–10+ years of experience in: IT systems and infrastructure management, contact center technologies.
  • 3–5 years in a technical leadership role
  • Experience managing: large-scale, multi-site environments, high-availability systems

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