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Ivr Jobs in Virginia (NOW HIRING)

ColonialWebb

HVAC Installation Technician

Richmond, VA · On-site

$24 - $39/hr

... IVR systems, customer web-based applications, and any other customer crucial documentation requirements) * Maintain a neat, clean, and professional appearance always; this applies to the individual ...

ColonialWebb

HVAC Installation Technician

Richmond, VA · On-site

$24/hr

... IVR systems, customer web-based applications, and any other customer crucial documentation requirements) * Maintain a neat, clean, and professional appearance always; this applies to the individual ...

AppleOne

Customer Support Representative

Chesapeake, VA · Remote

$16.67/hr

Key Responsibilities - Respond to inbound and outbound customer, provider, or stakeholder inquiries by phone, IVR, written correspondence, or system workflows. - Provide accurate information ...

New

rockITdata

Integration Tester

Arlington, VA · On-site +1

Validate Amazon Lex bot intents, slot types, and fulfillment workflows for IVR Call Taking virtual agents * Test post-call summarization workflows including Contact Lens transcript processing ...

NC SECU

Implement contact routing strategies, IVR designs, and skill-based routing frameworks * Develop and maintain robust internal controls for recovery collections activities * Implement quality assurance ...

Care Access

Sub Investigator

Arlington, VA · On-site

$53K - $54K/yr

Strong computer skills with demonstrated abilities using clinical trials database, IVR systems, electronic data capture, MS word and excel. * Ability to balance tasks with competing priorities.

Gohrt

Customer Service Manager

Norfolk, VA · On-site

$79K - $103K/yr

Provides script updates to Interactive Voice Response System (IVR). Responsible for staffing and new hire interviews. Required Knowledge, Abilities and Skills Essential to Job Functions: Ability to ...

Leidos

Senior AWS Amazon Connect Engineer

Alexandria, VA · On-site

$107K - $195K/yr

Build and maintain Contact Flows, IVR workflows, queue design, routing logic, and agent workspace configuration. * Implement Amazon Connect Chat and web chat widget integration for omnichannel ...

Leidos

Senior AWS Amazon Connect Engineer

Lorton, VA · On-site

$107K - $195K/yr

Build and maintain Contact Flows, IVR workflows, queue design, routing logic, and agent workspace configuration. * Implement Amazon Connect Chat and web chat widget integration for omnichannel ...

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Ivr information

See Virginia salary details

$10.5K

$14.4K

$20K

How much do ivr jobs pay per month?

As of Aug 23, 2026, the average monthly pay for ivr in Virginia is $14,375.58, according to ZipRecruiter salary data. Most workers in this role earn between $12,183.33 and $15,283.33 per month, depending on experience, location, and employer.

What is an IVR?

An IVR (Interactive Voice Response) job involves designing, developing, and maintaining automated phone systems that interact with callers through voice or keypad inputs. Professionals in this role configure call routing, integrate IVR systems with databases, and optimize user experience. They may also troubleshoot issues, update scripts, and ensure seamless communication between the system and customers. IVR jobs are common in customer service, banking, healthcare, and telecommunications industries.

What does an IVR do?

As an IVR Specialist, your typical day involves designing, developing, and maintaining IVR flows based on business needs, as well as troubleshooting and optimizing existing scripts to enhance caller experiences. You’ll collaborate with cross-functional teams such as IT, customer service, and business analysts to gather requirements and test new features before deployment. Routine tasks may include monitoring system performance, analyzing call data, and providing documentation or user support for internal stakeholders. This mix of technical and collaborative work ensures the IVR system consistently meets user expectations and business goals.

What are the key skills and qualifications needed to thrive in the IVR position?

To thrive as an IVR (Interactive Voice Response) Specialist, you need a solid understanding of telephony systems, call flow design, and experience with scripting or programming languages related to IVR platforms. Familiarity with tools such as Genesys, Avaya, Cisco, or cloud-based IVR solutions is highly advantageous, and certifications in these systems can enhance your credentials. Strong analytical thinking, problem-solving skills, and effective communication are important for collaborating with stakeholders and translating business requirements into technical solutions. These skills are critical for ensuring smooth and user-friendly IVR experiences that improve customer satisfaction and operational efficiency.

What are popular job titles related to Ivr jobs in Virginia?

For Ivr jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Ivr jobs in Virginia look for?

The top searched job categories for Ivr jobs in Virginia are:

Ivr jobs near you
Infographic showing various Ivr job openings in Virginia as of August 2026, with employment types broken down into 58% Full Time, and 42% Contract. Highlights an 81% In-person, 5% Hybrid, and 14% Remote job distribution, with an average salary of $172,507 per year, or $82.9 per hour.

Product Manager - Telephony (Contract)

10Pearls - United States

Tysons Corner, VA • On-site

Full-time

Posted 17 days ago

Job description

What You'll Do

Product Ownership

  • Serve as the primary advocate for your product's customers, combining Voice of the Business with Voice of the Customer to shape product decisions.
  • Own OKRs and KPI tracking for your product area, and use them to measure and communicate progress and value delivered.
  • Manage and prioritize the product backlog, ensuring it reflects business priorities and customer needs.
  • Run discovery sessions to surface customer pain points, validate ideas, and inform roadmap decisions.
  • Drive the roadmap alongside delivery teams, balancing business priorities, technical feasibility, and customer impact.
  • Communicate product strategy, priorities, and status clearly to stakeholders across the organization, including senior leadership.

Telephony / Call Center Product Focus

  • Define and drive product strategy for telephony and contact center capabilities, with a working understanding of AWS Connect and related telephony systems.
  • Partner directly with engineering teams building on AWS Connect to translate business and customer needs into technical requirements.
  • Evaluate and prioritize telephony/call center system needs (e.g., routing, IVR, contact flows) in the context of the broader product roadmap.
Who You Are

Required

  • Solid grounding in product management fundamentals — backlog management, roadmap development, OKR/KPI ownership, and stakeholder communication.
  • Understanding of AWS Connect and telephony/call center systems.
  • Executive presence — able to communicate confidently and credibly with senior leadership and represent the product externally.

Preferred

  • Prior experience as a product manager for a contact center, telephony, or customer service platform.
  • Experience partnering with engineering teams on AWS-based telephony solutions.
About 10Pearls:

10Pearls is a global, purpose-driven AI - native digital engineering partner helping businesses re-imagine, ‎digitalize, and accelerate. As an end-to-end digital technology partner, 10Pearls helps businesses create future-proof, ‎transformative digital products that leverage emerging technologies. ‎10Pearls' clients ‎include Global 2000 enterprises, high-growth mid-size ‎businesses, and some of the most exciting ‎start-ups from industries like healthcare, fintech, ‎energy, education, ‎real estate, retail, and hi-tech. ‎Headquartered in the Washington DC metro area, 10Pearls has product engineering and ‎software development centers in North America, Latin America, Europe, and South Asia. To learn more, visit https://10pearls.com.

We offer a competitive compensation package, including the below benefits for full-time employees:

  • Strong medical, dental, and vision plans with 60% of premiums for employees and their dependents covered by 10Pearls
  • Employer-funded health reimbursement account (HRA) for the high-deductible health plan option
  • Generous 401(k) plan with a 4% employer match and immediate vesting after 90 days of employment
  • Paid time off for vacation, sick/wellness, and personal leave; separate paid parental leave program
  • Employer-paid short-term, long-term, life, and AD&D insurance
  • Additional voluntary insurance programs, including life & AD&D, critical illness, cancer, and hospital indemnity for employees and dependents
  • Full access to Tysons Corner Headquarters office with amenities: a state-of-the-art gym, fully stocked kitchen with snacks and cold brew coffee on tap, and free parking on-site

10Pearls is an Equal Opportunity Employer and is committed to maintaining a diverse workplace.