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Ivr Tester Jobs (NOW HIRING)

Forhyre

OH

$44.50 - $58.75/hr

... IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing, ComputerVision Testing, Java Script, JDBC, JIRA Administrator - Testing, ML/NLP Testing, Model based testing (MBT ...

Forhyre

Test Automation - Manager

Sunnyvale, CA · On-site

$54 - $71.25/hr

... IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing, ComputerVision Testing, Java Script, JDBC, JIRA Administrator - Testing, ML/NLP Testing, Model based testing (MBT ...

Forhyre

Test Automation - Manager

New York, NY · On-site

$50.25 - $66.50/hr

... IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing, ComputerVision Testing, Java Script, JDBC, JIRA Administrator - Testing, ML/NLP Testing, Model based testing (MBT ...

Forhyre

Test Automation - Manager

Charleston, WV · On-site

$42.50 - $56.25/hr

... IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing, ComputerVision Testing, Java Script, JDBC, JIRA Administrator - Testing, ML/NLP Testing, Model based testing (MBT ...

Forhyre

Test Automation - Manager

Phoenix, AZ

$45.75 - $60.25/hr

... IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing, ComputerVision Testing, Java Script, JDBC, JIRA Administrator - Testing, ML/NLP Testing, Model based testing (MBT ...

Forhyre

Test Automation - Manager

Charlotte, NC

$41 - $54/hr

... IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing, ComputerVision Testing, Java Script, JDBC, JIRA Administrator - Testing, ML/NLP Testing, Model based testing (MBT ...

Forhyre

Test Automation - Manager

Montevallo, AL · On-site

$45.25 - $59.75/hr

... IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing, ComputerVision Testing, Java Script, JDBC, JIRA Administrator - Testing, ML/NLP Testing, Model based testing (MBT ...

The Computer Merchant, LTD (TCM)

Genesys IVR Developer

$57.50 - $78.75/hr

Responsibilities : • Lead the design, development, and administration of Genesys Cloud IVR ... unit testing, release procedures, coding design and documentation protocol as well as change ...

PNC Bank

Support A/B testing of authentication strategies to reduce friction and improve security outcomes ... IVR/call flows and telephony ecosystems Authentication and identity verification in a phone channel ...

US IT Solutions Inc

IVR Test Lead

Lansing, MI

$48.25 - $65.75/hr

The IVR Test Analyst will align with the process & frameworks and leverage templates & tools to perform all aspects of the Software Testing Life Cycle, including analyzing requirements, creating test ...

rockITdata

Integration Tester

Arlington, VA · Remote

Validate Amazon Lex bot intents, slot types, and fulfillment workflows for IVR Call Taking virtual ... Experience testing serverless AWS applications including Lambda, API Gateway, Kinesis, S3, DynamoDB ...

rockITdata

Integration Tester

Arlington, VA · On-site +1

Validate Amazon Lex bot intents, slot types, and fulfillment workflows for IVR Call Taking virtual ... Experience testing serverless AWS applications including Lambda, API Gateway, Kinesis, S3, DynamoDB ...

IDEALFORCE LLC

QA Tester (28912)

Phoenix, AZ

... IVR Phone System and Call Center experience (such as call routing) -Bi-Lingual preferred (English and Spanish) Operating Systems/Environment: -Microsoft Office 2010 (Advanced) -Windows (Intermediate ...

JPC Partners

QA Tester

The Tester will be responsible for configuring, building, and validating customer communications across supported channels (SMS, IVR, Email) based on documented specifications. This role owns build ...

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Ivr Tester information

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$10

$38

$62

How much do ivr tester jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for ivr tester in the United States is $38.36, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $50.72 per hour, depending on experience, location, and employer.

What Does an IVR Tester Do?

As an IVR tester, your job is to evaluate a device that uses interactive voice response systems. In this role, you may evaluate the performance of the device after each command, test its ability to understand various forms of communication, and help determine whether or not the automation systems of the device meet the expected standards. IVR testers often perform repetitive and random tests, help customize software to the needs of specific industries, and evaluate peripheral systems like audio response units. Most IVR testers work for companies that create and sell IVR systems, rather than working for companies that use these systems.

What are the key skills and qualifications needed to thrive as an IVR Tester, and why are they important?

To thrive as an IVR Tester, you need expertise in software testing methodologies, strong analytical skills, and familiarity with IVR systems, often supported by a degree in computer science or a related field. Experience with test automation tools, IVR platforms (like Genesys or Avaya), and scripting languages are commonly required, along with knowledge of QA processes. Strong attention to detail, problem-solving abilities, and effective communication skills help you identify issues and collaborate with development teams. These skills ensure robust and user-friendly IVR solutions, leading to improved customer experiences and system reliability.

What are IVR Testers?

IVR Testers are professionals who evaluate Interactive Voice Response (IVR) systems to ensure they function correctly and provide a smooth user experience. They design and execute test cases to check call flows, voice prompts, speech recognition, and system integrations. IVR Testers identify defects, document issues, and work with developers to resolve problems in the IVR systems. Their work is crucial for organizations that rely on automated phone systems to serve customers efficiently.

What is the difference between Ivr Tester vs Call Center Quality Analyst?

AspectIvr TesterCall Center Quality Analyst
Required CredentialsTechnical skills, testing certificationsQuality assurance, communication skills
Work EnvironmentTesting labs, development teamsCall centers, customer service settings
Industry UsageTelecom, software developmentCustomer service, BPO companies

While both roles focus on improving communication systems, an Ivr Tester primarily tests and ensures the functionality of interactive voice response systems, whereas a Call Center Quality Analyst evaluates overall call quality and customer interactions. The roles overlap in industry and some technical skills but differ in daily tasks and focus areas.

What are some common challenges IVR Testers face when validating complex call flows, and how can they effectively address these issues?

IVR Testers often encounter challenges such as unpredictable call routing, integration issues with backend systems, and difficulties in replicating real-world user scenarios. To address these, testers use detailed test cases, leverage automation tools for regression testing, and work closely with developers and business analysts to clarify requirements. Regular communication with the development team helps in quickly resolving defects, while maintaining thorough documentation ensures that all scenarios, including edge cases, are properly validated.
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Ivr Tester jobs near you

Test Automation - Manager

Forhyre

OH

$44.50 - $58.75/hr

Full-time

Posted 13 days ago

Job description

We are currently seeking a highly skilled and experienced Test Automation Manager.

As the Test Automation Manager, you will be responsible for leading and managing our automation testing efforts. Your extensive experience in automation testing, along with your proficiency in various automation tools and frameworks, will be essential in ensuring the quality and efficiency of our software testing processes.

Responsibilities:

  1. Lead and manage the test automation team, providing guidance and support in implementing effective automation strategies.
  2. Design, develop, and maintain automation frameworks and test scripts using Selenium, UFT / QTP, Botium Testing tool, C#, Chatbot Testing, ComputerVision Testing, Cypress, Katalon, MBT, ML/NLP Testing, PTF, RPA Testing, SAP Worksoft, Service Now, Talos, Test complete, Tosca, UFT, Voice bot/IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing, ComputerVision Testing, Java Script, JDBC, JIRA Administrator - Testing, ML/NLP Testing, Model based testing (MBT), PS Testing, Rest Assured, RPA Testing, SOAP UI, Voice bot/IVR Testing, Web services Testing-SOAP UI.
  3. Utilize your expertise in Karate framework to build and enhance automation testing capabilities.
  4. Collaborate with cross-functional teams to analyze software requirements and design test cases accordingly.
  5. Drive the adoption of best software engineering practices including CI/CD and automated testing.
  6. Stay updated with the latest advancements in automation testing tools and platforms.
  7. Provide leadership in innovation and adoption of leading test platforms/solutions.
  8. Train and mentor team members on automation testing best practices.
  9. Monitor and report on the progress and performance of automation testing activities.

Requirements:

  1. 8-12 years of experience in automated testing, with at least 5 years focused specifically on automation testing.
  2. Proficiency in building automation frameworks and writing automation test scripts using Java.
  3. Strong understanding of Java/J2EE development to design, implement, and triage defects or issues.
  4. Expertise in Karate framework is mandatory.
  5. Familiarity with leading tools such as Maven, Jenkins, Bitbucket/Git Repos.
  6. Proven ability to build automation testing frameworks from scratch using tools like Karate, Selenium, Cucumber, Rest Assured, etc.
  7. Solid understanding of good software engineering practices including CI/CD and automated testing.
  8. Excellent problem-solving skills and attention to detail.
  9. Strong leadership abilities and the ability to effectively manage a team.

If you are a highly motivated and experienced Test Automation Manager looking for an exciting opportunity in an innovative environment, we encourage you to apply. Please submit your resume and cover letter outlining your relevant experience and qualifications.