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Ivr Testing Jobs in Ontario (NOW HIRING)

Forhyre

Test Automation - Manager

Toronto, ON

... IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing, ComputerVision Testing, Java Script, JDBC, JIRA Administrator - Testing, ML/NLP Testing, Model based testing (MBT ...

Infoya

CA$80K - CA$90K/yr

Perform regression testing (manual and AI-assisted) to ensure new releases don't break existing ... IVR/telephony testing experience -- testing call flows, voice menus, DTMF (touch-tone) input, call ...

Source Code

RQ11252 - Sr. AI Engineer

Toronto, ON · On-site

CA$90.18 - CA$108.22/hr

Designs, develops and supports AI-powered conversational IVR solutions, virtual assistants ... Participates in testing, troubleshooting, deployment and ongoing optimization of AI-powered contact ...

Scotiabank

Staff AI Engineer - Tangerine

Toronto, ON · On-site

Ensure systems are testable, observable, and resilient, with automated testing and clear ... Experienced with building and deploying NLP and voice response applications (including IVR and ...

Accenture

CCaaS Solutions Jr. Consultant

Toronto, ON · On-site +1

Design and configure across CXone Studio, ACD, IVR, Digital, WFM, QM, and CXone Mpower / Enlighten ... Apply LLMOps practices: versioning, A/B testing, drift monitoring, and continuous improvement loops.

Miratech

Genesys Cloud Architect

Toronto, ON · Remote

Provide hands-on technical leadership across solution design, development, testing, and deployment ... IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging)

All JobsIvr Testing JobsIvr Testing Jobs in Ontario

Ivr Testing information

What is ivr testing?

An IVR Testing job involves evaluating an Interactive Voice Response (IVR) system to ensure it functions correctly, providing a seamless experience for users. Testers check call flows, voice prompts, menu navigation, speech recognition, and system integrations. They identify issues like misrouted calls, incorrect responses, or poor audio quality. Automation tools or manual testing methods are used to validate system performance and reliability. The role requires attention to detail, analytical skills, and familiarity with IVR technologies.

What does someone in ivr testing do?

As an IVR Testing professional, your typical day involves designing and executing test cases to validate IVR functionality, identifying and documenting defects, and ensuring seamless user interactions across multiple call flows. You may also collaborate closely with developers, business analysts, and product owners to clarify requirements and implement test plans. Regular maintenance of automation scripts, regression testing before software releases, and participation in review meetings are also common tasks. This role requires a proactive approach to troubleshooting and continuous communication to help deliver reliable IVR solutions.

What are the key skills and qualifications needed for ivr testing?

To excel in IVR Testing, you should possess strong analytical skills, a solid understanding of telephony systems, and experience with automation and manual testing methodologies, often backed by a degree in computer science or related fields. Familiarity with tools like Genesys, Avaya, or Twilio, knowledge of scripting languages, and experience with test management platforms are commonly required. Strong attention to detail, effective communication, and problem-solving abilities help testers work efficiently with development and QA teams. These competencies are vital to ensure IVR systems operate flawlessly and deliver a positive user experience.

What is an IVR tester?

An IVR tester is a professional who evaluates Interactive Voice Response (IVR) systems to ensure they function correctly, providing accurate prompts and responses. They typically use testing tools and scripts to identify issues, verify call flows, and improve user experience in telephony environments.

What is the job description of an IVR testing?

An IVR testing specialist is responsible for verifying the functionality, usability, and accuracy of interactive voice response systems. This involves creating test cases, executing tests, identifying issues, and ensuring the system responds correctly to user inputs, often using testing tools and scripts. Attention to detail and knowledge of telephony systems are essential for this role.

What are popular job titles related to Ivr Testing jobs in Ontario?

For Ivr Testing jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Ivr Testing jobs in Ontario look for?

The top searched job categories for Ivr Testing jobs in Ontario are:

Ivr Testing jobs near you
Infographic showing various Ivr Testing job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, 2% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Test Automation - Manager

Forhyre

Toronto, ON

Full-time

Re-posted 5 hours ago

Job description

We are currently seeking a highly skilled and experienced Test Automation Manager.

As the Test Automation Manager, you will be responsible for leading and managing our automation testing efforts. Your extensive experience in automation testing, along with your proficiency in various automation tools and frameworks, will be essential in ensuring the quality and efficiency of our software testing processes.

Responsibilities:

  1. Lead and manage the test automation team, providing guidance and support in implementing effective automation strategies.
  2. Design, develop, and maintain automation frameworks and test scripts using Selenium, UFT / QTP, Botium Testing tool, C#, Chatbot Testing, ComputerVision Testing, Cypress, Katalon, MBT, ML/NLP Testing, PTF, RPA Testing, SAP Worksoft, Service Now, Talos, Test complete, Tosca, UFT, Voice bot/IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing, ComputerVision Testing, Java Script, JDBC, JIRA Administrator - Testing, ML/NLP Testing, Model based testing (MBT), PS Testing, Rest Assured, RPA Testing, SOAP UI, Voice bot/IVR Testing, Web services Testing-SOAP UI.
  3. Utilize your expertise in Karate framework to build and enhance automation testing capabilities.
  4. Collaborate with cross-functional teams to analyze software requirements and design test cases accordingly.
  5. Drive the adoption of best software engineering practices including CI/CD and automated testing.
  6. Stay updated with the latest advancements in automation testing tools and platforms.
  7. Provide leadership in innovation and adoption of leading test platforms/solutions.
  8. Train and mentor team members on automation testing best practices.
  9. Monitor and report on the progress and performance of automation testing activities.

Requirements:

  1. 8-12 years of experience in automated testing, with at least 5 years focused specifically on automation testing.
  2. Proficiency in building automation frameworks and writing automation test scripts using Java.
  3. Strong understanding of Java/J2EE development to design, implement, and triage defects or issues.
  4. Expertise in Karate framework is mandatory.
  5. Familiarity with leading tools such as Maven, Jenkins, Bitbucket/Git Repos.
  6. Proven ability to build automation testing frameworks from scratch using tools like Karate, Selenium, Cucumber, Rest Assured, etc.
  7. Solid understanding of good software engineering practices including CI/CD and automated testing.
  8. Excellent problem-solving skills and attention to detail.
  9. Strong leadership abilities and the ability to effectively manage a team.

If you are a highly motivated and experienced Test Automation Manager looking for an exciting opportunity in an innovative environment, we encourage you to apply. Please submit your resume and cover letter outlining your relevant experience and qualifications.