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Ivr Testing Jobs in Ohio (NOW HIRING)

Forhyre

OH

$44.50 - $58.75/hr

... IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing, ComputerVision Testing, Java Script, JDBC, JIRA Administrator - Testing, ML/NLP Testing, Model based testing (MBT ...

Keybank

Technical Lead

Columbus, OH · Remote

$96K - $181K/yr

Lead solution architecture and technical design for IVR and voice bot initiatives. * Design and ... Establish and enforce engineering standards, including code quality, testing, and deployment ...

Blue Star Partners LLC

CCaaS Business Analyst

Columbus, OH · Hybrid

$60 - $70/hr

This individual will work across voice, IVR, routing, digital channels, agent workflows, reporting ... Testing, Readiness & Implementation Support * Support test planning and validation activities by ...

Blue Star Partners

CCaaS Business Analyst

Columbus, OH · On-site

$60 - $70/hr

This individual will work across voice, IVR, routing, digital channels, agent workflows, reporting ... Testing, Readiness & Implementation Support * Support test planning and validation activities by ...

Step Forward

EAS Operations Manager

Cleveland, OH · On-site

$62K - $76K/yr

... and the IVR Scheduling system. Essential Functions: The following duties are normal for this ... testing, medical examinations and background check(s). Step Forward is an Equal Opportunity ...

STEPFORWARD

EAS Operations Manager

Cleveland, OH · On-site

... and the IVR Scheduling system. Essential Functions: The following duties are normal for this ... testing, medical examinations and background check(s). Step Forward is an Equal Opportunity ...

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How much do ivr testing jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for ivr testing in Ohio is $40.79, according to ZipRecruiter salary data. Most workers in this role earn between $22.85 and $54.06 per hour, depending on experience, location, and employer.

What is an IVR Testing job?

An IVR Testing job involves evaluating an Interactive Voice Response (IVR) system to ensure it functions correctly, providing a seamless experience for users. Testers check call flows, voice prompts, menu navigation, speech recognition, and system integrations. They identify issues like misrouted calls, incorrect responses, or poor audio quality. Automation tools or manual testing methods are used to validate system performance and reliability. The role requires attention to detail, analytical skills, and familiarity with IVR technologies.

What are the key skills and qualifications needed to thrive in the Ivr Testing position, and why are they important?

To excel in IVR Testing, you should possess strong analytical skills, a solid understanding of telephony systems, and experience with automation and manual testing methodologies, often backed by a degree in computer science or related fields. Familiarity with tools like Genesys, Avaya, or Twilio, knowledge of scripting languages, and experience with test management platforms are commonly required. Strong attention to detail, effective communication, and problem-solving abilities help testers work efficiently with development and QA teams. These competencies are vital to ensure IVR systems operate flawlessly and deliver a positive user experience.

What are the typical daily responsibilities for someone working in IVR Testing?

As an IVR Testing professional, your typical day involves designing and executing test cases to validate IVR functionality, identifying and documenting defects, and ensuring seamless user interactions across multiple call flows. You may also collaborate closely with developers, business analysts, and product owners to clarify requirements and implement test plans. Regular maintenance of automation scripts, regression testing before software releases, and participation in review meetings are also common tasks. This role requires a proactive approach to troubleshooting and continuous communication to help deliver reliable IVR solutions.

What are popular job titles related to Ivr Testing jobs in Ohio? For Ivr Testing jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Ivr Testing jobs in Ohio look for? The top searched job categories for Ivr Testing jobs in Ohio are:
Ivr Testing jobs near you

QA Automation - UAT & IVR Experience

Purple Drive Technologies

Columbus, OH • On-site

Full-time

Posted 28 days ago

Job description

Overview:
Title: QA Automation - UAT & IVR Experience
Location: Columbus, OH (Onsite)
Employment Type: Contract
Job Summary
We are seeking skilled QA Automation Engineers with strong UAT and IVR testing experience in the banking domain. The ideal candidate will bring expertise in functional, API, and automation testing while ensuring end-to-end quality across complex digital banking ecosystems and contact center platforms.
Key Responsibilities
  • Execute User Acceptance Testing (UAT) for IVR, Live Chat, Web, and Mobile banking applications.
  • Design and implement test automation scripts using Selenium, Cucumber, Java, or Python.
  • Perform API testing with Rest Assured, SoapUI, or Postman.
  • Develop and manage test scenarios, data, and scripts aligned with business requirements.
  • Conduct functional, regression, and integration testing across digital and backend systems.
  • Work with stakeholders to track and resolve defects and ensure timely delivery.
  • Test contact center operations, digital workflows, and backend banking integrations.
  • Support performance testing using JMeter or LoadRunner.
  • Ensure compliance with UAT best practices, test data management, and documentation standards.
Required Skills and Experience
  • 5-10 years of experience in QA Automation & UAT within banking or financial services.
  • Proficient in Selenium, Java, Cucumber, Python.
  • Strong experience in API testing (Rest Assured, SoapUI, Postman).
  • Working knowledge of Gradle, Maven, Git, Bitbucket, JIRA, Confluence, qTest.
  • Familiar with CCaaS, Operations Desktop, Admin Tools, and contact center systems.
  • Deep understanding of IVR workflows, digital banking applications, and backend systems.
  • Proficient in Agile/Scrum methodologies and defect lifecycle management.
  • Strong analytical and problem-solving ability.
  • Excellent communication and stakeholder engagement skills.
Preferred Qualifications
  • Exposure to automated CI/CD pipelines using Jenkins or similar tools.
  • Knowledge of SQL/Database testing and cross-browser validation.
  • Relevant certifications (ISTQB, Agile Testing, or Quality Assurance) preferred.

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