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Ivr Jobs in Ohio (NOW HIRING)

Compunnel

IVR Tech Lead

Cleveland, OH · On-site

Job Summary The Technical Lead will provide technical ownership and architectural leadership for IVR and Voice Bot platforms within the Contact Center Technology organization. The role focuses on ...

Volto USA

Enterprise IVR Ops Google CCAI

Cincinnati, OH · On-site

$102K - $127K/yr

Advanced Troubleshooting & Incident Response · Act as L3 operations escalation point for complex production incidents affecting IVR and CCAI flows · Perform deep-dive troubleshooting across: o ...

Jobtailor

Senior Genesys Cloud Engineer

Worthington, OH · On-site

$90 - $120/hr

Performs Tier 3 support, proactive maintenance and performs complex IVR system troubleshooting and root‑cause analysis. * Serves as resident expert for PureCloud (Genesys Cloud) capabilities and ...

INFOSYS NOVA HOLDINGS LLC

AI Engineer

Cincinnati, OH · On-site

Future integration with IVR/contact center systems. Key Skills AI Agent Development using Python Azure AI Services or AWS Generative AI / LLM Solutions REST APIs & Integrations Contact Center / IVR ...

Capgemini

NICE CXone Developer Lead

Cincinnati, OH · On-site

IVR / Studio call flows, Omnichannel workflows. CRM‑embedded agent experiences • Define and drive technology roadmaps aligned with NICE best practices for scalability, performance, and security ...

Keybank

Lead AI Engineer

Columbus, OH

$96K - $181K/yr

Design and develop AI-powered IVR and voice bot solutions leveraging modern conversational AI frameworks. * Lead the technical architecture, engineering design, and implementation of AI-driven ...

Forhyre

OH · On-site

$44.50 - $58.75/hr

... IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing, ComputerVision Testing, Java Script, JDBC, JIRA Administrator - Testing, ML/NLP Testing, Model based testing (MBT ...

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How much do ivr jobs pay per month?

As of Aug 28, 2026, the average monthly pay for ivr in Ohio is $13,785.08, according to ZipRecruiter salary data. Most workers in this role earn between $11,683.33 and $14,658.33 per month, depending on experience, location, and employer.

What is an IVR?

An IVR (Interactive Voice Response) job involves designing, developing, and maintaining automated phone systems that interact with callers through voice or keypad inputs. Professionals in this role configure call routing, integrate IVR systems with databases, and optimize user experience. They may also troubleshoot issues, update scripts, and ensure seamless communication between the system and customers. IVR jobs are common in customer service, banking, healthcare, and telecommunications industries.

What does an IVR do?

As an IVR Specialist, your typical day involves designing, developing, and maintaining IVR flows based on business needs, as well as troubleshooting and optimizing existing scripts to enhance caller experiences. You’ll collaborate with cross-functional teams such as IT, customer service, and business analysts to gather requirements and test new features before deployment. Routine tasks may include monitoring system performance, analyzing call data, and providing documentation or user support for internal stakeholders. This mix of technical and collaborative work ensures the IVR system consistently meets user expectations and business goals.

What are the key skills and qualifications needed to thrive in the IVR position?

To thrive as an IVR (Interactive Voice Response) Specialist, you need a solid understanding of telephony systems, call flow design, and experience with scripting or programming languages related to IVR platforms. Familiarity with tools such as Genesys, Avaya, Cisco, or cloud-based IVR solutions is highly advantageous, and certifications in these systems can enhance your credentials. Strong analytical thinking, problem-solving skills, and effective communication are important for collaborating with stakeholders and translating business requirements into technical solutions. These skills are critical for ensuring smooth and user-friendly IVR experiences that improve customer satisfaction and operational efficiency.

What are the most commonly searched types of Ivr jobs in Ohio?

The most popular types of Ivr jobs in Ohio are:

What are popular job titles related to Ivr jobs in Ohio?

For Ivr jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Ivr jobs in Ohio look for?

The top searched job categories for Ivr jobs in Ohio are:

Ivr jobs near you
Infographic showing various Ivr job openings in Ohio as of August 2026, with employment types broken down into 100% Contract. Highlights an 100% Remote job distribution, with an average salary of $165,421 per year, or $79.5 per hour.

IVR Tech Lead

Compunnel

Cleveland, OH • On-site

Contractor

Posted 17 days ago

Job description

Job Summary
The Technical Lead will provide technical ownership and architectural leadership for IVR and Voice Bot platforms within the Contact Center Technology organization. The role focuses on designing, building, and modernizing secure, scalable, and highly reliable self-service voice solutions on Google Cloud Platform (GCP). This is a senior individual contributor role requiring hands-on expertise in solution architecture, Node.js/TypeScript development, IVR technologies, conversational AI, and cloud-native engineering, with accountability for end-to-end delivery of complex initiatives.
Key Responsibilities
  • Lead solution architecture and technical design for IVR and Voice Bot initiatives.
  • Design and develop Node.js and TypeScript microservices aligned with cloud-native and low-latency voice requirements.
  • Own end-to-end delivery of complex features from design through production.
  • Apply agentic AI patterns using Gemini, LangGraph, and LangChain to enhance conversational behavior.
  • Collaborate across the contact center technology ecosystem to support call routing, self-service, and agent handoff scenarios.
  • Establish and enforce engineering standards for code quality, testing, and deployment practices.
  • Perform code reviews and mentor engineers to improve overall technical capabilities.
  • Apply Site Reliability Engineering (SRE) principles to ensure observability, resiliency, and production readiness.
  • Ensure solutions comply with security and regulatory requirements, including PII and PCI requirements.
  • Partner with product, platform, voice, and operations teams to deliver reliable voice solutions.
  • Support rapid prototyping and iterative development using AI-assisted coding tools, prompts, and agent-driven workflows.

Required Qualifications
  • 8+ years of software engineering experience, including 2+ years in a Technical Lead or Lead Engineer role.
  • Strong hands-on experience with Node.js and TypeScript.
  • Proven experience designing and delivering cloud-native solutions on GCP.
  • Strong understanding of microservices architecture, APIs, and distributed systems.
  • Hands-on Kubernetes experience, including GKE cluster setup and platform operations.
  • Experience with IVR, Voice Bots, or contact center technologies.
  • Strong knowledge of prompt engineering and AI-assisted development practices.
  • Strong collaboration skills across engineering, product, and operations teams.
  • Excellent technical judgment, communication, and problem-solving skills.

Preferred Qualifications
  • Experience with conversational AI and agentic frameworks such as Gemini, LangGraph, and LangChain.
  • Knowledge of voice flows, call routing, containment, and agent escalation.
  • Experience working in regulated or financial services environments.
  • Familiarity with CI/CD pipelines, containerization, and Infrastructure as Code.
  • Experience working in Agile delivery models at enterprise scale.
  • Demonstrated experience with agentic "Vibe Coding," including rapid prototyping and iterative development using AI-assisted coding tools, prompts, and agent-driven workflows.
  • 14+ years of overall experience preferred.
Compunnel logo

About Compunnel

Sourced by ZipRecruiter

Compunnel is a well-known company located in Plainsboro, NJ, US, recognized in the industry of IT Services and Solutions. Established in 1989, Compunnel offers a suite of services that help businesses integrate technology efficiently into their operations, a recognizable name in the IT solutions sphere for over three decades. The company’s service portfolio includes Digital Transformation, Business Intelligence, Cloud Services, Cybersecurity, and Application Modern Services, among others. Guided by its mission "to innovate with industry-leading digital solutions and disruptive tech strategies for unimagining business growth," the company underlines its commitment to offering out-of-the-box solutions to its clients. Remarkable achievements of the company include serving more than 30 Fortune 500 companies and providing job opportunities for over 50,000 individuals.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Plainsboro, NJ, US

Year founded

1994

Social media

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