Job Title: Gen AI Architect โ Conversational AI & IVR Solutions
Location: Charolette/ NC
Experience: 12+ years in Software Architecture
Job Summary
We are seeking an experienced Generative AI Architect with strong expertise in Conversational AI, IVR platforms, Multi-Model AI orchestration, and Enterprise Contact Center solutions. The ideal candidate will design and lead the implementation of next-generation AI-powered customer engagement solutions integrating Large Language Models (LLMs), Voice AI, IVR systems, and contact center platforms.
Experience with Core.AI, NICE CXone, Voice Bots, Agent Assist, Retrieval-Augmented Generation (RAG), and multi-model AI architectures is highly desirable.
The role requires deep technical leadership in designing scalable, secure, and enterprise-grade AI solutions that enhance customer experience and operational efficiency.
Required Qualifications
Education
- Bachelor''s or masterโs degree in computer science, AI, Engineering, or related field.
Experience
ยท 12+ years in software architecture and enterprise solutions.
ยท 5+ years in Conversational AI and Contact Center technologies.
ยท 3+ years designing Generative AI and LLM-based solutions.
ยท Experience implementing enterprise Voice AI platforms.
Nice to Have
ยท Core.AI
ยท Amazon Connect
ยท Genesys Cloud
ยท Agentic AI Frameworks
ยท Real-Time Voice AI
ยท Multilingual Conversational AI
ยท AI Observability Platforms