My name is Suneetha from Testing Xperts, we are a global staffing, consulting and technology ... Title: IVR Quality Analyst Location: Alpharetta, GA/Middle town, NJ Duration: 6 to 12 months ...
My name is Suneetha from Testing Xperts, we are a global staffing, consulting and technology ... Title: IVR Quality Analyst Location: Alpharetta, GA/Middle town, NJ Duration: 6 to 12 months ...
Business Systems Analyst
Atlanta, GA · On-site
... testing, integration, and implementation, and management consulting services to various clients ... Experience as a BA on at least 1 IVR project * Basic understanding/familiarity with Enterprise IVR ...
Business Systems Analyst
Atlanta, GA · On-site
... testing, integration, and implementation, and management consulting services to various clients ... Experience as a BA on at least 1 IVR project * Basic understanding/familiarity with Enterprise IVR ...
... IVR, cloud migration, scripting, and API integrations . This role will support a voice ... Provide support for system patching, hardening, upgrades, testing, and break/fix remediation.
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... IVR, cloud migration, scripting, and API integrations . This role will support a voice ... Provide support for system patching, hardening, upgrades, testing, and break/fix remediation.
Lead AI Engineer
Atlanta, GA · On-site
$96K - $181K/yr
Design and develop AI-powered IVR and voice bot solutions leveraging modern conversational AI ... Establish engineering best practices for AI solution development, testing, deployment, and ...
Lead AI Engineer
Atlanta, GA · On-site
$96K - $181K/yr
Design and develop AI-powered IVR and voice bot solutions leveraging modern conversational AI ... Establish engineering best practices for AI solution development, testing, deployment, and ...
... testing, releases, and early-life stabilization. Key responsibilities include: * Design and build Amazon Connect solutions (contact flows, routing/queues, IVR, prompts, hours/holiday logic) * Develop ...
... testing, releases, and early-life stabilization. Key responsibilities include: * Design and build Amazon Connect solutions (contact flows, routing/queues, IVR, prompts, hours/holiday logic) * Develop ...
... IVR, integrations, testing and cutover) * Bachelor's degree in Computer Science, Engineering, or equivalent work experience * Ability to travel up to 50% on average, based on the work you do and the ...
... IVR, integrations, testing and cutover) * Bachelor's degree in Computer Science, Engineering, or equivalent work experience * Ability to travel up to 50% on average, based on the work you do and the ...
... IVR, integrations, testing and cutover) * 2+ years leading a technical workstream or small delivery team (onshore/offshore) with accountability for scope, quality, and timelines * Bachelor's degree ...
... IVR, integrations, testing and cutover) * 2+ years leading a technical workstream or small delivery team (onshore/offshore) with accountability for scope, quality, and timelines * Bachelor's degree ...
Quality Analyst
Alpharetta, GA · On-site
$48 - $50/hr
Functional and integration testing MS Dynamics 365 features and Genesys CX (Call routing, IVR flows etc.) Log, track, prioritize, and retest defects using Azure DevOps. Work with development teams to ...
Quality Analyst
Alpharetta, GA · On-site
$48 - $50/hr
Functional and integration testing MS Dynamics 365 features and Genesys CX (Call routing, IVR flows etc.) Log, track, prioritize, and retest defects using Azure DevOps. Work with development teams to ...
Sr Backend Engineer
Atlanta, GA · On-site +1
Good Understanding of the Software Development Lifecycle (SDLC) and Software Testing Lifecycle ... Good experience in a COTS products (such as COGNOS, CRM, IVR, Oracle E-Business Suite, IBM ...
Sr Backend Engineer
Atlanta, GA · On-site +1
Good Understanding of the Software Development Lifecycle (SDLC) and Software Testing Lifecycle ... Good experience in a COTS products (such as COGNOS, CRM, IVR, Oracle E-Business Suite, IBM ...
Good Understanding of the Software Development Lifecycle (SDLC) and Software Testing Lifecycle ... Good experience in a COTS products (such as COGNOS, CRM, IVR, Oracle E-Business Suite, IBM ...
Good Understanding of the Software Development Lifecycle (SDLC) and Software Testing Lifecycle ... Good experience in a COTS products (such as COGNOS, CRM, IVR, Oracle E-Business Suite, IBM ...
Senior QA Analyst
Atlanta, GA · On-site
You will be technically focused and experienced in both manual testing and database validation ... Support quality assurance efforts for web, mobile, and IVR applications. * Write clear, concise ...
Senior QA Analyst
Atlanta, GA · On-site
You will be technically focused and experienced in both manual testing and database validation ... Support quality assurance efforts for web, mobile, and IVR applications. * Write clear, concise ...
GAS Customer Technology Director
Atlanta, GA · On-site
Experience with contact center technology, including Contact Center as a Service platforms, IVR ... Own the SDLC, including planning, requirements, design, development, testing, deployment ...
GAS Customer Technology Director
Atlanta, GA · On-site
Experience with contact center technology, including Contact Center as a Service platforms, IVR ... Own the SDLC, including planning, requirements, design, development, testing, deployment ...
GAS Customer Technology Director
Atlanta, GA · On-site
Experience with contact center technology, including Contact Center as a Service platforms, IVR ... Own the SDLC, including planning, requirements, design, development, testing, deployment ...
GAS Customer Technology Director
Atlanta, GA · On-site
Experience with contact center technology, including Contact Center as a Service platforms, IVR ... Own the SDLC, including planning, requirements, design, development, testing, deployment ...
GAS Customer Technology Director
Atlanta, GA · On-site
Experience with contact center technology, including Contact Center as a Service platforms, IVR ... Own the SDLC, including planning, requirements, design, development, testing, deployment ...
GAS Customer Technology Director
Atlanta, GA · On-site
Experience with contact center technology, including Contact Center as a Service platforms, IVR ... Own the SDLC, including planning, requirements, design, development, testing, deployment ...
Sales Operations Analyst
Atlanta, GA · On-site
... IVR, text, and mobile capabilities. The scalability of its products allows merchants of all sizes ... Collaborate with Salesforce Administrators on system enhancements, business requirements, testing ...
Sales Operations Analyst
Atlanta, GA · On-site
... IVR, text, and mobile capabilities. The scalability of its products allows merchants of all sizes ... Collaborate with Salesforce Administrators on system enhancements, business requirements, testing ...
Conversational Designer - Senior Software Engineer
Atlanta, GA · On-site +1
$76K - $187K/yr
Experience with Dialogflow CX, including flow design, fulfillment, and testing. * Proficiency in ... Familiarity with telecom systems such as CRM, billing platforms, and IVR. * Hands on knowledge ...
Conversational Designer - Senior Software Engineer
Atlanta, GA · On-site +1
$76K - $187K/yr
Experience with Dialogflow CX, including flow design, fulfillment, and testing. * Proficiency in ... Familiarity with telecom systems such as CRM, billing platforms, and IVR. * Hands on knowledge ...
Ivr Testing information
What is an IVR Testing job?
An IVR Testing job involves evaluating an Interactive Voice Response (IVR) system to ensure it functions correctly, providing a seamless experience for users. Testers check call flows, voice prompts, menu navigation, speech recognition, and system integrations. They identify issues like misrouted calls, incorrect responses, or poor audio quality. Automation tools or manual testing methods are used to validate system performance and reliability. The role requires attention to detail, analytical skills, and familiarity with IVR technologies.
What are the key skills and qualifications needed to thrive in the Ivr Testing position, and why are they important?
To excel in IVR Testing, you should possess strong analytical skills, a solid understanding of telephony systems, and experience with automation and manual testing methodologies, often backed by a degree in computer science or related fields. Familiarity with tools like Genesys, Avaya, or Twilio, knowledge of scripting languages, and experience with test management platforms are commonly required. Strong attention to detail, effective communication, and problem-solving abilities help testers work efficiently with development and QA teams. These competencies are vital to ensure IVR systems operate flawlessly and deliver a positive user experience.
What are the typical daily responsibilities for someone working in IVR Testing?
As an IVR Testing professional, your typical day involves designing and executing test cases to validate IVR functionality, identifying and documenting defects, and ensuring seamless user interactions across multiple call flows. You may also collaborate closely with developers, business analysts, and product owners to clarify requirements and implement test plans. Regular maintenance of automation scripts, regression testing before software releases, and participation in review meetings are also common tasks. This role requires a proactive approach to troubleshooting and continuous communication to help deliver reliable IVR solutions.
What are popular job titles related to Ivr Testing jobs in Georgia? For Ivr Testing jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Ivr Testing jobs in Georgia look for? The top searched job categories for Ivr Testing jobs in Georgia are:
What cities in Georgia are hiring for Ivr Testing jobs? Cities in Georgia with the most Ivr Testing job openings:
Job description
Company Description
Greetings for the day!
My name is Suneetha from Testing Xperts, we are a global staffing, consulting and technology solutions company, offering industry-specific solutions to our fortune 500 clients and worldwide corporations.
Job Description
Title: IVR Quality Analyst
Location: Alpharetta, GA/Middle town, NJ
Duration: 6 to 12 months
Interview: Phone and Skype
Job description:-
Lab Build & Maintenance
Procure, install and configure Lab equipment across platforms
IVR Platforms - Avaya, Cisco, Genesys
Operating System - Linux, Windows, VMware
Tools - Monitoring tools, configuration tools and performance test tools
Automation tools across above platforms
Build lab environments
Manage change control of lab environments through certification cycles
Certification strategy including validation of requirements, design
Provide and justify effort estimates
Configuring lab and environments for Testing
Designing and Developing Certification Tools and Automation
Creating Certification plan and underlying test plans
Documenting strategy, review and editing
Escalate technical and project issues to Project Manager
Report project status to Project Manager
Provide technical support during deployment in Production
Assist with technical interviews of prospective team "
Qualifications
GraduationÂ
Additional Information
All your information will be kept confidential according to EEO guidelines.
About TestingXperts
Sourced by ZipRecruiter
Industry
It services
Company size
1,001 - 5,000 Employees
Headquarters location
Mechanicsburg, PA, US
Year founded
2013