My name is Suneetha from Testing Xperts, we are a global staffing, consulting and technology ... Title: IVR Quality Analyst Location: Alpharetta, GA/Middle town, NJ Duration: 6 to 12 months ...
My name is Suneetha from Testing Xperts, we are a global staffing, consulting and technology ... Title: IVR Quality Analyst Location: Alpharetta, GA/Middle town, NJ Duration: 6 to 12 months ...
Business Systems Analyst
Atlanta, GA · On-site
... testing, integration, and implementation, and management consulting services to various clients ... Experience as a BA on at least 1 IVR project * Basic understanding/familiarity with Enterprise IVR ...
Business Systems Analyst
Atlanta, GA · On-site
... testing, integration, and implementation, and management consulting services to various clients ... Experience as a BA on at least 1 IVR project * Basic understanding/familiarity with Enterprise IVR ...
... IVR, cloud migration, scripting, and API integrations . This role will support a voice ... Provide support for system patching, hardening, upgrades, testing, and break/fix remediation.
Quick apply
... IVR, cloud migration, scripting, and API integrations . This role will support a voice ... Provide support for system patching, hardening, upgrades, testing, and break/fix remediation.
Technical Lead
Atlanta, GA · Remote
$96K - $181K/yr
Lead solution architecture and technical design for IVR and voice bot initiatives. * Design and ... Establish and enforce engineering standards, including code quality, testing, and deployment ...
Technical Lead
Atlanta, GA · Remote
$96K - $181K/yr
Lead solution architecture and technical design for IVR and voice bot initiatives. * Design and ... Establish and enforce engineering standards, including code quality, testing, and deployment ...
Lead Software Engineer-Omnichannel APIs
Atlanta, GA · On-site +1
In this role, you will deliver innovative IVR solutions and develop robust omnichannel APIs for our ... Support API lifecycle management, including design reviews, implementation, testing, deployment ...
Lead Software Engineer-Omnichannel APIs
Atlanta, GA · On-site +1
In this role, you will deliver innovative IVR solutions and develop robust omnichannel APIs for our ... Support API lifecycle management, including design reviews, implementation, testing, deployment ...
Lead Software Engineer-Omnichannel APIs
Atlanta, GA · On-site +1
In this role, you will deliver innovative IVR solutions and develop robust omnichannel APIs for our ... Support API lifecycle management, including design reviews, implementation, testing, deployment ...
Lead Software Engineer-Omnichannel APIs
Atlanta, GA · On-site +1
In this role, you will deliver innovative IVR solutions and develop robust omnichannel APIs for our ... Support API lifecycle management, including design reviews, implementation, testing, deployment ...
Lead Software Engineer-Omnichannel APIs
Atlanta, GA · On-site +1
In this role, you will deliver innovative IVR solutions and develop robust omnichannel APIs for our ... Support API lifecycle management, including design reviews, implementation, testing, deployment ...
Lead Software Engineer-Omnichannel APIs
Atlanta, GA · On-site +1
In this role, you will deliver innovative IVR solutions and develop robust omnichannel APIs for our ... Support API lifecycle management, including design reviews, implementation, testing, deployment ...
... testing, releases, and early-life stabilization. Key responsibilities include: * Design and build Amazon Connect solutions (contact flows, routing/queues, IVR, prompts, hours/holiday logic) * Develop ...
... testing, releases, and early-life stabilization. Key responsibilities include: * Design and build Amazon Connect solutions (contact flows, routing/queues, IVR, prompts, hours/holiday logic) * Develop ...
... IVR, integrations, testing and cutover) * Bachelor's degree in Computer Science, Engineering, or equivalent work experience * Ability to travel up to 50% on average, based on the work you do and the ...
... IVR, integrations, testing and cutover) * Bachelor's degree in Computer Science, Engineering, or equivalent work experience * Ability to travel up to 50% on average, based on the work you do and the ...
... IVR, integrations, testing and cutover) * 2+ years leading a technical workstream or small delivery team (onshore/offshore) with accountability for scope, quality, and timelines * Bachelor's degree ...
... IVR, integrations, testing and cutover) * 2+ years leading a technical workstream or small delivery team (onshore/offshore) with accountability for scope, quality, and timelines * Bachelor's degree ...
... testing, releases, and early-life stabilization. Key responsibilities include: * Design and build Amazon Connect solutions (contact flows, routing/queues, IVR, prompts, hours/holiday logic) * Develop ...
... testing, releases, and early-life stabilization. Key responsibilities include: * Design and build Amazon Connect solutions (contact flows, routing/queues, IVR, prompts, hours/holiday logic) * Develop ...
Quality Analyst
Alpharetta, GA · On-site
$48 - $50/hr
Functional and integration testing MS Dynamics 365 features and Genesys CX (Call routing, IVR flows etc.) Log, track, prioritize, and retest defects using Azure DevOps. Work with development teams to ...
Quality Analyst
Alpharetta, GA · On-site
$48 - $50/hr
Functional and integration testing MS Dynamics 365 features and Genesys CX (Call routing, IVR flows etc.) Log, track, prioritize, and retest defects using Azure DevOps. Work with development teams to ...
... IVR, and application performance issues across Cisco contact center platforms and supporting technologies; * Supporting system upgrades, change management activities, testing efforts, and production ...
... IVR, and application performance issues across Cisco contact center platforms and supporting technologies; * Supporting system upgrades, change management activities, testing efforts, and production ...
IT Specialist (Network Services)
Chamblee, GA · On-site
$125K/yr
... IVR, and application performance issues across Cisco contact center platforms and supporting technologies; * Supporting system upgrades, change management activities, testing efforts, and production ...
IT Specialist (Network Services)
Chamblee, GA · On-site
$125K/yr
... IVR, and application performance issues across Cisco contact center platforms and supporting technologies; * Supporting system upgrades, change management activities, testing efforts, and production ...
Lead IT Specialist (Systems Analysis/Application Software)
Savannah, GA · On-site +1
$125K/yr
Designing, developing, integrating, testing, and supporting conversational interfaces, virtual assistants, voice automation, or interactive voice response (IVR) solutions in a production environment.
Lead IT Specialist (Systems Analysis/Application Software)
Savannah, GA · On-site +1
$125K/yr
Designing, developing, integrating, testing, and supporting conversational interfaces, virtual assistants, voice automation, or interactive voice response (IVR) solutions in a production environment.
... IVR, and application performance issues across Cisco contact center platforms and supporting technologies; * Supporting system upgrades, change management activities, testing efforts, and production ...
... IVR, and application performance issues across Cisco contact center platforms and supporting technologies; * Supporting system upgrades, change management activities, testing efforts, and production ...
... IVR, and application performance issues across Cisco contact center platforms and supporting technologies; * Supporting system upgrades, change management activities, testing efforts, and production ...
... IVR, and application performance issues across Cisco contact center platforms and supporting technologies; * Supporting system upgrades, change management activities, testing efforts, and production ...
Lead IT Specialist (Systems Analysis/Application Software)
Athens, GA · On-site +1
$125K/yr
Designing, developing, integrating, testing, and supporting conversational interfaces, virtual assistants, voice automation, or interactive voice response (IVR) solutions in a production environment.
Lead IT Specialist (Systems Analysis/Application Software)
Athens, GA · On-site +1
$125K/yr
Designing, developing, integrating, testing, and supporting conversational interfaces, virtual assistants, voice automation, or interactive voice response (IVR) solutions in a production environment.
IT Specialist (Network Services)
Athens, GA · On-site
$125K/yr
... IVR, and application performance issues across Cisco contact center platforms and supporting technologies; * Supporting system upgrades, change management activities, testing efforts, and production ...
IT Specialist (Network Services)
Athens, GA · On-site
$125K/yr
... IVR, and application performance issues across Cisco contact center platforms and supporting technologies; * Supporting system upgrades, change management activities, testing efforts, and production ...
Lead IT Specialist (Systems Analysis/Application Software)
Smyrna, GA · On-site +1
$125K/yr
Designing, developing, integrating, testing, and supporting conversational interfaces, virtual assistants, voice automation, or interactive voice response (IVR) solutions in a production environment.
Lead IT Specialist (Systems Analysis/Application Software)
Smyrna, GA · On-site +1
$125K/yr
Designing, developing, integrating, testing, and supporting conversational interfaces, virtual assistants, voice automation, or interactive voice response (IVR) solutions in a production environment.
Ivr Testing information
What is an IVR Testing job?
An IVR Testing job involves evaluating an Interactive Voice Response (IVR) system to ensure it functions correctly, providing a seamless experience for users. Testers check call flows, voice prompts, menu navigation, speech recognition, and system integrations. They identify issues like misrouted calls, incorrect responses, or poor audio quality. Automation tools or manual testing methods are used to validate system performance and reliability. The role requires attention to detail, analytical skills, and familiarity with IVR technologies.
What are the key skills and qualifications needed to thrive in the Ivr Testing position, and why are they important?
To excel in IVR Testing, you should possess strong analytical skills, a solid understanding of telephony systems, and experience with automation and manual testing methodologies, often backed by a degree in computer science or related fields. Familiarity with tools like Genesys, Avaya, or Twilio, knowledge of scripting languages, and experience with test management platforms are commonly required. Strong attention to detail, effective communication, and problem-solving abilities help testers work efficiently with development and QA teams. These competencies are vital to ensure IVR systems operate flawlessly and deliver a positive user experience.
What are the typical daily responsibilities for someone working in IVR Testing?
As an IVR Testing professional, your typical day involves designing and executing test cases to validate IVR functionality, identifying and documenting defects, and ensuring seamless user interactions across multiple call flows. You may also collaborate closely with developers, business analysts, and product owners to clarify requirements and implement test plans. Regular maintenance of automation scripts, regression testing before software releases, and participation in review meetings are also common tasks. This role requires a proactive approach to troubleshooting and continuous communication to help deliver reliable IVR solutions.
What are popular job titles related to Ivr Testing jobs in Georgia? For Ivr Testing jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Ivr Testing jobs in Georgia look for? The top searched job categories for Ivr Testing jobs in Georgia are:
What cities in Georgia are hiring for Ivr Testing jobs? Cities in Georgia with the most Ivr Testing job openings:
Job description
Company Description
Greetings for the day!
My name is Suneetha from Testing Xperts, we are a global staffing, consulting and technology solutions company, offering industry-specific solutions to our fortune 500 clients and worldwide corporations.
Job Description
Title: IVR Quality Analyst
Location: Alpharetta, GA/Middle town, NJ
Duration: 6 to 12 months
Interview: Phone and Skype
Job description:-
Lab Build & Maintenance
Procure, install and configure Lab equipment across platforms
IVR Platforms - Avaya, Cisco, Genesys
Operating System - Linux, Windows, VMware
Tools - Monitoring tools, configuration tools and performance test tools
Automation tools across above platforms
Build lab environments
Manage change control of lab environments through certification cycles
Certification strategy including validation of requirements, design
Provide and justify effort estimates
Configuring lab and environments for Testing
Designing and Developing Certification Tools and Automation
Creating Certification plan and underlying test plans
Documenting strategy, review and editing
Escalate technical and project issues to Project Manager
Report project status to Project Manager
Provide technical support during deployment in Production
Assist with technical interviews of prospective team "
Qualifications
GraduationÂ
Additional Information
All your information will be kept confidential according to EEO guidelines.
About TestingXperts
Sourced by ZipRecruiter
Industry
It services
Company size
1,001 - 5,000 Employees
Headquarters location
Mechanicsburg, PA, US
Year founded
2013