My name is Suneetha from Testing Xperts, we are a global staffing, consulting and technology ... Title: IVR Quality Analyst Location: Alpharetta, GA/Middle town, NJ Duration: 6 to 12 months ...
My name is Suneetha from Testing Xperts, we are a global staffing, consulting and technology ... Title: IVR Quality Analyst Location: Alpharetta, GA/Middle town, NJ Duration: 6 to 12 months ...
... IVR, cloud migration, scripting, and API integrations . This role will support a voice ... Provide support for system patching, hardening, upgrades, testing, and break/fix remediation.
Quick apply
... IVR, cloud migration, scripting, and API integrations . This role will support a voice ... Provide support for system patching, hardening, upgrades, testing, and break/fix remediation.
... testing, integration, and implementation, and management consulting services to various clients ... Experience as a BA on at least 1 IVR project * Basic understanding/familiarity with Enterprise IVR ...
... testing, integration, and implementation, and management consulting services to various clients ... Experience as a BA on at least 1 IVR project * Basic understanding/familiarity with Enterprise IVR ...
Technical Lead
Atlanta, GA · Remote
$96K - $181K/yr
Lead solution architecture and technical design for IVR and voice bot initiatives. * Design and ... Establish and enforce engineering standards, including code quality, testing, and deployment ...
Technical Lead
Atlanta, GA · Remote
$96K - $181K/yr
Lead solution architecture and technical design for IVR and voice bot initiatives. * Design and ... Establish and enforce engineering standards, including code quality, testing, and deployment ...
Contact Center Voice Engineer
$50 - $60/hr
Work with cloud-based contact center (CCaaS), AI speech, natural language IVR, scripting, and API ... Support application testing, system upgrades, and hardware/software updates. Requirements:
Contact Center Voice Engineer
$50 - $60/hr
Work with cloud-based contact center (CCaaS), AI speech, natural language IVR, scripting, and API ... Support application testing, system upgrades, and hardware/software updates. Requirements:
... IVR, integrations, testing and cutover) * Bachelor's degree in Computer Science, Engineering, or equivalent work experience * Ability to travel up to 50% on average, based on the work you do and the ...
... IVR, integrations, testing and cutover) * Bachelor's degree in Computer Science, Engineering, or equivalent work experience * Ability to travel up to 50% on average, based on the work you do and the ...
... testing, releases, and early-life stabilization. Key responsibilities include: * Design and build Amazon Connect solutions (contact flows, routing/queues, IVR, prompts, hours/holiday logic) * Develop ...
... testing, releases, and early-life stabilization. Key responsibilities include: * Design and build Amazon Connect solutions (contact flows, routing/queues, IVR, prompts, hours/holiday logic) * Develop ...
... testing, releases, and early-life stabilization. Key responsibilities include: * Design and build Amazon Connect solutions (contact flows, routing/queues, IVR, prompts, hours/holiday logic) * Develop ...
... testing, releases, and early-life stabilization. Key responsibilities include: * Design and build Amazon Connect solutions (contact flows, routing/queues, IVR, prompts, hours/holiday logic) * Develop ...
... IVR, integrations, testing and cutover) * 2+ years leading a technical workstream or small delivery team (onshore/offshore) with accountability for scope, quality, and timelines * Bachelor's degree ...
... IVR, integrations, testing and cutover) * 2+ years leading a technical workstream or small delivery team (onshore/offshore) with accountability for scope, quality, and timelines * Bachelor's degree ...
Lead end to end digital journey design using customer insights, analytics, and testing. * Establish ... Deep understanding of IVR systems, web and mobile platforms. * Knowledgeable with multiple systems ...
Lead end to end digital journey design using customer insights, analytics, and testing. * Establish ... Deep understanding of IVR systems, web and mobile platforms. * Knowledgeable with multiple systems ...
Be Seen First
Sr. Network Engineer
Atlanta, GA · On-site
$40 - $50/hr
Cloud base contact center (CCaaS), AI speech, natural language IVR, scripting, and API integration ... Provide application support and testing for system patching, hardening and hardware/software ...
Quick apply
Be Seen First
Sr. Network Engineer
Atlanta, GA · On-site
$40 - $50/hr
Cloud base contact center (CCaaS), AI speech, natural language IVR, scripting, and API integration ... Provide application support and testing for system patching, hardening and hardware/software ...
Network Engineer
Atlanta, GA · On-site
$64.28/hr
Cloud base contact center (CCaaS), AI speech, natural language IVR, scripting, and API integration ... and testing for system patching, hardening and hardware/software upgrades, system updates, and ...
Network Engineer
Atlanta, GA · On-site
$64.28/hr
Cloud base contact center (CCaaS), AI speech, natural language IVR, scripting, and API integration ... and testing for system patching, hardening and hardware/software upgrades, system updates, and ...
Personal Care Assistant (PCA)
Gray, GA · On-site
$11.75 - $15.75/hr
Able to use the Care Call IVR system * Capable of assisting with activities of daily living ... Passed competency testing or successfully completed a competency training and evaluation program ...
Personal Care Assistant (PCA)
Gray, GA · On-site
$11.75 - $15.75/hr
Able to use the Care Call IVR system * Capable of assisting with activities of daily living ... Passed competency testing or successfully completed a competency training and evaluation program ...
Customer Support Representative II
Duluth, GA · On-site
$15.75 - $20/hr
Plan, execute, and validate application and workflow testing to ensure data accuracy and proper ... Knowledge of IVR systems or payment platforms * Experience in SaaS or application support ...
Customer Support Representative II
Duluth, GA · On-site
$15.75 - $20/hr
Plan, execute, and validate application and workflow testing to ensure data accuracy and proper ... Knowledge of IVR systems or payment platforms * Experience in SaaS or application support ...
Customer Support Representative II
Duluth, GA · On-site
$15.75 - $20/hr
Plan, execute, and validate application and workflow testing to ensure data accuracy and proper ... Knowledge of IVR systems or payment platforms * Experience in SaaS or application support ...
Customer Support Representative II
Duluth, GA · On-site
$15.75 - $20/hr
Plan, execute, and validate application and workflow testing to ensure data accuracy and proper ... Knowledge of IVR systems or payment platforms * Experience in SaaS or application support ...
Marketing Automation Manager
Dunwoody, GA · On-site
$115K - $125K/yr
Oversee end-to-end testing and data validation to ensure accurate data and performance reporting ... IVR Phone Systems (Invoca, Aircall, etc.) * Data Visualization (Power BI, Tableau, Looker, Qlik ...
Marketing Automation Manager
Dunwoody, GA · On-site
$115K - $125K/yr
Oversee end-to-end testing and data validation to ensure accurate data and performance reporting ... IVR Phone Systems (Invoca, Aircall, etc.) * Data Visualization (Power BI, Tableau, Looker, Qlik ...
Conversational Designer - Senior Software Engineer
Atlanta, GA · On-site +1
$76K - $187K/yr
Experience with Dialogflow CX, including flow design, fulfillment, and testing. * Proficiency in ... Familiarity with telecom systems such as CRM, billing platforms, and IVR. * Hands on knowledge ...
Conversational Designer - Senior Software Engineer
Atlanta, GA · On-site +1
$76K - $187K/yr
Experience with Dialogflow CX, including flow design, fulfillment, and testing. * Proficiency in ... Familiarity with telecom systems such as CRM, billing platforms, and IVR. * Hands on knowledge ...
Ivr Testing information
Is there a legit product tester job?
Product tester jobs, including roles like IVR testing, are legitimate opportunities where individuals evaluate products or systems for quality and functionality. These positions often require attention to detail, technical skills, and sometimes specific certifications, and they are typically advertised through reputable job boards or company websites.
How to perform IVR testing?
IVR testing involves verifying the functionality, prompts, and call flow of an Interactive Voice Response system by using test calls, automated testing tools, and scripting to ensure accurate responses and seamless user experience. Testers should check for correct menu options, audio quality, and system responses across various scenarios, often using specialized IVR testing software. Proper documentation and understanding of the system's design are essential for effective testing.
What jobs pay $400 an hour?
High-paying jobs that can reach $400 an hour include specialized consulting roles, senior legal or medical professionals, and certain executive or niche technical positions. These roles often require advanced skills, extensive experience, or certifications, and may involve freelance or contract work with flexible schedules.
What is an IVR Testing job?
An IVR Testing job involves evaluating an Interactive Voice Response (IVR) system to ensure it functions correctly, providing a seamless experience for users. Testers check call flows, voice prompts, menu navigation, speech recognition, and system integrations. They identify issues like misrouted calls, incorrect responses, or poor audio quality. Automation tools or manual testing methods are used to validate system performance and reliability. The role requires attention to detail, analytical skills, and familiarity with IVR technologies.
What are the key skills and qualifications needed to thrive in the Ivr Testing position, and why are they important?
To excel in IVR Testing, you should possess strong analytical skills, a solid understanding of telephony systems, and experience with automation and manual testing methodologies, often backed by a degree in computer science or related fields. Familiarity with tools like Genesys, Avaya, or Twilio, knowledge of scripting languages, and experience with test management platforms are commonly required. Strong attention to detail, effective communication, and problem-solving abilities help testers work efficiently with development and QA teams. These competencies are vital to ensure IVR systems operate flawlessly and deliver a positive user experience.
What is IVR in testing?
In IVR testing, the job involves verifying the functionality of Interactive Voice Response systems that automate phone interactions. Testers ensure that menus, prompts, and call flows work correctly, often using tools like scripting and automation to simulate user interactions and identify issues before deployment.
What are the typical daily responsibilities for someone working in IVR Testing?
As an IVR Testing professional, your typical day involves designing and executing test cases to validate IVR functionality, identifying and documenting defects, and ensuring seamless user interactions across multiple call flows. You may also collaborate closely with developers, business analysts, and product owners to clarify requirements and implement test plans. Regular maintenance of automation scripts, regression testing before software releases, and participation in review meetings are also common tasks. This role requires a proactive approach to troubleshooting and continuous communication to help deliver reliable IVR solutions.
What are popular job titles related to Ivr Testing jobs in Georgia? For Ivr Testing jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Ivr Testing jobs in Georgia look for? The top searched job categories for Ivr Testing jobs in Georgia are:
What cities in Georgia are hiring for Ivr Testing jobs? Cities in Georgia with the most Ivr Testing job openings:
Job description
Company Description
Greetings for the day!
My name is Suneetha from Testing Xperts, we are a global staffing, consulting and technology solutions company, offering industry-specific solutions to our fortune 500 clients and worldwide corporations.
Job Description
Title: IVR Quality Analyst
Location: Alpharetta, GA/Middle town, NJ
Duration: 6 to 12 months
Interview: Phone and Skype
Job description:-
Lab Build & Maintenance
Procure, install and configure Lab equipment across platforms
IVR Platforms - Avaya, Cisco, Genesys
Operating System - Linux, Windows, VMware
Tools - Monitoring tools, configuration tools and performance test tools
Automation tools across above platforms
Build lab environments
Manage change control of lab environments through certification cycles
Certification strategy including validation of requirements, design
Provide and justify effort estimates
Configuring lab and environments for Testing
Designing and Developing Certification Tools and Automation
Creating Certification plan and underlying test plans
Documenting strategy, review and editing
Escalate technical and project issues to Project Manager
Report project status to Project Manager
Provide technical support during deployment in Production
Assist with technical interviews of prospective team "
Qualifications
Graduation
Additional Information
All your information will be kept confidential according to EEO guidelines.
About TestingXperts
Sourced by ZipRecruiter
Industry
It services
Company size
1,001 - 5,000 Employees
Headquarters location
Mechanicsburg, PA, US
Year founded
2013