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Ivr Testing Jobs in Illinois (NOW HIRING)

PHMG Careers

Cloud Telephony Technician

Chicago, IL · On-site

$45K - $55K/yr

From intelligent call routing and conversational AI to traditional IVR design and cloud telephony ... Accurately implementing, testing and documenting projects before go-live * Identifying ...

PHMG Careers

Cloud Telephony Technician

Chicago, IL · On-site

$45K - $55K/yr

From intelligent call routing and conversational AI to traditional IVR design and cloud telephony ... Accurately implementing, testing and documenting projects before go-live * Identifying ...

PHMG Careers

Cloud Telephony Technician

Chicago, IL · On-site

$45K - $55K/yr

From intelligent call routing and conversational AI to traditional IVR design and cloud telephony ... Accurately implementing, testing and documenting projects before go-live * Identifying ...

Vail Systems Inc.

Technical Project Manager II

Chicago, IL · On-site

$94.80 - $117.50/hr

Perform user-acceptance testing and coordinate releases. * After project completion, facilitate ... Knowledge of telecommunications/telephony, VoIP, call routing, IVR functionality, and call flows ...

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Ivr Testing information

See Illinois salary details

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$39

$72

How much do ivr testing jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for ivr testing in Illinois is $39.15, according to ZipRecruiter salary data. Most workers in this role earn between $21.94 and $51.89 per hour, depending on experience, location, and employer.

What is ivr testing?

An IVR Testing job involves evaluating an Interactive Voice Response (IVR) system to ensure it functions correctly, providing a seamless experience for users. Testers check call flows, voice prompts, menu navigation, speech recognition, and system integrations. They identify issues like misrouted calls, incorrect responses, or poor audio quality. Automation tools or manual testing methods are used to validate system performance and reliability. The role requires attention to detail, analytical skills, and familiarity with IVR technologies.

What does someone in ivr testing do?

As an IVR Testing professional, your typical day involves designing and executing test cases to validate IVR functionality, identifying and documenting defects, and ensuring seamless user interactions across multiple call flows. You may also collaborate closely with developers, business analysts, and product owners to clarify requirements and implement test plans. Regular maintenance of automation scripts, regression testing before software releases, and participation in review meetings are also common tasks. This role requires a proactive approach to troubleshooting and continuous communication to help deliver reliable IVR solutions.

What are the key skills and qualifications needed for ivr testing?

To excel in IVR Testing, you should possess strong analytical skills, a solid understanding of telephony systems, and experience with automation and manual testing methodologies, often backed by a degree in computer science or related fields. Familiarity with tools like Genesys, Avaya, or Twilio, knowledge of scripting languages, and experience with test management platforms are commonly required. Strong attention to detail, effective communication, and problem-solving abilities help testers work efficiently with development and QA teams. These competencies are vital to ensure IVR systems operate flawlessly and deliver a positive user experience.

What is an IVR tester?

An IVR tester is a professional who evaluates Interactive Voice Response (IVR) systems to ensure they function correctly, providing accurate prompts and responses. They typically use testing tools and scripts to identify issues, verify call flows, and improve user experience in telephony environments.

What is the job description of an IVR testing?

An IVR testing specialist is responsible for verifying the functionality, usability, and accuracy of interactive voice response systems. This involves creating test cases, executing tests, identifying issues, and ensuring the system responds correctly to user inputs, often using testing tools and scripts. Attention to detail and knowledge of telephony systems are essential for this role.

What are the most commonly searched types of Ivr Testing jobs in Illinois?

The most popular types of Ivr Testing jobs in Illinois are:

What are popular job titles related to Ivr Testing jobs in Illinois?

For Ivr Testing jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Ivr Testing jobs in Illinois look for?

The top searched job categories for Ivr Testing jobs in Illinois are:

Ivr Testing jobs near you
Infographic showing various Ivr Testing job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 88% Full Time, 8% Part Time, 2% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $81,435 per year, or $39.2 per hour.

Contact Center AI Architect ___ Chicago, IL (Onsite) ___ Contract

Acestack

Chicago, IL • On-site

Contractor

Re-posted 21 days ago

Job description

Role: Contact Center AI Architect
Location: Chicago, IL – Onsite from day 1
Long Term Contract

Key Responsibilities:

  • Lead design solutions/solution blue prints, artifacts/ hands on code involving Conversational AI, IVR systems, chatbot/web chat solutions, and cloud-native web applications.
  • Collaborate with technology leads/developers, business SMEs, UX designers, and technology stakeholders to define technical deliveries Drive integration of Voice and Web-based channels with back-end systems, APIs and analytics platforms.
  • Coordinate with Cloud infrastructure teams (AWS, Azure, or GCP) to ensure scalable, secure, and high-performance deployments.
  • Lead/design/architecting API integrations between internal platforms, external systems, and cloud services. Collaborate with development, infrastructure, and product teams to gather integration requirements and translate them into scalable technical solutions.

Key Skills & Experience:

  • Overall IT Experience: 10-15+ Years
  • 8+ years of hands on technical experience in Contact Center & CX platforms Proven experience delivering IVR, web chat, and AI-powered virtual assistant solutions.
  • Solid technical understanding of cloud platforms (AWS/Azure/GCP), APIs, CI/CD, web technologies, and DevOps practices.
  • Strong organizational and stakeholder management skills across technical and non-technical teams. Experience with Agile/Scrum or SAFe frameworks and tools (e.g., Jira, Confluence, Azure DevOps). Excellent communication, leadership, and documentation abilities.
  • Knowledge of APIs, JSON, XML, and OAuth Experience with language: Node.js, Python Familiarity with CI/CD pipelines/DevOps and version control tools like Git.
  • Knowledge of customer journey mapping, persona design, and voice UX best practices. Familiarity with compliance standards (e.g., GDPR, HIPAA, PCI-DSS) in cloud and CX solutions.

Nice to have:

  • Knowledge of NLP/NLU, LLMs, or Generative AI frameworks (e.g., OpenAI, Google Vertex AI, Amazon Bedrock).
  • Experience in Conversational AI domains.
  • Experience in AI/ML-based initiative rollouts (chat/voice bots), including data preparation, prompt design, testing, and feedback loops.

To Apply : You may share resume to vivekk@acestackllc.com
 

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About AceStack

Sourced by ZipRecruiter

AceStack is a global IT consulting & Staffing agency. We deal in Health care (Nursing, Allied, Clinical/Non-clinical) Staffing, Engineering Staffing & I.T. Staffing. Founded in 2017 in New Jersey, AceStack has reported consistent growth and profit every year and carries zero debt. AceStack consultants are placed across USA, Canada, Mexico, and Asia. In addition to our headquarters in New Jersey – USA, we also have offices in Canada, Noida, and Ahmedabad. AceStack’s exceptionally high-touch service keeps our clients satisfied and our Consultants/Travelers engaged. We believe in investing in our Consultants/Clients in a variety of ways. We employ AceStack ambassador who helps guide Consultants through the on-boarding process and ensure the transition into their new role with our Client is seamless. We also have dedicated Consultant care representatives located throughout our organization who provide the same level of attention throughout our Consultant’s tenure. Due to this level of attention and care, AceStack enjoys not only one of the highest retention rates in the staffing industry but also one of the highest redeployment rates in the industry.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

NJ, US

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