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How much do ivr testing jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for ivr testing in Illinois is $39.15, according to ZipRecruiter salary data. Most workers in this role earn between $21.94 and $51.89 per hour, depending on experience, location, and employer.

What is an IVR tester?

An IVR tester is a professional who evaluates Interactive Voice Response (IVR) systems to ensure they function correctly, providing accurate call routing and user prompts. They typically use testing tools and scripts to identify issues and verify system performance before deployment.

What is the job description of an IVR testing?

An IVR testing specialist is responsible for verifying the functionality, usability, and accuracy of interactive voice response systems. This involves creating test cases, executing tests, identifying issues, and ensuring the system responds correctly to user inputs. Knowledge of telephony systems, scripting, and testing tools is essential for this role.

What is ivr testing?

An IVR Testing job involves evaluating an Interactive Voice Response (IVR) system to ensure it functions correctly, providing a seamless experience for users. Testers check call flows, voice prompts, menu navigation, speech recognition, and system integrations. They identify issues like misrouted calls, incorrect responses, or poor audio quality. Automation tools or manual testing methods are used to validate system performance and reliability. The role requires attention to detail, analytical skills, and familiarity with IVR technologies.

What are the key skills and qualifications needed for ivr testing?

To excel in IVR Testing, you should possess strong analytical skills, a solid understanding of telephony systems, and experience with automation and manual testing methodologies, often backed by a degree in computer science or related fields. Familiarity with tools like Genesys, Avaya, or Twilio, knowledge of scripting languages, and experience with test management platforms are commonly required. Strong attention to detail, effective communication, and problem-solving abilities help testers work efficiently with development and QA teams. These competencies are vital to ensure IVR systems operate flawlessly and deliver a positive user experience.

What does someone in ivr testing do?

As an IVR Testing professional, your typical day involves designing and executing test cases to validate IVR functionality, identifying and documenting defects, and ensuring seamless user interactions across multiple call flows. You may also collaborate closely with developers, business analysts, and product owners to clarify requirements and implement test plans. Regular maintenance of automation scripts, regression testing before software releases, and participation in review meetings are also common tasks. This role requires a proactive approach to troubleshooting and continuous communication to help deliver reliable IVR solutions.

What are the most commonly searched types of Ivr Testing jobs in Illinois? The most popular types of Ivr Testing jobs in Illinois are:
What are popular job titles related to Ivr Testing jobs in Illinois? For Ivr Testing jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Ivr Testing jobs in Illinois look for? The top searched job categories for Ivr Testing jobs in Illinois are:
Ivr Testing jobs near you
Infographic showing various Ivr Testing job openings in Illinois as of August 2026, with employment types broken down into 100% Contract. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $81,435 per year, or $39.2 per hour.

Business Professional - QA Specialist I

TriOptus LLC

Oak Brook, IL • On-site

Full-time

Re-posted 5 days ago

Job description

Job Title: Business Professional - QA Specialist
Location: Oakbrook Terrace, IL 60181
Contract: 6+ months (Possible Extension)
Business Unit - eChannels
Looking for a Spanish tester with primarily IVR experience, but will take web or mobile app, we are open to remote, but prefer local to Chicago metro. Office hours are 8 AM to 4 PM M-F, but there are a lot of after-hours and weekend support needed in this role.
Team Structure - We have a team size of 7 on UAT. We do acceptance testing and production business verification for IVR, web, and mobile app self-service
Current/future projects - Migrating to a new customer information system and need a Spanish tester while other Spanish-speaking resources roll off.
Day-to-day responsibilities - Creating and executing test cases. After hours and weekend support as necessary.
MUST HAVE:
Bilingual - Spanish and English
Software Testing - IVR, Web, and/or Mobile App
Test Case Creation
Defect Tracking
Cross-Team and Cross-Function Communication Skills
PREFERRED:
IVR
Azure Dev Ops
Implementation Support
Defect Review Leadership.
Education Level/Type - Bachelor's Degree in IT, MIS, Computer, Math or related field. 2 years' work experience. Will consider higher work experience in lieu of degree

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