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Ivr Testing Jobs (NOW HIRING)

US IT Solutions Inc

IVR Test Lead

Lansing, MI

$48.25 - $65.75/hr

The IVR Test Lead will lead a team of 2 - 3 people in utilizing Testing Center of Excellence (TCoE) processes, frameworks, templates & tools to perform all tasks within the Software Testing Life ...

TestingXperts

Openings on IVR Developer

Middletown, NJ · On-site

$49.75 - $64/hr

My name is Suneetha from Testing Xperts, we are a global staffing, consulting and technology ... IVR Developer Location: Alpharetta, GA/Middle town, NJ Duration: 6 to 12 months Interview: Phone ...

Compunnel

IVR Tech Lead

Cleveland, OH · On-site

Establish and enforce engineering standards for code quality, testing, and deployment practices ... Experience with IVR, Voice Bots, or contact center technologies. * Strong knowledge of prompt ...

Headway Tek Inc

QA Lead with Cyara and IVR

Dallas, TX · On-site

The ideal candidate has strong experience testing IVR applications, creating automated test suites using Cyara, and developing custom automation frameworks using Node.js. This role will work closely ...

Tata Consultancy Service Limited

Cyra Tester

Detroit, MI · On-site

$80K - $85K/yr

Call drops ,Latency, IVR delay, Queue buildup, System bottlenecks. • Load & Performance Testing. Use CYRA or external tools to generate high-volume call simulations. • Experience in voice load ...

US IT Solutions Inc

IVR Test Lead

Lansing, MI

$48.25 - $65.75/hr

The IVR Test Analyst will align with the process & frameworks and leverage templates & tools to perform all aspects of the Software Testing Life Cycle, including analyzing requirements, creating test ...

PTP

Testing Team Lead

Rancho Cordova, CA · On-site

Planning web and IVR test efforts to complete the customer experience * Developing and leading others to develop test plans (test cases and test scripts) * Identifying testing efforts required based ...

PTP

Testing Team Lead

Sacramento, CA · On-site

Responsibilities : • Effectively leading a small team of testers to meet project deadlines • Planning web and IVR test efforts to complete the customer experience • Developing and leading ...

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IVR Testing information

What is ivr testing?

An IVR Testing job involves evaluating an Interactive Voice Response (IVR) system to ensure it functions correctly, providing a seamless experience for users. Testers check call flows, voice prompts, menu navigation, speech recognition, and system integrations. They identify issues like misrouted calls, incorrect responses, or poor audio quality. Automation tools or manual testing methods are used to validate system performance and reliability. The role requires attention to detail, analytical skills, and familiarity with IVR technologies.

What does someone in ivr testing do?

As an IVR Testing professional, your typical day involves designing and executing test cases to validate IVR functionality, identifying and documenting defects, and ensuring seamless user interactions across multiple call flows. You may also collaborate closely with developers, business analysts, and product owners to clarify requirements and implement test plans. Regular maintenance of automation scripts, regression testing before software releases, and participation in review meetings are also common tasks. This role requires a proactive approach to troubleshooting and continuous communication to help deliver reliable IVR solutions.

What are the key skills and qualifications needed for ivr testing?

To excel in IVR Testing, you should possess strong analytical skills, a solid understanding of telephony systems, and experience with automation and manual testing methodologies, often backed by a degree in computer science or related fields. Familiarity with tools like Genesys, Avaya, or Twilio, knowledge of scripting languages, and experience with test management platforms are commonly required. Strong attention to detail, effective communication, and problem-solving abilities help testers work efficiently with development and QA teams. These competencies are vital to ensure IVR systems operate flawlessly and deliver a positive user experience.

What is an IVR tester?

An IVR tester is a professional who evaluates Interactive Voice Response (IVR) systems to ensure they function correctly, providing accurate prompts and responses. They typically use testing tools and scripts to identify issues, verify call flows, and improve user experience in telephony environments.

What is the job description of an IVR testing?

An IVR testing specialist is responsible for verifying the functionality, usability, and accuracy of interactive voice response systems. This involves creating test cases, executing tests, identifying issues, and ensuring the system responds correctly to user inputs, often using testing tools and scripts. Attention to detail and knowledge of telephony systems are essential for this role.
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IVR Testing jobs near you
Infographic showing various Ivr Testing job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 10% Part Time, 3% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

IVR QA Automation Engineer- R01568701

Brillio

Saint Louis, MO • Hybrid

Full-time

Re-posted 2 days ago

Job description

About Brillio:

Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.
Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work certification year after year.

IVR QA Automation Engineer
Primary Skills
  • IVR QA Automation Engineer
Specialization
  • IVR QA Automation Engineer
Job requirements

  • Role: IVR QA Automation Engineer

    Years of Experience: 8+ years

    Location: New York - Hybrid (3 days onsite)

    As a consultant within the DE team, you will work with our clients to define their digital strategy and execution roadmap, and design and implement differentiated digital solutions to help deliver measurable value.

    Job Description:

    Position Summary We are seeking an experienced Quality Assurance Engineer to lead the testing and automation of a cloud-based contact center solution built on Amazon Connect.

    The ideal candidate has strong experience testing IVR applications, creating automated test suites using Cyara, and developing custom automation frameworks using Node.js.

    This role will work closely with Product Managers, Developers, Business Analysts, and DevOps teams to ensure high-quality releases across multiple environments throughout the software development lifecycle.

    Key Responsibilities

    Design, develop, and execute comprehensive test strategies for Amazon Connect IVR and contact center applications. Build and maintain automated IVR regression and functional test suites using Cyara.

    Develop and enhance custom automation frameworks using Node.js. Validate Amazon Connect contact flows, queues, routing profiles, prompts, Lambda integrations, and Amazon Lex bots.

    Test customer authentication, self-service workflows, transfers, callbacks, error handling, and exception scenarios.

    Validate integrations with AWS Lambda, REST APIs, CRM platforms, and backend services. Execute smoke, functional, regression, integration, and end-to-end testing across Dev, QA, UAT, and Production environments. Analyze test failures, identify root causes, and collaborate with development teams to resolve defects.

    Create and maintain reusable automated test scripts and test data.

    Participate in sprint planning, backlog refinement, and release planning activities.

    Track defects using Jira and provide detailed reporting on testing progress, risks, and quality metrics.

    Support CI/CD pipelines by integrating automated tests into deployment workflows.

    Continuously improve automation coverage, testing efficiency, and release quality.

    Required Qualifications

    Bachelor's degree in Computer Science, Information Systems, Engineering, or related field.

    5+ years of software quality assurance experience.

    3+ years of IVR or contact center testing experience.

    Hands-on experience testing Amazon Connect solutions.

    Strong experience creating automated IVR test scripts using Cyara. Experience developing automation frameworks using Node.js.

    Experience testing REST APIs using Postman or similar tools.

    Strong understanding of Agile/Scrum development methodologies. Experience using Jira and test management tools.

    Strong analytical, troubleshooting, and communication skills.

    Preferred Qualifications

    Experience testing Amazon Lex conversational bots.

    Experience validating AWS Lambda functions.

    Familiarity with AWS services such as S3, CloudWatch, IAM, API Gateway, and EventBridge. Experience with GitHub and CI/CD pipelines.

    Experience using Playwright, Selenium, or similar web automation tools.

    Knowledge of contact center KPIs and customer journey testing. AWS Cloud Practitioner or AWS Developer certification is a plus.

    Cyara certification is a plus.

    Key Competencies IVR and contact center testing Test automation architecture Root cause analysis Defect management Quality mindset Problem solving Collaboration across cross-functional teams Continuous improvement Strong verbal and written communication

    Why should you apply for this role?

    As Brillio continues to gain momentum as a trusted partner for our clients in their digital transformation journey, we strive to set new benchmarks for speed and value creation. The DI team at Brillio is at the forefront of leading this charge by reimagining and executing how we structure, sell and deliver our services to better serve our clients.

    Know more about

    PPE: https://www.brillio.com/platform-and-product-engineering/

    DAE: https://www.brillio.com/services-data-analytics/

    CES: https://www.brillio.com/services-customer-experience-services/

    DI: https://www.brillio.com/services-digital-infrastructure/

    Know what it's like to work and grow at Brillio: https://www.brillio.com/join-us/

     

    Equal Employment Opportunity Declaration

    Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

    #LI-RJ1

$65 - $70 an hour
 
Know what it's like to work and grow at Brillio: Click here
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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