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Ivr Jobs (NOW HIRING)

RIT Solutions

IVR/UAT Tester

Summit, NJ · On-site

IVR/UAT Tester This is a 12-month contract to hire project. Responsibilities include: * Responsible for primarily manual and user acceptance testing within the IVR Team * Developing and executing ...

Kentro

Senior IVR Analyst

Catonsville, MD · On-site

$145K - $155K/yr

We are seeking a highly analytical and strategic Senior IVR Analyst to join our team supporting a massive-scale federal contact center environment handling over 100 million annual interactions. In ...

Seven Seven Software

IVR Chatbot Developer

Newark, NJ · On-site

Requirements: - Advanced understanding of IVR technology and related telecommunications devices, networks, software, and systems. - Experience with management and development of speech recognition ...

Miratech

Senior Java IVR Developer

UT · On-site +1

$51.75 - $66/hr

Integrate IVR solutions with key internal services * Monitor IVR systems and implement operational improvements to enhance customer experience * Troubleshoot and resolve issues within the voice ...

Kentro

Senior IVR Analyst

Catonsville, MD · On-site

$145K - $155K/yr

We are seeking a highly analytical and strategic Senior IVR Analyst to join our team supporting a massive-scale federal contact center environment handling over 100 million annual interactions. In ...

Kentro

Senior IVR Analyst

Catonsville, MD · On-site

$145K - $155K/yr

We are seeking a highly analytical and strategic Senior IVR Analyst to join our team supporting a massive-scale federal contact center environment handling over 100 million annual interactions. In ...

Miratech

Senior Java IVR Developer

UT · On-site +1

$51.75 - $66/hr

Integrate IVR solutions with key internal services * Monitor IVR systems and implement operational improvements to enhance customer experience * Troubleshoot and resolve issues within the voice ...

Miratech

Senior Java IVR Developer

Atlanta, GA · On-site +1

$55 - $70.25/hr

Integrate IVR solutions with key internal services * Monitor IVR systems and implement operational improvements to enhance customer experience * Troubleshoot and resolve issues within the voice ...

Miratech

Senior Java IVR Developer

UT · On-site +1

$51.75 - $66/hr

Integrate IVR solutions with key internal services * Monitor IVR systems and implement operational improvements to enhance customer experience * Troubleshoot and resolve issues within the voice ...

Edge Global

IVR Lead/Architect

Charlotte, NC · On-site

$54 - $74/hr

IVR Lead/Architect Location: : Charlotte , NC (3 days in a week) Hybrid Job type: Contract Skills: Conversational AI Responsibility :- * Experience with Conversational AI projects, Intent ...

MM International

IVR Quality Engineer

Fort Mill, SC · On-site

IVR Quality Engineer Fort Mill, SC or New York City, NY 6 month contract to hire * IVR & Telephony Expertise: Deep understanding of call flows, SIP protocols, DTMF, and routing logic, with experience ...

Arete Technologies, Inc.

IVR Tester

Lansing, MI

IVR Test Analyst Years of Experience: 3 or more years of experience as testing consultant with emphasis on IVR, telecommunications and contact center testing. Experience leading projects to ...

Miratech

Senior Java IVR Developer

Atlanta, GA · On-site +1

$55 - $70.25/hr

Integrate IVR solutions with key internal services * Monitor IVR systems and implement operational improvements to enhance customer experience * Troubleshoot and resolve issues within the voice ...

Miratech

Senior Java IVR Developer

Texas City, TX · On-site +1

$49 - $62.50/hr

Integrate IVR solutions with key internal services * Monitor IVR systems and implement operational improvements to enhance customer experience * Troubleshoot and resolve issues within the voice ...

Miratech

Senior Java IVR Developer

Texas City, TX · On-site +1

$49 - $62.50/hr

Integrate IVR solutions with key internal services * Monitor IVR systems and implement operational improvements to enhance customer experience * Troubleshoot and resolve issues within the voice ...

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$14.5K

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How much do ivr jobs pay per month?

As of Jun 4, 2026, the average monthly pay for ivr in the United States is $14,500.00, according to ZipRecruiter salary data. Most workers in this role earn between $12,291.67 and $15,416.67 per month, depending on experience, location, and employer.

What is an IVR job?

An IVR (Interactive Voice Response) job involves designing, developing, and maintaining automated phone systems that interact with callers through voice or keypad inputs. Professionals in this role configure call routing, integrate IVR systems with databases, and optimize user experience. They may also troubleshoot issues, update scripts, and ensure seamless communication between the system and customers. IVR jobs are common in customer service, banking, healthcare, and telecommunications industries.

What are the key skills and qualifications needed to thrive in the Ivr position, and why are they important?

To thrive as an IVR (Interactive Voice Response) Specialist, you need a solid understanding of telephony systems, call flow design, and experience with scripting or programming languages related to IVR platforms. Familiarity with tools such as Genesys, Avaya, Cisco, or cloud-based IVR solutions is highly advantageous, and certifications in these systems can enhance your credentials. Strong analytical thinking, problem-solving skills, and effective communication are important for collaborating with stakeholders and translating business requirements into technical solutions. These skills are critical for ensuring smooth and user-friendly IVR experiences that improve customer satisfaction and operational efficiency.

What are the common daily tasks and responsibilities of an IVR Specialist?

As an IVR Specialist, your typical day involves designing, developing, and maintaining IVR flows based on business needs, as well as troubleshooting and optimizing existing scripts to enhance caller experiences. You’ll collaborate with cross-functional teams such as IT, customer service, and business analysts to gather requirements and test new features before deployment. Routine tasks may include monitoring system performance, analyzing call data, and providing documentation or user support for internal stakeholders. This mix of technical and collaborative work ensures the IVR system consistently meets user expectations and business goals.
More about Ivr jobs
What cities are hiring for Ivr jobs? Cities with the most Ivr job openings:
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Ivr jobs near you
Infographic showing various Ivr job openings in the United States as of May 2026, with employment types broken down into 76% Full Time, 18% Part Time, and 6% Contract. Highlights an 83% Physical, 5% Hybrid, and 12% Remote job distribution, with an average salary of $174,000 per year, or $83.7 per hour.
IVR/UAT Tester

IVR/UAT Tester

RIT Solutions

Summit, NJ • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

IVR/UAT Tester

This is a 12-month contract to hire project.

Responsibilities include:

  • Responsible for primarily manual and user acceptance testing within the IVR Team
  • Developing and executing manual regression and functional tests for IVR modules surrounding the cloud migration of CSaaS solution.
  • Performing deep UAT test planning, test case design, and test execution for IVR Modules
  • Might be involved in the procurement and management of test data sets (including test phone numbers, scripts, accounts, etc.) but much of this is already in place.
  • Working closely with Business Analyst to gather and document requirements, responsible for communication of status to Engineering teams and leadership.
  • Partnering with Kavitha's team and test automation engineers for escalations
  • Documentation of test results, collaboration within QA team and Engineering team to resolve and 'bubble up'
  • Should be an individual contributor, self-starter, strong communicator
  • Not a deal-breaker if someone does not come from an IVR/Contact Center environment, but should prioritize these candidates-they have had issues in the past with the learning curve with testers who do not have this background. Very nice to have with experience in NICE InContact and/or Genesys.
  • Test case documentation and outputs largely recorded in Excel at this point.

Must have:

  • Background in Manual and User Acceptance Testing
  • Experienced in UAT test planning, test case design, and documentation
  • Strong communication skills and ability to collaborate with PMO (Business Analysts) around gathering requirements and status updates
  • IVR/Contact Center Experience
  • Any experience in/exposure to test automation scripting

Apply