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Ivr Jobs (NOW HIRING)

Goldenpick Technologies

IVR Tester

San Jose, CA · Remote

Strong knowledge of IVR systems and telecommunications platforms (ERSA, Replicant, Seamless). * Experience with QA methodologies, test planning, and execution. * Proficiency in defect management ...

PTP

IVR Architect - REMOTE

CA · On-site +1

We are looking for a Senior IVR Architect to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and ...

Baptist Health

IVR Cath Lab RN IHA

Little Rock, AR · On-site

The IVR and/or Cath Lab Registered Nurse (RN) is responsible for planning, organizing, and administering care within the scope of their training and expertise. This role involves collaborating with ...

Arete Technologies, Inc.

IVR Test Analyst

Lansing, MI · On-site

IVR Test Analyst Years of Experience: 3 or more years of experience as a testing consultant with an emphasis on IVR, telecommunications and contact center testing. Experience leading projects to ...

Baptist Health

IVR Cath Lab RN IHA

Little Rock, AR · On-site

The IVR and/or Cath Lab Registered Nurse (RN) is responsible for planning, organizing, and administering care within the scope of their training and expertise. This role involves collaborating with ...

Programmers.io

Product Manager-IVR

Denver, CO · On-site

Leverage strong product/technical acumen (AI, ML, contact center tools like IVR, call analytics). * Support client success for human-centric AI solutions (behavioral insights, conversational bots ...

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$10.6K

$14.5K

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How much do ivr jobs pay per month?

As of Jul 14, 2026, the average monthly pay for ivr in the United States is $14,500.00, according to ZipRecruiter salary data. Most workers in this role earn between $12,291.67 and $15,416.67 per month, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Ivr position, and why are they important?

To thrive as an IVR (Interactive Voice Response) Specialist, you need a solid understanding of telephony systems, call flow design, and experience with scripting or programming languages related to IVR platforms. Familiarity with tools such as Genesys, Avaya, Cisco, or cloud-based IVR solutions is highly advantageous, and certifications in these systems can enhance your credentials. Strong analytical thinking, problem-solving skills, and effective communication are important for collaborating with stakeholders and translating business requirements into technical solutions. These skills are critical for ensuring smooth and user-friendly IVR experiences that improve customer satisfaction and operational efficiency.

What is an IVR job?

An IVR (Interactive Voice Response) job involves designing, developing, and maintaining automated phone systems that interact with callers through voice or keypad inputs. Professionals in this role configure call routing, integrate IVR systems with databases, and optimize user experience. They may also troubleshoot issues, update scripts, and ensure seamless communication between the system and customers. IVR jobs are common in customer service, banking, healthcare, and telecommunications industries.

What are the common daily tasks and responsibilities of an IVR Specialist?

As an IVR Specialist, your typical day involves designing, developing, and maintaining IVR flows based on business needs, as well as troubleshooting and optimizing existing scripts to enhance caller experiences. You’ll collaborate with cross-functional teams such as IT, customer service, and business analysts to gather requirements and test new features before deployment. Routine tasks may include monitoring system performance, analyzing call data, and providing documentation or user support for internal stakeholders. This mix of technical and collaborative work ensures the IVR system consistently meets user expectations and business goals.

More about Ivr jobs
What cities are hiring for Ivr jobs? Cities with the most Ivr job openings:
What are the most commonly searched types of Ivr jobs? The most popular types of Ivr jobs are:
What states have the most Ivr jobs? States with the most job openings for Ivr jobs include:
What job categories do people searching Ivr jobs look for? The top searched job categories for Ivr jobs are:
Ivr jobs near you
Infographic showing various Ivr job openings in the United States as of July 2026, with employment types broken down into 91% Full Time, 3% Part Time, and 6% Contract. Highlights an 76% Physical, 3% Hybrid, and 21% Remote job distribution, with an average salary of $174,000 per year, or $83.7 per hour.
Voice / IVR Product Owner (Amazon Connect)

Voice / IVR Product Owner (Amazon Connect)

Mondo

Owings Mills, MD • Hybrid

$70 - $80/hr

Contractor

Medical, Dental, Vision, Retirement

Posted 19 days ago

Job description

Apply now: Voice / IVR Product Owner (Amazon Connect), location is Hybrid. The start date is ASAP for this contract position.

Job Title: Voice / IVR Product Owner (Amazon Connect)
Location-Type: Hybrid (Owings Mills, MD or Colorado Springs, CO)
Start Date Is: ASAP
Duration: 6-Month Contract (Through End of Year with Potential Extension/Conversion)
Compensation Range: $70/hr – $80/hr W2
Benefits: Eligible for Health, Dental, Vision, 401K
Must be authorized to work in the U.S. This position is not eligible for sponsorship .

Job Description:
Seeking a Voice / IVR Product Owner to lead the product strategy and execution for Amazon Connect and contact center technologies. This individual will own the product roadmap and backlog while partnering with business, engineering, operations, and architecture teams to modernize customer engagement, IVR, authentication, and AI-powered voice experiences.

Day-to-Day Responsibilities:

  • Own the product roadmap, backlog, and Agile delivery for Amazon Connect and IVR initiatives
  • Define, prioritize, and refine user stories and product requirements
  • Lead contact center modernization and cloud migration initiatives
  • Partner with engineering, architecture, operations, and business stakeholders to deliver voice and customer experience enhancements
  • Drive initiatives related to IVR, call routing, authentication, CRM integrations, and self-service capabilities
  • Evaluate and implement Amazon Connect AI capabilities including conversational AI, call summarization, agent assist, voice analytics, and intelligent automation
  • Monitor operational KPIs and customer experience metrics to identify opportunities for improvement
  • Support cross-functional planning, product strategy, and release execution

Minimum Requirements:

  • 5 years of Product Owner, Product Management, or Business Analysis experience
  • Hands-on experience with Amazon Connect and cloud contact center technologies
  • Experience supporting contact center modernization or cloud migration initiatives
  • Strong understanding of IVR design, call routing, authentication workflows, and customer service operations
  • Experience managing Agile backlogs, user stories, sprint planning, and product roadmaps
  • Experience partnering with engineering, architecture, operations, and business stakeholders
  • Exposure to Workday transactions
  • Proficiency with Microsoft Office Suite
  • Strong leadership, communication, critical thinking, and stakeholder management skills
  • Detail-oriented with excellent judgment, professionalism, and a customer-service mindset
Preferred Qualifications:
  • Financial services or other regulated industry experience
  • Experience with AWS, Amazon Lex, Contact Lens, or CRM integrations
  • Experience with AI-powered customer engagement solutions
  • Omnichannel customer experience experience
  • Contact center analytics and KPI reporting experience