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Ivr Manager Jobs in Texas (NOW HIRING)

MDAEdge

Cisco CVP IVR Engineer

Plano, TX · On-site

Responsibilities : • Design and develop IVR call flows using Cisco CVP Call Studio • Implement and manage VXML-based scripting to facilitate seamless customer interactions • Develop and ...

Toyota

Software Engineer - IVR Lead

Plano, TX · On-site

Proven ability to integrate IVR systems with CRM, authentication, payment, and backend enterprise systems. * Experience with modern development practices, including APIs, web services, middleware ...

Headway Tek Inc

QA Lead with Cyara and IVR

Dallas, TX · On-site

This role will work closely with Product Managers, Developers, Business Analysts, and DevOps teams ... Build and maintain automated IVR regression and functional test suites using Cyara. * Develop and ...

Geico

Staff Engineer - IVR

Dallas, TX

$115K - $230K/yr

Our focus is on enhancing self-service rates across all communication channels, from voice (IVR) to ... Knowledge of developer tooling across the software development life cycle (task management, source ...

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Ivr Manager information

What is an IVR manager?

IVR Managers are professionals responsible for overseeing Interactive Voice Response (IVR) systems within an organization. They manage the design, implementation, and maintenance of automated phone systems that interact with customers without human intervention. Their duties often include optimizing call flows, analyzing system performance, troubleshooting issues, and ensuring the IVR system aligns with company goals and customer needs. IVR Managers work closely with IT, customer service, and business teams to deliver a seamless caller experience and improve operational efficiency.

What are the key skills and qualifications needed to thrive as an IVR manager?

To thrive as an IVR Manager, you need expertise in telephony systems, call flow design, and a background in computer science or related fields. Familiarity with IVR platforms (such as Genesys, Avaya, or Cisco), voice recognition software, and experience with scripting languages or APIs are typically required. Strong problem-solving, project management, and communication skills set top performers apart in this role. These competencies ensure efficient system operations, seamless customer experiences, and successful implementation of complex IVR solutions.

How does an IVR manager typically collaborate with other teams to optimize the customer call experience?

As an IVR Manager, you will work closely with IT, customer support, and business analytics teams to design, implement, and refine interactive voice response systems. Collaboration often involves gathering feedback from frontline agents and analyzing call data to identify pain points or areas for improvement. Regular cross-functional meetings help ensure that the IVR system aligns with customer needs and business goals, while also enabling prompt resolution of technical issues. Strong communication and project management skills are essential to drive continuous enhancements and deliver a seamless caller experience.

What is the difference between Ivr Manager vs Call Center Supervisor?

AspectIvr ManagerCall Center Supervisor
CredentialsExperience in telephony systems, certifications in VoIP or contact center technologyCustomer service experience, leadership skills, sometimes certifications in call center management
Work EnvironmentTechnical environment managing IVR systems, software, and telephony infrastructureCustomer service environment overseeing call center operations and staff
Industry UsageTelecommunications, IT, customer support centersCustomer service, sales, support centers across various industries
Common Search/ComparisonYesYes

The Ivr Manager primarily focuses on managing and maintaining interactive voice response systems, requiring technical expertise in telephony and software. In contrast, the Call Center Supervisor oversees daily call center operations and staff, emphasizing customer service and team management. While both roles are vital in contact centers, the Ivr Manager is more technical, whereas the Call Center Supervisor is more operational and customer-focused.

What are popular job titles related to Ivr Manager jobs in Texas?

For Ivr Manager jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Ivr Manager jobs in Texas look for?

The top searched job categories for Ivr Manager jobs in Texas are:

What cities in Texas are hiring for Ivr Manager jobs?

Cities in Texas with the most Ivr Manager job openings:

Ivr Manager jobs near you
Infographic showing various Ivr Manager job openings in Texas as of August 2026, with employment types broken down into 73% Full Time, and 27% Contract. Highlights an 100% In-person job distribution.

Senior Java IVR Application Developer

Miratech

Texas City, TX • On-site, Remote

$49 - $62.50/hr

Full-time

Medical

Re-posted 12 days ago

Job description

Company Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Job Description
We are looking for a Senior Java IVR Application Developer to join our voice/contact center engineering team and help develop, support, and continuously improve cloud-based IVR applications. The Senior Java IVR Application Developer will work with project teams, third-party suppliers, internal IT teams, and business partners to develop, support, and improve voice contact center systems. The role requires a strong understanding of IVR platforms, solid troubleshooting skills, and effective communication with stakeholders at all levels.
In this role, you will develop and maintain cloud-based, stateful IVR applications aligned with business and technical requirements. Responsibilities include hands-on development, collaboration with project managers, application configuration using SQL, and implementing operational improvements to deliver a reliable, high-quality IVR experience for millions of customers.
Responsibilities:
  • Design, develop, and maintain IVR applications based on business and technical requirements
  • Integrate IVR solutions with key internal services
  • Monitor IVR systems and implement operational improvements to enhance customer experience
  • Troubleshoot and resolve issues within the voice contact center and IVR environments
  • Collaborate with project managers to ensure the timely and high-quality delivery of solutions
  • Work independently while supporting a regional business unit aligned with global objectives
  • Participate in forward-looking initiatives to improve call steering and IVR architecture
  • Communicate technical concepts clearly to both technical and non-technical stakeholders

Qualifications
  • 7+ years of software development experience
  • Proficiency in Java EE and Spring Boot / Spring Core
  • Solid knowledge of Object-Oriented Design (OOD), Object-Oriented Programming (OOP), and design patterns
  • Hands-on experience with cloud platform engineering, preferably AWS
  • Experience working with SQL for application configuration and data-driven logic
  • Strong troubleshooting and analytical skills
  • Effective communication and presentation skills
  • Ability to work independently in a fast-paced, global environment

Nice to have
  • Hands-on experience developing IVR applications
  • Understanding of IVR platforms and voice contact center systems
  • Experience with speech standards (VoiceXML, SRGS, MRCP, CCXML)

Additional Information
We offer:
  • Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
  • Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
  • ForeverRemote work culture: make the most of the flexibility that comes with remote work.
  • Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
  • Global impact: collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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