Incident response and resolution Problem management updates4. Cisco Voice and routing Genesys GVP and IVR platforms NICE call recording Call center adjuncts including Symon, Aspect, and Virtual Hold5.
Incident response and resolution Problem management updates4. Cisco Voice and routing Genesys GVP and IVR platforms NICE call recording Call center adjuncts including Symon, Aspect, and Virtual Hold5.
Sr. Customer Success Manager, Strategic Accounts
Denver, CO · On-site
Medical
Dental
Vision
Retirement
At Genesys, we help organizations create better customer experiences through AI-powered experience ... Job Title: Sr. Customer Success Manager Location: West and Central Region Position Purpose We are ...
Sr. Customer Success Manager, Strategic Accounts
Denver, CO · On-site
Medical
Dental
Vision
Retirement
At Genesys, we help organizations create better customer experiences through AI-powered experience ... Job Title: Sr. Customer Success Manager Location: West and Central Region Position Purpose We are ...
... Genesys, NICE) * Experience partnering with Workforce Management and Quality teams to improve forecasting, scheduling, adherence/occupancy, calibration, and coaching programs * Experience enabling AI ...
... Genesys, NICE) * Experience partnering with Workforce Management and Quality teams to improve forecasting, scheduling, adherence/occupancy, calibration, and coaching programs * Experience enabling AI ...
Contact Center Transformation - Director
Denver, CO · On-site
$155K - $410K/yr
Medical
Dental
Vision
Retirement
PTO
... Genesys CloudCX - Driving the development and customization of contact center software to enhance user interaction and client satisfaction - Managing omnichannel contact center implementation to ...
Contact Center Transformation - Director
Denver, CO · On-site
$155K - $410K/yr
Medical
Dental
Vision
Retirement
PTO
... Genesys CloudCX - Driving the development and customization of contact center software to enhance user interaction and client satisfaction - Managing omnichannel contact center implementation to ...
Google Gemini, Manager, Technical Transformation Our Deloitte Sales & Service team empowers ... Experience with Five9 or Genesys * Experience carrying a business development quota for consulting ...
Google Gemini, Manager, Technical Transformation Our Deloitte Sales & Service team empowers ... Experience with Five9 or Genesys * Experience carrying a business development quota for consulting ...
Contact Center Transformation - Senior Manager
Denver, CO · On-site
$124K - $280K/yr
Medical
Dental
Vision
Retirement
PTO
As a Senior Manager, you will apply your skills to lead large projects, innovate processes, and ... and Genesys CloudCX to optimize contact center architecture and operations - Developing and ...
Contact Center Transformation - Senior Manager
Denver, CO · On-site
$124K - $280K/yr
Medical
Dental
Vision
Retirement
PTO
As a Senior Manager, you will apply your skills to lead large projects, innovate processes, and ... and Genesys CloudCX to optimize contact center architecture and operations - Developing and ...
Customer Experience and Service Transformation Advisory Senior Manager
Denver, CO · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Customer service platform technologies (such as Salesforce, Dynamics, Amazon Connect, Genesys, NICE ... management, center staffing and training, technology support, IVR design and implementation ...
Customer Experience and Service Transformation Advisory Senior Manager
Denver, CO · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Customer service platform technologies (such as Salesforce, Dynamics, Amazon Connect, Genesys, NICE ... management, center staffing and training, technology support, IVR design and implementation ...
Experience following change management and change control processes Experience with network ... Knowledge and experience of Genesys, VHT, Aspect, and Symon Familiarity with Windows Domains, IIS 7 ...
Experience following change management and change control processes Experience with network ... Knowledge and experience of Genesys, VHT, Aspect, and Symon Familiarity with Windows Domains, IIS 7 ...
Configure and manage intents, entities, routes, flows, pages, fulfillment, session parameters, and ... Genesys to Google CCAI migration * NICE CXone to Google CCAI migration * Amazon Connect to Google ...
Configure and manage intents, entities, routes, flows, pages, fulfillment, session parameters, and ... Genesys to Google CCAI migration * NICE CXone to Google CCAI migration * Amazon Connect to Google ...
Software Engineer Principal
$135K - $181K/yr
Medical
Dental
Vision
Life
Retirement
PTO
... Genesys, Avaya) o Workforce Engagement Management (WEM) Solutions o Telephony and IVR Systems o Agent Desktop Platforms o HR and Workforce Systems o Reporting and Analytics Platforms o AI and ...
Software Engineer Principal
$135K - $181K/yr
Medical
Dental
Vision
Life
Retirement
PTO
... Genesys, Avaya) o Workforce Engagement Management (WEM) Solutions o Telephony and IVR Systems o Agent Desktop Platforms o HR and Workforce Systems o Reporting and Analytics Platforms o AI and ...
Manage day to day interactions with senior clients and sponsors. * Delivery: Manage and deliver ... Experience with Five9 or Genesys * Experience carrying a business development quota for consulting ...
Manage day to day interactions with senior clients and sponsors. * Delivery: Manage and deliver ... Experience with Five9 or Genesys * Experience carrying a business development quota for consulting ...
Associate Caseworker
$28/hr
Medical
Dental
Vision
Life
Retirement
PTO
... Management System (CBMS), State Courts, sexual offender registry, Client Assistance System (CAS), Genesys Desktop, etc. In emergency situations, transporting children to foster care is required. To ...
New
Associate Caseworker
$28/hr
Medical
Dental
Vision
Life
Retirement
PTO
... Management System (CBMS), State Courts, sexual offender registry, Client Assistance System (CAS), Genesys Desktop, etc. In emergency situations, transporting children to foster care is required. To ...
New
EDA Customer Success Application Engineer
Colorado Springs, CO · On-site
Medical
Dental
Vision
Life
Retirement
PTO
... Genesys, IC-CAP, MBP, and MQA. Every day you will have the opportunity to impact the success of ... Manage multiple priorities effectively while maintaining strong attention to detail and follow ...
EDA Customer Success Application Engineer
Colorado Springs, CO · On-site
Medical
Dental
Vision
Life
Retirement
PTO
... Genesys, IC-CAP, MBP, and MQA. Every day you will have the opportunity to impact the success of ... Manage multiple priorities effectively while maintaining strong attention to detail and follow ...
EDA Customer Success Application Engineer
Medical
Dental
Vision
Life
Retirement
PTO
... Genesys, IC-CAP, MBP, and MQA. Every day you will have the opportunity to impact the success of ... Manage multiple priorities effectively while maintaining strong attention to detail and follow ...
EDA Customer Success Application Engineer
Medical
Dental
Vision
Life
Retirement
PTO
... Genesys, IC-CAP, MBP, and MQA. Every day you will have the opportunity to impact the success of ... Manage multiple priorities effectively while maintaining strong attention to detail and follow ...
Contact Center Transformation - Senior Associate
Denver, CO · On-site
$77K - $202K/yr
Medical
Dental
Vision
Retirement
PTO
Industry/Sector Not Applicable Specialism Data, Analytics & AI Management Level Senior Associate ... Genesys CloudCX Travel Requirements Up to 80% Job Posting End Date The salary range for this ...
Contact Center Transformation - Senior Associate
Denver, CO · On-site
$77K - $202K/yr
Medical
Dental
Vision
Retirement
PTO
Industry/Sector Not Applicable Specialism Data, Analytics & AI Management Level Senior Associate ... Genesys CloudCX Travel Requirements Up to 80% Job Posting End Date The salary range for this ...
Radio Frequency / Microwave Hardware Engineer with Security Clearance
Colorado Springs, CO · On-site
$100K - $140K/yr
Medical
Dental
Vision
Life
Retirement
PTO
You will work with solution architects and product managers to derive product specifications and ... GENESYS, or Cadence Microwave Office • Proficient in the use of RF test equipment such as ...
Radio Frequency / Microwave Hardware Engineer with Security Clearance
Colorado Springs, CO · On-site
$100K - $140K/yr
Medical
Dental
Vision
Life
Retirement
PTO
You will work with solution architects and product managers to derive product specifications and ... GENESYS, or Cadence Microwave Office • Proficient in the use of RF test equipment such as ...
AI Solutions Architect
Greenwood Village, CO · On-site
$62.25 - $82/hr
Design end to end architectures that connect data, models, APIs, and UIs across CRM, contact center ... Familiarity with CCaaS applications and architectures (e.g., Genesys, Five9, Amazon Connect, NICE ...
AI Solutions Architect
Greenwood Village, CO · On-site
$62.25 - $82/hr
Design end to end architectures that connect data, models, APIs, and UIs across CRM, contact center ... Familiarity with CCaaS applications and architectures (e.g., Genesys, Five9, Amazon Connect, NICE ...
Manager Genesys information
What is the difference between Manager Genesys vs Customer Service Manager?
| Aspect | Manager Genesys | Customer Service Manager |
|---|---|---|
| Primary Role | Oversees Genesys platform operations, manages contact center technology | Manages customer service teams and overall customer satisfaction |
| Required Skills | Genesys platform expertise, technical troubleshooting, contact center workflows | Leadership, communication, customer service strategies |
| Certifications | Genesys certifications, IT or contact center technology credentials | Customer service management certifications, leadership training |
| Work Environment | Contact centers, IT departments, technology-focused teams | Customer service departments, client-facing roles |
The Manager Genesys primarily focuses on managing the Genesys contact center platform and related technology, ensuring smooth operations and technical support. In contrast, the Customer Service Manager oversees customer service teams, focusing on client satisfaction and service quality. While both roles require leadership skills, the Manager Genesys emphasizes technical expertise with contact center systems, whereas the Customer Service Manager concentrates on customer relations and team management.
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Contractor
Re-posted 3 days ago
Job description
Company Description
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Role: Genesys Solutions Consultant
location: Greenwood Village, CO (Remote)
Duration: 12+ months (High chances of extension)
Bachelor's degree Required
100% Remote Job
The Contact Center Strategy - Telephony Infrastructure (CCS-TI) group within the Infrastructure Management Group (IMG), Network Services (NS) Organization is looking for an exceptional Support engineer for supporting activities related to the Enterprise Telephony Infrastructure platform (i.e. virtualization of multiple call centers, multi-channel access, intelligent routing, computer telephony integration, telephonic and web self-service, and common/intelligent desktops, Virtual Hold, etc.).
6 - 10 years' experience is required
Implementation and maintenance of networks, network analysis, engineering and software functions for Contact Centers.
Incident response and resolution
Problem management updates4.
Cisco Voice and routing
Genesys GVP and IVR platforms
NICE call recording
Call center adjuncts including Symon, Aspect, and Virtual Hold5.
Troubleshooting and solving contact center technology issues
Leadership skills to lead teams in troubleshooting to a good result.
Communication skills at multiple levels
Empathy
Courage
Creativity
Additional Information
For more information, Please contact
Shubham Rastogi
(973) 967-3439
Shubham.rastogi(at)artechinfo.com
About Artech
Sourced by ZipRecruiter
Artech is a leading IT staffing and consulting company based in Morristown, NJ, US. Since its foundation in 1992, Artech has mastered in complementing human expertise with technology and business acumen to produce world-class staffing solutions. The company caters to diverse industry sectors, including financial services, healthcare, telecommunication, energy and utilities, supply chain, and retail. It provides IT consulting, project management, professional and staff augmentation, and managed staffing services. Artech's mission is to provide exceptional IT staffing services to its clients by comprehending their business needs and then crafting a customized staffing strategy. Its notable achievement includes being recognized as one of the largest IT staffing companies in the U.S, according to Staffing Industry Analysts (SIA).
Industry
Recruiting and staffing services
Company size
10,000+ Employees
Headquarters location
Morristown, NJ, US
Year founded
1992