Incident response and resolution Problem management updates4. Cisco Voice and routing Genesys GVP and IVR platforms NICE call recording Call center adjuncts including Symon, Aspect, and Virtual Hold5.
Incident response and resolution Problem management updates4. Cisco Voice and routing Genesys GVP and IVR platforms NICE call recording Call center adjuncts including Symon, Aspect, and Virtual Hold5.
Sr. Customer Success Manager
Denver, CO · On-site
At Genesys, we help organizations create better customer experiences through AI-powered experience ... Senior Customer Success Manager United States- WEST Role Overview: Drive measurable customer value ...
Sr. Customer Success Manager
Denver, CO · On-site
At Genesys, we help organizations create better customer experiences through AI-powered experience ... Senior Customer Success Manager United States- WEST Role Overview: Drive measurable customer value ...
At Genesys, we help organizations create better customer experiences through AI-powered experience ... Job Title: Sr. Customer Success Manager Location: West and Central Region Position Purpose We are ...
At Genesys, we help organizations create better customer experiences through AI-powered experience ... Job Title: Sr. Customer Success Manager Location: West and Central Region Position Purpose We are ...
Contact Center Transformation - Director
Denver, CO · On-site
$155K - $410K/yr
... Genesys CloudCX - Driving the development and customization of contact center software to enhance user interaction and client satisfaction - Managing omnichannel contact center implementation to ...
Contact Center Transformation - Director
Denver, CO · On-site
$155K - $410K/yr
... Genesys CloudCX - Driving the development and customization of contact center software to enhance user interaction and client satisfaction - Managing omnichannel contact center implementation to ...
Google Gemini, Manager, Technical Transformation Our Deloitte Sales & Service team empowers ... Experience with Five9 or Genesys * Experience carrying a business development quota for consulting ...
Google Gemini, Manager, Technical Transformation Our Deloitte Sales & Service team empowers ... Experience with Five9 or Genesys * Experience carrying a business development quota for consulting ...
Experience with additional Unified Communications or contact center platforms (e.g., Zoom, Genesys ... The Manager, Systems Administration - Unified Communications is responsible for supporting ...
Experience with additional Unified Communications or contact center platforms (e.g., Zoom, Genesys ... The Manager, Systems Administration - Unified Communications is responsible for supporting ...
Contact Center Transformation - Senior Manager
Denver, CO · On-site
$124K - $280K/yr
As a Senior Manager, you will apply your skills to lead large projects, innovate processes, and ... and Genesys CloudCX to optimize contact center architecture and operations - Developing and ...
Contact Center Transformation - Senior Manager
Denver, CO · On-site
$124K - $280K/yr
As a Senior Manager, you will apply your skills to lead large projects, innovate processes, and ... and Genesys CloudCX to optimize contact center architecture and operations - Developing and ...
Experience following change management and change control processes Experience with network ... Knowledge and experience of Genesys, VHT, Aspect, and Symon Familiarity with Windows Domains, IIS 7 ...
Experience following change management and change control processes Experience with network ... Knowledge and experience of Genesys, VHT, Aspect, and Symon Familiarity with Windows Domains, IIS 7 ...
Integrate Salesforce with external systems (e.g., Epic, Genesys, MuleSoft, HL7/FHIR APIs) using ... release management, performance tuning, and environment strategy * Act with integrity ...
Integrate Salesforce with external systems (e.g., Epic, Genesys, MuleSoft, HL7/FHIR APIs) using ... release management, performance tuning, and environment strategy * Act with integrity ...
Integrate Salesforce with external systems (e.g., Epic, Genesys, MuleSoft, HL7/FHIR APIs) using ... release management, performance tuning, and environment strategy * Act with integrity ...
Integrate Salesforce with external systems (e.g., Epic, Genesys, MuleSoft, HL7/FHIR APIs) using ... release management, performance tuning, and environment strategy * Act with integrity ...
Product Adoption Expert - Contact Center
Denver, CO · On-site
$186K/yr
... Five9, Genesys, or Talkdesk - and understands the operational realities of running a CCaaS ... Partner with Customer Success Managers and Onboarding Managers during critical phases including ...
Product Adoption Expert - Contact Center
Denver, CO · On-site
$186K/yr
... Five9, Genesys, or Talkdesk - and understands the operational realities of running a CCaaS ... Partner with Customer Success Managers and Onboarding Managers during critical phases including ...
Configure and manage intents, entities, routes, flows, pages, fulfillment, session parameters, and ... Genesys to Google CCAI migration * NICE CXone to Google CCAI migration * Amazon Connect to Google ...
Configure and manage intents, entities, routes, flows, pages, fulfillment, session parameters, and ... Genesys to Google CCAI migration * NICE CXone to Google CCAI migration * Amazon Connect to Google ...
Manage day to day interactions with senior clients and sponsors. * Delivery: Manage and deliver ... Experience with Five9 or Genesys * Experience carrying a business development quota for consulting ...
Manage day to day interactions with senior clients and sponsors. * Delivery: Manage and deliver ... Experience with Five9 or Genesys * Experience carrying a business development quota for consulting ...
Senior Associate, Salesforce Health Cloud & Agentforce Forward Deployed Engineer
Denver, CO · On-site
$129K - $158K/yr
... management, and configure Health Cloud data models including Patient, Provider, Care Team, and ... Integrate Salesforce with external systems (e.g., Epic, Genesys, MuleSoft, HL7/FHIR APIs) using ...
Senior Associate, Salesforce Health Cloud & Agentforce Forward Deployed Engineer
Denver, CO · On-site
$129K - $158K/yr
... management, and configure Health Cloud data models including Patient, Provider, Care Team, and ... Integrate Salesforce with external systems (e.g., Epic, Genesys, MuleSoft, HL7/FHIR APIs) using ...
Gemini Enterprise for CX Sr. Engineer
Denver, CO · On-site
$94K - $266K/yr
Manages day-to-day on-shore and off-shore project teams during the project lifecycle. * Manages the ... Google, Genesys, Avaya, NICE etc. * Minimum of 5 years of experience in aligning technology ...
Gemini Enterprise for CX Sr. Engineer
Denver, CO · On-site
$94K - $266K/yr
Manages day-to-day on-shore and off-shore project teams during the project lifecycle. * Manages the ... Google, Genesys, Avaya, NICE etc. * Minimum of 5 years of experience in aligning technology ...
Associate Caseworker
Golden, CO · On-site
$28/hr
... Management System (CBMS), State Courts, sexual offender registry, Client Assistance System (CAS), Genesys Desktop, etc. In emergency situations, transporting children to foster care is required. To ...
Associate Caseworker
Golden, CO · On-site
$28/hr
... Management System (CBMS), State Courts, sexual offender registry, Client Assistance System (CAS), Genesys Desktop, etc. In emergency situations, transporting children to foster care is required. To ...
... Genesys, IC-CAP, MBP, and MQA. Every day you will have the opportunity to impact the success of ... Manage multiple priorities effectively while maintaining strong attention to detail and follow ...
... Genesys, IC-CAP, MBP, and MQA. Every day you will have the opportunity to impact the success of ... Manage multiple priorities effectively while maintaining strong attention to detail and follow ...
... Genesys, IC-CAP, MBP, and MQA. Every day you will have the opportunity to impact the success of ... Manage multiple priorities effectively while maintaining strong attention to detail and follow ...
... Genesys, IC-CAP, MBP, and MQA. Every day you will have the opportunity to impact the success of ... Manage multiple priorities effectively while maintaining strong attention to detail and follow ...
Radio Frequency / Microwave Hardware Engineer with Security Clearance
Colorado Springs, CO · On-site
$100K - $140K/yr
You will work with solution architects and product managers to derive product specifications and ... GENESYS, or Cadence Microwave Office • Proficient in the use of RF test equipment such as ...
Radio Frequency / Microwave Hardware Engineer with Security Clearance
Colorado Springs, CO · On-site
$100K - $140K/yr
You will work with solution architects and product managers to derive product specifications and ... GENESYS, or Cadence Microwave Office • Proficient in the use of RF test equipment such as ...
Contact Center Transformation - Senior Associate
Denver, CO · On-site
$77K - $202K/yr
Industry/Sector Not Applicable Specialism Data, Analytics & AI Management Level Senior Associate ... Genesys CloudCX Travel Requirements Up to 80% Job Posting End Date The salary range for this ...
Contact Center Transformation - Senior Associate
Denver, CO · On-site
$77K - $202K/yr
Industry/Sector Not Applicable Specialism Data, Analytics & AI Management Level Senior Associate ... Genesys CloudCX Travel Requirements Up to 80% Job Posting End Date The salary range for this ...
Manager Genesys information
What is the difference between Manager Genesys vs Customer Service Manager?
| Aspect | Manager Genesys | Customer Service Manager |
|---|---|---|
| Primary Role | Oversees Genesys platform operations, manages contact center technology | Manages customer service teams and overall customer satisfaction |
| Required Skills | Genesys platform expertise, technical troubleshooting, contact center workflows | Leadership, communication, customer service strategies |
| Certifications | Genesys certifications, IT or contact center technology credentials | Customer service management certifications, leadership training |
| Work Environment | Contact centers, IT departments, technology-focused teams | Customer service departments, client-facing roles |
The Manager Genesys primarily focuses on managing the Genesys contact center platform and related technology, ensuring smooth operations and technical support. In contrast, the Customer Service Manager oversees customer service teams, focusing on client satisfaction and service quality. While both roles require leadership skills, the Manager Genesys emphasizes technical expertise with contact center systems, whereas the Customer Service Manager concentrates on customer relations and team management.
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The most popular types of Genesys jobs in Colorado are:
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For Manager Genesys jobs in Colorado, the most frequently searched job titles are:
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The top searched job categories for Manager Genesys jobs in Colorado are:
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Cities in Colorado with the most Manager Genesys job openings:
Genesys Solutions Consultant
Greenwood Village, CO • Remote
Artech Information System LLC •
Recruiting and Staffing Services • 10K+ employees10,000+ employees
Contractor
Re-posted 15 days ago
Job description
Company Description
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Role: Genesys Solutions Consultant
location: Greenwood Village, CO (Remote)
Duration: 12+ months (High chances of extension)
Bachelor's degree Required
100% Remote Job
The Contact Center Strategy - Telephony Infrastructure (CCS-TI) group within the Infrastructure Management Group (IMG), Network Services (NS) Organization is looking for an exceptional Support engineer for supporting activities related to the Enterprise Telephony Infrastructure platform (i.e. virtualization of multiple call centers, multi-channel access, intelligent routing, computer telephony integration, telephonic and web self-service, and common/intelligent desktops, Virtual Hold, etc.).
6 - 10 years' experience is required
Implementation and maintenance of networks, network analysis, engineering and software functions for Contact Centers.
Incident response and resolution
Problem management updates4.
Cisco Voice and routing
Genesys GVP and IVR platforms
NICE call recording
Call center adjuncts including Symon, Aspect, and Virtual Hold5.
Troubleshooting and solving contact center technology issues
Leadership skills to lead teams in troubleshooting to a good result.
Communication skills at multiple levels
Empathy
Courage
Creativity
Additional Information
For more information, Please contact
Shubham Rastogi
(973) 967-3439
Shubham.rastogi(at)artechinfo.com
About Artech
Sourced by ZipRecruiter
Artech is a leading IT staffing and consulting company based in Morristown, NJ, US. Since its foundation in 1992, Artech has mastered in complementing human expertise with technology and business acumen to produce world-class staffing solutions. The company caters to diverse industry sectors, including financial services, healthcare, telecommunication, energy and utilities, supply chain, and retail. It provides IT consulting, project management, professional and staff augmentation, and managed staffing services. Artech's mission is to provide exceptional IT staffing services to its clients by comprehending their business needs and then crafting a customized staffing strategy. Its notable achievement includes being recognized as one of the largest IT staffing companies in the U.S, according to Staffing Industry Analysts (SIA).
Industry
Recruiting and staffing services
Company size
10,000+ Employees
Headquarters location
Morristown, NJ, US
Year founded
1992