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Manager Genesys Jobs (NOW HIRING)

Purple Drive Technologies

Genesys Developer

Almond, NY · On-site

$49 - $67/hr

... Management (WFM) -Omnichannel configuration and orchestration -Genesys AI services such as IVA and Agentic AI • Demonstrated experience in migrating legacy or on-premise contact centers to Genesys ...

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Genesys Engineer

Phoenix, AZ

We are seeking a Genesys Engineer to support the configuration, administration, enhancement, and ... Ability to manage multiple priorities in a fast-paced, high-growth environment. * Strong ...

PTP

Genesys Developer - REMOTE

Sacramento, CA · On-site +1

Work closely with Project Managers to ensure on-time, quality delivery * Assist sales team with ... Genesys Desktop (iWS, WDE and WWE) * .NET and C# Development Desired Experience * Genesys Routing

Smart Folks Inc.

Genesys Architect

Springfield, MA

Experience integrating Genesys with CRM and backend systems using APIs. Exposure to AI‑enabled CX features such as bots and agent assist. Detailed Responsibilities Solution architecture and ...

PTP

Senior Speech Scientist - REMOTE

Sacramento, CA · On-site +1

$97K - $133K/yr

Nuance Speech Server, Nuance License Manager, Genesys GVP (8.5, 9) * Python or Java * Speaker verification products Salary is DOE and is extremely competitive. We are a growing company with a solid ...

Futran Tech Solutions Pvt. Ltd.

Genesys SME

Boston, MA · On-site

As a Genesys CloudCX Chatbot Developer youll be responsible for designing developing and deploying ... management Experience integrating chatbots with backend systems APIs and databases Excellent ...

Hirekeyz Inc

Genesys Lead Demand

Wilmington, DE · On-site

Good Hands-on experience with Genesys Config/Management layers, Routing layer, GVP, SIP layer/Media layer * Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config ...

PTR Global

Genesys Developer

Jacksonville, FL · Remote

$60.50/hr

Integrate REST APIs and CRM systems (preferred). Qualifications: * 5+ years of experience with Genesys. * Strong hands-on experience with Genesys Cloud. * Proven experience in Genesys implementation ...

Caresoft Inc.

Genesys Developer

New York, NY · On-site

$45 - $50/hr

Title: Genesys Developer Location: New Jersey/New York Duration: Long term Responsibilities ... Experience with management and development of speech recognition systems and grammars. * Experience ...

Tata Consultancy Service Limited

Genesys Architect

Cary, NC · On-site

$95K - $120K/yr

Genesys Architect Genesys Cloud CX, Architect (Inbound / Outbound / Secure Flows), IVR Design & Call Flow Architecture, Voice Bots, Digital Bots, API Integration (REST, Web Services), CRM Integration ...

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All JobsManager Genesys Jobs

Manager Genesys information

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$27.5K

$81.7K

$137.5K

How much do manager genesys jobs pay per year?

As of Jun 9, 2026, the average yearly pay for manager genesys in the United States is $81,677.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is the difference between Manager Genesys vs Customer Service Manager?

AspectManager GenesysCustomer Service Manager
Primary RoleOversees Genesys platform operations, manages contact center technologyManages customer service teams and overall customer satisfaction
Required SkillsGenesys platform expertise, technical troubleshooting, contact center workflowsLeadership, communication, customer service strategies
CertificationsGenesys certifications, IT or contact center technology credentialsCustomer service management certifications, leadership training
Work EnvironmentContact centers, IT departments, technology-focused teamsCustomer service departments, client-facing roles

The Manager Genesys primarily focuses on managing the Genesys contact center platform and related technology, ensuring smooth operations and technical support. In contrast, the Customer Service Manager oversees customer service teams, focusing on client satisfaction and service quality. While both roles require leadership skills, the Manager Genesys emphasizes technical expertise with contact center systems, whereas the Customer Service Manager concentrates on customer relations and team management.

More about Manager Genesys jobs
What cities are hiring for Manager Genesys jobs? Cities with the most Manager Genesys job openings:
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Manager Genesys jobs near you
Infographic showing various Manager Genesys job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 46% In-person, 27% Hybrid, and 27% Remote job distribution, with an average salary of $81,677 per year, or $39.3 per hour.
Genesys Technical Specialist

Genesys Technical Specialist

Logistics Management Institute

Tysons, VA

Other

Posted 2 days ago

Job description

Overview

LMI is seeking a dynamic and strategic Genesys Practice Manager to cultivate, strengthen, and advance our partnership with Genesys and lead go-to-market architecting for LMI's Call Center as a Service (CCaaS) solutions. This role requires a self-starter who can drive strategic initiatives, manage go-to-market efforts, support business development teams as a platform expert, and enable LMI's delivery teams to maximize value from the partnership. The ideal candidate blends Genesys technical acumen with business development savvy, and thrives in a mission-driven, collaborative environment.

LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.

Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors-helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.

Responsibilities
  • Serve as the primary point of contact and strategic lead for LMI's alliance with Genesys.
  • Develop and execute joint business development strategies, co-marketing campaigns, and enablement programs.
  • Collaborate with Genesys teams to align roadmaps, identify mutual growth opportunities, and co-sell solutions.
  • Lead business development opportunities, securing and leading client discussions, bringing Genesys platform expertise and leading solutioning discussions.
  • Train and equip internal delivery teams on Genesys capabilities, certifications, and integration best practices.
  • Track partnership health metrics, report on performance, and recommend refinements to improve outcomes.
  • Represent LMI at Genesys events, alliance summits, and internal leadership showcases.
  • Work cross-functionally with sales, marketing, delivery, legal, finance, and executive leadership.
  • Lead proposal development for opportunities involving Genesys capabilities, ensuring alignment with both client needs and alliance expectations.
Qualifications

Minimum Requirements:

  • Bachelor's Degree or higher.
  • Minimum of 5 years' experience in alliance or partnership management in support of the Genesys and other platforms.
  • Demonstrated success managing strategic technology alliances (experience with Genesys or similar ecosystems strongly preferred).
  • Strong business development, cross-functional collaboration, and communication skills.
  • Ability to translate technical capabilities into business value, especially in federal or regulated environments.
  • Proven track record developing and executing joint marketing and go-to-market activities.
  • Comfort working in matrixed environments and liaising across domains including sales, delivery, and executive leadership.

  • The ablity to obtain/maintain necessary security clearance 

Desired Qualifications:

  • Experience in the federal sector with technology solution sales or partnerships.
  • Understanding of Genesys platform modules (ITSM, CSM, ITOM, IRM, HRSD, App Engine, etc.) and deployment best practices.
  • Certifications in Genesys (e.g., Genesys Sales Representative, System Administrator, Certified Technical Architect).
  • Familiarity with solution-based contracting and government procurement processes.

Applicants must meet eligibility requirements for a U.S. Government security clearance. Only US Citizens are eligible for a security clearance. For this position, LMI will only consider applicants with security clearances or applicants who are eligible for security clearances, due to the nature of the work.

Employment Type: OTHER

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