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Manager Genesys Jobs in Indiana (NOW HIRING)

Genesys

... management skills * Experience with Salesforce, LinkedIn Sales Navigator, and modern sales engagement tools is a plus * Incredible business acumen Why Genesys * Join a global leader in customer ...

Genesys

Growth Content Specialist

Indianapolis, IN · On-site +1

Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can ... Manage content initiatives from intake through delivery, ensuring alignment with campaign ...

Genesys

Director, Events, Americas

Indianapolis, IN · On-site

Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can ... Manage agency and vendor partnerships to deliver best-in-class execution and innovation across all ...

Genesys

At Genesys, we help organizations create better customer experiences through AI-powered experience ... Demonstrated ability to manage multiple priorities in a performance driven environment Preferred ...

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Manager Genesys information

What is the difference between Manager Genesys vs Customer Service Manager?

AspectManager GenesysCustomer Service Manager
Primary RoleOversees Genesys platform operations, manages contact center technologyManages customer service teams and overall customer satisfaction
Required SkillsGenesys platform expertise, technical troubleshooting, contact center workflowsLeadership, communication, customer service strategies
CertificationsGenesys certifications, IT or contact center technology credentialsCustomer service management certifications, leadership training
Work EnvironmentContact centers, IT departments, technology-focused teamsCustomer service departments, client-facing roles

The Manager Genesys primarily focuses on managing the Genesys contact center platform and related technology, ensuring smooth operations and technical support. In contrast, the Customer Service Manager oversees customer service teams, focusing on client satisfaction and service quality. While both roles require leadership skills, the Manager Genesys emphasizes technical expertise with contact center systems, whereas the Customer Service Manager concentrates on customer relations and team management.

What are the most commonly searched types of Genesys jobs in Indiana? The most popular types of Genesys jobs in Indiana are:
What are popular job titles related to Manager Genesys jobs in Indiana? For Manager Genesys jobs in Indiana, the most frequently searched job titles are:
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What cities in Indiana are hiring for Manager Genesys jobs? Cities in Indiana with the most Manager Genesys job openings:
Manager Genesys jobs near you
Infographic showing various Manager Genesys job openings in Indiana as of July 2026, with employment types broken down into 2% Locum Tenens, 79% Full Time, 9% Part Time, 2% Contract, and 8% Summer. Highlights an 77% Physical, 3% Hybrid, and 20% Remote job distribution.
Principal Product Manager (Genesys Cloud Media Solutions)

Principal Product Manager (Genesys Cloud Media Solutions)

TMS

Indianapolis, IN • On-site

$158K - $279K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 19 days ago

Job description

​recruiters​
Job Title: Principal Product Manager (Genesys Cloud Media Solutions)
Location: Indianapolis, IN (Remote)
Department & Team: Genesys Cloud, Product Management
Salary: $158800.00 - $279200.00 per yearly
 
 
 
Summary:                                                                                                                 
As the Principal Product Manager, Media Solutions, you will bring strategic leadership, strong business acumen, and deep technical expertise to the Genesys Cloud platform. You are a critical thinker who thrives in highly cross-functional environments and can balance long-term vision with execution.
 
In this role, you will lead the strategy, development, and delivery of Genesys Cloud Media Solutions, with a strong focus on modern, cloud-native, API-first communications across web, desktop, and mobile-first experiences. You will play a key role in advancing next-generation voice platforms built on modern telephony architectures, with a particular emphasis on delivering high-quality, low-latency audio experiences that power AI-driven voice bots and virtual agents.
 
This position combines individual contribution with team leadership, partnering closely with business leaders, customers, and engineering teams. You will drive product definition, development, and go-to-market execution, ensuring solutions are scalable, developer-friendly, and capable of supporting real-time, intelligent voice interactions at global scale.
 
The ideal candidate brings deep expertise in modern VoIP architectures and SIP-based communications, along with hands-on experience in real-time media technologies such as RTP, WebRTC, and advanced audio processing. A strong API-first mindset and a track record of building platforms that enable programmable, high-fidelity voice experiences for AI applications is essential.
 
Minimum Requirements:
⦿ 8+ years of experience in cloud-based solutions, with a strong background in product management for communications and media platforms
⦿ 8+ years of experience driving go-to-market strategy with customers, partners, and developers
⦿ Deep expertise in modern telephony, VoIP architectures, and SIP-based communications
⦿ Proven experience delivering high-quality, real-time audio and media solutions, ideally supporting AI voice bots, virtual agents, or conversational platforms
⦿ Strong experience with API-first platforms, developer ecosystems, and programmable communications
Experience delivering customer experience solutions (e.g., IVR, Contact Center, UCC, QM, CRM)
⦿ Familiarity with CCaaS, UCaaS, CRM, and Media Solutions platforms
⦿ Proven ability to prioritize effectively and deliver in fast-paced, complex environments
⦿ Demonstrated success leading high-performing, cross-functional teams
⦿ Strong ability to influence and guide cross-functional stakeholders
⦿ BA/BS required
 
Desirable Skills:
⦿ Experience with AI-driven voice technologies, including speech recognition (ASR), text-to-speech (TTS), conversational AI, and virtual agents
⦿ Deep understanding of audio quality metrics and optimization techniques (e.g., MOS scoring, latency reduction, jitter buffering, codec selection)
⦿ Strong analytical and problem-solving capabilities
⦿ Excellent verbal and written communication skills
⦿ Experience building or scaling developer platforms, SDKs, and API ecosystems
 
Key Responsibilities:
⦿ Define and execute the Genesys Cloud Media Solutions roadmap, with a focus on modern telephony, real-time media, and AI-driven voice use cases
⦿ Lead cross-functional alignment across product, engineering, sales, support, IT, finance, and legal teams
⦿ Translate evolving market needs—especially around AI voice, automation, and real-time communications—into scalable, API-driven product requirements
⦿ Develop and deliver sales enablement materials and training to support go-to-market success
⦿ Support commercial and contractual initiatives with partners and customers
⦿ Identify and drive new business models and revenue opportunities, particularly around programmable communications, APIs, and AI-powered voice services
 
Technical Enablement:
⦿ Lead the evolution of modern telephony platforms, ensuring best-in-class performance in VoIP, WebRTC, and real-time media delivery
⦿ Drive deep expertise in SIP signaling, SIP trunking, and carrier interoperability, with a focus on reliability, scalability, and global reach
⦿ Own the strategy for high-quality audio delivery, including low-latency media pipelines, jitter control, packet loss mitigation, codecs, and audio optimization critical for AI voice bots and virtual agents
⦿ Champion API-first platform design, enabling developers and partners to easily build, extend, and integrate voice and media capabilities
⦿ Advocate for and deliver mobile-first communication experiences, ensuring consistent, high-quality media across devices and networks
⦿ Establish instrumentation and analytics to capture detailed customer usage and media quality metrics (e.g., MOS, latency, jitter)
⦿ Leverage usage and performance insights to design and optimize usage-based billing and monetization models
⦿ Enable customer transparency through in-app and API-based access to usage, performance, and billing data
 
Business Transformation:
⦿ Define and promote modern consumption models, packaging, and pricing tiers for Genesys Cloud Media Solutions, including AI-driven voice services
⦿ Ensure seamless integration with contact center (CCaaS), unified communications, and broader enterprise ecosystems
⦿ Drive monetization strategies for APIs, developer platforms, and AI-powered media capabilities
⦿ Partner with marketing and sales to deliver tools and strategies that support API-led, platform-driven, and AI-centric go-to-market motions
 
Optimization:
⦿ Develop feature-level pricing strategies aligned with market dynamics and Genesys margin objectives
⦿ Ensure product offerings are cohesive, differentiated, and clearly communicate the value of high-quality voice and media capabilities
⦿ Support product management in revenue forecasting and financial modeling at the feature level.
Note
 
Benefits:
- Medical, Dental, and Vision Insurance. 
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments