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Genesys Engineer Jobs in Dallas, TX (NOW HIRING)

Saxon Global

Technology Lead - Genesys

Dallas, TX

S., providing enhanced IT consulting and engineering solution services for past 16 years. Saxon ... Technology Lead - Genesys Location : Dallas, TX Full time Permanent Role (FTE) Description: Skill ...

Humana

Cloud Solutions Engineer 2

Dallas, TX · On-site

$55.25 - $73.75/hr

The Cloud Solutions Engineer 2 Implements organization's cloud strategy from a technical ... Support integrations between Genesys Cloud CX and enterprise systems such as CRM platforms ...

Humana

Cloud Solutions Engineer 2

Dallas, TX · On-site

$55.25 - $73.75/hr

The Cloud Solutions Engineer 2 Implements organization's cloud strategy from a technical ... Support integrations between Genesys Cloud CX and enterprise systems such as CRM platforms ...

Humana

Cloud Solutions Engineer 2

Dallas, TX · On-site

$55.25 - $73.75/hr

The Cloud Solutions Engineer 2 Implements organization's cloud strategy from a technical ... Support integrations between Genesys Cloud CX and enterprise systems such as CRM platforms ...

Five9

WEM AQM Prompt Engineer

Dallas, TX

We are seeking three WEM AQM Prompt Engineers to join this new capability team. These roles sit at ... Genesys, you already think and work the way this role requires. Why Your Speech Analytics ...

Five9

WEM AQM Prompt Engineer

Addison, TX · On-site

... Genesys, you already think and work the way this role requires. Why Your Speech Analytics ... AI Prompt Engineering for Developers, Anthropic Prompt Engineering certification, OpenAI Prompt ...

1 point system

Lead Salesforce Developer

Coppell, TX · On-site

$51.25 - $67.75/hr

Salesforce Developer (2 Positions) Location: Coppell, TX (Hybrid) Senior Salesforce Developer ... Experience with Guidewire, Genesys, MuleSoft, or contact center integrations

Five9

Senior WEM AQM Prompt Engineer

Dallas, TX · On-site

$103K - $142K/yr

If you have spent a significant portion of your career building sophisticated Speech Analytics programs in Verint, NICE, or Genesys -- and you have developed serious prompt engineering skills ...

Wilson Connectivity

RF Design Engineer

Dallas, TX · On-site

Strong familiarity with ADS, Genesys or other RF simulation tools * Familiarity with MatLAb and ... Microcontroller programming experience in C, C++ * Experience with RF board-level and system design.

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Genesys Engineer information

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$35

$50

$69

How much do genesys engineer jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for genesys engineer in Dallas, TX is $50.17, according to ZipRecruiter salary data. Most workers in this role earn between $44.36 and $54.32 per hour, depending on experience, location, and employer.

What is a Genesys engineer?

A Genesys Engineer is responsible for designing, implementing, and maintaining the Genesys Contact Center platform to optimize customer interactions. They configure and troubleshoot Genesys Cloud, Engage, or PureConnect solutions, ensuring seamless communication across voice, chat, email, and other channels. Their role involves integrating the platform with third-party systems, scripting call flows, and monitoring system performance. Additionally, they collaborate with cross-functional teams to enhance customer experience and support operational goals.

What are the key skills and qualifications needed to thrive as a Genesys engineer?

To thrive as a Genesys Engineer, you need strong experience in contact center technologies, VoIP infrastructure, and a solid grasp of computer networks, often supported by a relevant degree in IT or engineering. Familiarity with Genesys platforms (such as PureConnect, PureEngage, or Cloud), scripting languages, and certifications like Genesys Certified Professional are highly valued. Problem-solving abilities, effective communication, and teamwork are important soft skills in this position. These competencies are crucial for successfully designing, implementing, and maintaining contact center solutions that support seamless customer experiences.

What are some common challenges Genesys engineers face in their daily work?

Genesys Engineers often encounter challenges such as integrating complex contact center systems with a variety of third-party applications and ensuring minimal downtime during updates or migrations. They may also need to troubleshoot intricate configuration issues, optimize system performance, and adapt quickly to evolving business requirements. Close collaboration with IT, operations, and customer support teams is typical, requiring both technical acumen and strong interpersonal skills. Successfully navigating these challenges enables Genesys Engineers to deliver reliable and scalable solutions that support effective customer service operations.

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Genesys Engineer jobs near you
Infographic showing various Genesys Engineer job openings in Dallas, TX as of August 2026, with employment types broken down into 91% Full Time, 5% Part Time, and 4% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $104,360 per year, or $50.2 per hour.

Genesys CX Developer with Softphone

Jconnect Infotech Inc

Addison, TX • On-site

Full-time

Re-posted 7 days ago

Job description

Job Summary (Genesys CX Developer with Softphone)
- Position: Genesys CX Developer with Softphone
- Location: Addison, TX
- Employment Type: Fulltime
Key Responsibilities:
- Design and develop solutions using Genesys Cloud CX and Genesys Architecture.
- Integrate Softphone APIs with Genesys CX.
- Utilize Genesys SDK for development tasks.
- Administer, configure, and implement Genesys Cloud CX platforms.
- Develop and manage Node.JS applications utilizing REST, SOAP, and Genesys APIs.
- Create dashboards to monitor queue activity, agent performance, and interactions.
- Administer and configure Genesys Cloud CX including contact center, telephony, routing, people, permissions, and outbound campaigns.
- Install and configure Genesys applications on AppFoundry.
- Troubleshoot configuration and routing issues within Genesys environments.
Required Skills:
- Experience with AWS.
- Proficiency in Genesys Cloud CX and Softphone.
- Contact Center Routing experience.
- Experience in On-premises Genesys environments.
Desired Skills:
- Knowledge of Genesys on-premise components and composer development.
- Experience in Java/J2EE and API development/scripting integration.
- Genesys Cloud CX certification (preferred).
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Jconnect Infotech logo

About Jconnect Infotech

Sourced by ZipRecruiter

Jconnect Infotech is an esteemed corporation that operates within the Information Technology sector based in Noida, Uttar Pradesh, India. As a technology-driven firm, it offers various services such as IT Solutions, Software Development, Staffing Solutions and Management Consulting to businesses globally. Established as a pivotal player in its field, Jconnect Infotech was founded on the principles of delivering optimal solutions and promoting technological advancement within various industries. Their mission is to deliver innovative, cost-effective solutions and services to clients while maintaining their core values of integrity, excellence, and customer satisfaction.

Industry

Specialized design services

Company size

201 - 500 Employees

Headquarters location

Noida, Uttar Pradesh, in

Social media

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