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Genesys Ivr Developer Jobs Near Me

Jobtailor

Senior Genesys Cloud Engineer

Worthington, OH · On-site

$90 - $120/hr

Performs Tier 3 support, proactive maintenance and performs complex IVR system troubleshooting and root‑cause analysis. * Serves as resident expert for PureCloud (Genesys Cloud) capabilities and ...

New

Blue Star Partners LLC

CCaaS Business Analyst

Columbus, OH · Hybrid

$60 - $70/hr

This individual will work across voice, IVR, routing, digital channels, agent workflows, reporting ... Partner with solution architects, developers, QA teams, PMs, and vendors to clarify requirements ...

Blue Star Partners

CCaaS Business Analyst

Columbus, OH · On-site

$60 - $70/hr

This individual will work across voice, IVR, routing, digital channels, agent workflows, reporting ... Partner with solution architects, developers, QA teams, PMs, and vendors to clarify requirements ...

Blue Star Partners LLC

CCaaS Business Analyst

Columbus, OH · Hybrid

$60 - $70/hr

This individual will work across voice, IVR, routing, digital channels, agent workflows, reporting ... Partner with solution architects, developers, QA teams, PMs, and vendors to clarify requirements ...

Safelite Group

Senior Telecom Engineer

Columbus, OH · On-site

Genesys Cloud Contact Center * Xima * Avaya Cloud Office (ACO) * Voice infrastructure * SIP-based ... IVR solutions * Enterprise call routing solutions Managed Service Provider (MSP) Partnership ...

Safelite Group

Senior Telecom Engineer

Columbus, OH · On-site

Genesys Cloud Contact Center * Xima * Avaya Cloud Office (ACO) * Voice infrastructure * SIP-based ... IVR solutions * Enterprise call routing solutions Managed Service Provider (MSP) Partnership ...

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As of Aug 19, 2026, the average hourly pay for genesys ivr developer in the United States is $57.25, according to ZipRecruiter salary data. Most workers in this role earn between $51.20 and $65.87 per hour, depending on experience, location, and employer.

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Genesys Ivr Developer jobs near you
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Senior Genesys Cloud Engineer

Jobtailor

Worthington, OH • On-site

$90 - $120/hr

Other

Posted yesterday

New

Job description

Responsibilities
  • Responsible for the design, staging, configuration, implementation and support of IVR/ACD scripts Voice, Chat, and Email routing.
  • Administers and supports PureCloud (Genesys Cloud).
  • Performs Tier 3 support, proactive maintenance and performs complex IVR system troubleshooting and root‑cause analysis.
  • Serves as resident expert for PureCloud (Genesys Cloud) capabilities and changes by evaluating/validating work requests, documenting requirements and laying out design artifacts for implementation.
  • Leads development of long‑term strategies and capacity planning for meeting future Omni Channel platform needs.
  • Develops and delivers architect flows, Scripts and IVR/ACD Attendant scripts.
  • Handles Move Add and Changes, including user setup.
  • Communicates effectively with end users regarding the status of their requests.
  • Remains current on new products, services, protocols, and standards in support of mentioned platforms development and equipment procurement.
  • Participates in PCI compliance activities as required, including providing evidence for quarterly and yearly audits.
  • Liaises with equipment vendors during installations, acquisition negotiations, and hardware performance issues, as/where needed.
  • Performs Root Cause Analysis of Unified and Telecom Incidents.
  • Conducts testing and development disaster recovery plans to detect faults, minimize malfunctions, and backup systems.
  • Monitors and identifies capacity and performance issues for telecom traffic to ensure continued, uninterrupted operation of telecom systems.
  • Configures, tests, maintains, monitors, and troubleshoots end user unified messaging telephony, and voice/data software products.
  • Designs and supports Omni channel applications, including Voice, email and Chat.
  • Communicates effectively with business line managers regarding the status of their department’s request.
Requirements
  • Bachelor’s degree (BS/BA) or equivalent in Computer Sciences, Business Administration, or related field.
  • 6+ years of technical or applicable experience.
  • 2+ years' experience in Genesys Purecloud platforms.
  • Genesys PureCloud certification required.
  • Experience administrating and supporting PureCloud (Genesys Cloud).
  • Experience with contact center technologies (e.g., ACD, dialer, call recordings, WFM etc.).
  • Development skills/certifications HTML, REST, WEB Services, Microsoft SQL Server, Web-services, 3rd party APIs, Genesys PureCloud API’s.
  • Expertise in Architect flows.
  • SIP and H323 troubleshooting knowledge and experience.
  • Proven track record of developing and delivering architect flows, Scripts and IVR/ACD Attendant scripts.
  • Excellent analytical skills, especially in a telecommunications field.
Hard Skills
  • IVR scripting
  • ACD scripting
  • PureCloud
  • Genesys Cloud
  • HTML
  • REST
  • Microsoft SQL Server
  • SIP troubleshooting
  • H323 troubleshooting
  • 3rd party APIs
Soft Skills
  • communication
  • analytical skills
  • problem-solving
  • leadershipcapacity planning
  • documentation
  • user support
  • collaboration
  • proactive maintenance
  • root cause analysis
Certifications & Qualifications
  • Genesys PureCloud certification
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