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Genesys Engineer Jobs (NOW HIRING)

Deegit Inc

Genesys Developer/Consultant

San Diego, CA · On-site

Candidate need to have strong Genesys Experience Experience in Call Center Environment exp mandate Genesys Administration, Configuration,Solution Control Interface Interaction Routing experience ...

Genesys

Senior Software Engineer

Indianapolis, IN · On-site +1

$117K - $154K/yr

Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can ... Senior Software Engineer Department & Team :Genesys Cloud CX and Core Services, Core AI Team Job ...

Futran Tech Solutions Pvt. Ltd.

Genesys SME

Boston, MA · On-site

As a Genesys CloudCX Chatbot Developer youll be responsible for designing developing and deploying intelligent chatbots on the Genesys CloudCX platform Your expertise will drive personalized and ...

Genesys

Senior Software Engineer

Indianapolis, IN · On-site

$117K - $154K/yr

Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can ... Senior Software Engineer Department & Team : Genesys Cloud CX and Core Services, Core AI Team Job ...

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Genesys Engineer information

What are the key skills and qualifications needed to thrive in the Genesys Engineer position, and why are they important?

To thrive as a Genesys Engineer, you need strong experience in contact center technologies, VoIP infrastructure, and a solid grasp of computer networks, often supported by a relevant degree in IT or engineering. Familiarity with Genesys platforms (such as PureConnect, PureEngage, or Cloud), scripting languages, and certifications like Genesys Certified Professional are highly valued. Problem-solving abilities, effective communication, and teamwork are important soft skills in this position. These competencies are crucial for successfully designing, implementing, and maintaining contact center solutions that support seamless customer experiences.

What is a Genesys Engineer job?

A Genesys Engineer is responsible for designing, implementing, and maintaining the Genesys Contact Center platform to optimize customer interactions. They configure and troubleshoot Genesys Cloud, Engage, or PureConnect solutions, ensuring seamless communication across voice, chat, email, and other channels. Their role involves integrating the platform with third-party systems, scripting call flows, and monitoring system performance. Additionally, they collaborate with cross-functional teams to enhance customer experience and support operational goals.

What are some common challenges Genesys Engineers face in their daily work?

Genesys Engineers often encounter challenges such as integrating complex contact center systems with a variety of third-party applications and ensuring minimal downtime during updates or migrations. They may also need to troubleshoot intricate configuration issues, optimize system performance, and adapt quickly to evolving business requirements. Close collaboration with IT, operations, and customer support teams is typical, requiring both technical acumen and strong interpersonal skills. Successfully navigating these challenges enables Genesys Engineers to deliver reliable and scalable solutions that support effective customer service operations.

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Genesys Engineer jobs near you
Genesys CX Developer with Softphone

Genesys CX Developer with Softphone

Jconnect Infotech Inc

Addison, TX • On-site

Full-time

Re-posted 5 days ago

Job description

Job Summary (Genesys CX Developer with Softphone)
- Position: Genesys CX Developer with Softphone
- Location: Addison, TX
- Employment Type: Fulltime
Key Responsibilities:
- Design and develop solutions using Genesys Cloud CX and Genesys Architecture.
- Integrate Softphone APIs with Genesys CX.
- Utilize Genesys SDK for development tasks.
- Administer, configure, and implement Genesys Cloud CX platforms.
- Develop and manage Node.JS applications utilizing REST, SOAP, and Genesys APIs.
- Create dashboards to monitor queue activity, agent performance, and interactions.
- Administer and configure Genesys Cloud CX including contact center, telephony, routing, people, permissions, and outbound campaigns.
- Install and configure Genesys applications on AppFoundry.
- Troubleshoot configuration and routing issues within Genesys environments.
Required Skills:
- Experience with AWS.
- Proficiency in Genesys Cloud CX and Softphone.
- Contact Center Routing experience.
- Experience in On-premises Genesys environments.
Desired Skills:
- Knowledge of Genesys on-premise components and composer development.
- Experience in Java/J2EE and API development/scripting integration.
- Genesys Cloud CX certification (preferred).
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Jconnect Infotech logo

About Jconnect Infotech

Sourced by ZipRecruiter

Jconnect Infotech is an esteemed corporation that operates within the Information Technology sector based in Noida, Uttar Pradesh, India. As a technology-driven firm, it offers various services such as IT Solutions, Software Development, Staffing Solutions and Management Consulting to businesses globally. Established as a pivotal player in its field, Jconnect Infotech was founded on the principles of delivering optimal solutions and promoting technological advancement within various industries. Their mission is to deliver innovative, cost-effective solutions and services to clients while maintaining their core values of integrity, excellence, and customer satisfaction.

Industry

Specialized design services

Company size

201 - 500 Employees

Headquarters location

Noida, Uttar Pradesh, in

Social media

Facebook

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