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Genesys Engineer Jobs (NOW HIRING)

Infosys Limited

$110 - $160/hr

  • Medical

  • Retirement

Required Skill and Experience Genesys Cloud CX Engineer with expertise in contact center operations, development, support, and AI-enabled solutions. The role is responsible for supporting and ...

New

Genesys

WI · On-site

$205.20 - $360.80/hr

  • Medical

  • Dental

  • Vision

  • Retirement

See further details in the Genesys Privacy Policy# Careers at GenesysSenior Principal, AI Software Engineer- Agentic & Industry Solutions page is loaded## Senior Principal, AI Software Engineer ...

Genesys

Principal Professional Services Engineer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The Principal Professional Services Engineer ...

System One

Genesys Call Flow Developer Lead

Pittsburgh, PA · On-site

$57.25 - $75/hr

Genesys Call Flow Developer Lead Duration : Permanent Full Time Location : Dallas, TX, Pittsburgh, PA, or Cleveland, OH. Work Mode : 5 Days in office Position Description Seeking an experienced ...

System One

Genesys Call Flow Developer Lead

Pittsburgh, PA · On-site

$57.25 - $75/hr

Genesys Call Flow Developer Lead Duration : Permanent Full Time Location : Dallas, TX, Pittsburgh, PA, or Cleveland, OH. Work Mode : 5 Days in office Position Description Seeking an experienced ...

Genesys

Principal Professional Services Engineer

Menlo Park, CA · On-site +1

$213K - $223K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can ... Genesys Cloud Services, Inc. seeks Principal Professional Services Engineer in Menlo Park, CA.

Genesys

Principal Professional Services Engineer

Menlo Park, CA · On-site

$213K - $223K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can ... Genesys Cloud Services, Inc. seeks Principal Professional Services Engineer in Menlo Park, CA.

PTP

Genesys Architect - REMOTE

Sacramento, CA · On-site +1

Lead a team of engineers in implementation activities * Expert hands-on experience with Genesys installation, configuration and development * Work closely with Project Managers to ensure on-time ...

Infosys Limited Digital

Genesys Cloud CX Engineer

$57 - $76.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Required Skill and Experience Genesys Cloud CX Engineer with expertise in contact center operations, development, support, and AI-enabled solutions. The role is responsible for supporting and ...

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Genesys Engineer information

What is a Genesys engineer?

A Genesys Engineer is responsible for designing, implementing, and maintaining the Genesys Contact Center platform to optimize customer interactions. They configure and troubleshoot Genesys Cloud, Engage, or PureConnect solutions, ensuring seamless communication across voice, chat, email, and other channels. Their role involves integrating the platform with third-party systems, scripting call flows, and monitoring system performance. Additionally, they collaborate with cross-functional teams to enhance customer experience and support operational goals.

What are the key skills and qualifications needed to thrive as a Genesys engineer?

To thrive as a Genesys Engineer, you need strong experience in contact center technologies, VoIP infrastructure, and a solid grasp of computer networks, often supported by a relevant degree in IT or engineering. Familiarity with Genesys platforms (such as PureConnect, PureEngage, or Cloud), scripting languages, and certifications like Genesys Certified Professional are highly valued. Problem-solving abilities, effective communication, and teamwork are important soft skills in this position. These competencies are crucial for successfully designing, implementing, and maintaining contact center solutions that support seamless customer experiences.

What are some common challenges Genesys engineers face in their daily work?

Genesys Engineers often encounter challenges such as integrating complex contact center systems with a variety of third-party applications and ensuring minimal downtime during updates or migrations. They may also need to troubleshoot intricate configuration issues, optimize system performance, and adapt quickly to evolving business requirements. Close collaboration with IT, operations, and customer support teams is typical, requiring both technical acumen and strong interpersonal skills. Successfully navigating these challenges enables Genesys Engineers to deliver reliable and scalable solutions that support effective customer service operations.

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Genesys Engineer jobs near you
Infographic showing various Genesys Engineer job openings in the United States as of August 2026, with employment types broken down into 25% Full Time, 5% Temporary, and 70% Contract. Highlights an 80% In-person, and 20% Remote job distribution.

Genesys Senior Implementation Engineer (eServices)

Sutherland

Pittsford, NY

$103K - $140K/yr

Full-time

Re-posted 5 days ago

Job description

Company Description

Managed services company providing an array of technology assets to the world's largest organizations, resulting in productivity increases, cost savings, and deep insights.

Job Description

The primary purpose of this position is to design, implement and support Sutherland Genesys platform.  Platform currently includes, includes Genesys Omni-Channel solutions such as SIP Server, Genesys Routing, Inbound Voice, Genesys Outbound, Genesys Email, Genesys Chat, Genesys Social Media, Genesys Infomart, GVP, Genesys SMS, Speech Analytics, Proactive Notification, CallBack, etc.  The candidate will be required to be "on call" after hours to support the operations team in the event of platform outages.   

KEY RESPONSIBILITIES:

Qualified individuals must have the ability to perform the following duties: 

  1. Responsible for the implementation and support of Sutherland Genesys platforms.  Current platforms include Genesys Omni-Channel solutions such as SIP Server, Genesys Routing, Inbound Voice, Genesys OBS, Genesys Email, Genesys Chat, Genesys Social Media, Genesys Infomart, GVP, Genesys SMS, Speech Analytics, Proactive Contact, CallBack, etc.
  2. Some knowledge of SIP from the carrier level.  Some knowledge of Oracle (Acme Packet) and Avaya SBCs and TDM Gateways such as AudioCodes M3Ks and G450s is a plus.
  3. Partners with the Business and Service Delivery team to assist with implementation of new Program solutions. 
  4. Responsible for documentation along with Runbooks for Operations.
  5. Partners with development/integrations team for platform support when needed.
  6. Monitoring solutions to provide proactive monitoring capabilities for the Infrastructure team and utilize these metrics to continue the evolution of the infrastructure.
  7. Conduct testing to detect faults, minimize malfunctions, and backup systems.
  8. Provide technical consultancy to ensure problem resolution is achieved in the shortest possible time frame
  9. Manages vendors on escalated issues and projects specific to your area of influence.
  10. Willingness and ability to learn complex new systems in varying technologies related to area of influence.
  11. Follow the lead of the senior implementation engineer, based on enterprise business requirements and IT Strategies.
    Qualifications

    Key Requirement: Experience in writing multimedia (eservices) routing strategies in Composer (at least on the first two):

    1.       Email*
    2.       Chat*
    3.       SMS
    4.       Social Media
    5.       Finding the unicorn Chatbot

    MINIMUM REQUIRED QUALIFICATIONS:

    10 years progressive relevant experience required.

    • Some knowledge of Genesys Platform
    • Ability to multitask and demonstrate willingness to deliver on multiple, simultaneous projects.
    • Willingness to manage vendors for performance to ensure compliance with commitments and budget.
    • Experience with enterprise voice network infrastructures (SBCs & Gateways, SIP, circuit switching, VoIP architecture) is a plus.

     PREFERRED QUALIFICATIONS:

    • Demonstrated experience in vendor management
    • Knowledge of Avaya and Cisco CUCM is a plus
    Additional Information

    All your information will be kept confidential according to EEO guidelines.
    We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
     

    Apply