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Genesys Engineer Remote Jobs (NOW HIRING)

PTP

Genesys Engineer - REMOTE

CA · On-site +1

We are looking for a Genesys Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and ...

PTP

Genesys Cloud Engineer - REMOTE

Austin, TX · On-site +1

$54.25 - $72.75/hr

We are looking for a Genesys Cloud Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and ...

PTP

Genesys Developer - REMOTE

Sacramento, CA · On-site +1

PTP is looking for a hands-on Genesys Developer to join our Customer Experience practice. At PTP, we value aptitude and creativity as well as experience. We are a diverse organization and are looking ...

Apex Systems

Genesys Developer/Architect

Oak Brook, IL · Remote

Oak Brook, Illinois (Remote) Role Overview We are seeking a Genesys Developer/Architect to support our contact center operations. This role involves rebuilding and expanding our Genesys environment ...

New

LoanCare

Sr. Telephony Engineer- Remote

... Genesys Cloud CX • Work with SIP, WebRTC, VoIP, PCap analysis, troubleshooting call quality ... 1/2/3 engineers • Collaborate in assessing current and expected communications needs ...

PTP

Genesys Architect - REMOTE

Sacramento, CA · On-site +1

Lead a team of engineers in implementation activities * Expert hands-on experience with Genesys installation, configuration and development * Work closely with Project Managers to ensure on-time ...

PTP

Software Engineer - REMOTE

CA · On-site +1

We are looking for a Senior Software Engineer to help us design and deliver CX solutions that ... Genesys Voice Platform (GVP) * Speech enabled IVR applications * Spring Boot Framework Salary is ...

ACI Infotech

Genesys SME/Architect

Remote Duration: Long Term Contract : Design, develop, and deploy chatbots using the Genesys ... in programming languages such as JavaScript, Python, or Java, with experience in chatbot ...

PTP

DevOps Engineer - REMOTE

CA · On-site +1

Genesys Voice Platform (GVP) * Speech enabled IVR applications * Java programming Salary is DOE and is extremely competitive. We are a growing company with a solid customer base, excellent ...

Genesys

Director, Web Engineering

Charleston, WV · Remote

Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can ... Background in B2B, SaaS, or complex enterprise digital ecosystems #LI-cp1 #LI-Remote Compensation:

Genesys

Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can ... Background in B2B, SaaS, or complex enterprise digital ecosystems #LI-cp1 #LI-Remote Compensation:

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Genesys Engineer Remote information

What is a Genesys Engineer (Remote)?

A Genesys Engineer (Remote) is an IT professional who specializes in designing, implementing, and maintaining contact center solutions using Genesys software while working from a remote location. These engineers configure call routing, integrate communication channels, and troubleshoot technical issues to ensure seamless customer service operations. They work closely with cross-functional teams to customize the platform based on business needs and often provide support and training to end users. Remote Genesys Engineers leverage cloud technologies to manage systems without being physically present in an office.

What are some common challenges faced by Genesys Engineers working remotely, and how can they be effectively managed?

Genesys Engineers working remotely often encounter challenges such as troubleshooting complex telephony issues without on-site access, coordinating with cross-functional teams in different time zones, and maintaining secure connections to client environments. Success in this role often relies on strong communication skills, effective use of collaboration tools, and proactive documentation. Building a routine for regular check-ins with team members and leveraging remote monitoring tools can help resolve issues efficiently and maintain high service quality.

What are the key skills and qualifications needed to thrive as a Genesys Engineer in a remote role, and why are they important?

To thrive as a Genesys Engineer in a remote role, you need strong expertise in contact center technologies, telephony systems, and a background in computer science or related fields. Proficiency with Genesys platforms (such as Genesys Cloud, PureConnect, or Engage), scripting languages, and relevant certifications like Genesys Certified Professional are typically required. Excellent problem-solving, communication, and self-management skills help you effectively support clients and collaborate across distributed teams. These capabilities are critical for delivering seamless customer experiences and maintaining high system reliability in a remote setting.
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Genesys Engineer Remote jobs near you
Infographic showing various Genesys Engineer Remote job openings in the United States as of June 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution.
Genesys Engineer - REMOTE

Genesys Engineer - REMOTE

PTP

CA • On-site, Remote

Full-time

Posted 5 days ago

Job description

Job Description
PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Genesys Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.
Responsibilities
  • Installation, configuration and testing of Genesys software
  • Support large implementations of the Genesys product suite
  • Daily operations and maintenance

Requirements
3+ years experiences with:
  • Genesys Enterprise Routing solutions
  • Genesys T-Server and I-Server integrations
  • Genesys SIP Server
  • Genesys Voice Portal (GVP)
  • Genesys Reporting

Desired
2+ years experience with:
  • Genesys eServices
  • Genesys Workforce Management
  • Genesys Agent Desktops (GAD and iWS)
  • Genesys Info Mart and Interactive Insights
  • J2EE (Java, Servlets, JSP, EJB, JSF)
  • .NET (C#, ASP.NET, ADO.NET)

Salary is DOE and is extremely competitive. We are able to offer relocation assistance to the right candidate.
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About PTP

Sourced by ZipRecruiter

Industry

It services

Company size

51 - 200 Employees

Headquarters location

San Francisco, CA, US

Year founded

2004

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