Contact Center Implementation Engineer / Genesys Cloud CX Engineer (Consultant) Voyage Advisory | Remote (U.S.) with up to 20% travel to Buffalo, NY Duration: Initial 120 days (extension likely ...
New
Quick apply
Contact Center Implementation Engineer / Genesys Cloud CX Engineer (Consultant) Voyage Advisory | Remote (U.S.) with up to 20% travel to Buffalo, NY Duration: Initial 120 days (extension likely ...
New
Contact Center Implementation Engineer / Genesys Cloud CX Engineer (Consultant) Voyage Advisory | Remote (U.S.) with up to 20% travel to Buffalo, NY Duration: Initial 120 days (extension likely ...
Contact Center Implementation Engineer / Genesys Cloud CX Engineer (Consultant) Voyage Advisory | Remote (U.S.) with up to 20% travel to Buffalo, NY Duration: Initial 120 days (extension likely ...
It is a fully remote role that will need to be based in the U.S or in Canada. * You must meet our U ... Design, configure, and implement Genesys Cloud infrastructure, including agents, call flows, queues ...
It is a fully remote role that will need to be based in the U.S or in Canada. * You must meet our U ... Design, configure, and implement Genesys Cloud infrastructure, including agents, call flows, queues ...
Genesys Engineer Remote information
What is a Genesys engineer?
A Genesys Engineer (Remote) is an IT professional who specializes in designing, implementing, and maintaining contact center solutions using Genesys software while working from a remote location. These engineers configure call routing, integrate communication channels, and troubleshoot technical issues to ensure seamless customer service operations. They work closely with cross-functional teams to customize the platform based on business needs and often provide support and training to end users. Remote Genesys Engineers leverage cloud technologies to manage systems without being physically present in an office.
What are the key skills and qualifications needed to thrive as a Genesys engineer in a remote role?
To thrive as a Genesys Engineer in a remote role, you need strong expertise in contact center technologies, telephony systems, and a background in computer science or related fields. Proficiency with Genesys platforms (such as Genesys Cloud, PureConnect, or Engage), scripting languages, and relevant certifications like Genesys Certified Professional are typically required. Excellent problem-solving, communication, and self-management skills help you effectively support clients and collaborate across distributed teams. These capabilities are critical for delivering seamless customer experiences and maintaining high system reliability in a remote setting.
What are some common challenges faced by Genesys engineers working remotely, and how can they be effectively managed?
Genesys Engineers working remotely often encounter challenges such as troubleshooting complex telephony issues without on-site access, coordinating with cross-functional teams in different time zones, and maintaining secure connections to client environments. Success in this role often relies on strong communication skills, effective use of collaboration tools, and proactive documentation. Building a routine for regular check-ins with team members and leveraging remote monitoring tools can help resolve issues efficiently and maintain high service quality.
What are the most commonly searched types of Genesys Engineer jobs in Chicago, IL?
The most popular types of Genesys Engineer jobs in Chicago, IL are:
What are popular job titles related to Genesys Engineer Remote jobs in Chicago, IL?
For Genesys Engineer Remote jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Genesys Engineer Remote jobs in Chicago, IL look for?
The top searched job categories for Genesys Engineer Remote jobs in Chicago, IL are:
Full-time
Posted 3 days ago
New
Job description
Contact Center Implementation Engineer / Genesys Cloud CX Engineer (Consultant)
Voyage Advisory | Remote (U.S.) with up to 20% travel to Buffalo, NY
Duration: Initial 120 days (extension likely)
Engagement Type: W2 or 1099 (flexible)
Compensation: Market-competitive, based on experience
About the Role
Voyage Advisory is seeking a highly capable Contact Center Implementation Engineer / Genesys Cloud CX Engineer to support a federal client in designing, building, and optimizing their contact center platform. This is a hands-on engineering role requiring deep expertise in Genesys Cloud CX and Amazon Connect —not just from an administrative standpoint, but from a true build-and-configure perspective.
This is a unique opportunity for someone who sits at the intersection of engineering and client engagement—a technical expert who can also partner directly with stakeholders to gather requirements, lead discussions, and translate business needs into scalable solutions.
What You’ll Do
What We’re Looking For (Required)
Nice to Have
What Success Looks Like
Why Voyage
At Voyage, we pride ourselves on bringing in consultants who are not only strong technically, but who elevate the client experience. This role is ideal for someone who enjoys owning both the build and the conversation—someone who doesn’t just execute, but helps shape the solution.
Voyage Advisory | Remote (U.S.) with up to 20% travel to Buffalo, NY
Duration: Initial 120 days (extension likely)
Engagement Type: W2 or 1099 (flexible)
Compensation: Market-competitive, based on experience
About the Role
Voyage Advisory is seeking a highly capable Contact Center Implementation Engineer / Genesys Cloud CX Engineer to support a federal client in designing, building, and optimizing their contact center platform. This is a hands-on engineering role requiring deep expertise in Genesys Cloud CX and Amazon Connect —not just from an administrative standpoint, but from a true build-and-configure perspective.
This is a unique opportunity for someone who sits at the intersection of engineering and client engagement—a technical expert who can also partner directly with stakeholders to gather requirements, lead discussions, and translate business needs into scalable solutions.
- Design, configure, and implement solutions within Genesys Cloud CX, including contact flows, integrations, and platform capabilities
- Lead requirements gathering and discovery sessions with client stakeholders to identify needs and define solutions
- Build and enhance IVR/IVA solutions, including AI and speech-enabled capabilities
- Translate business requirements into technical designs and implement within the platform
- Partner with client teams to troubleshoot issues, optimize workflows, and improve user experience
- Facilitate client meetings, communicate progress, and explain technical concepts in an accessible way
- Collaborate with cross-functional teams to ensure scalable, maintainable solutions
- 3–5+ years of hands-on experience with Genesys Cloud CX (required – must be core to your background)
- Proven experience building/configuring solutions directly in Genesys Cloud CX (not just supporting or administering)
- Experience with IVR/IVA, including AI-driven or speech-enabled solutions
- Strong ability to gather requirements and work directly with clients/stakeholders
- Demonstrated ability to balance technical execution with client-facing communication
- Comfortable leading meetings, asking the right questions, and translating needs into action
- U.S. Citizenship or authorization to work in the U.S. without sponsorship
- Ability to pass a federal background check
- Experience with Workforce Management (WFM) and/or Quality Management (QM) within Genesys
- Experience with Amazon Connect
- Exposure to contact center analytics, reporting, or optimization strategies
- Prior experience working in or with federal or public sector environments
- Experience with ACDs and CCaaS, particularly Genesys
- You quickly establish credibility with both technical teams and business stakeholders
- You proactively identify gaps, ask thoughtful questions, and guide the client toward better solutions
- You deliver clean, scalable configurations within Genesys Cloud CX
- You communicate clearly—without overcomplicating—and build trust with the client
At Voyage, we pride ourselves on bringing in consultants who are not only strong technically, but who elevate the client experience. This role is ideal for someone who enjoys owning both the build and the conversation—someone who doesn’t just execute, but helps shape the solution.
Powered by JazzHR
5EWwL0qXSk
About Voyage Advisory
Sourced by ZipRecruiter
Industry
Business management consulting
Company size
11 - 50 Employees
Headquarters location
Chicago, IL, US
Year founded
2018