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Full Time Genesys Engineer Jobs (NOW HIRING)

AAA Mid Atlantic

Senior Genesys Cloud Engineer

Columbus, OH · On-site

$100K - $135K/yr

AAA Club Alliance is currently seeking a full-time Senior G enesys Cloud Engineer to join our team ... Primary duties of the Genesys Cloud Senior Engineer are: * Responsible for the design, staging ...

System One

Genesys Call Flow Developer Lead

Pittsburgh, PA · On-site

$57.25 - $75/hr

Permanent Full Time Location : Dallas, TX, Pittsburgh, PA, or Cleveland, OH. Work Mode : 5 Days in office Position Description Seeking an experienced Genesys Cloud Developer Lead. The Genesys Cloud ...

System One

Genesys Call Flow Developer Lead

Pittsburgh, PA · On-site

$57.25 - $75/hr

Permanent Full Time Location : Dallas, TX, Pittsburgh, PA, or Cleveland, OH. Work Mode : 5 Days in office Position Description Seeking an experienced Genesys Cloud Developer Lead. The Genesys Cloud ...

Miratech

Genesys Cloud Architect

New York, NY · On-site

$71 - $90.50/hr

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We ... Guide and mentor engineering teams, ensuring best practices and architectural standards are ...

Miratech

Genesys Cloud Architect

New York, NY · On-site

$71 - $90.50/hr

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We ... Guide and mentor engineering teams, ensuring best practices and architectural standards are ...

Miratech

Genesys Cloud Architect

New York, NY · On-site

$71 - $90.50/hr

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We ... Guide and mentor engineering teams, ensuring best practices and architectural standards are ...

Miratech

Genesys Cloud Architect

New York, NY · On-site

$71 - $90.50/hr

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We ... Guide and mentor engineering teams, ensuring best practices and architectural standards are ...

Miratech

Genesys Cloud Architect

New York, NY · On-site

$71 - $90.50/hr

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We ... Guide and mentor engineering teams, ensuring best practices and architectural standards are ...

Miratech

Genesys Cloud Architect

New York, NY · On-site

$71 - $90.50/hr

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We ... Guide and mentor engineering teams, ensuring best practices and architectural standards are ...

Miratech

Genesys Cloud Architect

New York, NY · On-site

$71 - $90.50/hr

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We ... Guide and mentor engineering teams, ensuring best practices and architectural standards are ...

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We ... Guide and mentor engineering teams, ensuring best practices and architectural standards are ...

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Full Time Genesys Engineer information

What is the difference between Full Time Genesys Engineer vs Contact Center Support Specialist?

AspectFull Time Genesys EngineerContact Center Support Specialist
CredentialsIT or Software Engineering degree, Genesys certificationsCustomer service or technical support certifications
Work EnvironmentIT departments, technical teams, software developmentCall centers, customer service departments
Industry UsageIT, telecommunications, software companiesCustomer service, retail, telecom industries

The Full Time Genesys Engineer primarily focuses on designing, implementing, and maintaining Genesys contact center solutions, requiring technical expertise and certifications. In contrast, a Contact Center Support Specialist handles customer interactions and provides technical support, often with customer service certifications. While both roles support contact center operations, the Genesys Engineer is more technical and development-oriented, whereas the Support Specialist emphasizes customer interaction and issue resolution.

More about Full Time Genesys Engineer jobs
What are the most commonly searched types of Genesys Engineer jobs? The most popular types of Genesys Engineer jobs are:
What job categories do people searching Full Time Genesys Engineer jobs look for? The top searched job categories for Full Time Genesys Engineer jobs are:
Full Time Genesys Engineer jobs near you
Infographic showing various Full Time Genesys Engineer job openings in the United States as of August 2026, with employment types broken down into 92% Full Time, 2% Part Time, and 6% Contract. Highlights an 86% Physical, 5% Hybrid, and 9% Remote job distribution.

Architect - Genesys App Services | Full Time

Corporate Services

Detroit, MI

Full-time

Re-posted 19 days ago

Job description

GENERAL SUMMARY:

Working under general direction of the Project Manager, Manager or the Director: Leads the overall architecture for the Genesys ecosystem and ensures the platform can support the required growth. The Architect is a key leader of a team that is accountable for production support (tier 2 & tier 3) 24X7 as well as new projects to upgrade and improve the application architecture, development and integration between Genesys and other systems to meet the organizational requirements and ensure sustained efficiency and performance. The ideal candidate will have experience using technical & business analytical skills to seek out, research and evaluate a variety of solutions to provide clients with high quality, efficient workflows that promote enterprise-wide standardization as well as meet various industry standards/functionalities. The ideal candidate will have experience in the contact center technology space, Genesys On-Prem and Cloud solutions and experience with designing, managing and optimizing the integration of contact center systems with third party solutions.


EDUCATION AND EXPERIENCE:

  • Bachelor's degree in Information Technology/Computer Science discipline or equivalent experience is required.

  • Equivalent experience for this position is eight years of applicable Information Technology experience.

  • 10 year's experience in application development and maintenance of vendor-provided systems.

  • 2 year's experience in designing system/solution architecture in cloud or on-premise solutions, preferably both environments.

  • 3-5 year's experience in leading voice application systems or similar complex state of the art/leading edge vendor applications that are parameter/configuration driven (such as Epic, Salesforce).

  • Demonstrated strong knowledge of Security Architecture, Design and Operations, LDAP, Active Directory, SAML, web protocols XML, SOAP, JSON, REST, cloud/virtualization technologies, such as OpenStack, Java and other development frameworks.

  • Working experience with designing, managing, and optimizing the integrations with third party solutions and custom developed solutions-REST APIs, Web Service Integration and/or other API technologies.

  • 2 years of systems integration experience with applications such as Genesys, Epic, Salesforce.

  • Highly prefer applications experience with all three products (Genesys, Epic, Salesforce).

  • Demonstrated ability to diagnose production issues and work with Genesys, Carrier, and other product/services vendors in order to resolve in expedited manner.

  • Excellent communication, presentation and interpersonal skills.

  • Able to develop and present complex material effectively to a variety of audiences-technical, non-technical, management and leadership (including in-house and vendor).

  • Ability to apply leading practices for architecture design and translate them to use case-specific applications.

  • Ability to foster and maintain strong customer relationship. Ability to apply business development and leadership skills.

  • Strong technical writing abilities.

  • Ability to acquire required training and certification within 6 months of hiring as defined for the Genesys Certified Professional & Genesys Certified Developer Roles.

  • Highly prefer applications experience with all three of these products: Genesys, Epic, Salesforce.

  • 3 years hands-on experience with complex, multichannel contact center systems including Genesys Engage (or comparable IVR application) with Contact Center Architecture, preferred. 1-2 years of experience as Genesys Engineer/Administrator monitoring and supporting Genesys framework, preferred.

  • 5+ years of experience in the Contact Center technology space, preferred.

  • Good understanding of the Genesys Platform and call routing connections with customers across multiple interactions with a given customer, across multiple media channels, preferred.

  • Knowledge of SIP/RTP and TCP/IP protocols, with ability to run captures and review logs and troubleshoot problems, preferred.

  • Expertise with overall Genesys Routing, Interaction Routing Designer and Universal Routing Server -GVP, Routing Developer, preferred.

  • Experience with Genesys Composer and Genesys Orchestration Server, preferred.

  • Proficiency working with various telecom carriers and cloud providers AWS and Azure cloud services, preferred.

  • Experience with Genesys WWE, GA, GAX, Speechminer, Pulse, GCXI, GMS, WFM, preferred.

  • Experience with Cloud network architecture &/or On Premise to Cloud migration, preferred.

  • Previous supervisory experience, preferred.

Additional Information
  • Organization: Corporate Services
  • Department: Ascension Access Technology
  • Shift: Day Job
  • Union Code: Not Applicable

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