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Full Time Genesys Engineer Jobs (NOW HIRING)

Miratech

Genesys Cloud Architect

New York, NY

$71 - $90.50/hr

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We ... Guide and mentor engineering teams, ensuring best practices and architectural standards are ...

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We ... Guide and mentor engineering teams, ensuring best practices and architectural standards are ...

Saxon Global

Technology Lead - Genesys

Dallas, TX

S., providing enhanced IT consulting and engineering solution services for past 16 years. Saxon ... Dallas, TX Full time Permanent Role (FTE) Description: Skill set : Contact Center Products ...

Miratech

Genesys Cloud Architect

Texas City, TX · On-site +1

$55.50 - $70.75/hr

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We ... Guide and mentor engineering teams, ensuring best practices and architectural standards are ...

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We ... Guide and mentor engineering teams, ensuring best practices and architectural standards are ...

Miratech

Genesys Cloud Architect

Arizona City, AZ · On-site +1

$65.50 - $83.25/hr

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We ... Guide and mentor engineering teams, ensuring best practices and architectural standards are ...

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We ... Guide and mentor engineering teams, ensuring best practices and architectural standards are ...

Miratech

Genesys Cloud Architect

Philadelphia, PA · On-site +1

$65.50 - $83.50/hr

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We ... Guide and mentor engineering teams, ensuring best practices and architectural standards are ...

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We ... Guide and mentor engineering teams, ensuring best practices and architectural standards are ...

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We ... Guide and mentor engineering teams, ensuring best practices and architectural standards are ...

Chime Financial, Inc

Genesys Platform Program Lead

Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The ... aligned across Engineering, SI, and MSP. * Own the Genesys vendor relationship on behalf of ...

World Wide Technology

Domain Architect - Contact Center

$110K - $160K/yr

Genesys Cloud CX Certified Professional, Certified Architect, or Certified Developer. * Cisco ... We offer the following benefits to all full-time employees: * Health and Wellbeing: Health, Dental ...

OffWorld

Senior RF/Antenna Engineer

Pasadena, CA · On-site

$114K - $156K/yr

... and Genesys, CST, Ansys HFSS, and Icepack. * Experience utilizing MATLAB for the processing of ... Offer to join the OffWorld team full-time--if - You are as crazy-excited about the mission as we ...

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Full Time Genesys Engineer information

What is the difference between Full Time Genesys Engineer vs Contact Center Support Specialist?

AspectFull Time Genesys EngineerContact Center Support Specialist
CredentialsIT or Software Engineering degree, Genesys certificationsCustomer service or technical support certifications
Work EnvironmentIT departments, technical teams, software developmentCall centers, customer service departments
Industry UsageIT, telecommunications, software companiesCustomer service, retail, telecom industries

The Full Time Genesys Engineer primarily focuses on designing, implementing, and maintaining Genesys contact center solutions, requiring technical expertise and certifications. In contrast, a Contact Center Support Specialist handles customer interactions and provides technical support, often with customer service certifications. While both roles support contact center operations, the Genesys Engineer is more technical and development-oriented, whereas the Support Specialist emphasizes customer interaction and issue resolution.

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What are the most commonly searched types of Genesys Engineer jobs? The most popular types of Genesys Engineer jobs are:
What job categories do people searching Full Time Genesys Engineer jobs look for? The top searched job categories for Full Time Genesys Engineer jobs are:
Full Time Genesys Engineer jobs near you
Infographic showing various Full Time Genesys Engineer job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 2% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution.
Genesys Cloud Architect

Genesys Cloud Architect

Miratech

New York, NY

$71 - $90.50/hr

Full-time

Re-posted 14 days ago

Job description

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. 
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining the technical vision, designing scalable and resilient architectures, and ensuring alignment with business objectives and enterprise technology strategy. You will act as a key technical leader, working closely with business stakeholders, product owners, and cross-functional engineering teams to deliver integrated, future-ready customer experience solutions built on the Genesys Cloud CX platform.

Responsibilities:

  • Lead the end-to-end architecture and design of Genesys Cloud CX solutions
  • Translate business requirements into scalable, secure, and high-performing technical designs
  • Define and drive the technical roadmap for contact center and CX platforms
  • Collaborate with enterprise architects and other technology teams to ensure seamless integration across systems
  • Provide hands-on technical leadership across solution design, development, testing, and deployment phases
  • Guide and mentor engineering teams, ensuring best practices and architectural standards are followed
  • Oversee integrations with third-party systems such as CRM, WFM, and analytics platforms
  • Ensure solutions meet security, compliance, and performance requirements
  • Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation
Qualifications
  • 7+ years of experience in contact center technologies, with strong expertise in Genesys Cloud CX solutions
  • Proven experience in designing and delivering large-scale cloud contact center solutions
  • Strong knowledge of: IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging); Workforce Management (WFM), call recording, and analytics; AI/ML capabilities
  • Hands-on experience with API integrations (REST/SOAP) and microservices architecture
  • Experience integrating Genesys Cloud CX with CRM platforms such as Salesforce, Microsoft Dynamics, or ServiceNow
  • Strong background in infrastructure planning, solution design, deployment, and lifecycle management, ensuring high availability and performance
  • Solid understanding of business processes and their alignment with customer experience technologies
  • Deep knowledge of SIP infrastructure, including SIP protocol, Session Border Controllers (SBCs), and load balancing approaches

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