Virtual Genesys Engineer Jobs (NOW HIRING)

Job#: 3038086
Job Description:
Genesys Developer/Architect
Location: Oak Brook, Illinois (Remote)
Role Overview
We are seeking a Genesys Developer/Architect to support our contact center operations. This role involves rebuilding and expanding our Genesys environment, incorporating more robust capabilities like Workforce Management (WFM) and AI. The position requires troubleshooting, onboarding new service lines and clinics, and handling a significant volume of new requests and tickets.
Key Responsibilities

• Engage with stakeholders to understand business challenges and define technology-driven solutions.
• Architect and design AI-powered contact center solutions, integrating technologies such as Conversational AI and Agent Assist.
• Troubleshoot and resolve issues within the Genesys platform, managing approximately 300 tickets per month.
• Support the onboarding of new service lines and clinics onto the Genesys platform.
• Assist with the development of proof-of-concept demos and solution blueprints.
• Provide hands-on technical guidance and support for end-users related to AI model integration and automation workflows.
• Collaborate with internal teams to develop best practices, technical documentation, and training resources.
• Act as a trusted advisor, helping to navigate and troubleshoot a variety of technology-related issues.

Required Qualifications
Experience: 3-5 years of experience in a similar role.
Technical Skills: Deep familiarity with the Genesys platform, including migration from on-premise to cloud environments (Genesys Cloud CX). Experience with contact center operations and familiarity with telecom providers.
Preferred Qualifications

• Experience in the healthcare industry.
• Experience with training end-users or developing training materials.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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