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Genesys Engineer Remote Jobs in Texas (NOW HIRING)

PTP

Genesys Cloud Engineer - REMOTE

Austin, TX · On-site +1

$54.25 - $72.75/hr

We are looking for a Genesys Cloud Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and ...

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

Guide and mentor engineering teams, ensuring best practices and architectural standards are ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Miratech

Genesys Cloud Architect

Texas City, TX · On-site +1

$55.50 - $70.75/hr

Guide and mentor engineering teams, ensuring best practices and architectural standards are ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

Guide and mentor engineering teams, ensuring best practices and architectural standards are ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

Guide and mentor engineering teams, ensuring best practices and architectural standards are ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

Guide and mentor engineering teams, ensuring best practices and architectural standards are ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

Guide and mentor engineering teams, ensuring best practices and architectural standards are ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Humach, LLC

Forward Deployed Engineer

Dallas, TX · Remote

This is a fully remote position open to candidates who currently reside in Iowa, Wisconsin ... Experience with contact center platforms (AWS Connect, NICE, Genesys). Mindset & Values:

Humach, LLC

Forward Deployed Engineer

Dallas, TX · On-site +1

This is a fully remote position open to candidates who currently reside in Iowa, Wisconsin ... Experience with contact center platforms (AWS Connect, NICE, Genesys). Mindset & Values:

PTP

Google Cloud Solution Architect - REMOTE

Austin, TX · On-site +1

$62 - $84.75/hr

... on engineering • Demonstrate deep technical expertise in Google Cloud Customer Engagement Suite ... solutions (e.g., Genesys, NICE, Five9) • Additional Professional-level Google Cloud ...

All JobsGenesys Engineer JobsGenesys Engineer Remote JobsGenesys Engineer Remote Jobs in Texas

Genesys Engineer Remote information

What is a Genesys engineer?

A Genesys Engineer (Remote) is an IT professional who specializes in designing, implementing, and maintaining contact center solutions using Genesys software while working from a remote location. These engineers configure call routing, integrate communication channels, and troubleshoot technical issues to ensure seamless customer service operations. They work closely with cross-functional teams to customize the platform based on business needs and often provide support and training to end users. Remote Genesys Engineers leverage cloud technologies to manage systems without being physically present in an office.

What are some common challenges faced by Genesys engineers working remotely, and how can they be effectively managed?

Genesys Engineers working remotely often encounter challenges such as troubleshooting complex telephony issues without on-site access, coordinating with cross-functional teams in different time zones, and maintaining secure connections to client environments. Success in this role often relies on strong communication skills, effective use of collaboration tools, and proactive documentation. Building a routine for regular check-ins with team members and leveraging remote monitoring tools can help resolve issues efficiently and maintain high service quality.

What are the key skills and qualifications needed to thrive as a Genesys engineer in a remote role?

To thrive as a Genesys Engineer in a remote role, you need strong expertise in contact center technologies, telephony systems, and a background in computer science or related fields. Proficiency with Genesys platforms (such as Genesys Cloud, PureConnect, or Engage), scripting languages, and relevant certifications like Genesys Certified Professional are typically required. Excellent problem-solving, communication, and self-management skills help you effectively support clients and collaborate across distributed teams. These capabilities are critical for delivering seamless customer experiences and maintaining high system reliability in a remote setting.
What are the most commonly searched types of Genesys Engineer jobs in Texas? The most popular types of Genesys Engineer jobs in Texas are:
What are popular job titles related to Genesys Engineer Remote jobs in Texas? For Genesys Engineer Remote jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Genesys Engineer Remote jobs in Texas look for? The top searched job categories for Genesys Engineer Remote jobs in Texas are:
What cities in Texas are hiring for Genesys Engineer Remote jobs? Cities in Texas with the most Genesys Engineer Remote job openings:
Genesys Engineer Remote jobs near you
Infographic showing various Genesys Engineer Remote job openings in Texas as of August 2026, with employment types broken down into 92% Full Time, 2% Part Time, and 6% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution.

Genesys Cloud Engineer - REMOTE

PTP

Austin, TX • On-site, Remote

$54.25 - $72.75/hr

Full-time

Re-posted 6 days ago

Job description

Job Description
PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Genesys Cloud Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate, and committed professionals who strive to be the best at what they do.
Responsibilities
  • Implement Genesys Cloud contact center solutions
  • Conduct technical implementation activities from post-sale to support transition
  • Develop call flows in Genesys Architect for routing and IVR
  • Write and execute test plans
  • Demonstrate strong follow-through, ownership & responsibility for assigned tasks

Requirements
  • 1+ year of experience with the Genesys Cloud platform
  • 3+ years of experience with the contact center solutions
  • Experience with applications leveraging APIs, JSON or JavaScript
  • Knowledge of change control processes
  • Excellent communication skills
  • Genesys Cloud CX: Professional Certification

Desired
  • Genesys Cloud CX: Architect Certification
  • Genesys Cloud CX: Developer Certification
  • Genesys Cloud CX: Quality Management Certification
  • Knowledge of IP Telephony: Genesys Cloud Edge, AudioCodes, Cisco Gateways, IP Telephones (Polycom, Cisco, etc.)
  • Development experience to build apps and integrations leveraging APIs, JSON, and JavaScript
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About PTP

Sourced by ZipRecruiter

Industry

It services

Company size

51 - 200 Employees

Headquarters location

San Francisco, CA, US

Year founded

2004

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