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Genesys Engineer Jobs (NOW HIRING)

PTP

Genesys Cloud Engineer - REMOTE

Austin, TX · On-site +1

$54.25 - $72.75/hr

We are looking for a Genesys Cloud Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and ...

INGENworks

Genesys Cloud Engineer AWS Integration

Dallas, TX · On-site

$55.50 - $74/hr

Genesys Cloud Engineer AWS Integration Location: Dallas, TX Experience: 12+ Years On C2C Job Summary We are seeking an experienced Genesys Cloud Engineer with strong expertise in Genesys Cloud CX and ...

MM International

Genesys IVR developer

Newark, NJ · On-site

Role : Genesys IVR developer Location : Hybrid 3 times a week in Newark, Nj, will take relos Duration : 12 month contract Needs: IVR Genesys Cloud CX Voice and non voice application experience ...

NWN Carousel

Senior Engineer - Genesys Cloud

Exeter, CA · On-site +1

$107K - $147K/yr

Responsibilities The Senior Engineer - Genesys Cloud is responsible for the design, configuration, implementation, and support of Genesys Cloud contact center solutions. This role provides advanced ...

Deegit Inc

Genesys Developer/Consultant

San Diego, CA · On-site

Candidate need to have strong Genesys Experience Experience in Call Center Environment exp mandate Genesys Administration, Configuration,Solution Control Interface Interaction Routing experience ...

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Genesys Engineer information

What is a Genesys engineer?

A Genesys Engineer is responsible for designing, implementing, and maintaining the Genesys Contact Center platform to optimize customer interactions. They configure and troubleshoot Genesys Cloud, Engage, or PureConnect solutions, ensuring seamless communication across voice, chat, email, and other channels. Their role involves integrating the platform with third-party systems, scripting call flows, and monitoring system performance. Additionally, they collaborate with cross-functional teams to enhance customer experience and support operational goals.

What are the key skills and qualifications needed to thrive as a Genesys engineer?

To thrive as a Genesys Engineer, you need strong experience in contact center technologies, VoIP infrastructure, and a solid grasp of computer networks, often supported by a relevant degree in IT or engineering. Familiarity with Genesys platforms (such as PureConnect, PureEngage, or Cloud), scripting languages, and certifications like Genesys Certified Professional are highly valued. Problem-solving abilities, effective communication, and teamwork are important soft skills in this position. These competencies are crucial for successfully designing, implementing, and maintaining contact center solutions that support seamless customer experiences.

What are some common challenges Genesys engineers face in their daily work?

Genesys Engineers often encounter challenges such as integrating complex contact center systems with a variety of third-party applications and ensuring minimal downtime during updates or migrations. They may also need to troubleshoot intricate configuration issues, optimize system performance, and adapt quickly to evolving business requirements. Close collaboration with IT, operations, and customer support teams is typical, requiring both technical acumen and strong interpersonal skills. Successfully navigating these challenges enables Genesys Engineers to deliver reliable and scalable solutions that support effective customer service operations.

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Genesys Engineer jobs near you
Infographic showing various Genesys Engineer job openings in the United States as of August 2026, with employment types broken down into 25% Full Time, 5% Temporary, and 70% Contract. Highlights an 80% In-person, and 20% Remote job distribution.

Genesys Engage Engineer (Deloitte)

Sky Systems, Inc. (SkySys)

Houston, TX • On-site

Full-time

Re-posted 9 days ago

Job description

Job Summary:
Sky Systems, Inc. is seeking a Genesys Engage Engineer to support enterprise customers in their Engage environment before migrating to Genesys Cloud. The role involves troubleshooting technical issues, installing applications, and managing Genesys Engage components to optimize performance.
Responsibilities:
• supporting an enterprise customers Engage environment prior to them migrating to Genesys Cloud
• troubleshooting through logs for inbound, outbound voice (SIP, URS, ORS, IXN, Stat, MCP, etc.), E-Services email chat, Client, outbound campaigns for both Linux and Windows
• resolving technical issues related to the Genesys platform
• installing Genesys Engage applications on Linux and Windows
• configure and manage Genesys Engage components, including call flows, queues and reporting dashboards to optimize performance
Qualifications:
Required:
• At least 8 years of experience working with Genesys Engage.
• 3 – 4 years of consulting experience, i.e. working for a large consulting company interfacing with customers.
• Experience providing troubleshooting and configuration support of Genesys Engage in a production environment.
• Experience installing Genesys Engage applications in both Linux and Windows.
• Experience configuring and managing Genesys Engage components, specifically call flows, queues and reporting dashboards to optimize performance.
• Experience using Jira for ticket resolution, or a similar tool.
• Experience developing strategies in IRD, Composer and GIA.
Preferred:
• Genesys Cloud enablement and configuration experience.
• Experience utilizing Genesys Cloud platform API.
• Genesys Engage certifications.
Company:
SkySys is a technology, engineering consulting and services company that provides Staffing, Managed, and Professional Services for clients globally ranging from 25 to 250,000+ employees. Founded in 2011, the company is headquartered in Raleigh, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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