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Genesys Engineer Jobs (NOW HIRING)

PTP

Genesys Developer - REMOTE

Sacramento, CA · On-site +1

PTP is looking for a hands-on Genesys Developer to join our Customer Experience practice. At PTP, we value aptitude and creativity as well as experience. We are a diverse organization and are looking ...

Purple Drive Technologies

Genesys Developer

Almond, NY · On-site

$49 - $67/hr

Overview: • 4+ years of hands-on experience in Contact Center technologies with strong expertise in Genesys Cloud IVR development using Architect • Proven capability in IVR design and end-to-end ...

Zortech Solutions

Genesys Developer

Charlotte, NC · On-site

Hybrid (Three days onsite and two days remote) 10+ years of development and Implementation experience with Genesys contact center solutions On-premises and Cloud. Configure and troubleshoot Genesys ...

krg technology inc

Genesys Developer

New York, NY · On-site

Genesys Composer (8.* , VXML Call Flow, SCXML workflow Diagrams) Genesys Voice Portal (8.*) VXML Core Java Tomcat Genesys Framework Secondary Skill Set: Webservices, DB J2EE GIT,Teamcity, Ant ...

Telus Digital

$113.45K - $133.47K/yr

Location and Flexibility Our Solution Engineer / Developer - Genesys Cloud CX will be based remotely OR in one of our offices: Boston, MA, Columbus, OH, Charlottesville, VA, or Durham, NC. The ...

Computer Futures

Genesys Developer

Houston, TX

Development and Administration Genesys Proactive Customer Communication Genesys Engage platform Genesys Agent Desktop (IW) Genesys Info Mart Genesys Composer Development o Eclipse IDE o XML ...

PTP

Genesys Cloud Engineer - REMOTE

Austin, TX · On-site +1

$54.25 - $72.75/hr

We are looking for a Genesys Cloud Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and ...

MM International

Genesys IVR developer

Newark, NJ · On-site

Role : Genesys IVR developer Location : Hybrid 3 times a week in Newark, Nj, will take relos Duration : 12 month contract Needs: IVR Genesys Cloud CX Voice and non voice application experience ...

Tata Consultancy Service Limited

Engineer

Midvale, UT · On-site

$100K - $120K/yr

GENESYS Developer Must Have Technical/Functional Skills: * Minimum 4 years of experience in contact center related technologies and experience in Genesys Cloud IVR Development using Architect tool.

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How much do genesys engineer jobs pay per hour?

As of May 29, 2026, the average hourly pay for genesys engineer in the United States is $50.85, according to ZipRecruiter salary data. Most workers in this role earn between $44.95 and $55.05 per hour, depending on experience, location, and employer.

What is a Genesys Engineer job?

A Genesys Engineer is responsible for designing, implementing, and maintaining the Genesys Contact Center platform to optimize customer interactions. They configure and troubleshoot Genesys Cloud, Engage, or PureConnect solutions, ensuring seamless communication across voice, chat, email, and other channels. Their role involves integrating the platform with third-party systems, scripting call flows, and monitoring system performance. Additionally, they collaborate with cross-functional teams to enhance customer experience and support operational goals.

What are the key skills and qualifications needed to thrive in the Genesys Engineer position, and why are they important?

To thrive as a Genesys Engineer, you need strong experience in contact center technologies, VoIP infrastructure, and a solid grasp of computer networks, often supported by a relevant degree in IT or engineering. Familiarity with Genesys platforms (such as PureConnect, PureEngage, or Cloud), scripting languages, and certifications like Genesys Certified Professional are highly valued. Problem-solving abilities, effective communication, and teamwork are important soft skills in this position. These competencies are crucial for successfully designing, implementing, and maintaining contact center solutions that support seamless customer experiences.

What are some common challenges Genesys Engineers face in their daily work?

Genesys Engineers often encounter challenges such as integrating complex contact center systems with a variety of third-party applications and ensuring minimal downtime during updates or migrations. They may also need to troubleshoot intricate configuration issues, optimize system performance, and adapt quickly to evolving business requirements. Close collaboration with IT, operations, and customer support teams is typical, requiring both technical acumen and strong interpersonal skills. Successfully navigating these challenges enables Genesys Engineers to deliver reliable and scalable solutions that support effective customer service operations.
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Genesys Engineer jobs near you
Infographic showing various Genesys Engineer job openings in the United States as of May 2026, with employment types broken down into 44% Part Time, and 56% Contract. Highlights an 84% Physical, 5% Hybrid, and 11% Remote job distribution, with an average salary of $105,758 per year, or $50.8 per hour.

Architect - Genesys App Services | Full Time

Corporate Services

Detroit, MI

Other

Posted 4 days ago

Job description

GENERAL SUMMARY:

Working under general direction of the Project Manager, Manager or the Director: Leads the overall architecture for the Genesys ecosystem and ensures the platform can support the required growth. The Architect is a key leader of a team that is accountable for production support (tier 2 & tier 3) 24X7 as well as new projects to upgrade and improve the application architecture, development and integration between Genesys and other systems to meet the organizational requirements and ensure sustained efficiency and performance. The ideal candidate will have experience using technical & business analytical skills to seek out, research and evaluate a variety of solutions to provide clients with high quality, efficient workflows that promote enterprise-wide standardization as well as meet various industry standards/functionalities. The ideal candidate will have experience in the contact center technology space, Genesys On-Prem and Cloud solutions and experience with designing, managing and optimizing the integration of contact center systems with third party solutions.


EDUCATION AND EXPERIENCE:

  • Bachelor's degree in Information Technology/Computer Science discipline or equivalent experience is required.

  • Equivalent experience for this position is eight years of applicable Information Technology experience.

  • 10 year's experience in application development and maintenance of vendor-provided systems.

  • 2 year's experience in designing system/solution architecture in cloud or on-premise solutions, preferably both environments.

  • 3-5 year's experience in leading voice application systems or similar complex state of the art/leading edge vendor applications that are parameter/configuration driven (such as Epic, Salesforce).

  • Demonstrated strong knowledge of Security Architecture, Design and Operations, LDAP, Active Directory, SAML, web protocols XML, SOAP, JSON, REST, cloud/virtualization technologies, such as OpenStack, Java and other development frameworks.

  • Working experience with designing, managing, and optimizing the integrations with third party solutions and custom developed solutions-REST APIs, Web Service Integration and/or other API technologies.

  • 2 years of systems integration experience with applications such as Genesys, Epic, Salesforce.

  • Highly prefer applications experience with all three products (Genesys, Epic, Salesforce).

  • Demonstrated ability to diagnose production issues and work with Genesys, Carrier, and other product/services vendors in order to resolve in expedited manner.

  • Excellent communication, presentation and interpersonal skills.

  • Able to develop and present complex material effectively to a variety of audiences-technical, non-technical, management and leadership (including in-house and vendor).

  • Ability to apply leading practices for architecture design and translate them to use case-specific applications.

  • Ability to foster and maintain strong customer relationship. Ability to apply business development and leadership skills.

  • Strong technical writing abilities.

  • Ability to acquire required training and certification within 6 months of hiring as defined for the Genesys Certified Professional & Genesys Certified Developer Roles.

  • Highly prefer applications experience with all three of these products: Genesys, Epic, Salesforce.

  • 3 years hands-on experience with complex, multichannel contact center systems including Genesys Engage (or comparable IVR application) with Contact Center Architecture, preferred. 1-2 years of experience as Genesys Engineer/Administrator monitoring and supporting Genesys framework, preferred.

  • 5+ years of experience in the Contact Center technology space, preferred.

  • Good understanding of the Genesys Platform and call routing connections with customers across multiple interactions with a given customer, across multiple media channels, preferred.

  • Knowledge of SIP/RTP and TCP/IP protocols, with ability to run captures and review logs and troubleshoot problems, preferred.

  • Expertise with overall Genesys Routing, Interaction Routing Designer and Universal Routing Server -GVP, Routing Developer, preferred.

  • Experience with Genesys Composer and Genesys Orchestration Server, preferred.

  • Proficiency working with various telecom carriers and cloud providers AWS and Azure cloud services, preferred.

  • Experience with Genesys WWE, GA, GAX, Speechminer, Pulse, GCXI, GMS, WFM, preferred.

  • Experience with Cloud network architecture &/or On Premise to Cloud migration, preferred.

  • Previous supervisory experience, preferred.

Additional Information
  • Organization: Corporate Services
  • Department: Ascension Access Technology
  • Shift: Day Job
  • Union Code: Not Applicable

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