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Genesys Engineer Jobs (NOW HIRING)

3B Staffing LLC

Genesys Developer

Detroit, MI · On-site

Genesys Developer *Local to NC or MI *In person Interview Description: DAILY RESPONSIBILITES: Design, develop, deploy, and support constantly evolving IVR and Web Messaging based on business ...

AdsWizz

$125 - $150/hr

The Senior SBC Engineer will play a critical role in ensuring the stability, security, and high ... Experience with Genesys Cloud CX or other cloud contact center platforms preferred but not required.

PTP

Genesys Developer - REMOTE

Sacramento, CA · On-site +1

PTP is looking for a hands-on Genesys Developer to join our Customer Experience practice. At PTP, we value aptitude and creativity as well as experience. We are a diverse organization and are looking ...

Sirius XM Radio

Senior SBC/Genesys Engineer

NY · Remote

The Senior SBC Engineer will play a critical role in ensuring the stability, security, and high ... Experience with Genesys Cloud CX or other cloud contact center platforms preferred but not required.

Sirius XM Radio

Senior SBC/Genesys Engineer

GA · Remote

The Senior SBC Engineer will play a critical role in ensuring the stability, security, and high ... Experience with Genesys Cloud CX or other cloud contact center platforms preferred but not required.

Sirius XM Radio

Senior SBC/Genesys Engineer

DC · Remote

The Senior SBC Engineer will play a critical role in ensuring the stability, security, and high ... Experience with Genesys Cloud CX or other cloud contact center platforms preferred but not required.

3B Staffing LLC

Genesys Developer

Boston, MA · Remote

$60 - $69/hr

Genesys Developer .....Must Have's.....: (Make sure these are in the "company descriptions" on the resume, not just at the top under "Summary" * All of these are "must haves"..... please have this ...

3B Staffing LLC

Genesys Developer

Boston, MA · Remote

$60 - $69/hr

Genesys Developer .....Must Have's.....: (Make sure these are in the "company descriptions" on the resume, not just at the top under "Summary" * All of these are "must haves"..... please have this ...

3B Staffing LLC

Sr. Genesys Developer

Lansing, MI · On-site

Sr. Genesys Developer Description: Genesys Architecture * Deep understanding of Genesys system architecture On-Prem * Design of scalable, high-availability, and secure Genesys environments

3B Staffing LLC

Sr. Genesys Developer

Lansing, MI · On-site

Sr. Genesys Developer Description: Genesys Architecture * Deep understanding of Genesys system architecture On-Prem * Design of scalable, high-availability, and secure Genesys environments

ComResource

Genesys Developer/Engineer

Columbus, OH · On-site

ComResource is looking for a Genesys Developer/Engineer. Responsibilities: * Develop, upgrade, test, implement, and document software components of client applications. * Work independently and ...

Computer Futures

Genesys Developer

Houston, TX

Development and Administration Genesys Proactive Customer Communication Genesys Engage platform Genesys Agent Desktop (IW) Genesys Info Mart Genesys Composer Development o Eclipse IDE o XML ...

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Genesys Engineer information

What is a Genesys engineer?

A Genesys Engineer is responsible for designing, implementing, and maintaining the Genesys Contact Center platform to optimize customer interactions. They configure and troubleshoot Genesys Cloud, Engage, or PureConnect solutions, ensuring seamless communication across voice, chat, email, and other channels. Their role involves integrating the platform with third-party systems, scripting call flows, and monitoring system performance. Additionally, they collaborate with cross-functional teams to enhance customer experience and support operational goals.

What are the key skills and qualifications needed to thrive as a Genesys engineer?

To thrive as a Genesys Engineer, you need strong experience in contact center technologies, VoIP infrastructure, and a solid grasp of computer networks, often supported by a relevant degree in IT or engineering. Familiarity with Genesys platforms (such as PureConnect, PureEngage, or Cloud), scripting languages, and certifications like Genesys Certified Professional are highly valued. Problem-solving abilities, effective communication, and teamwork are important soft skills in this position. These competencies are crucial for successfully designing, implementing, and maintaining contact center solutions that support seamless customer experiences.

What are some common challenges Genesys engineers face in their daily work?

Genesys Engineers often encounter challenges such as integrating complex contact center systems with a variety of third-party applications and ensuring minimal downtime during updates or migrations. They may also need to troubleshoot intricate configuration issues, optimize system performance, and adapt quickly to evolving business requirements. Close collaboration with IT, operations, and customer support teams is typical, requiring both technical acumen and strong interpersonal skills. Successfully navigating these challenges enables Genesys Engineers to deliver reliable and scalable solutions that support effective customer service operations.

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Genesys Engineer jobs near you
Infographic showing various Genesys Engineer job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 92% Full Time, 3% Part Time, and 4% Contract. Highlights an 85% Physical, 4% Hybrid, and 11% Remote job distribution.

Genesys Developer

3B Staffing LLC

Detroit, MI • On-site

Full-time

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Title: Genesys Developer

*Local to NC or MI

*In person Interview

Description:

DAILY RESPONSIBILITES:

Design, develop, deploy, and support constantly evolving IVR and Web Messaging based on business requirements
Analyze the business requirements and assist technical leads and Product Owners with defining the acceptance criteria for the features that are being developed
Work collaborative with other IT teams such as Middleware and Salesforce engineering
Responsible for working with agile team to create, write, and execute testing plans
Work with the development and operations teams to isolate, troubleshoot, and develop solutions for production issues
Qualifications and Education Requirements

Required BS/MS in Computer Science, Engineering, or related subject

REQUIRED SKILLS:

  • Hands-on experiencing developing IVR leveraging Genesys Cloud CX Architect tool
  • Design, development, and support experience with Genesys Cloud CX outbound predicative agent and IVR based dialers
  • Experience with implementation and consumption of API/Web Service back-end services (REST, GraphQL, Json)
  • Understanding of authentication methodologies (Oauth, SAML)
  • Experience with Genesys configuration related to agent desktop scripts, data tables, schedules, etc...
  • Familiar with working using agile methodologies to work with stake holders to gather requirements, develop, and deploy solutions

Desired Skills:

  • NLU and Voice bot experience is a plus (Google Dialogflow, Genesys Dialog Engine Bot Flows, Amazon Lex)
  • Experience with implementation and supporting Genesys WFM and Reporting
  • Experience with Cyara Velocity and/or Cyara Cruncher testing tools
  • Experience with CICD pipeline tools such as Github, BitBucket, Jenkins, Terraform, CX as Code

Apply