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Genesys Engineer Jobs (NOW HIRING)

Computer Futures

Genesys Developer

Houston, TX

Development and Administration Genesys Proactive Customer Communication Genesys Engage platform Genesys Agent Desktop (IW) Genesys Info Mart Genesys Composer Development o Eclipse IDE o XML ...

Telus Digital

$113K - $133K/yr

Location and Flexibility Our Solution Engineer / Developer - Genesys Cloud CX will be based remotely OR in one of our offices: Boston, MA, Columbus, OH, Charlottesville, VA, or Durham, NC. The ...

krg technology inc

Genesys Developer

New York, NY

Genesys Composer (8.* , VXML Call Flow, SCXML workflow Diagrams) Genesys Voice Portal (8.*) VXML Core Java Tomcat Genesys Framework Secondary Skill Set: Webservices, DB J2EE GIT,Teamcity, Ant ...

PTP

Genesys Cloud Engineer - REMOTE

Austin, TX · On-site +1

$54.25 - $72.75/hr

We are looking for a Genesys Cloud Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and ...

MM International

Genesys IVR developer

Newark, NJ · On-site

Role : Genesys IVR developer Location : Hybrid 3 times a week in Newark, Nj, will take relos Duration : 12 month contract Needs: IVR Genesys Cloud CX Voice and non voice application experience ...

Tata Consultancy Service Limited

Engineer

Midvale, UT · On-site

$100K - $120K/yr

GENESYS Developer Must Have Technical/Functional Skills: * Minimum 4 years of experience in contact center related technologies and experience in Genesys Cloud IVR Development using Architect tool.

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Genesys Engineer information

What are the key skills and qualifications needed to thrive in the Genesys Engineer position, and why are they important?

To thrive as a Genesys Engineer, you need strong experience in contact center technologies, VoIP infrastructure, and a solid grasp of computer networks, often supported by a relevant degree in IT or engineering. Familiarity with Genesys platforms (such as PureConnect, PureEngage, or Cloud), scripting languages, and certifications like Genesys Certified Professional are highly valued. Problem-solving abilities, effective communication, and teamwork are important soft skills in this position. These competencies are crucial for successfully designing, implementing, and maintaining contact center solutions that support seamless customer experiences.

What is a Genesys Engineer job?

A Genesys Engineer is responsible for designing, implementing, and maintaining the Genesys Contact Center platform to optimize customer interactions. They configure and troubleshoot Genesys Cloud, Engage, or PureConnect solutions, ensuring seamless communication across voice, chat, email, and other channels. Their role involves integrating the platform with third-party systems, scripting call flows, and monitoring system performance. Additionally, they collaborate with cross-functional teams to enhance customer experience and support operational goals.

What are some common challenges Genesys Engineers face in their daily work?

Genesys Engineers often encounter challenges such as integrating complex contact center systems with a variety of third-party applications and ensuring minimal downtime during updates or migrations. They may also need to troubleshoot intricate configuration issues, optimize system performance, and adapt quickly to evolving business requirements. Close collaboration with IT, operations, and customer support teams is typical, requiring both technical acumen and strong interpersonal skills. Successfully navigating these challenges enables Genesys Engineers to deliver reliable and scalable solutions that support effective customer service operations.

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Genesys Developer

Computer Futures

Houston, TX

Other

Re-posted 27 days ago

Job description

Company Description

Computer Futures is a leading IT recruitment consultancy, specialising in placing IT experts in permanent and contract roles across Asia, Europe and the US. 

With a proven track record in IT recruitment, we enjoy success within all sectors and business types, placing a candidate every 38 minutes. From single job vacancies to large-scale projects, our proficiency in providing exceptional professionals across the board has carved our reputation as a secure and significant supplier partner. 

A robust and financially strong business we have grown organically from our first office in London in 1986, to 18 offices in Europe; including Amsterdam, Brussels, Dublin, Edinburgh, Frankfurt, Hamburg, Munich and Paris as well as one office in San Francisco and Tokyo. 

Gaining market share, year-on-year, we have the largest client base of any IT recruitment business across Europe. We work with a range of clients, from SMEs to large multi-nationals and high-profile names. 

Passionate about recruitment, our 350+ specialist IT recruitment consultants' priority is to secure the right person for the right role, within a specified timeframe and budget. Through Computer Futures' methodology, our consultants - who focus on a specific IT technical market and geographical area - create a bespoke service to meet our individual clients' recruitment needs.

Job Description

Job Summary

- Under minimum supervision provides high level technical expertise in design, development, coding, testing, and debugging new software or significant enhancements to existing software.

- Conducts and is responsible for the effective development of a wide range of quality-control tests and analyses to ensure that software meets or exceeds specified standards and end-user requirements. Undertakes highly complex projects requiring additional specialized technical knowledge in software testing.

Qualifications

A. Education and Experience

- Education: Bachelor's degree (accredited) in Computer Science, MIS or similar area of study, or in lieu of degree, High School Diploma or GED and 4 years of relevant work experience.

- Experience: 5 - 8 years of relevant work experience (in addition to education requirement).

B. Certificates, Licenses, Registrations or Other Requirements

- None required.

C. Other Knowledge, Skills or Abilities Required

- May require technically advanced and in-depth skills in one or more of the following:

Development and Administration Genesys Proactive Customer Communication

Genesys Engage platform

Genesys Agent Desktop (IW)

Genesys Info Mart

Genesys Composer Development

o Eclipse IDE

o XML Development

o State chart XML

Tableau Reports Development

Additional Information

All your information will be kept confidential according to EEO guidelines.

Look for: Danielle

Phone: 346 231 7544

Email: d.garan@computerfutures .com

Apply