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Conversational Ivr Jobs (NOW HIRING)

Prophecy Technologies

Google Cloud CX Architect

Phoenix, AZ · On-site

$64.50 - $82.25/hr

The architect will leverage Google Cloud and Google CX (Dialogflow CX) for conversational IVR, NLU/NLP, and integrations, while also architecting secure cloud infrastructure on GCP using services ...

Asurion

Support quality validation across customer experience platforms including IVR, Conversational IVR (Convo_IVR), and integrated voice or chatbot technologies. Culture & Leadership Expectations

Edge Global

IVR Lead/Architect

Charlotte, NC · On-site

$54 - $74/hr

Position: IVR Lead/Architect Location: : Charlotte , NC (3 days in a week) Hybrid Job type ... Conversational AI Responsibility :- * Experience with Conversational AI projects, Intent ...

RouteThis

OR

$101K - $133K/yr

If you have deep experience in the IVR, contact center, or conversational AI ecosystem and want a high-impact advisory role with a path to a board seat, we would welcome a conversation. We care ...

IntraEdge

Senior AI/ML & IVR Engineer GCP

Scottsdale, AZ

$105K - $145K/yr

Architect and optimize IVR/Conversational AI systems integrating speech recognition, NLP, and dialog management * Implement robust MLOps for model monitoring, versioning, CI/CD, retraining, and ...

MM International

Genesys IVR developer

Newark, NJ · On-site

Self-Service, API, Conversational Bot Requirements: - Minimum 3 to 5 years development experience implementing self-service IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX ...

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Conversational Ivr information

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$41.5K

$91.4K

$138K

How much do conversational ivr jobs pay per year?

As of Jun 12, 2026, the average yearly pay for conversational ivr in the United States is $91,426.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is the difference between Conversational Ivr vs Customer Service Representative?

AspectConversational IvrCustomer Service Representative
Required skillsTechnical knowledge, communication skills, problem-solvingCommunication, empathy, problem-solving
Work environmentAutomated systems, call centers, software platformsCall centers, retail, office settings
Industry usageTelecommunications, tech companiesRetail, banking, healthcare

Conversational IVR specialists design and manage automated phone systems that interact with customers, while Customer Service Representatives handle direct customer interactions. Both roles require strong communication skills, but IVR roles focus more on technical system management, whereas representatives focus on personalized customer support.

What is a Conversational IVR?

A Conversational IVR (Interactive Voice Response) is an automated phone system that uses advanced speech recognition and natural language processing to interact with callers in a more human-like and intuitive manner. Unlike traditional IVR systems that rely on touch-tone or rigid voice commands, Conversational IVR allows callers to speak naturally and have their requests understood and routed appropriately. This technology improves customer experience by reducing wait times, minimizing frustration, and quickly connecting users to the information or assistance they need.

What are some common challenges faced when designing and managing a Conversational IVR system?

One common challenge in managing a Conversational IVR (Interactive Voice Response) system is ensuring that the voice interface accurately understands and responds to a wide variety of customer accents, intents, and phrasings. Additionally, balancing the system's automation with the need for seamless hand-offs to human agents can be complex, especially for nuanced or sensitive issues. Regularly updating the system based on user feedback and analyzing call data are crucial for improving performance and user satisfaction. Collaboration with developers, linguists, and customer service teams is essential to maintain and enhance the IVR experience.

What are the key skills and qualifications needed to thrive as a Conversational IVR Specialist, and why are they important?

To thrive as a Conversational IVR Specialist, you need expertise in voice user interface (VUI) design, natural language processing (NLP), and experience with IVR systems, often supported by a degree in computer science or a related field. Familiarity with platforms such as Genesys, Avaya, or Amazon Lex, as well as scripting languages and call flow design tools, is typically required. Strong problem-solving, collaboration, and communication skills help you understand user needs and work effectively with cross-functional teams. These skills ensure the creation of intuitive, efficient IVR experiences that boost customer satisfaction and operational efficiency.
More about Conversational Ivr jobs
What cities are hiring for Conversational Ivr jobs? Cities with the most Conversational Ivr job openings:
What states have the most Conversational Ivr jobs? States with the most job openings for Conversational Ivr jobs include:
What job categories do people searching Conversational Ivr jobs look for? The top searched job categories for Conversational Ivr jobs are:
Conversational Ivr jobs near you
Infographic showing various Conversational Ivr job openings in the United States as of June 2026, with employment types broken down into 9% Full Time, 90% Part Time, and 1% Contract. Highlights an 83% Physical, 3% Hybrid, and 14% Remote job distribution, with an average salary of $91,426 per year, or $44 per hour.

Business Systems Analyst - Conversational AI/IVR/IVA

LRS

Saint Louis, MO • On-site

$50 - $70/hr

Other

Posted 11 days ago

Job description

Job Description LRS Consulting Services is seeking a Business Systems Analyst - Conversational AI/IVR/IVA for a contract opportunity. This role offers the chance to apply your skills in support of meaningful work for one of our client partners located in Stamford, CT. LRS Consulting Services has been delivering the highest quality consultants to our clients since 1979.

We've built a solid reputation for dealing with our clients and our consultants with honesty, integrity, and respect. We work hard every day to maintain that reputation. In this position the Business Systems Analyst - Conversational AI/IVR/IVA will lead customer journey analysis and requirements definition for upcoming merger activities impacting IVR, IVA.

Responsibilities: 30% Customer Experience discovery & stakeholder workshops 30% System analysis and cross-platform comparison (gap & capability matrix) 40% Business and functional requirements documentation Qualifications: Experience as a Business Analyst / Technical BA / Product Analyst on Digital IVR & IVA platforms CX journey analysis, gap assessment, and business requirements definition experience Strong SQL skills with exposure to GenAI and LLM technologies Experience designing or supporting conversational IVR/IVA solutions Candidate must be able to effectively communicate in English (written & verbal) The base range for this contract position is $50 - $70 per hour, depending on experience. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations.

Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. LRS is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship, status or protected veteran status.

In some cases, LRS Consulting uses generative artificial intelligence ("AI") in support of our hiring processes. LRS takes steps to ensure the use of AI does not result in discrimination based on protected class(es). AI may be used in the hiring process solely in support of the assessment of candidate qualifications.

All decisions in the hiring process are made by LRS employees. If AI will be used in the hiring process for the position for which you are applying, you will be notified and will have the opportunity to opt out. Please contact AI.Questions@lrs.com with any questions.

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