ZipRecruiter

Log In

1

Conversational Ivr Jobs (NOW HIRING)

Td

Conversational IVR Product Owner

Greenville, SC · On-site

$91K - $136K/yr

Work Location: Mount Laurel, New Jersey, United States of America Hours: 40 Pay Details: $91,000 - $136,240 USD TD is committed to providing fair and equitable compensation opportunities to all ...

Td

Conversational IVR Product Owner

Mount Laurel, NJ · On-site

$91K - $136K/yr

Work Location: Mount Laurel, New Jersey, United States of America Hours: 40 Pay Details: $91,000 - $136,240 USD TD is committed to providing fair and equitable compensation opportunities to all ...

Td

Conversational IVR Product Owner

Portland, ME · On-site

$91K - $136K/yr

Work Location: Mount Laurel, New Jersey, United States of America Hours: 40 Pay Details: $91,000 - $136,240 USD TD is committed to providing fair and equitable compensation opportunities to all ...

HPTech Inc.

CCaas Data Engineer - w2 contract

Charlotte, NC · On-site

$111K - $134K/yr

Design and implement scalable CCaaS and IVA solutions leveraging leading cloud and enterprise conversational AI/customer service solutions, including conversational IVR design, NLU/NLP modeling ...

Edge Global

IVR Lead/Architect

Charlotte, NC · On-site

$54 - $74/hr

Position: IVR Lead/Architect Location: : Charlotte , NC (3 days in a week) Hybrid Job type ... Conversational AI Responsibility :- * Experience with Conversational AI projects, Intent ...

RouteThis

OR

$101K - $133K/yr

If you have deep experience in the IVR, contact center, or conversational AI ecosystem and want a high-impact advisory role with a path to a board seat, we would welcome a conversation. We care ...

VDart, Inc.

Data Engineer

Charlotte, NC · On-site

$111K - $134K/yr

... conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, and speech-to-text/text-to-speech. 3. Develop secure, resilient cloud infrastructure on major cloud ...

IntraEdge

Senior AI/ML & IVR Engineer GCP

Scottsdale, AZ · On-site

$105K - $145K/yr

Architect and optimize IVR/Conversational AI systems integrating speech recognition, NLP, and dialog management * Implement robust MLOps for model monitoring, versioning, CI/CD, retraining, and ...

next page

Showing results 1-20

All JobsConversational Ivr Jobs

Conversational Ivr information

See salary details

$41.5K

$91.4K

$138K

How much do conversational ivr jobs pay per year?

As of Jul 8, 2026, the average yearly pay for conversational ivr in the United States is $91,426.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is the difference between Conversational Ivr vs Customer Service Representative?

AspectConversational IvrCustomer Service Representative
Required skillsTechnical knowledge, communication skills, problem-solvingCommunication, empathy, problem-solving
Work environmentAutomated systems, call centers, software platformsCall centers, retail, office settings
Industry usageTelecommunications, tech companiesRetail, banking, healthcare

Conversational IVR specialists design and manage automated phone systems that interact with customers, while Customer Service Representatives handle direct customer interactions. Both roles require strong communication skills, but IVR roles focus more on technical system management, whereas representatives focus on personalized customer support.

What is a Conversational IVR?

A Conversational IVR (Interactive Voice Response) is an automated phone system that uses advanced speech recognition and natural language processing to interact with callers in a more human-like and intuitive manner. Unlike traditional IVR systems that rely on touch-tone or rigid voice commands, Conversational IVR allows callers to speak naturally and have their requests understood and routed appropriately. This technology improves customer experience by reducing wait times, minimizing frustration, and quickly connecting users to the information or assistance they need.

What are some common challenges faced when designing and managing a Conversational IVR system?

One common challenge in managing a Conversational IVR (Interactive Voice Response) system is ensuring that the voice interface accurately understands and responds to a wide variety of customer accents, intents, and phrasings. Additionally, balancing the system's automation with the need for seamless hand-offs to human agents can be complex, especially for nuanced or sensitive issues. Regularly updating the system based on user feedback and analyzing call data are crucial for improving performance and user satisfaction. Collaboration with developers, linguists, and customer service teams is essential to maintain and enhance the IVR experience.

What are the key skills and qualifications needed to thrive as a Conversational IVR Specialist, and why are they important?

To thrive as a Conversational IVR Specialist, you need expertise in voice user interface (VUI) design, natural language processing (NLP), and experience with IVR systems, often supported by a degree in computer science or a related field. Familiarity with platforms such as Genesys, Avaya, or Amazon Lex, as well as scripting languages and call flow design tools, is typically required. Strong problem-solving, collaboration, and communication skills help you understand user needs and work effectively with cross-functional teams. These skills ensure the creation of intuitive, efficient IVR experiences that boost customer satisfaction and operational efficiency.
More about Conversational Ivr jobs
What cities are hiring for Conversational Ivr jobs? Cities with the most Conversational Ivr job openings:
What states have the most Conversational Ivr jobs? States with the most job openings for Conversational Ivr jobs include:
What job categories do people searching Conversational Ivr jobs look for? The top searched job categories for Conversational Ivr jobs are:
Conversational Ivr jobs near you
Infographic showing various Conversational Ivr job openings in the United States as of July 2026, with employment types broken down into 61% Full Time, and 39% Contract. Highlights an 68% In-person, and 32% Remote job distribution, with an average salary of $91,426 per year, or $44 per hour.
Avaya Technical Analyst - Voice & Customer Experience

Avaya Technical Analyst - Voice & Customer Experience

ITTConnect

Atlanta, GA • On-site

Full-time

Posted 6 days ago

Job description


ITTConnect is seeking a Senior Technical Analyst - Voice & Customer Experience to work for one of our clients. This is a new position with a client that is a global leader in consulting, digital transformation, technology and engineering services present in nearly 50 countries. The end client is in the Telecom business.
Job location: Hybrid in Atlanta, GA 30329, 3 days a week onsite.
The Avaya TA needs to display strong experience in designing customer-facing voice applications and IVR solutions. This role requires someone who can operate at the intersection of technology, customer experience, and business stakeholders, driving modern voice platform solutions and migrations.
Who We're Looking For:
  • Someone who has designed-not just supported-voice solutions
  • Strong customer experience mindset
  • Ability to lead discussions with both technical and business stakeholders

Core Responsibilities:
  • Design and optimize customer-facing voice/IVR applications, including call flows, routing logic, and self-service journeys
  • Lead analysis and implementation of Avaya-based contact center solutions (Aura / Experience Platform)
  • Drive voice platform migrations (on-prem → cloud / hybrid architectures)
  • Integrate AI/NLU capabilities (e.g., conversational IVR, intent-based routing) into voice ecosystems
  • Collaborate with business, CX, and technical teams to define and deliver scalable voice solutions
  • Design and manage integrations across multiple systems (CRM, APIs, backend services)
  • Conduct technical and process assessments, identifying opportunities for improvement and innovation
  • Act as a customer experience advocate, ensuring solutions improve call containment, efficiency, and user experience

Requirements
  • 7+ years of experience in voice/contact center technologies
  • Strong hands-on experience with Avaya platforms (Aura, Experience Platform, IVR systems)
  • Proven experience in designing IVR/call flows and customer-facing voice solutions
  • Experience with voice platform migrations and cloud-based architectures (AWS/Azure)
  • Exposure to AI/NLU technologies (e.g., conversational IVR, Dialogflow, Lex, or similar)
  • Strong experience with system integrations (APIs, microservices, CRM platforms)
  • Excellent communication and stakeholder management skills
Nice to Have:
  • Experience with speech recognition, VoiceXML, or conversational design
  • Exposure to omnichannel platforms (voice + chat + digital)
  • Background in telecom or large-scale contact center environments

Benefits

Apply