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Conversational Ivr Jobs (NOW HIRING)

10Pearls

$100 - $125/hr

Build and tune conversational IVR experiences using Amazon Lex, including intents, slots, and bot integration with Connect. * Configure Amazon Connect Contact Lens, call recording, and Contact Trace ...

Syntricate Technologies

IR R& D Specialist

Dallas, TX · On-site

... Conversational IVR, Callback Assist/Virtual Queue. • Experience or familiarity with the Medical Affairs area in a pharmaceutical company. • Knowledge on Web environments, Chatbots. Qualifications

Edge Global

IVR Lead/Architect

Charlotte, NC · On-site

$54 - $74/hr

Position: IVR Lead/Architect Location: : Charlotte , NC (3 days in a week) Hybrid Job type ... Conversational AI Responsibility :- * Experience with Conversational AI projects, Intent ...

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How much do conversational ivr jobs pay per year?

As of Sep 8, 2026, the average yearly pay for conversational ivr in the United States is $91,426.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is a conversational IVR?

A Conversational IVR (Interactive Voice Response) is an automated phone system that uses advanced speech recognition and natural language processing to interact with callers in a more human-like and intuitive manner. Unlike traditional IVR systems that rely on touch-tone or rigid voice commands, Conversational IVR allows callers to speak naturally and have their requests understood and routed appropriately. This technology improves customer experience by reducing wait times, minimizing frustration, and quickly connecting users to the information or assistance they need.

What are some common challenges faced when designing and managing a conversational IVR system?

One common challenge in managing a Conversational IVR (Interactive Voice Response) system is ensuring that the voice interface accurately understands and responds to a wide variety of customer accents, intents, and phrasings. Additionally, balancing the system's automation with the need for seamless hand-offs to human agents can be complex, especially for nuanced or sensitive issues. Regularly updating the system based on user feedback and analyzing call data are crucial for improving performance and user satisfaction. Collaboration with developers, linguists, and customer service teams is essential to maintain and enhance the IVR experience.

What are the key skills and qualifications needed to thrive as a conversational IVR specialist, and why are they important?

To thrive as a Conversational IVR Specialist, you need expertise in voice user interface (VUI) design, natural language processing (NLP), and experience with IVR systems, often supported by a degree in computer science or a related field. Familiarity with platforms such as Genesys, Avaya, or Amazon Lex, as well as scripting languages and call flow design tools, is typically required. Strong problem-solving, collaboration, and communication skills help you understand user needs and work effectively with cross-functional teams. These skills ensure the creation of intuitive, efficient IVR experiences that boost customer satisfaction and operational efficiency.

What is the difference between Conversational Ivr vs Customer Service Representative?

AspectConversational IvrCustomer Service Representative
Required skillsTechnical knowledge, communication skills, problem-solvingCommunication, empathy, problem-solving
Work environmentAutomated systems, call centers, software platformsCall centers, retail, office settings
Industry usageTelecommunications, tech companiesRetail, banking, healthcare

Conversational IVR specialists design and manage automated phone systems that interact with customers, while Customer Service Representatives handle direct customer interactions. Both roles require strong communication skills, but IVR roles focus more on technical system management, whereas representatives focus on personalized customer support.

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What states have the most Conversational Ivr jobs?

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Conversational Ivr jobs near you
Infographic showing various Conversational Ivr job openings in the United States as of August 2026, with employment types broken down into 48% Full Time, 51% Part Time, and 1% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $91,426 per year, or $44 per hour.

AWS Connect Engineer - Onsite at Sacramento, CA

Acclaim Systems

Sacramento, CA • On-site

Other

Posted 27 days ago

Job description

*US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time. Please send resume with rate expectations.

  • Support the Architect in translating call flow, queue, and routing designs into working AWS Connect configurations
  • Build and maintain contact flows, queues, routing profiles, and contact attributes per Architect-approved designs
  • Assist with configuration of Amazon Lex bots and Lambda functions for Conversational IVR under Architect guidance

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