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Conversational Ivr Jobs (NOW HIRING)

Prophecy Technologies

CCaaS Google Data Engineer

Sunrise, FL · On-site

$109K - $131K/yr

Design and implement scalable CCaaS and IVA solutions, including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, and speech-to-text/text-to-speech.

LoanCare

Sr. Telephony Engineer- WFH

... conversational IVR/IVA systems, predictive routing, AI chat/voice bots, and real-time agent assist tools. • Collaborate with AI/CCaaS teams to integrate Genesys Cloud such as speech analytics ...

Infosys Limited Digital

Senior GCP Developer

Phoenix, AZ · On-site

$54 - $71.50/hr

... conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, speech-to-text/text-to-speech. Architect secure, resilient cloud infrastructure on major cloud ...

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How much do conversational ivr jobs pay per year?

As of Aug 18, 2026, the average yearly pay for conversational ivr in the United States is $91,426.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is a conversational IVR?

A Conversational IVR (Interactive Voice Response) is an automated phone system that uses advanced speech recognition and natural language processing to interact with callers in a more human-like and intuitive manner. Unlike traditional IVR systems that rely on touch-tone or rigid voice commands, Conversational IVR allows callers to speak naturally and have their requests understood and routed appropriately. This technology improves customer experience by reducing wait times, minimizing frustration, and quickly connecting users to the information or assistance they need.

What are some common challenges faced when designing and managing a conversational IVR system?

One common challenge in managing a Conversational IVR (Interactive Voice Response) system is ensuring that the voice interface accurately understands and responds to a wide variety of customer accents, intents, and phrasings. Additionally, balancing the system's automation with the need for seamless hand-offs to human agents can be complex, especially for nuanced or sensitive issues. Regularly updating the system based on user feedback and analyzing call data are crucial for improving performance and user satisfaction. Collaboration with developers, linguists, and customer service teams is essential to maintain and enhance the IVR experience.

What are the key skills and qualifications needed to thrive as a conversational IVR specialist, and why are they important?

To thrive as a Conversational IVR Specialist, you need expertise in voice user interface (VUI) design, natural language processing (NLP), and experience with IVR systems, often supported by a degree in computer science or a related field. Familiarity with platforms such as Genesys, Avaya, or Amazon Lex, as well as scripting languages and call flow design tools, is typically required. Strong problem-solving, collaboration, and communication skills help you understand user needs and work effectively with cross-functional teams. These skills ensure the creation of intuitive, efficient IVR experiences that boost customer satisfaction and operational efficiency.

What is the difference between Conversational Ivr vs Customer Service Representative?

AspectConversational IvrCustomer Service Representative
Required skillsTechnical knowledge, communication skills, problem-solvingCommunication, empathy, problem-solving
Work environmentAutomated systems, call centers, software platformsCall centers, retail, office settings
Industry usageTelecommunications, tech companiesRetail, banking, healthcare

Conversational IVR specialists design and manage automated phone systems that interact with customers, while Customer Service Representatives handle direct customer interactions. Both roles require strong communication skills, but IVR roles focus more on technical system management, whereas representatives focus on personalized customer support.

More about Conversational Ivr jobs

What cities are hiring for Conversational Ivr jobs?

Cities with the most Conversational Ivr job openings:

What states have the most Conversational Ivr jobs?

States with the most job openings for Conversational Ivr jobs include:

What job categories do people searching Conversational Ivr jobs look for?

The top searched job categories for Conversational Ivr jobs are:

Conversational Ivr jobs near you
Infographic showing various Conversational Ivr job openings in the United States as of August 2026, with employment types broken down into 100% Contract. Highlights an 100% In-person job distribution, with an average salary of $91,426 per year, or $44 per hour.

IVR QA Automation Engineer- R01568701

Brillio

Saint Louis, MO • Hybrid

Full-time

Re-posted 1 hour ago

Job description

About Brillio:

Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.
Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work certification year after year.

IVR QA Automation Engineer
Primary Skills
  • IVR QA Automation Engineer
Specialization
  • IVR QA Automation Engineer
Job requirements

  • Role: IVR QA Automation Engineer

    Years of Experience: 8+ years

    Location: New York - Hybrid (3 days onsite)

    As a consultant within the DE team, you will work with our clients to define their digital strategy and execution roadmap, and design and implement differentiated digital solutions to help deliver measurable value.

    Job Description:

    Position Summary We are seeking an experienced Quality Assurance Engineer to lead the testing and automation of a cloud-based contact center solution built on Amazon Connect.

    The ideal candidate has strong experience testing IVR applications, creating automated test suites using Cyara, and developing custom automation frameworks using Node.js.

    This role will work closely with Product Managers, Developers, Business Analysts, and DevOps teams to ensure high-quality releases across multiple environments throughout the software development lifecycle.

    Key Responsibilities

    Design, develop, and execute comprehensive test strategies for Amazon Connect IVR and contact center applications. Build and maintain automated IVR regression and functional test suites using Cyara.

    Develop and enhance custom automation frameworks using Node.js. Validate Amazon Connect contact flows, queues, routing profiles, prompts, Lambda integrations, and Amazon Lex bots.

    Test customer authentication, self-service workflows, transfers, callbacks, error handling, and exception scenarios.

    Validate integrations with AWS Lambda, REST APIs, CRM platforms, and backend services. Execute smoke, functional, regression, integration, and end-to-end testing across Dev, QA, UAT, and Production environments. Analyze test failures, identify root causes, and collaborate with development teams to resolve defects.

    Create and maintain reusable automated test scripts and test data.

    Participate in sprint planning, backlog refinement, and release planning activities.

    Track defects using Jira and provide detailed reporting on testing progress, risks, and quality metrics.

    Support CI/CD pipelines by integrating automated tests into deployment workflows.

    Continuously improve automation coverage, testing efficiency, and release quality.

    Required Qualifications

    Bachelor's degree in Computer Science, Information Systems, Engineering, or related field.

    5+ years of software quality assurance experience.

    3+ years of IVR or contact center testing experience.

    Hands-on experience testing Amazon Connect solutions.

    Strong experience creating automated IVR test scripts using Cyara. Experience developing automation frameworks using Node.js.

    Experience testing REST APIs using Postman or similar tools.

    Strong understanding of Agile/Scrum development methodologies. Experience using Jira and test management tools.

    Strong analytical, troubleshooting, and communication skills.

    Preferred Qualifications

    Experience testing Amazon Lex conversational bots.

    Experience validating AWS Lambda functions.

    Familiarity with AWS services such as S3, CloudWatch, IAM, API Gateway, and EventBridge. Experience with GitHub and CI/CD pipelines.

    Experience using Playwright, Selenium, or similar web automation tools.

    Knowledge of contact center KPIs and customer journey testing. AWS Cloud Practitioner or AWS Developer certification is a plus.

    Cyara certification is a plus.

    Key Competencies IVR and contact center testing Test automation architecture Root cause analysis Defect management Quality mindset Problem solving Collaboration across cross-functional teams Continuous improvement Strong verbal and written communication

    Why should you apply for this role?

    As Brillio continues to gain momentum as a trusted partner for our clients in their digital transformation journey, we strive to set new benchmarks for speed and value creation. The DI team at Brillio is at the forefront of leading this charge by reimagining and executing how we structure, sell and deliver our services to better serve our clients.

    Know more about

    PPE: https://www.brillio.com/platform-and-product-engineering/

    DAE: https://www.brillio.com/services-data-analytics/

    CES: https://www.brillio.com/services-customer-experience-services/

    DI: https://www.brillio.com/services-digital-infrastructure/

    Know what it's like to work and grow at Brillio: https://www.brillio.com/join-us/

     

    Equal Employment Opportunity Declaration

    Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

    #LI-RJ1

$65 - $70 an hour
 
Know what it's like to work and grow at Brillio: Click here
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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