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Conversational Ivr Jobs (NOW HIRING)

Aquent

Conversational Designer

Deerfield, IL · On-site

$70 - $85.71/hr

IVR & UX Design Background: Proven experience as a User Experience Designer, Interaction Designer ... build large-scale conversational voice experiences. * Voice Persona Development: Hands-on ...

Apex Systems

AWS CX Architect

Sacramento, CA · On-site +1

$70.50 - $92.50/hr

Design conversational IVR solutions leveraging Amazon Lex and AWS Lambda. * Ensure alignment with AWS Well-Architected Framework and enterprise architecture standards. * Configure AWS Connect ...

New

NeuraFlash, Part of Accenture

OR · On-site

Knowledge of Amazon Lex, Google DialogFlow, Nuance IVR/VA, or similar conversational experience solutions * Experience with prompt writing and generative AI powered platforms * Familiarity with the ...

Net Orbit

Business Analyst with IVR Experience

Role: Business Analyst with IVR Experience Location: Alpharetta, GA (remote for now) Duration: 12 ... related to: conversational speech, in home virtual assistants, voice authentication, and ...

Aquent

Conversation Designer

Boston, MA · On-site +1

$65 - $70/hr

Our client is seeking a visionary Conversation/IVR Designer to join our dynamic team and redefine how users engage with AI assistants across both chat and voice platforms. In this pivotal role, you ...

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Conversational Ivr information

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$41.5K

$91.4K

$138K

How much do conversational ivr jobs pay per year?

As of Jun 12, 2026, the average yearly pay for conversational ivr in the United States is $91,426.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is the difference between Conversational Ivr vs Customer Service Representative?

AspectConversational IvrCustomer Service Representative
Required skillsTechnical knowledge, communication skills, problem-solvingCommunication, empathy, problem-solving
Work environmentAutomated systems, call centers, software platformsCall centers, retail, office settings
Industry usageTelecommunications, tech companiesRetail, banking, healthcare

Conversational IVR specialists design and manage automated phone systems that interact with customers, while Customer Service Representatives handle direct customer interactions. Both roles require strong communication skills, but IVR roles focus more on technical system management, whereas representatives focus on personalized customer support.

What is a Conversational IVR?

A Conversational IVR (Interactive Voice Response) is an automated phone system that uses advanced speech recognition and natural language processing to interact with callers in a more human-like and intuitive manner. Unlike traditional IVR systems that rely on touch-tone or rigid voice commands, Conversational IVR allows callers to speak naturally and have their requests understood and routed appropriately. This technology improves customer experience by reducing wait times, minimizing frustration, and quickly connecting users to the information or assistance they need.

What are some common challenges faced when designing and managing a Conversational IVR system?

One common challenge in managing a Conversational IVR (Interactive Voice Response) system is ensuring that the voice interface accurately understands and responds to a wide variety of customer accents, intents, and phrasings. Additionally, balancing the system's automation with the need for seamless hand-offs to human agents can be complex, especially for nuanced or sensitive issues. Regularly updating the system based on user feedback and analyzing call data are crucial for improving performance and user satisfaction. Collaboration with developers, linguists, and customer service teams is essential to maintain and enhance the IVR experience.

What are the key skills and qualifications needed to thrive as a Conversational IVR Specialist, and why are they important?

To thrive as a Conversational IVR Specialist, you need expertise in voice user interface (VUI) design, natural language processing (NLP), and experience with IVR systems, often supported by a degree in computer science or a related field. Familiarity with platforms such as Genesys, Avaya, or Amazon Lex, as well as scripting languages and call flow design tools, is typically required. Strong problem-solving, collaboration, and communication skills help you understand user needs and work effectively with cross-functional teams. These skills ensure the creation of intuitive, efficient IVR experiences that boost customer satisfaction and operational efficiency.
More about Conversational Ivr jobs
What cities are hiring for Conversational Ivr jobs? Cities with the most Conversational Ivr job openings:
What states have the most Conversational Ivr jobs? States with the most job openings for Conversational Ivr jobs include:
What job categories do people searching Conversational Ivr jobs look for? The top searched job categories for Conversational Ivr jobs are:
Conversational Ivr jobs near you
Infographic showing various Conversational Ivr job openings in the United States as of June 2026, with employment types broken down into 9% Full Time, 90% Part Time, and 1% Contract. Highlights an 83% Physical, 3% Hybrid, and 14% Remote job distribution, with an average salary of $91,426 per year, or $44 per hour.
Conversational Designer

Conversational Designer

Aquent

Deerfield, IL • On-site

$70 - $85.71/hr

Temporary

Medical, Retirement

Posted 17 days ago

Job description

Placement Type:
Temporary
Salary:
$70-85.71 Hourly
Start Date:
Jun 1, 2026
Aquent is seeking a Senior Conversational AI Designer to create intuitive, user-centered conversational experiences (voice and text-based virtual assistants) for retail health customers, patients, and prescribers.
Working on high-profile digital products, you will partner directly with product teams, developers, and cross-functional stakeholders to craft innovative automated workflows across multiple channels. Using journey maps, flow diagrams, sample dialogues, and prototypes, you will design Conversational AI experiences that blend user needs with enterprise business objectives. This role also includes mentoring junior design team members and evangelizing human-centered design principles.
Key Responsibilities
  • Conversational Flow Design: Build creative, thoughtful, and user-centric conversational flows, user journeys, wireframes, and prototypes for voice and chat applications.
  • Technical Specifications: Produce rigorous user interface specifications, create recording scripts, and maintain a comprehensive prompt catalogue.
  • Cross-Functional Collaboration: Collaborate with product teams, engineers, and clinical stakeholders to align design solutions with technical limitations and system requirements.
  • Persona & Branding Adherence: Create and maintain voice personas built on contextual research, demographics, and brand initiatives, ensuring strict adherence across all platforms.
  • Data-Driven Tuning & QA: Evaluate conversational usability and flow consistency through regular tuning. Measure design success using qualitative and quantitative data, and participate in testing to ensure final application functionality matches the initial design.
  • Design Workshop Facilitation: Lead design workshops and model human-centered design approaches to frame problems, uncover data patterns, and visualize automated possibilities.
  • Leadership & Mentorship: Mentor less experienced designers and continuously monitor industry trends to speak authoritatively on the concepts of spoken interaction design.
Required Qualifications
  • Education & Experience: * Bachelor's degree in Human-Computer Interaction (HCI), Linguistics, Computer Science, Cognitive Science, Digital Design, or a related field AND at least 1+ years of dedicated Conversational Design (Voice/Chat) experience.
    • OR a High School Diploma/GED AND at least 4+ years of dedicated Conversational Design experience.
  • IVR & UX Design Background: Proven experience as a User Experience Designer, Interaction Designer, or Hybrid Designer specializing in Interactive Voice Response (IVR) application design.
  • Speech & Language Tech Literacy: Deep working knowledge of speech and language technologies, including Automated Speech Recognition (ASR), Natural Language Understanding (NLU), and Voice User Interfaces (VUI).
  • Enterprise VUI Architecture: Deep understanding of enterprise-level VUI design patterns and principles used to build large-scale conversational voice experiences.
  • Voice Persona Development: Hands-on experience developing voice personas rooted in demographics, contextual user research, and established enterprise branding guidelines.

The target hiring compensation range for this role is $70 to $78 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.
About Skill:
Skill connects the best professional and administrative talent with the world's biggest brands.
Our eligible talent get access to benefits such as stipends for health premiums, retirement plans with match and flexible spending accounts.
Skill is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.
#LI-KS1
Client Description
About Skill: Skill connects the best professional, IT, engineering, financial and administrative talent with the world's biggest brands. Our eligible talent get access to benefits such as health benefit contributions, retirement plans with match and flexible spending accounts.
Skill is an equal-opportunity employer. We evaluate qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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