ZipRecruiter

Log In

1

Conversational Ivr Jobs (NOW HIRING)

ClifyX

IVR Routing Project Manager

Dallas, TX · On-site

Required : • 2+ years' work experience in voice user interface design for IVR, consumer products, Conversational Agents or Voice Assistant (Siri, Alexa, Google Assistant). • Knowledgeable ...

RINGCENTRAL

Professional Services Contact Center Engineer

$84K - $112K/yr

VoIP; and IVR/VRU systems. * AI Familiarity: Basic familiarity with AI-enabled contact center capabilities (e.g., conversational IVR, AI-assisted QA, RingSense AI) and willingness to build AI fluency ...

LoanCare

Sr. Telephony Engineer- WFH

... conversational IVR/IVA systems, predictive routing, AI chat/voice bots, and real-time agent assist tools. • Collaborate with AI/CCaaS teams to integrate Genesys Cloud such as speech analytics ...

previous page

Showing results 41-60

All JobsTechnology JobsConversational Ivr Jobs

Conversational Ivr information

See salary details

$41.5K

$91.4K

$138K

How much do conversational ivr jobs pay per year?

As of Sep 8, 2026, the average yearly pay for conversational ivr in the United States is $91,426.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is a conversational IVR?

A Conversational IVR (Interactive Voice Response) is an automated phone system that uses advanced speech recognition and natural language processing to interact with callers in a more human-like and intuitive manner. Unlike traditional IVR systems that rely on touch-tone or rigid voice commands, Conversational IVR allows callers to speak naturally and have their requests understood and routed appropriately. This technology improves customer experience by reducing wait times, minimizing frustration, and quickly connecting users to the information or assistance they need.

What are some common challenges faced when designing and managing a conversational IVR system?

One common challenge in managing a Conversational IVR (Interactive Voice Response) system is ensuring that the voice interface accurately understands and responds to a wide variety of customer accents, intents, and phrasings. Additionally, balancing the system's automation with the need for seamless hand-offs to human agents can be complex, especially for nuanced or sensitive issues. Regularly updating the system based on user feedback and analyzing call data are crucial for improving performance and user satisfaction. Collaboration with developers, linguists, and customer service teams is essential to maintain and enhance the IVR experience.

What are the key skills and qualifications needed to thrive as a conversational IVR specialist, and why are they important?

To thrive as a Conversational IVR Specialist, you need expertise in voice user interface (VUI) design, natural language processing (NLP), and experience with IVR systems, often supported by a degree in computer science or a related field. Familiarity with platforms such as Genesys, Avaya, or Amazon Lex, as well as scripting languages and call flow design tools, is typically required. Strong problem-solving, collaboration, and communication skills help you understand user needs and work effectively with cross-functional teams. These skills ensure the creation of intuitive, efficient IVR experiences that boost customer satisfaction and operational efficiency.

What is the difference between Conversational Ivr vs Customer Service Representative?

AspectConversational IvrCustomer Service Representative
Required skillsTechnical knowledge, communication skills, problem-solvingCommunication, empathy, problem-solving
Work environmentAutomated systems, call centers, software platformsCall centers, retail, office settings
Industry usageTelecommunications, tech companiesRetail, banking, healthcare

Conversational IVR specialists design and manage automated phone systems that interact with customers, while Customer Service Representatives handle direct customer interactions. Both roles require strong communication skills, but IVR roles focus more on technical system management, whereas representatives focus on personalized customer support.

More about Conversational Ivr jobs

What cities are hiring for Conversational Ivr jobs?

Cities with the most Conversational Ivr job openings:

What states have the most Conversational Ivr jobs?

States with the most job openings for Conversational Ivr jobs include:

What job categories do people searching Conversational Ivr jobs look for?

The top searched job categories for Conversational Ivr jobs are:

Conversational Ivr jobs near you
Infographic showing various Conversational Ivr job openings in the United States as of September 2026, with employment types broken down into 53% Full Time, 46% Part Time, and 1% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $91,426 per year, or $44 per hour.

CCaaS-Five9-GCP-Senior Engineer

Objectways Technologies

Phoenix, AZ • On-site

$55.25 - $71.25/hr

Full-time

Re-posted 24 days ago

Job description

Role Description
This is a contract on-site role for a CCaaS-Five9-GCP-Senior Engineer, based in Phoenix, AZ. In this role, the Senior Engineer will design, implement, and optimize software solutions with a focus on CCaaS (Contact Center as a Service), Five9, and Google Cloud Platform (GCP). The candidate will collaborate closely with internal teams and clients to architect solutions, automate infrastructure, manage cloud services, and integrate Five9 applications for seamless operations. Additional responsibilities include analyzing operational needs, performance tuning, and ensuring compliance with best practices and security standards.
Qualifications
  • 8+ years of commercial software development experience 
  • Design and implement scalable CCaaS and IVA solutions leveraging Google Cloud and Google CX (Dialogflow CX), including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, speech-to-text/text-to-speech, and seamless integration with Five9 and enterprise systems. 
  • Architect secure, resilient cloud infrastructure on GCP using services such as GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and BigQuery, implementing IAM, VPC design, encryption, multi-region high availability, and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms. 
  • Architect, implement, and optimize Five9 CCaaS solutions, including ACD, skills-based routing, dialer, omnichannel capabilities, and campaign management, ensuring scalable, secure, and compliant contact center operations. 
  • Lead integrations and migrations leveraging Five9 APIs and telephony capabilities, including CRM/CTI integrations, webhooks, SIP/WebRTC, security configuration (RBAC, PCI/HIPAA), and transition from legacy contact center platforms to Five9. 
  • Experience with Agile development, Continuous Integration, and Continuous Delivery, including working knowledge of various tools in the CI/CD pipeline. DevOps and Observability. 
  • Experience with automated release management using GitHub Actions. 
  • Experience in Architecture design and modeling should possess strong skills in designing and modeling complex systems and architectures. 
  • Good understanding of data structures, algorithms, and design patterns 
  • Great written communication and documentation abilities 
  • Strong understanding of cloud security architecture and Encryption and OAuth. 
  • Looks proactively beyond the obvious for continuous improvement opportunities. 
  • Leadership and communication: lead teams and collaborate with stakeholders, so strong leadership and communication skills are essential. 
  • Excellent communication skills, with the ability to influence at all levels across functions, from both technical and non-technical perspectives alike.