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Conversational Ivr Jobs (NOW HIRING)

Tanisha Systems, Inc.

IVR Developer Location : Toronto (Hybrid) Job Type: Full Time Sr. IVR Developer will develop and ... Build / Develop / Support DTMF and Conversational IVRs (Integrated Voice Response) BOTs and perform ...

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Conversational Ivr information

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$138K

How much do conversational ivr jobs pay per year?

As of Jul 13, 2026, the average yearly pay for conversational ivr in the United States is $91,426.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is the difference between Conversational Ivr vs Customer Service Representative?

AspectConversational IvrCustomer Service Representative
Required skillsTechnical knowledge, communication skills, problem-solvingCommunication, empathy, problem-solving
Work environmentAutomated systems, call centers, software platformsCall centers, retail, office settings
Industry usageTelecommunications, tech companiesRetail, banking, healthcare

Conversational IVR specialists design and manage automated phone systems that interact with customers, while Customer Service Representatives handle direct customer interactions. Both roles require strong communication skills, but IVR roles focus more on technical system management, whereas representatives focus on personalized customer support.

What is a Conversational IVR?

A Conversational IVR (Interactive Voice Response) is an automated phone system that uses advanced speech recognition and natural language processing to interact with callers in a more human-like and intuitive manner. Unlike traditional IVR systems that rely on touch-tone or rigid voice commands, Conversational IVR allows callers to speak naturally and have their requests understood and routed appropriately. This technology improves customer experience by reducing wait times, minimizing frustration, and quickly connecting users to the information or assistance they need.

What are some common challenges faced when designing and managing a Conversational IVR system?

One common challenge in managing a Conversational IVR (Interactive Voice Response) system is ensuring that the voice interface accurately understands and responds to a wide variety of customer accents, intents, and phrasings. Additionally, balancing the system's automation with the need for seamless hand-offs to human agents can be complex, especially for nuanced or sensitive issues. Regularly updating the system based on user feedback and analyzing call data are crucial for improving performance and user satisfaction. Collaboration with developers, linguists, and customer service teams is essential to maintain and enhance the IVR experience.

What are the key skills and qualifications needed to thrive as a Conversational IVR Specialist, and why are they important?

To thrive as a Conversational IVR Specialist, you need expertise in voice user interface (VUI) design, natural language processing (NLP), and experience with IVR systems, often supported by a degree in computer science or a related field. Familiarity with platforms such as Genesys, Avaya, or Amazon Lex, as well as scripting languages and call flow design tools, is typically required. Strong problem-solving, collaboration, and communication skills help you understand user needs and work effectively with cross-functional teams. These skills ensure the creation of intuitive, efficient IVR experiences that boost customer satisfaction and operational efficiency.
More about Conversational Ivr jobs
What cities are hiring for Conversational Ivr jobs? Cities with the most Conversational Ivr job openings:
What states have the most Conversational Ivr jobs? States with the most job openings for Conversational Ivr jobs include:
What job categories do people searching Conversational Ivr jobs look for? The top searched job categories for Conversational Ivr jobs are:
Conversational Ivr jobs near you
Infographic showing various Conversational Ivr job openings in the United States as of July 2026, with employment types broken down into 61% Full Time, and 39% Contract. Highlights an 68% In-person, and 32% Remote job distribution, with an average salary of $91,426 per year, or $44 per hour.
Urgently Hiring for IVR Developer | Toronto, NO | Hybrid

Urgently Hiring for IVR Developer | Toronto, NO | Hybrid

Tanisha Systems, Inc.

On-site

Other

Posted 14 days ago

Job description

Position: IVR Developer
Location : Toronto (Hybrid)
Job Type: Full Time
Job Description
Sr. IVR Developer will develop and support DTMF and Voice BOTs to meet the overall goal of the business and program. This role is part of a large transformational program team that will enable many lines of business in the enterprise. It is central for enabling meaningful and personalized customer experience in the assisted service channels (IVR) and will lead the organization in adopting increasingly advanced capabilities.
  • This role covers both Development and Support.
  • Build / Develop / Support DTMF and Conversational IVRs (Integrated Voice Response) BOTs and perform unit / component test aligned to business needs and in accordance with technology architecture standards
  • Identify and address any issue that affects the integrity of the application (e.g. cross-capability/release issues)
  • Collaborate and interact directly with design, business and technology partners. Covers technical planning, integration, systems analysis, design, development, unit and component systems testing and support-maintenance
  • Create and maintain quality code, ensure defect free programming consistent with standards; provide code maintenance and support during testing cycles and post-production deployment and participate in reviewing peer coding
  • Continuously enhance knowledge / expertise in own area and keep current with leading-edge technologies, emerging trends/developments and grow knowledge of the business, applications, infrastructure, analytical tools and techniques
  • Performs complex to difficult technical tasks independently and resolves highly complex and multifaceted development related problems
  • Ensure design leverages existing reusable components, traces back to business requirements, and that new modules are designed with reusability in mind

Requirements
  • Undergraduate Degree or Technical Certificate (Graduate degree preferred)
  • 4+ years of experience in DTMF IVR application development in CVP (Contact Center)
  • Relevant technologies include but are not limited to:
    • Cisco Call Studio / Cisco CVP VXML Server, CVP custom elements (Java), Call Studio GUI, Apache Tomcat, etc.
  • Java development with client backend integrations (HTTP REST APIs, oAuth2, XML Web Services, MS SQL Server)
  • Knowledge of UCCE / ICM (Integration of CVP IVR Applications with UCCE Routing Scripts, DNIS ,Queuing to Skillgroup, CTI Variables, Finesse Agent Desktop)
  • Experience in Voice BOT development (Google Dialogflow, Microsoft etc) is nice to have
  • Experience in Analysis of speech, speech repair and fine tuning of NLU is a plus
  • Understanding of AWS, Google Cloud and Microsoft Azure is a plus.
  • High comfort level in leading the build / support (7/24/365) of highly complex and/or comprehensive applications/systems
  • Familiarity with tools like JIRA, Cyara and Confluence
  • Strength in identifying root causes and implementing targeted and controlled remediation plans
  • Strong verbal and written communication skills are essential
  • Self-motivated team player with high energy and ability to work independently as well as within a team
  • Hands-on experience with various SDLC including waterfall, specially agile
  • Experience working within a large-scale Financial Enterprise environment

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