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Conversational Ivr Jobs (NOW HIRING)

ClifyX

CCaaS-Five9-GCP-Senior Engineer

Phoenix, AZ · On-site

$54.75 - $70.75/hr

... conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, speech-to-text/text-to-speech, and seamless integration with Five9 and enterprise systems. • ...

Tata Consultancy Service Limited

CCaas Data Engineer

Charlotte, NC · On-site

$100K - $130K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, speech-to-text/text-to-speech. • Develop secure, resilient cloud infrastructure on major cloud ...

Toyota Motor Sales

Software Engineer - IVR Lead

Plano, TX · On-site

  • Medical

  • Retirement

  • PTO

Experience with AI voice bots and conversational AI to accelerate intelligent routing capabilities. * Experience modernizing legacy IVR platforms into cloud-based contact center architectures.

Toyota

Software Engineer - IVR Lead

Plano, TX · On-site

  • Medical

  • Retirement

  • PTO

Experience with AI voice bots and conversational AI to accelerate intelligent routing capabilities. * Experience modernizing legacy IVR platforms into cloud-based contact center architectures.

One Call

Sr Dir Contact Cntr Eng

$167K - $268K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Leads the agentic AI roadmap for the contact center including deflection, agent assist, conversational IVR/IVA, and QA automation. * Translates operational pain points into an AI-enabled technology ...

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Conversational Ivr information

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$41.5K

$91.4K

$138K

How much do conversational ivr jobs pay per year?

As of Aug 18, 2026, the average yearly pay for conversational ivr in the United States is $91,426.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is a conversational IVR?

A Conversational IVR (Interactive Voice Response) is an automated phone system that uses advanced speech recognition and natural language processing to interact with callers in a more human-like and intuitive manner. Unlike traditional IVR systems that rely on touch-tone or rigid voice commands, Conversational IVR allows callers to speak naturally and have their requests understood and routed appropriately. This technology improves customer experience by reducing wait times, minimizing frustration, and quickly connecting users to the information or assistance they need.

What are some common challenges faced when designing and managing a conversational IVR system?

One common challenge in managing a Conversational IVR (Interactive Voice Response) system is ensuring that the voice interface accurately understands and responds to a wide variety of customer accents, intents, and phrasings. Additionally, balancing the system's automation with the need for seamless hand-offs to human agents can be complex, especially for nuanced or sensitive issues. Regularly updating the system based on user feedback and analyzing call data are crucial for improving performance and user satisfaction. Collaboration with developers, linguists, and customer service teams is essential to maintain and enhance the IVR experience.

What are the key skills and qualifications needed to thrive as a conversational IVR specialist, and why are they important?

To thrive as a Conversational IVR Specialist, you need expertise in voice user interface (VUI) design, natural language processing (NLP), and experience with IVR systems, often supported by a degree in computer science or a related field. Familiarity with platforms such as Genesys, Avaya, or Amazon Lex, as well as scripting languages and call flow design tools, is typically required. Strong problem-solving, collaboration, and communication skills help you understand user needs and work effectively with cross-functional teams. These skills ensure the creation of intuitive, efficient IVR experiences that boost customer satisfaction and operational efficiency.

What is the difference between Conversational Ivr vs Customer Service Representative?

AspectConversational IvrCustomer Service Representative
Required skillsTechnical knowledge, communication skills, problem-solvingCommunication, empathy, problem-solving
Work environmentAutomated systems, call centers, software platformsCall centers, retail, office settings
Industry usageTelecommunications, tech companiesRetail, banking, healthcare

Conversational IVR specialists design and manage automated phone systems that interact with customers, while Customer Service Representatives handle direct customer interactions. Both roles require strong communication skills, but IVR roles focus more on technical system management, whereas representatives focus on personalized customer support.

More about Conversational Ivr jobs

What cities are hiring for Conversational Ivr jobs?

Cities with the most Conversational Ivr job openings:

What states have the most Conversational Ivr jobs?

States with the most job openings for Conversational Ivr jobs include:

What job categories do people searching Conversational Ivr jobs look for?

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Conversational Ivr jobs near you
Infographic showing various Conversational Ivr job openings in the United States as of August 2026, with employment types broken down into 100% Contract. Highlights an 100% In-person job distribution, with an average salary of $91,426 per year, or $44 per hour.

IVR Chatbot Developer

Kanak Elite Services Inc

Newark, NJ • On-site

Contractor

Re-posted 11 days ago

Job description

Job Title: IVR Chatbot Developer

Duration: 12+ Months

Location: Newark, NJ (Hybrid)

Job Description: 

Required Years of Experience: At least 6 years of relevant experience

In this cutting-edge role, the IVR Bot Developer will contribute to our mission of providing a seamless self-service experience, minimizing the need for live assistance. This developer will be building self-service into the IVR Bot. The ideal candidate has experience with complex projects (we are designing intuitive solutions that allow callers to communicate naturally and efficiently, beyond simple menu selections).

 Key skills/experiences include: Self-Service, API, Conversational Bot 

  • Minimum 3 to 5 years development experience implementing self-service IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
  • Functional and hands on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot etc.) applications solutioning using Genesys Cloud CX Architect Bot Flows.
  • Delivery credentials for Self Service and Analytics solutions enabled with speech-based interfaces and dynamic menu, based on customer treatment strategies.
  • Thorough understanding of Genesys Framework, Integration with internal and external components.
  • Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.) 

Their team is looking for someone with hands-on experience with Architect Flows (knows different types of Architects flows and knows how to use those types). If you find a Developer who’s strong in Architect flows, please submit them

Experience with Genesys APIs - what can or cannot be done, everything that comes with architect flows

No specific language, doesn’t need those with workforce management expertise.

specific to IVR on Genesys platform.

Work setup is hybrid in Newark, NJ.